Joshua gave me above par assistance 3 weeks prior to meeting with me. He emailed from his vacation in Iceland to say when he would be returning. Thereupon, he contacted me upon said date to see if I still needed his services. I most certainly did! My computer was a mess. Prior to meeting me, Joshua was kind enough to email me with answers regarding questions I had about a keyboard and mouse. I desperately needed one as mine had just given up. I am a single mum and recently unemployed and I need to stick to a budget [like we all do right now] and he gave me solid answers so I didn't waste my money. Already a 10 in my book! Joshua deftly reorganized my extremely wiggy computer, and created sanity out of complete chaos. This was a challenging feat as my CD drive doesn't work & we needed to use his computer to facilitate the process; Joshua was exceptionally creative at making it all come together. I had duplicate copies of everything, limited HD space, randomly misplaced files, too much stuff- music! - that I couldn't just trash right then and there, yes - it was a complete disaster. Joshua calmly and methodically met every challange with aplomb and dexterity. He explained concepts and terms to me in a manner that made sense and are still with me. He left me with a mini "tool kit" to fix problems that might arise. Indeed- a huge one did- I followed his advice AND called him. He returned my call that day, on the weekend and assured me that I had followed up as I should have [using the "tool kit"]. He talked me through the rest of the snafu and everything is working as it should. I HIGHLY recommend his services. Joshua is resourceful, clever, very pleasant, earnest and patient and genuinely loves what he does- helping people! I have to emphasize that through and through, Joshua was really attentive to my situation and concerns. Excellent customer service. Without the use of a computer, it would be very difficult to access and apply for jobs. This was money very well spent. [And Joshua's rates are very reasonable to begin with.] I only wish I had used his services 6 months earlier! An organized computer is absolutely fantastic! I know where everything is and feel safe that it will be there when I need it! And I just had a bunch of interviews! read more

The Mac Doctor has been of invaluable assistance over the past couple months in helping me to fully take advantage of my macintosh. Joshua was originally recommended by a trusted friend for his effectiveness at problem solving, his professionalism, his low hourly rate, and his efficiency while on the job. I first contacted him with somewhat of a peculiar request: I wanted to be able to control several remote speaker systems over my wireless network in a few different rooms in my condo. Although I've been a macintosh user for awhile, I had a no clue whether this was possible. Joshua (the Mac Doctor) suggested using an airport extreme base station with several remote airport express routers connected to speakers in each room. I now have remote printing, a remote hard-drive that backs up my laptop through time machine, and speaker systems in each room than can be controlled remotely using itunes on my computer. Since then, Joshua has helped me solve several other mac-related issues. I needed to operate Microsoft Access on my home computer, so he helped me install and configure boot camp to allow Windows to load at startup. More recently, I was having trouble with the speed of my computer, so Joshua reloaded the operating system and ran a few cleanup programs. My four year old mac is now good as new. Based on my experience these past months, If you're having any trouble with your mac or want to expand its capabilities, I strongly recommend Joshua, the Mac Doctor. read more

Joshua is my go-to man for advice when I'm in the market for small to big-ticket computing and hi-tech items at home and for my work. He has continually impressed me over the last 6 years with his skill in guiding me through the purchase and successful setup/use of digital photography equipment, 4 laptops, data backup systems, extra memory, computing accessories, an ipod, itouch, and most recently an iphone. I recently moved from Cambridge to Seattle and am outfitting a new office, laboratory (I am a University professor), and home entertainment center. Although I am scientist I do not have the tech knowledge or patience to research the products I need and feel overwhelmed when I think about how much time I could waste agonizing over what to buy for my lab and how much I should pay for it. There are just too many choices out there for me to have a clue. That's why I'm depending on the Mac Doctor again - although because of distance this time he'll be sending his product research to me via phone & email. I am confident that once again Joshua will save me from wasting time and money (he is tremendous at finding deals & creative solutions - absolutely thrives on it!) so I can rest easy, use my funds efficiently, and focus my energy on the research and teaching I really enjoy! read more

