This Macy's is huge! I don't typically shop at Macy's much (or any bigger retail store like this really) but we happen to find parking near this wing of MOA. I could see Macy's being a one stop shop, they sell a bit of everything; furniture, home goods, clothes, toys, snacks, cosmetics, jewelry, etc. They almost always have some sort of sales going on & you can find some good deals here or there. We stopped at the pandora counter (yes, inside of the Macy's). We were able to peacefully look around without anyone greeting us or pushing us to buy. However we then made the mistake of walking through the perfume department. They were a very pushy about selling, EVERY perfume was their last bottle. Macy's is known for being a fragrance HQ. They have many scents you can't find in store anywhere else. So it's nice to be able to go in a smell something before you drop money on it. They also do refills on certain perfumes which is nice to save money & reuse your bottle. I love perfume but I can only take so many different smells before it starts to give me a headache. Every counter wanted use to smell 3-4 different perfumes which was a bit much. Like I said before they offer so much here. Worth a browse AND they have Tii Cup on the 3rd floor of the store!! read more

Macy's - Department Stores Near Me - Bloomington, Minnesota

This Macy's is massive. The Hugo Boss section alone feels bigger than some standalone Boss stores. Huge selection, upscale feel, and easy to spend way more time here than planned. read more

Macy's - Department Stores Near Me - Bloomington, Minnesota

I had been in the Macy's in Fargo and thought it was a one off with their crappy selection and lack of service. I am 62 years old and remember when Macy's was standard to live up too. I get better service at JC Penny's, and lower cost dresses too. read more

I was searching for a specific piece of Pandora jewelry for my wife for Mother's Day. I was at my wits end trying to find it when I randomly encountered the Pandora kiosk in Macy's Mall of America. Taylor, who was working there at the time, was stellar in customer service, helpfulness, courtesy and kindness. I explained what I was looking for and she did a mock up for me. She and I worked out the logistics expertly. The piece of jewelry looks exactly as I had hoped and it was all due to her guidance. She also ensured that I got full advantage of the current "buy 2 get 1 free" promo saving me some cash. It was the best buying experience I've had in a long time. If you're looking for Pandora, go to see Taylor and her team at the kiosk in Macy's MOA. It's well worth your trip. read more

I walked into this location today with my friend to the fragrance department and the first person that we encountered her name was Linda ( not a very eager to help type of person) . This department needs help with the customer service . Does not matter how well you are dressed if you do not have a broad understanding of how interactions with your guess should look like . However we find a wonderful associate by the name Heather who is the reason why the stars . I will give her a five star because she was eager to help and show us the different choices and treated us like a valued guess . During our visit I've noticed that there was an Asian guy rushing her and this is such a hostile way to treat your employees / co workers . Treat people the way you want to be treated and you will always earn a 5 star . read more

Macy's - The Giorgio Armani counter - Department Stores Near Me - Bloomington, Minnesota

Here's a weird fact. I had never stepped foot in Macy's at Mall of America (MOA) until this visit. I frankly don't remember whether Macy's was always at MOA. When I visited this mall as a resident of Minnesota, my mall habits were interesting at MOA. I rarely set foot in major department stores. I focused on smaller ones. I went through a phase over a decade ago where I shopped at Macy's often. I liked the Style & Co. line of clothing. I still do. I still have pieces that I wear today. They have endured and still look great. I recently dropped by Community Commons at MOA. The closest parking ramp to it is the one by Macy's. So, I parked here and visited Macy's after a long absence. I'm always looking at luggage. Since I've been travelling more often as of late, it has become an interest to check out various luggage lines. There was a sale going on, which was encouraging. Macy's is kind of like a slightly more pricier version of Kohl's. The latter has dominated my shopping life as of late. I love everything about the store. Poor Macy's... haha! Christmas decorations were out in full force. They looked pretty by the escalators. The decorative, colourful, large Christmas ball ornaments caught my attention. They were cheerful and pretty. I'd need a new piece of luggage to bring them back home. The Twin Cities is Peanuts territory. I saw cute Snoopy and Woodstock clothing. Disney clothing was also represented, with classic Mickey and Minnie on sweaters and more. I used to come to Macy's more often because it featured Kipling handbags. The pandemic seemed to have caused this line to disappear from Macy's. Bummer. I always enjoy browsing the clearance section. At Macy's, it's known as Macy's Backstage, which sounds fancy, but it isn't. I saw good deals on toys, shoes, clothes, and more. I was happy to see women's size 11 shoes at reduced prices. There wasn't a pair that screamed out my name, but it was nice to see that I had options. Macy's takes up three floors of MOA. I still find it humourous that I can't recall whether Macy's has always been at this mall. It's huge, spacious, and enjoyable to browse around. I had a nice experience. Maybe when I feel like getting newer Style & Co. pieces, I'll return here and shop. (465) read more

