Did our roof years ago. Ceiling showing signs of leak. Which is still under warranty. Have been trying to contact the company, our calls and text messages have not been responded to. Tried different phone numbers in case being screened, still no response. Not worth the price for the horrible service and quality of product. read more

M & R Roofing - Leak from our ceiling. - Roofing Near Me - Kapolei, Hawaii

Worst roofer ever. They installed TPO roofing on my clients place without sealing around vertical drain pipe. The house got flooded and destroyed the place. read more

With all this rainy weather, I sure didn't expect another leaking roof and especially in the same place, where it was repaired by another company. When I tried to call this company back, never got a response. So started looking for another roofing company, not wanting to just go with only one quote, it turned out to be a wise decision to call M&R Roofing and saved some $$$ and still got outstanding quality workmanship and material. Aaron and JoJo were great people to work with and was blessed to get it done in this crazy weather. I'm impressed with their service and have already recommended two friends to contact them. read more

This company installed my roof years ago but when a leak developed and I contacted them within the warranty period, first they set a time to come, then never showed up. My next phone message attempts to reach them to get new dates, my calls were never returned. I'll be looking into formal consumer reporting directions next. read more

Whoa, amazing customer service from Aaron and amazing roof work done by the team! Roof came out beautiful. Highly recommend. read more

M & R Roofing - Top of house - Roofing Near Me - Kapolei, Hawaii

WASTE OF TIME, Made an appointment for an estimate, they called me and confirmed, very professional. Didnt show up, no call, nothing. Please be more respectful of peoples time in the future. read more

You know, I was REALLY looking forward to working with this company! In speaking with Aaron, the GM, it sounded like he REALLY understood the challenges of what needed to happen, and that he was actually EAGER to do the job. Then, I was promised a quote by the end of one week, then two weeks, (cause BOS had to review) then three weeks, and then after several email attempts and phone calls, we we are now totally GHOSTED. I can understand if they can't do it for some reason, or even that they don't WANT to, I can get that, but TELL us and don't ghost us. I am so disappointed, and it appears this is not the norm for them, but jeesh! What a way to treat people. read more

Long over due reveiw.. my reroof job started way back in January with the heavy winds and heavy rain. (Kapolei has very few thunder storms) that's when I found out my roof of 29 years was starting to need repair or replacement with a leak. I contacted my insurance, which I was told by several roofers that I should have contacted roofers first. I got quotes from 5 different companies. I chose M & R Roofing because Aaron has a CAN DO attitude and drive. Aaron provided me with not the cheapest but not the most expensive estimate. It was a very complicated job, 2 story, removal/replace 36 leased solar panels (I had to use an authorized company, Revolusun. Geoff Lee) Fyi.. M & R Roofing works with a solar company that would have been half the cost. COMMUNICATION On point from day one, Aaron answered all my calls 90% of the time, and he returned my calls. He addressed all my concerns, and I did not feel that I was being played cause I am a woman. Aaron also communicated with Revolusun to coordinate the project. Aaron also submitted my change of shingle and gutter design install to association. Approved the first time. We ran into some roof issues but the crew communicated to Aaron and he called me, problems solved, no nickel and dime. CREW Crew showed up, bunch hard working Filipino crew. Singing oldies but goodies. Clean up daily (I did find a couple of nails, but that's a given) Aaron also had the respect of the crew cause he took care of them. Gutters was installed after the solar panels. Aaron returned for the final payment and to provide me with paperwork for warranty. I definitely recommend M & R Roofing. tell Aaron ANN sent you!! read more

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Highly recommend! I've worked with many contractors over the years and it's hit or (mostly) miss finding a good one. I have to say, gm Aaron is one of the best! He's extremely knowledgeable about roofing systems, designs, & materials, maintains timely communication (even when on vacay!), willing to work with you & your needs/special considerations, and actually takes time to build rapport with you! Their team produced a quality final product in exceptional time. With my limited roofing exposure, I think they also offer a fair/good pricing. Hope to work with y'all again! :) read more

