Dont drop off your drive for recovery here unless you want your time wasted. I did that and was told the technician Jason/Jay would call me the next day with a diagnostic price. Instead Jason/Jay didnt even look at the drive until 4 DAYS LATER. I couldve had it fixed by another shop by then. Jason referred me to a shop that wanted to charge me $600. Instead I went to ELITEMACTECHS who turned it around in 24 hours for $200. Jason became cocky when I asked if sitting on a customer's work for 4 days was normal after I was told it would be called the next day. "All I can say is sorry," he said. He also told me he is the manager. Sorry doesnt get me back four lost days of work. DONT WASTE YOUR TIME HERE. read more

My Wacom mobilestudio pro suddenly stopped reading the pen and touch screen. I spend hours trying to figure out what was wrong, but wasn't able to fix it. I took it to MacHollywood (which is where I bought it) to see if it could be fixed in time for me to finish my work deadlines. I was told they don't do that kind of work there and I was most likely going to have to send it to Wacom to get fixed. The gentleman was nice enough to try a few things and see if he could fix it. He discovered the driver hadn't been updating for some reason. He updated the driver and had it working like new in a few minutes. Not only did he not charge me, but I was able to finish my deadlines on time and it's been working great ever since! I am extremely grateful for his help and the excellent service I've received every time I've gone there. read more

These guys, and Patrick in particular make it their business to facilitate your needs above and beyond! You'll be seeing more of me Christian read more

Great place. I've bought some equipment there over the years. Had a weird issue on my computer recently and Jason was instrumental in helping me figure out what it was. He even gave me an adapter he had in the back to help with my problem, and gave it to me as a gift. Very helpful! I highly recommend this place! Michael read more

Went in to get my Macbook Keyboard replaced due to an error with several keys, repaired it fully and even tossed in a much needed extension cord free of charge! Would recommend to any who wants quality repairs read more

Came to look at the wacom tablets and ask a few questions. Customer service was A++!! Patrick was amazing and answered all my questions and concerns 10/10 recommend :) read more

Needed a spare screw for my macbook. the owner did it for me for free. Greatly appreciated!

Such a relief to find a place like MacHollywood! I wanted to buy a Wacom Cintiq Pro 13 and ended up leaving with the Pro 16! They have an amazing set up for Wacom Displays, if you're in the market Forget Amazon who lost my first Cintiq pro a week prior and the rest of em! MacHollywood was worth my 40 minutes in traffic! They had a very solid worker there, Stephan. Who setup the wacom cintiq pro I wanted and gave me his opinions on my trouble making the decision between the two. I've got to say if it wasn't for their setup I would've Bought the smaller version and regretted it! Now I am a happy owner of a Wacom Cintiq pro 16 from a Little wacom bamboo! There need to be more stores like MacHollywood around! I recommend them! They also have a great selection of other a Wacoms and An extensive hard drive selection. Wish I had more time and money to spend at this place! Lol read more

MacHollywood - YOMP - Computers Near Me - Burbank, California

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Amazing customer service! So friendly, knowledgeable and patient. Worth the 40 minute drive and will definitely be buying from them again!

My laptop had a water damage, so brought it for diagnose. Jason was absolutely friendly and helpful. He even got it to turn on again and so far it's still working. He also gave me advices and prices range for a damage and haven't even charged anything. Besides, they are open during this time and are ready to help. Beyond grateful! read more

Used Mac Hollywood multiple times to upgrade the ol' MacBook Pro. Never overcharged me, in fact they have saved me money on things I thought I needed but didn't. Recommended. read more

Best Mac repair service in HOLLYWOOD, honest, reliable, fast, efficient, never had any problems, have been going to these guys for 10 years, never a single glitch read more

THOROUGHLY DISGUSTED! Total lack of customer respect. We purchased a Wacom Companion 2 i7, for $2100 a month ago, and it stopped charging. Called Wacom, they authorized us to bring it back to the store. We called the store to check if they had another in stock and was told, by the owner, that under no circumstances would they accept the return. (It's outside of their 14 day return period) This power/charging issue is a common problem with the companions, but MacHollywod will not help you. They are happy to sell you a $2000 machine, but once they have their money you are on your own. I'm a student , currently in midterms and I need this machine to do my work, yet I have to take the time to mail the companion back to Wacom, and wait for another to be sent back. read more