My Macbook's HD got fried months ago. The Mac store initially said they could not fix it when the problem was small (and data still easily recoverable) and then turned around and told me that they could replace it once it was totally ruined because it was covered on my warranty. They gave me my old HD and suggested a date recovery service that quoted me between $800 and $2200. After reading Mac Doctor reviews I decided to email Joshua and even though I got an auto response saying he would be out of the country until January, he promptly followed up with a personal email. I told him that I preferred to wait the few months until he returned and pay his reasonable prices ($95/hr for an estimated 1-2 hrs) rather than send it to a company with outrageous rates. Joshua did not forget about me and sent me a personal email in december looking to schedule an appointment in early January. He was easy to find and was very polite. Also he took the HD and kept me updated and was very optimistic through the process. In the end he lived up to all of his claims: $95/hr rate, only took two hours and my data was promptly returned a few days later fully intact. If I have any other problems with my Mac I will be sure to call Mac Doctor. read more

I could not be happier with the level of service that Joshua provides. Since becoming self-employed, I have relied on Joshua for all of my office-related computer consulting; various matters relating to home technology; as well as other questions pertaining to my wife's business. Joshua has a rare blend of flawless technical know-how, coupled with a personable approach and the ability to explain and teach in layman's terms. After our initial consultation, his follow-up was impeccable and he provided organized instructions for issues that I needed to handle in advance of our next meeting. Joshua has: - Setup my home office technology (computer, printer, scanner) and helped me shop for key items, not all necessarily Mac-specific - Made our home essentially wireless - Setup in-house, as well as off-site, backup systems for our family's computers - Provided great advice on a number of peripheral matters, including home theater setup Joshua has exceeded our expectations consistently, and I feel totally confident that we are in great hands. I will continue to rely on Joshua for ongoing computer consulting and/or trouble-shooting, as issues arise. I have also already referred him to friends and clients. read more

I highly recommend Joshua Clapper at Mac Doctor. A terrific resource, Joshua is responsive, prompt, knowledgeable, practical, and a very nice guy with a good sense of humor. He came to our home and brought order and balance to a chaotic technological disaster in waiting. With three kids, four Macbooks, two ipads, several iphones, some old computer screens, Apple TV, two printers, a crisis resulting from an excess of photographs and woefully inadequate memory, an Apple backup system, and various other challenges, we were truly on the brink. A friend recommended Joshua without reservation--and I will always be grateful for that. Joshua offers more than an end to savings--he will save you money as well. He can show you how to use Amazon to source equipment and accessories that are vastly cheaper than you might be able to identify on your own. He is a pleasure to be around as well--which is a bonus. It was fun and comfortable having him at our home in the two visits he made--diagnostic and quick fixes the first visit, and a second visit to install new accessories and make final adjustments. In addition to this type of full out overhaul, Joshua provides ongoing support --in all cases at a fair rate. read more

Given my limited technological skills, Joshua's help has been invaluable. He set up equipment so that all of my files are now being saved. He figured out why I was having a problem with my computer, a problem that was missed by the IT person at my academic institution, and has helped me understand options on the new computer I acquired. Before going on a trip abroad, he recommended a digital camera to me, thus obviating the need for me to investigate the various digital cameras available. More importantly, he taught me how to use the one he ordered for me and how to load and create files for the photos onto my computer. And most recently, when my printer was no longer working properly, he came to my home, while I was way for a week's vacation, and fixed the problem so that I'd be able to work after my return. Throughout all of these exchanges, Joshua has been responsive and remarkably patient. No matter what the question or concern, I have been impressed with Joshua's quick turn around response, timely assistance, and unflappable demeanor. He makes it possible for this "student" to understand a problem or issue by providing clear instruction and genuine encouragement. He is a rare find! read more