I approached three roofing companies through Yelp looking for gutters. One did not respond, one said they would use my Google Map photo to give me an estimate, and the only one who set up a professional appointment to actually see the house was Aaron from M&R Roofing. My home is an old one that has not had gutters before, and by coming out Aaron was able to show me that the home lacked the right infrastructure to attach the gutters all the way around. This was not something that could have been spotted from the Google Map photo! He also presented the case that this would be an appropriate time to replace the roof, which was looking a little tattered, as replacing the roof at a later date may lead to the gutters being damaged. M&R's estimate for replacing the roof was reasonable, and so I went with them. The replacement was scheduled at a reasonable time, given the rainy weather, and the whole roof/gutter installation was completed in three days. The work was well done. My home being an old one, there were some little issues that arose that the roofing team addressed without nickeling and diming me. I waited to post this review until the next hard rain, when I checked all the seams and found that the roof and gutters were 100%. My house is also cooler due to the ridge vents they installed at a reasonable additional price. I highly recommend M&R Roofing! read more

M & R Roofing - Working safely. - Roofing Near Me - Kapolei, Hawaii

There are few roofing companies like M&R Roofing, that will take their time to insure the customer is completely satisfied with services rendered, and the finished project. Fredy and Juan, assisted my wife and I with estimates, and working with the insurance company. M&R's Roofing Team finished placing a roof on my house in one day. They were very professional and cleaned the area when they finished. If you want an honest and professional roofing company, go with M&R Roofing! Carl W. read more

We've owned our home for a good amount of time now... but never thought to put gutters even though we get a lot of rain in Mililani. Hubby and I finally decided we needed to get gutters installed... and at one point we were overzealous thinking we could do it ourselves. Reality changed that real quick lol. Getting a company to do an estimate for gutters is a lot harder than I thought it would be... I called and/or texted AT LEAST 10 companies... some didn't answer, some answered and never came out, some came out and never followed up and it was extremely frustrating. My dad recommended calling a roofing company and seeing if they would do gutters (since our roof is okay) and I went to Yelp and made a few calls. I left a message with Aaron from M&R Roofing and he called back within an hour! He was super friendly over the phone and said he could come out in a few days for an estimate. True to his word, someone came out to inspect the house, and we received an estimate (very reasonable!!) which we went with. Installation was scheduled, a deposit was made and a contract was signed... and we had our seamless gutters completed yesterday. The installation guys were very friendly and efficient! (I'm sorry I wasn't at home the whole day and I'm not sure if hubby asked for names) but Aaron came out twice to check on the installation and hubby said he was extremley friendly as well! All in all, a smooth process from the initial phone call to the completion of the job. Aaron and his team are knowledgeable, professional, friendly, and definitely show aloha!! I never got to meet Aaron but all the phone conversations I had with him were pleasant and he was also happy and helpful! I highly recommended M&R Roofing!! Thank you so much! read more

What's a great way to find out your roof is leaking? When there are thunderstorms on radar, you're about to fly out of town, AND tenant is moving in within a week! Enter Aaron, who came out on a Sunday morning to come check out the roof. He did a thorough check and sent me photos while he was on the roof. I didnt realize how bad it was. Worse, the shingles he said were pretty new and pointed out and sent me pics of where a big portion listed and ripped off. He provided a lot of experience, knowledge, and explained what was needed to be installed to have a quality and warrantable roof. His quote was detailed and pricing was reasonable. Install day...materials were spot on, carpentry work great (they made a custom fitted cover for out old exposed gable) and with an army of workers! What was estimated to be a 4 day job turned into 1 day- because they wanted to spare my tenants the inconvienience. Aaron also provided excellent communication. No sales talk- Aaron sincerely listened, communicated and explained the quote, answered ALL my questions without any BS. Thank you Aaron & the crew at M&R Roofing! You guys are going to be my go roofers to refer and take care of my client homes! Hard to find good local companies like this anymore! read more