Love my Macbook Air. wanted to clean and upgrade it. Jason and Patrick are amazing. Super nice and helpful. Jason took care of everything in 24 hours! Wow. 5 star customer service. Highly Recommend for all Apple/MAC needs! read more

For sales department i have nothing to say however, I have been Mac Hollywood for tech service and it was total disaster for me and my business. All I need was an exchange of faulty hard drive it took them 5 days to get back to me about the problem which, I told them what was wrong in first day. This is the 7th day Neither I have hard drive nor the computer. I just wonder how big company like Apple risk their reputation giving tech service to people who does not take their job seriously. If time is important for you don't bother going this place. read more

So easy, quick, and friendly. I came in not really knowing what was wrong with the display of my Cintiq Pro, and Patrick was able to assess the issue in no time. I will definitely be coming back and highly recommend! Thank you so much for your help! read more

I found MacHollywood in the pandemic, and I will never go anywhere else. Jason is incredibly trustworthy, helpful, and patient - really important qualities when dealing with stressful computer issues. He helped my boyfriend and myself, and gave us a fair deal as well! Could not recommend highly enough! read more

The best! The staff knows their stuff - they are efficient and super helpful. I went in with an old Mac laptop that I couldn't get to turn back on, despite many attempts at DIY fixes based on google searching. They quickly diagnosed the issue, ran a few tests, provided a fix, and double checked the work before I left to make sure I wouldn't have the same problem later. Great customer service! read more

I have to update my original review. . . I'm not saying fixing my iPhone screen at MacHollywood definitely caused my phone to have problems, but that shortly after I fixed my phone, my phone stopped picking up WiFi. When I called to ask about it, they suggested I try uBreakiFix. They also stated that they "allow you to test your phone before leaving the store." By stopping by uBreakiFix, I found that not only do they fix the screen for less $ than MacHollywood charges, but they also offer a 90 day warranty, which MacHollywood does not - so "Meh, I've experienced better" would be an appropriate response. read more

I went to the apple store because of a broken macbook charger, and they told me that the problem exceeded more than the charger itself and was probably something on the computer. Apple quoted me different prices related to possible problems.. Kenny helped me out, and he figured out that it was just the charger! He was VERY helpful and honest! Thank you Kenny! Thank you MacHollywood! :) read more

Mac Hollywood is without a doubt the go-to place for Mac repairs! I went about a year ago to get my 13" MacBook Pro looked at and Mike in service was just great. He was super helpful throughout the entire repair and really helped me understand what was going on. The repair was done quickly and most importantly, they did it right the first time. Since then, this is the only place I'll take my Macs and definitely look for Mike when you're there. He really knows his stuff! read more

MacHollywood is very professional and helpful. I went in yesterday and they totally took care of me. Highly recommend and will definitely be back! read more

Phil was a champ . I camp in same day and he helped me fix my Wacom tablet. He multi-tasked helping multiple customers and had me in and out in under 3o minutes. thanks for everything team! read more

Just upgraded my problematic (spinning beach ball from hell) 2009 Macbook pro. I took my husband's advice and decided to install a larger hard drive. Chose Mac Hollywood and was very happy with their service. They cloned my original to a larger hard drive with no issues. After the new hard drive was installed, I was going to have them put the original in a storage case for use as an external drive. They were very helpful, told me not to bother as my original drive was on it's last leg, thus saving me the cost of the new case. Will definitely will use Mac Hollywood for all future needs. read more

Great guys, not judgemental if you have basic questions or concerns. From the outside it doesn't look like much, buy the inside is very clean and modern and you can tell it's definitely not a sketchy place. Definitely recommend when it comes to mac issues. read more

These guys are great. They remember my name every time I come in. I've had a desktop, two lap tops, and several hard drives repaired here. Kenny and Chris have both been extremely warm, gracious, and attentive - just good, good people. Definitely the best place in LA to get your off-warranty Apple products fixed. read more

Very helpful staff, they definitely know what they're doing! I had my MacBook Pro get fixed there after spilling lemonade all over it, and they were able to get it all cleaned up and working amazingly! read more