Who says an "old dog" can't learn new tricks?? Just ask Josh to be your guide! Having learned my computer skills on a PC 'later in life,' the recent change to a Mac PowerBook was quite a leap! My questions about video and sound use were answered with in-depth knowledge and patience by Josh the Mac Doctor. I am now able to make and share videos with friends and relatives - and my high school students are having a great time videoing labs and making infomercials about science! Thank you, Josh for patiently guiding me through the uses of video and sound and answering all manner of questions. All terminology, pathways, shortcuts and downloads were clearly and completely demonstrated and explained in everyday language - a talent thoroughly appreciated by this teacher. Josh made certain that I could duplicate his lesson before leaving and has remained a cheerful consultant. Prompt attention to my inquiry, professional courtesy and personal attention, in-depth knowledge and clear complete explanations are hallmarks of this Mac Doctor! I will certainly use Josh's services in the future and highly recommend him to one and all - no matter your level of expertise, Josh is the Doctor! Thanks again, Doc! read more

My experience with Mac Doctor was really excellent, in all dimensions. He's clearly an expert, he's responsive, he's friendly and personable, and he's reasonably priced. (Also, he didn't have that arrogant tech-geek attitude that less tech-inclined people often encounter!) My issues were nasty- my computer gave me a fatal error "hard drive not found" and I had lost all my iTunes library and it wasn't properly backed up. My 3 iPods that weren't syncing and one of them had duplicates of every song. After spending 90 minutes on the phone with an Apple customer service person, he told me "sorry, we can't help you" and proceeded to tell me to use third-party software to fix my morass of issues. Thankfully, I found Mac Doctor and he fixed everything and helped me select a new Mac Book (my old one ended up ok but felt it was time for a new one), format it, get my iPods back in shape and he restored all my music! You will not regret working with Mac Doctor. read more

Joshua is one of the most competent, helpful professionals I have ever met. My grandkids have told me about photo albums that I can make using my Macintosh. A friend recommended Joshua, the Mac Doctor, to help me learn to make an album. On the phone Joshua was friendly, enthusiastic, and brimming with information! Over the course of four hours, he helped me make a fantastic photo album using iPhoto. I surprised my granddaughter with the album for her birthday--she couldn't believe I had learned without her help! While he was here, Joshua also taught me to scan photos so I can add them to my digital collection on my computer. We created new folders by year and then organized subfolders by event or person. Now I have all my photos in one place. I would recommend Joshua to anyone who needs help with a Mac--especially folks like me, who came to computers later in life. He is courteous, patient, reasonably priced, and professional. read more

I had a disaster with my years of stored emails, contacts, and calendar items, all lost due to a crash of my Outlook 2011 for MAC. I had had similar problems before and finally solved them myself, but this time I could not and was panicking due to work requirements. The MacDoctor took me as an emergency case and after I'm sure a lot of work applying his knowledge, online research, trial and error, and perseverance, he solved the problem and restored my files. Since this went so well, I engaged him to help me migrate all of my calendar, contact and email files to Apple Mail, iCal and Address-book as well as change my domain host and integrate my iPad and iPhone. He took me through this explaining all of the steps wonderfully and I have been in "computer heaven" s for several months now and fortunately much more productive. I cannot provide a stronger recommendation for the MacDoctor. read more

I truly cannot give enough praise to Joshua. When my MacBook was accidentally dropped, the metal casing around the CD/DVD slot was bent, and a piece of plastic inside appeared to be broken, making it impossible to put CDs/DVDs into the drive. When I took it into the Apple Store, they wouldn't even touch the casing, and wanted $650 to send it out to the factory and have it looked at. After reading his other reviews on Yelp!, I called Joshua and he was very kind and professional. He met with me the same day, fixed the casing in about 5 minutes, checked twice that the DVD drive was working properly and refused to let me pay him for it. I asked him a few questions about other problems I was experiencing and he was extremely nice and very patient, telling me sincerely what was worth fixing and what was not. I will recommend him again and again. He made my day! :) read more