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No customer service at all. I went to buy shoes. Lots of variety but few sizes. Clerk brought some boxes of shoes, put them on the floor, walked away and never came back. There were no other customers. She stood by the cash register watching me, but did nothing to help. Also, the women's bathroom was dirty, beat up walls. One stall had no toilet paper. I won't be going back. read more

Literally the best shopping experience ever. Super organized clean spacious and all staff so helpful, so kind and courteous. Best of the best and always great deals . Good customer service and return policy. Top tier read more

This location is a go and pickup location. Staff are obsolete. Chaotic and busy. You'll find what you need, they are overflowing with product. Things are thrown and not well kept. The most staff you find in one spot is cosmetics. You might have to travel across the store to check out. I come here to grab what I need and get out as quick as possible. read more

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Nice selection of clothes and what ever you want! I would definitely go back there. They have good sales. Friends and family is the best sale. read more

If you're feeling e-Macy-ated, this is a great place to eat. WAIT IT'S NOT. IT'S FOR CLOTHES. CANCEL THAT. COME IN. COME IN. Damn the radio is dead. This location is in the Mall of America, which is an enormous mall, so inevitably it's an enormous Macy's - and actually very well kept because this Mall I guess is such a big tourist destination. So I'm a fan and you probably should be too. I don't like Macy's in general and I think JCPenney is usually a better department store, but this particular Macy's is one of the better ones I've been to. Still really expensive - so much. Come when there are sales, it's better. Barbie says: Macy's is an American institution. Shopping here is a must, at least once. They have tons of clothes for women and men and children. They also have great appliances and bedding. Gift cards are great gifts. When I got one here at the massive Flagship store, the cashier was so nice. read more

Macy's - It always rains like hell on a Macy's day parade - Department Stores Near Me - Bloomington, Minnesota

Like all the other Mall of America stores, this one is larger than life. Kudos to having a pretty good men's cologne selection, Pablo R and Invictus, etc. read more

Macy's - Department Stores Near Me - Bloomington, Minnesota

Wanted to come here to go find a sweater. It's fall season which means I have to prep myself for sweater weather. It's definitely a large Macy's, it's really gorgeous too in this vast three floor environment. We found a great sweater at what we thought was a good deal because alot of the advertisements were saying that items were at a discounted price but none of which mentioned we had to be Macy's members with exclusive cards to get the discount. Overall, that saddened me. The store itself is very clean, very well stocked. While the rest of the mall closes, this store stays open for a bit. Tons of inventory that'll keep you here for hours checking stuff out. read more

Im only giving it two stars because I DID find some cute clothes... after digging in piles on the floor. I understand being busy, but this is NEXT LEVEL disorganized. I even found a kid's dirty shoe in the middle of the floor at one point. We also had to be rung up three different times, were rudely questioned on the phone because we were out of state credit card users (even though we've been to this exact Macy's MANY times) and didn't end up being able to use it because we failed the "quiz" of cars we've owned and divorced family members birthdays, and honestly the only reason we didn't just leave everything there was because we liked the clothes too much and traveled five hours to shop here. Overall, yuck. read more

Macy's - Shoes and clothing scatteted - Department Stores Near Me - Bloomington, Minnesota

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I've been to this Macy's over the last decade but didn't buy anything until today. No one was helping or assisting me but I think COVID is still a concern. There still is social distancing at this store and those people wearing masks have worried looks on their faces. The men's section is messy and unorganized, clothes and items strewn apart. There was no major sale going on here just minor 'buy one, get 50% off' on Calvin Klein undergarments. The store seems short staffed and employees do not look happy today, especially behind the register. I will admit this store does hire diverse employees compared to other Macy's in other major cities. It's good to be inside an air-conditioned store than at the park. read more