I give them 4 stars, because when I went in the first time, they sold the wrong hard drive enclosure for my Mac Pro. When I returned it the same day, they gave me the right one without questioning me. Parking is difficult in their lot because they share it with another business. read more

The people here are very friendly and helpful! They have a nice variety of cases for each size macbook pro, better than Bestbuy or other computer stores. Parking isn't so bad if you park around the corner. read more

The repair team did a great job repairing my MacBook after it was inadvertently knocked to the ground. Fair price and quick turnaround. Thank you MacHollywood! read more

I was unable to open a folder with all the content I created for the 1st quarter of the year , putting me in a very bad position with many of my clients I had taken it to a few shops before and they had no solution. Luckily I didn't give up and brought my hard drive to MacHollywood the guys here were so helpful and had my folder opened up and ready to work out of again in no time . Thanks so much ! I would recommend this store to any friend or family member. Great atmosphere,very helpful team ! read more

this is my personal favorite store to get apple products repaired or maintained. these guys are super professional, friendly and their prices dont break the bank. i dropped off a macbook pro that needed the magic touch to work as new again and they got it done within a day. this is a business i fully support and can only recommend to everyone. whatever you need, they'll work with you and you'll walk out happy again. read more

There is no where else I would go in LA with Apple issues. They've helped me time and time again. The last computer I bought, I bought from these guys. I write for a living. And they've saved me from crashing on deadlines pretty much every time. read more

Mac Hollywood was recommended by a friend and I am so grateful! This place RULES! It's always scary when your computer is on the fritz and so many computer repair places are like a shady mechanic - they will try to tell you stuff is wrong when it isn't or try to upsell you something new and shiny. From the minute I walked in I was greeted by the super friendly Philip who was right to the point with a smile. They took my computer at 5:45pm and had the repair done at 12 noon the next day! I hear Jason is the master repairer who nursed my laptop back to heath- thank you, Jason! The repair cost was so reasonable and I decided to just buy a new mac charger from them than get one online because I would much rather support an awesome local business like this than give my money to the cyberspace. Thank you so much, Mac Hollywood!! I will send anyone who needs a mac repair your way without hesitation! So impressed with your customer service and quality work! read more

This is my second review of this store. This is the second time I've been to this store, and again -- above and beyond service! The staff -- especially Rich -- is incredibly knowledgable and very much focused on helping you get the machine you need instead of selling you something more expensive that you don't need. I love my new computer. And when it comes time for my husband to upgrade his, we will be back. read more

Excellent Service - so helpful and fast! Fixed my Macbook keyboard in 5 minutes. Trust me visit this location they are super professional and friendly. read more

I was in need of an external hard drive for video editing. I looked online and found this store as it was one of the few around my area that had the model I was looking for. The staff was super nice and helpful, and very knowledgable about the drives, especially Anna. Really cool people, I highly recommend! read more

If you're like me - enough knowledge to be dangerous, but otherwise useless in troubleshooting computer issues - this is the place to put in your contacts/speed-dial under Computer HELP! MB Pro was fading power-wise as I got a battery service alert and it would not acknowledge a power cord hook-up. I called a couple of repair/re-sellers and no one had a battery for my mid-2010 laptop. Remembered Mac Hollywood and called and spoke to Jason at the service desk. While he didn't have a new battery, he did have a low cycle used one - at a very reasonable price - and within 30 mins I was there getting my battery replaced. And, while watching him work, Jason was great about answering questions about pesky computer annoyances and how to address them. We'll be negotiating a maintenance/service agreement in the next few weeks. Years ago, I remember waiting on Sunset briefly to pick a new iPhone and am happy to have reconnected with MacHollywood. They're an ethical and fair shop and they'll be my go-to in LA and should be yours too! read more

Just a great experience...came down this morning with a dead laptop...thought I was in for serious downtime and expenses for repair, cause of some water exposure the night before...after 5 min of assessing the situation, the possible cause was found, and I was given a very reasonable price for the part and the labor...was told to expect a phone call within 30 min, and when that call came 25 min later, I was told that I could come and get my now fully functioning computer. Thank you !!! Very personal experience... Kenneth read more

The guys at MacHollywood were very helpful and friendly. My keyboard needed a part and I was on a deadline at work. Appreciate their help. Thank you!!! read more