Joshua fit me into his schedule even though he was busy with other clients, and then took a lot of extra time to try to rescue my mac. Sadly my external hard drive had failed just before my internal, but since Joshua had my computer at the time of the second failure, all was not lost. In fact, nothing was lost. All of my files (at least as far as I can tell!) were preserved, in particular my photos, which I kept on my external drive. I was extremely impressed with Joshua's communicativeness and willingness to do quite a bit of extra work after my problem turned out to be more complicated than I had realized. His rates were also reasonable, and it was very easy to pay him (he sends you an invoice, and accepts payment on paypal). I will certainly use him again the next time my computer needs doctoring. read more

My MacBook screen died abruptly and I had no idea what to do. I found out the Somerville Mac Doctor online and emailed him. Craig responded promptly, gave me precise instructions about how to drop off my MacBook at this place under quarantine conditions. Craig was very clear and up front about what my repair options were and their costs. We arranged that I would drop off my external hard drive at his place and he would back up my MacBook so when I got a new one I could restore it with Time Machine. And again, Craig was very clear about how much the time he had already spent on my device would cost and what the added fee to do a back was. He is honest and fair and is obviously an expert at what he does. I cannot say enough good things about him. read more

There's not enough stars to rate the service I got from Joshua. Never once was there ever a question about his ability or knowledge. I'm so very happy that I found him. When I picked up my computer, which was dead before I brought it, I almost wished I had another computer that was broken so I could bring it to him so he could fix that one too. I loaded him up with questions and he patiently answered every single 1 of them without getting frustrated or annoyed. Not only was the service great, but the communication was incredible. Again, I couldn't recommend him highly enough to anyone thinking of using his great service. Absolutely the best money I've ever spent on a computer fix. Thanks Josh. read more

I'm pretty tech-oriented, and I love my Mac .... but sometimes I get in too deep or just don't have the time to do what needs to be done myself. Joshua at MacDoctor was a spectacular find: I have had him come to me and have also dropped off Macs with him in Somerville to fix. He really knows his stuff, without going over the top. This means that he knows what he needs to be told about each case before ordering the parts, without giving you the run-around that you can get from the Apple Store. His communications are prompt and to the point and I have found him a real pleasure to deal with. My only question is why he doesn't have more reviews on Yelp. read more

Joshua was terrific. He is one of those rare business owners who actually answers the phone when you call. He was calm and sympathetic as I explained my problem and immediately went to work on it. I was on a tight deadline and had a huge project that needed to go out that night. Thanks to Joshua's expertise, I was able to make that happen. He explained to me in very simple terms the ins and outs of the software I was using; I'd spent days trying to figure it out, and Josh was able to do so within minutes. Most important, he was kind and courteous throughout the process, never losing his patience with a computer illiterate like me. read more

I've been a PC user all my life. Then, earlier this year I decided to switch to a Mac. Given this momentous decision, I decided to consult with Josh on the best options. He was tremendously helpful and, as a result, I'm now the proud owner of a shiny new Mac Air. Josh helped me set up the new computer, advised me on the software to get (or, more importantly, the one not to get!) and didn't mind the late night calls with "How do you do that on a Mac?" questions. If you're thinking of switching from a PC to a Mac, you would do yourself a great service (and will save some money) by first consulting with Josh. It's all worth it! read more

I wrote a review of Joshua in 2009 which has disappeared, and since he deserves being praised to the skies, I'm back! In 2009 he graciously and very professionally dealt with a smashed screen on my MacBook Pro along with it's wildly hysterical owner (and perpetrator of the smash-up). This time, with equal talent, humor and extremely high professionalism, he settled a battle between that same MacBook and a recalcitrant digital camera. Along the way he helped me find a super-cheap gizmo I needed online and showed me a dazzling array of Mac tricks. If you need help with a Mac, it doesn't get any better than the Mac Doctor. read more