I could not be more impressed with M&R Roofing. Erick and Saul met with us the same day we called, went up on the roof to assess the damage, take photos, placed a tarp, and stayed with us as we called the insurance company. They also went on the roof with the insurance adjuster the next day to be sure all areas were noted, so we would get full approval for a new roof on home and shed. Upon approval, we met to choose roof shingles with a 50 year tile warranty (3 year labor) plus gutter guards, and the new roof was installed a few days later! The crew was on time, polite, professional, cleaned up beautifully, and we even received multiple drone photos of each stage of the roof completion. As if that was not enough, the shed had some rotted wood which they replaced at no charge. The entire process from first phone call to a new roof took ten days! CALL AND ASK FOR ERICK at 609-345-0565. I highly recommend this company! read more

I am not very happy with our new roof. My wife goes in the attic and tells me she can see the sunlight through the new roof! They did something to "patch" the light but on the next rain water is coming in from the main beam on the roof. My wife calls and now no one answers the phone, so we call our resident manager who says "they always answer the phone", now my wife calls 10 minutes later and now they answer. My wife had called several times so maybe they have caller ID. The only way "light" can come through a roof is that something is missing in the installation as light cannot go through the felt paper, adhesives and roofing material. I hope this is not a long term problem that perpetuates for many years to come. 2 reapirs on a new roof? My neighbor also has leaks in his roof which is adjoined to our unit. frank in hawaii kai read more

At the suggestion of a neighbor who had positive replacement roofing and gutter experience with M and R Roofers, we solicited a quotation from them for gutter replacement. They were very responsive and came out to assess the project and provide a quote promptly. After acceptance we were given multiple dates, none of which were met. I had to escalate and was then given a date for the following day. They did a very good job once on-site to do the work. Integrity and honoring commitments in business dealings is important to me. I am rating them as 4 stars, as I appreciate the quality of their work product though I do believe they need to work on job scheduling and/or set more realistic expectations for timeframes with their customers. In the end I am pleased to report M & R Roofing did a great job, just like my neighbors! read more

Great service and great work! Needed help, got helped right away, I am very satisfied.

Jacob responded to us quickly and communicated in timely manner. Price was very reasonable with quality materials. His contractors were professional and friendly for whole time of installation. My husband and I are very satisfied their work. I highly recommend this company read more

M & R Roofing - Completed roofing work - Roofing Near Me - Kapolei, Hawaii

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Mahalo nui to Jamison & Norm for their outstanding customer service. I am a skeptic, very hard to convince and probably their most challenging customer. YES, I tried to chase them out of my yard during our initial meeting when I was approached to have my roof replaced entirely at little or no out of pocket expense. It all seemed very sketchy. ..I asked tons of questions and they had all the right answers. M & R roofing had done some of my friends and I immediately started making phone calls...they were all very satisfied! Jamison held my hand throughout the entire WEEK PROCESS! Yes, I said WEEK. Jamison & Norm came, insurance company was contacted and an adjuster came on site (Jamison was there too), check was cut, & roof was up, All 2,947 SQ. Ft. IN HOURS! M & R Roofing is a locally owned company. Roger is very friendly, knowledgeable and experienced in his profession. He came out and got on the roof with his crew, btw his crew is all family! I had to leave before they were done and i got a text message with a photo the job was completed. Came home and everything was cleaned including my pool! They were heaven sent and and i am beyond blessed. read more

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Roger was super polite when we were comparing (4 ) roofing companies. We went with them and they worked hard and super efficient as he supervised. Loved what was promised and more, inside of our house remains peaceful and quiet Therefore, when the rain is coming down hard, pounding on the roof, the rain water is running off the roof and throughout the gutter, it's so unassuming that it's storming in Waipio Gentry area. read more

M&R Roofing was first class! Aaron was awesome to work with and he constantly followed up on the progress and kept me in the loop on the project. They were able to R&R my roof in 2 days. Great job M&R Roofing and mahalo Aaron! read more

M & R Roofing - Roofing Near Me - Kapolei, Hawaii

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I called 3 times , different days and left messages and never got a call back!! zero stars!!