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I came here with my husband and an out of town friend a few weeks ago. The friend was traveling from Denmark and he was starting a new job at my husbands company the next morning. None of us live in Minnesota. Being unaware that the mall closed early on Sundays it was shocking to see doors closing as we arrived. For some reason Macy's stays open another hour. We ran to the men's department. Ugas and Hussein were at the counter in Men's Furnishings and Suits and Ties. They were wonderful help. Our friend needed suits, underwear, everything. That can take some time. Also, he's foreign. He wanted to look great for the new job and he needed clothes for several days. We were in there beyond store closing. Ugas told us it was not a problem. He told us to take our time. These two men were so gracious and helpful. Thank you Ugas and Hussein. read more

Like all their cookie-cutter stores only a bit bigger than some of the others in the area. Despite the size, it seems a challenge to find what you are looking for at times. Most days they are running some sort of made up sale with 2/3 of the store on clearance. If you live somewhere without department stores, you will find Macy's the epitome of the classic store. read more

Macy's - Department Stores Near Me - Bloomington, Minnesota

It's aggravating that the women's plus sizes are split up from regular size clothes. A friend and I both needed a formal dress, but unfortunately I'm a size 18 and my friend is a size 8, so to save time we had to split up and send each other pictures. All they would have to do is switch the shoes with plus size to allow women of all sizes to shop together. read more

It had been awhile since I had made an in-store visit to Macy's. However, I needed to exchange a couple of gifts I received over the holidays. Wow! Talk about great customer service. One gift had a receipt and the other. Both were a breeze to exchange with the sales associate offering several options in terms of store credit, return to the purchasing card, and a gift card. No hassle at all. As I browsed the store for options for the exchange different associates offered help or politely greeted me. Although I'm not a big brick and mortar guy I terms or shopping, this was a really pleasant experience. read more

Since I've been to other Macy's in this area I would have to rate this location high. This is probably the busiest most visible Macy's they have to be tops. A store with a huge men's selection where other stores have been decreasing choices is highly appreciated. Employees that ask to help right away and then leave us alone if we don't need help. Some other Macy's are starting look like a discount store with items thrown on tables for mark down and cluttered aisles. This store is still roomy and neat and the styles are more urban with a little more suave than the suburban counterparts. read more

You need to stand in line to get in and then get out. No thanks. If stores can't find a way to figure out security without inconveniencing customers, they don't need my money. read more

WOW‼ I walked in today on my way to my Microsoft educational session and IMMEDIATELY felt a MASSIVE store wide change!! First, right out of college I became an apprentice to the Personal Shopper at NYC Bloomingdales under pre-eminent Retail giant Marvin Traub when retail was magnificent exciting and truly beautiful thanks to our talented buyers ( destroyed by AIDS in the 80's). So floor design placement mannequin appearance colors by walkways etc etc were painstakingly created changed enhanced daily. And someone has done this almost overnight throughout the ENTIRE store which looks beautiful 1000% less overwhelmingly "stuffed", and the products are neatly displace with much more space making it 100 % easier to find things at different levels of view. They have invested in tall quality narrow elegant hanging units in INTERESTING layouts through the entire store. Huge massive amount of work making the atmosphere more relaxing to shop, Less overwhelming. I was getting very depressed with the " former Macy's" my very first job at age 16 was at Macy's in old White Plains on Mammaroneck Ave. Selling women's hats and getting 10 cent tips from delighted old ladies.... I LOVED working there!! The walk ways are MUCH more open the Jewelry area is gorgeous now elegant EASY to see shop. Everything is no longer at one " over stuffed feeling" level SUPER packed! That is Now gone gone gone. There is still plenty of stock, but YOU NO LONGER FEEL LIKE YOU ARE DROWNING in it. Most of all the products feel more carefully selected-- better textiles I could feel immediately and more attractive. They have carefully updated upgraded ENHANCED THEIR PHYSICAL " LOOK" their QUALITY APPEARANCE as they ferociously compete against online retailers. Macy's is very smart for Nordstroms has upgraded SO fast to the elite level selection and price point of our highest income bracket consumer -- Saks Fifth Ave/ Neiman Marcus. Bloomingdales too has become the hip edgy VERY high end resource for our economic elite as well. JC Penny has always had very top people in strategic planning and I know and hope they are back to the drawing board.... Sears sadly has been too comfortable too long and sadly too asleep and too administratively giant conservative to respond to our rapidly changing worried cautious consumer. They may have missed the boat which Marshalls has SPED up and conquered. ( Marshall's textile quality is very poor-- clothing does not hold up its appearance over time.) I shall always love a store -- " the roar of the crowd... the smell of the greasepaint " the contagious emotion of others around you The physical excitement of the entire room experience The WONDERFUL PEOPLE WATCHING! sharing it laughing with friends, your daughter-- lunch, great exercise, bonding. The ease and rapidity of seeing EVERYTHING, holding it in front of you by the mirror.... FAST ... can't get that sitting hunched at the computer. read more

