This place is so weird. On one hand the food and table service is pretty good for such a popular place, on the other hand it smells like French herbs from blocks away, and almost every savory dish tastes exactly like the place smells.
The real problem comes from the guy who's meant to seat you on weekends when the place is a freakin' mess of standing-around-forever-waiting-and-smelling-of-tarragon-and-onions.
The last time I ate there on a weekend was a disaster. My wife and I, with our 4 year-old, decided to brave the wait. I inquired as to the wait time and the guy at the podium looked past me out over the heads of the crowd like Adonis and stated flatly, "30 minutes." I asked him to put down my name and walked back to my hungry family.
Later, when it seemed that the line had moved and left me behind, somewhere around the 25 minute mark, I thought maybe I was missed (I mean, it could happen), so, I approached the man again and asked if he might have missed me. He looked at me, as if seeing me for the first time, asked my name and perused the book, "Nope, you're not on the list", and went back to standing and staring. I was flummoxed, after standing there for so long, and entertaining a hungry kid not good at lines, I had assumed I would be coming up soon at the very least, but nope, nothing, nada. So, I went back to my family to explain, and suggest that we leave since I figured there was no way we were sitting in the next 30-odd minutes. They wanted to stay, so I returned to the stoic man.
I asked if he could write me down, since there had been a mix up. To be honest, I wasn't yet mad at all, just perplexed, so I was surprised when he raised his voice and said, "Sir, this is a Sunday morning, we are very busy, you don't have to get mad." I professed my innocence to him, then walked away sheepishly with all the local haughty-types staring at me thinking I was trying to make a scene and line-jump.
On my way back though it hit me...I was not wrong. I had waited, I had done what I was supposed to. I was actually good. So, I marched back up and asked for the manager, because in my mind, we really should be seated by now as about 40 minutes had elapsed. Oh, the huffing and puffing of the man as he left his position.
(now this part you don't have to read, it is an aside about what happened next but it's not really part of the review, as it is only partially about the restaurant, though it is about the clientele. As I was about to go back to stand with my loving hungry family, a young woman came to take the place of the podium man while he was away searching for the manager for me. She came up to the stand and I mentioned to her that I wasn't really trying to cause a fuss, I was just, you know, doing what I thought was right. She nodded, but the big gentleman (maybe 6' 6", 275 lbs. and oh, god, dude, I hope you read this, you..you...jackass) next to the podium audibly tisked me, then turned to the young woman and said loudly, "Whatever you do, do not seat me next to THAT guy!" I honestly, don't know what he was thinking, or why he involved himself. I assume he was trying to call me out without actually doing it, so I went up to him in front of the whole gloomy wide-eyed crowd, and asked him why he was getting in other people's business. We argued like fools, for a moment, but I was now getting mad to the point of just about having a fit...I mean, how dare people, really...so, I got in a few more words and walked away sulking)
Meanwhile, the manager left his roost, where he was breakfasting, and came up with the Adonis man skulking behind him. I explained what happened, what I thought had happened, and hoped he could accommodate us. He assured us he could, then asked the young woman to write down our names...on the same list of waiting people that we'd been omitted from for nearly an hour now, while the 6' 6" man smirked.
Finally after about 10 more minutes they seated us. No apologies, no fanfare, just seated us. The meal was average that day, and they forgot a major ingredient to my wife's breakfast sandwich, but, you know, that happens, however disappointing. What does not happen, in my opinion, is the guy writing down names forgets to write yours down then seats the entire waiting group of people, then some OTHER people that come along, then complains and demeans you, and STILL DOES NOT WRITE DOWN YOUR NAME.
The worse part though? We were seated right next to the 6' 6" guy and his party. He refused to look our way which was probably for the best. By the way, my 4-year-old was excellently behaved through the whole event, and my wife doesn't remind me of the time I got in some oaf's face for calling me out in public. Good times. Too bad though, the food is pretty damn good. read more