This is a reply to Jeff's comment on my review. No, you did not call me to tell me your repairing your machine. That is either a mistake or a flat out lie. You never called me at all and I have the phone records to prove it. read more

Just had my roof replacement done today..Joel and his crew did a exceptional job (I thoroughly checked afterwards). And I didn't have much cleaning to do after they were finished, every bits and pieces of debris around my house were picked up and disposed of..I did find one little bitty nail in the back hiding under the dirt (the horror, the horror..lol). Thanks, M&R..let's see how well your gutter crew does their work next, see ya on the 18th. You got yourself a repeat customer here (Ed DeJesus). read more

In February I notified my landlord that we had some minor leaking in our roof. With him on the mainland we took matters into our own hands and contacted a few different roofing companies for estimates and ultimately the best solution. M & R was the first company to schedule an appointment and within the week they sent out an estimator for free and gave us a full rundown of the issue and how to fix it properly. After sending the M&R estimate to my landlord he decided to hire a different company to attempt a "patch" which failed. After the waste of time and money we convinced our landlord to call M & R again and now we have a new roof! Kendal was the manager on the job who took all of our calls, answered all of our questions and kept us informed on the progress the entire job. The entire team was professional, polite, and fast. Thank you M & R crew! read more

Unfortunately, like many businesses in Hawaii, they just don't seem to care whether they get your business or not. I received a quote from them (without them even coming to the house to look), decided to use them, and when I called them to schedule the repairs (gutters separating from the house) they said they had to determine who had given me the quote and would get back to me. Instead, they ignored my texts and phone messages for over a week before I gave up. read more

Helpful friendly staff and knowledgeable crew. If you are looking for an experienced roofer Roger and his crew will take care if you.

M&R staff was experienced and well versed in the roofing industry as we discovered throughout the process. All details about the process were well communicated, follow ups were prompt, and project execution to completion was well coordinated. I highly recommend this company for your roofing needs. read more

Contacted three roofing companies for estimates. One said they would get back to me, but didn't. Two provided estimates which was about the same give to take a couple hundred bucks. The difference was Aaron Sharpe who was friendly, professional and took the time to explain everything and gave us options the other company didn't. We ended up going with Aaron and M&R and it was a great decision. We even upgraded the shingles which was more but Aaron gave us a great price. the installation was done in a little more than a day. The crew was friendly and professional and they cleaned up everything. Aaron followed up with us to make sure we were completely satisfied and completed the warranty on the shingles. Call Aaron, he is a rock star! read more

Roger from M&R and his crew did a great job on our home in Mililani Mauka. He worked closely with the company that was going to install my PV system immediately afterwards. They installed my rain gutters as well. They did such a good job, I referred them to my neighbor, who hired them to re-do his roof and gutters too. Thanks M&R Roofing! read more

Roger, Arnel, and crew did an amazing job! I had mustang brown, aluminum rustic shingle (with foam) installed. The house is much cooler! Crew was professional, with attention to safety (wearing harnesses). Included: 1. deeper aluminum gutters to catch the faster water flow of the metal roof 2. removing/reinstalling solar water panels 3. extra gutters where they thought "it would just be better" 4. repainting areas where they installed flashing ...and still came in at a better price than all the competitors. Roger is also the only one I know of who went through the certification process for this particular product, which helps in maintaining the wind warranty. I also appreciate that Roger worked closely with the solar PV company to install the support bases. The solar PV company didn't want to work with metal roof and was ready to cancel the contract, but Roger designed the installation to their satisfaction. On top of all this, they cleaned up at the end of each day. read more

What can I say! Jeff and Jameson are real pro's. They specialize in Insurance claims and broke it down for us. We started with shingles on the ground, Met with Jeff and Jameson and in one week we have a new roof. Customer service like this is a rare commodity and we're very, very happy with the results. The roofers were seasoned vets, very courteous and extremely fast without sacrificing perfection. Mahalo Arnel. Highly recommended! Infact if you don't go with them look back to this post and read this: I TOLD YOU! Mahalo M & R you guys are the best and hold on to J & J they are the ultimate quarterbacks for your company. read more

While trying to land the job the sales staff was very good at returning phone calls. Once the job was completed the company was totally non responsive to numerous phone messages and emails. The work quality seems fine but will know more after a season of rain. M&R Roofing owners: If you read this, our neighbors did not appreciate your work crew blasting music all day. It could be heard over an unreasonable distance. read more