Your store is the worst retailer I have ever done business with and I will make sure no one I know will even entertain your business. I'm so unhappy with the way you have mishandled my order and lied to me for months. I got my order 3 months after and I'm still having to contact you over issues with the order. And it's been 2 months since then! read more

Shout out to Luis for taking his time to help me navigate the Ray Band selection the other day. He was super patient and had a wealth of knowledge. Thank you again for all your help! read more

Terranaye helped me purchase two coats last night and it was a fantastic experience :) She was like my own personal shopper. Thank you I'm coming back to shop there tomorrow again bc it was such a great experience. I even got the darn Macy's card for the extra 20% off. read more

This Macy's has always disappointed me. Small shoe department, small purse department. 'Older' clothes. Squished cosmetics dept. Someone told m that this Macy's is Macy's Midwest or something, and the other Macy's in MN (the ones that used to be Dayton's) are Macy's West, which explains some of the difference in supply and brands. I much prefer the Macy's at Southdale or Ridgedale to this one. read more

I stopped by here yesterday to pick up a item for my girlfriends birthday. Despite having a rough idea of what I was after, I took quite a while to narrow down my selection and make my purchase (I was buying a watch). I was able to spend a good 5-10 minutes just browsing before I asked a member of staff for help. When I did she was very personable and gave me advice about some items I had mentioned. She even suggested looking at some other items which were similar to my tastes. Not too pushy but just right. When I eventually found the one I was after she processed my sale fast and efficiently. It was great customer service. This store isn't just about great customer service, it also has a good layout and product selection. It's easy to navigate which can't be said of other similar stores *naming no names* Good job macys - I'll be back read more

Having a mother's room is great. Thank you. It could be vastly improved with a few things. 1. A garbage with a lid and air freshener. 2. An actual changing station rather than just a counter. read more

Macy's - Department Stores Near Me - Bloomington, Minnesota

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Called fine jewelry 30 min before closing. Been on hold for 20 min waiting for someone to answer. Terrible work ethic. I assume they think they're already closed so they don't have to work. When I buy things from fine jewelry the experience usually goes well. I had a very expensive sale pending and was never called back about it although my number was given to the manager. You'd think they'd want a sale but to no prevail? Lack of work ethic that seems to be the culture in minnesota. It is not like this in the west coast! Lazy lazy and lazy. Disappointed read more

Nina in the women's clothing department at Macy's MOA was so knowledgeable and helpful yesterday. She found tops that were the right color for me and something that I could wear to an important event this coming week. I am so grateful!! read more

Completely depressing. Trying to buy a watch and there's 1 person on staff. 1...I'm the entire jewelry department not just watches. As a platinum rewards member I am a frequent shopper and this is BAD. Tried to use the women's restroom but the line was 20 women long and so dirty. What happened to this store??? read more

Ugh. This Macy's is so trashy. Out of all Twin Cities Macy's, this one is the worst. It really needs to be remodeled. It just needs more upkeep in general. I go there because they have a really big section of a brand I like, but it always seems like there are just clothes everywhere. The bathroom, let's not even go there. I'll walk the block to Bloomingdales. The only thing this Macy's had going for it, the Lush, they took out. Lame. read more

Anchor store in Mall of America. They have a wide selection of clothing, watches, etc. II went here to buy sunglasses. Exchanged with no issue. Store is very clean and staff is very helpful. The Dept. Stores are slowly fading away - so nice that this location is doing well. read more

Tried to get a size of shoes to try on. The girl working didn't acknowledge us, and then her and her friend were talking about how they were off now and to close the register but did not have anything to say about someone else helping us since they were done, etc as a common courtesy being an employee. Asked another worker to find a size in that shoe and she said well you better sit down it will take awhile. She came out the other side and helped other people behind us getting their boots RIGHT away. Another woman asked for a shoe size as well and we both never got it. Brought my shoe to ANOTHER worker who I thought was just someone shopping since he was on his phone. When I asked him for a size he goes ugh and i could hear him yell ai ai ai in the closet. Didn't come out for at least 10 minutes and then said they don't have it. waited at least 30-45 minutes to be helped total and no one could find or help me get a shoe size. VERY unimpressed with the quality of the work ethic at the MOA store. read more

I can't believe that I went to the Mall of America and went into a Macy's. In my defense, we waited until the last option and then went in just because I had coupons for Macy's. Somehow, I found a dress that had been narrowly evading me for the whole weekend. In fact, I found three dresses that fit my purpose that I couldn't decide on so I bought all three of them. The fiance even found a selection of shirts that he liked there, as well. read more

I had a really good experience at this Macy, largely due to customer service. The makeup lady, Kaylie??, noticed I needed something and helped me out and was grace under pressure even when the technology checking out failed her not once but twice. She took the time to answer my questions and give me free samples so I can evaluate products at home---never pushy although I did buy something. When the only thing left to differentiate brick and mortar from online is customer service, personal touch, good ambience and shopping as an experience/an outing, it was nice to see good customer service. Sadly it's rare these days. I don't expect it all at big department stores anymore and actually just came in to use the restroom and leave. But the store itself was merchandised very old school 90s retail and could really use a refresh. The'res no difference between what they're selling and the boutique stores outside but Macy's is not presenting it well at all. Need new merchandising gameplan. Former retail buyer and merchandiser read more

My daughter and I were shopping at our local Macy's in Schaumburg Illinois for a bridesmaid dress for my son's upcoming wedding we found a dress that was perfect (color, fit, price...) so we purchased and had it shipped. When we received it a few days later it was the wrong size so I called the store and they did not have anymore in that size left . Verleana, the sales associate went above and beyond to help rectify the problem and finally found that there were a few at the Mall of America Macy's. Due the late hour at which this all happened she was not able to call that store so she gave me their phone number. The next morning I called and Brian, the regional manager, answered he stated that due to an overnight blizzard many of his employees were unable to make it to work but he would help me. Brian was able to find the dress but noticed some the detailed beading was missing and rather the end things there he took my phone number and said he would take the dress to the stores long time seamstress to see if it was repairable and would call me back. Not more than a half hour later he called me with good news that the dress was repairable and would ship it once completed. We received the dress within a few days and it was perfect. Brian was awesome and even though he probably does not spend his normal work day on the sales floor working with everyday customers he went above and beyond and I am extremely thankful. In this day and age it is inspiring to see. read more

I received a citizen watch for Christmas. Tried to come in the store and they will not touch the watch without proof of purchase from Macy's. It was a gift, so I don't have a receipt. I'm just looking to size the watch, take out a couple links. Nope, apparently it is a liability that Macy's will not take. They fear they can ruin the watch by taking out some links. This policy is simply absurd. Does nothing for customer services. Group of 9 shoppers just walked out of the store due to this. read more

I have lost all respect for this store and will not return. There is no reason or excuse for putting up Christmas stuff in September. It's disgusting. read more

As a frequent shopper of Macys all over the country, this size and selection of this Macy's was pretty good. The Petites section was on the smaller size but the handbags section downstairs was larger than most. The men's section was also larger than most. The signage in the store could be a little more clear. I did have a few asks and service was helpful and friendly. read more