Simply stated, this company turned out to be "Above and Beyond". Excellent workmanship, attention to detail, great price, excellent customer service, honest and professional. M & R Roofing & Raingutters, LLC was recommended to us by a perfect stranger, as we cruised around the Mililani/Waipio Gentry area looking for an ideal roof to replace our thrice repaired tile roof. Bless this perfect stranger, Richard, for letting us admire his roof & referring us to Roger, the owner of M & R Roofing & Raingutters and his expertise with Classic Rustic Shingles. Factory trained, Roger ensures that his lead workers know how to "lay it right"! Carlo, lead/supervisory roofer, also did an excellent repair job on our termite/ wood-rot fascia. When the job was done, Carlo went around to do his final inspection and with a can of matching spray paint, made sure to touch-up anything that needed it - minor nicks, nail heads.... Perfection! The crew were all trustworthy and very polite, I believe, a reflection of Roger's leadership. Cheryl, our saleslady, was not only professional but also responsive, patient and explained anything and everything to us. The only surprises we got were good ones, thanks to Roger's big heart. :) Highly recommend M & R Roofing and Raingutters, LLC! Call 808-773-2286 (Cheryl) or 808-260-1611 (Roger) to join me and so many other happy, satisfied customers! read more

We researched several roofing firms. All of them were awesome. But it's once in a lifetime that you come across a company where everything falls into place. The estimator, Aaron S. met with us and thoroughly explained the installation, helped us with all of the paperwork approval (HOA), provided referrals, and showed us all of their available product. The Classic metal roofing system was the replacement for our asphalt shingles and we're very happy with the look and the upgraded appearance that it gives our home. The Rustic Shingle also came with a lifetime warranty. I'm a very detailed oriented person and I can share with you that the staff was very punctual, professional and attentive to detail. Everything was accomplished on time plus they were very thorough on cleaning up afterwards. The biggest factor besides the great service was that they were able to put our fears aside with installation of an aluminum roof that already had Photo Voltaic (PV) panels. Their experience and knowledge of prepping the roof, working with the PV company on the established mounts and taking care of any unseen anomalies makes them a 5-star company. We highly recommend this Kamaaina M&R roofing company. You won't be disappointed because their service is outstanding! Mahalo nui loa for a job well done. read more

I worked with Aaron Sharpe at M&R and couldn't he happier. He did all the leg work, permitting and paperwork and their crew did a great job on replacing our roof. The new roof makes the house a lot cooler and they even installed new solar vent fans to replace my old, broken ones. I would recommend M&R Roofing to anyone and ask for Aaron, tell him Wade sent you! read more

M&R did a great job on our house. The crew was fast and polite. Jacob came to our door and shortly after the roof was put up within one week. Thank you for all your help read more

Just had my old roofing removed and replaced. M&R did a great job. They have a big team so things go quickly. They were able to do a few extra things I asked for. They even had to work around a period of rain, but it all went well, no leaks during the process. Certainly a company I recommend and would use again. read more

Spoke to Roger Aug 2014 asking for a quote to install rain gutters for a new construction house. He said to email him the plans and he would get back to me. After emailing the plans, he said he would install gutters for free if we hire them to install the roof. After telling him I was only looking for gutters and asked again for a quote, he stopped responding. I guess gutters are not worth his time. Would not recommend. read more

Aloha from Waianae Valley Hmstd. We were referred to M&R roofing by Kawika. After years of patching our roof from heavy rains and strong winds damage we finally called in the pros. Jameson and Jeff worked with us and the insurance company to get the job done faster than we ever imagined. They called the insurance company, met with the insurance adjuster, met with the insurance company in town, called their solar guys, removed the panels, called in the roofers (one day job), put back the solar panels, roof job completed all within matter of days! We highly recommend them to all our family and friends. They are fast, friendly, and they guarantee their work! We would like to thank everyone involved in our roof and keeping our family safe and sound especially Jameson and Jeff who went above and beyond excellent service. Mahalo nui Loa, Mahi and Maile Kaiwi Ohana read more