There was good communications at all times which I felt as very important. I contacted other contractors but usually got no response to my emails or phone calls. The workers showed up on time, were friendly and courteous. Finished their job expeditiously and with no fuss. Cleaned up well after themselves, getting rid of nails and screws and debris from the old rain gutters. New rain gutters look great. They billed me in the method I requested. They followed up to make sure all went well. I liked them well enough to recommend them to my neighbor. read more

My parents had a leak at their residence. I provided them with the numbers of several roofing companies I found on Yelp, including AL Roofing. My parents called, and sent pics. The rep they spoke with indicated that they were busy but they would call back the next day. No one called back and my parents moved on. 12/25/2019: maybe if you spend less time writing responses to negative yelp reviews in which you imply that the reviewer is lying, you would have time to actually return calls. Just a thought. read more

Because my landscaping project segued into a potential rain gutter issue (not enough down spouts) I've been searching Yelp for rain gutter companies. AL Roofing & Rain Gutters came with 37 reviews and 4-1/2 stars, more than enough of a recommendation for me to given them a call. Professional on the phone and when scheduling the appointment, their estimator, Nick called me when he was a few minutes out to let me know he was coming. Just finished talking to Nick about my situation. To my surprise he recommended a completely different course of action. Rather than just agreeing to quote down spouts that might not fix the problem, Nick suggested checking with a plumber about snaking the existing down spouts. It resulted in no new business for him this time but I was very impressed by his integrity and home maintenance being what it is, I know soo we or later I will have a reason to need a roofing or rain gutter company. I know who'll be at the top of my list to call. read more

It's been raining quite a bit in Kaimuki. My garage and back unit was getting flooded. I love to save water in barrels and I was losing a lot. Who you gonna call? Yelp....and Yelp to the Rescue. I sent out a couple of request for quotes and Nick of AL Roofing got back to me really quick. He messaged me to come over and give me an estimate. He quickly measured my roof space and provided a work plan. I felt the price was fair. He was able to schedule within a week's time. The guys came on time and were very professional. They had a cool machine that custom cuts gutters from a roll of stock. Within half a day they had installed my gutters. I inspected the area and asked for certain tweaks. They were back again to complete the task. I truly recommend you give Nick a call to give you an estimate. There are also Yelp coupons and he takes many forms of payment. read more

First of all I would like to state that all reviews that was submitted before this one is correct! I mean it truly, Nick is just awesome and very professional at his job. This is the first time I had to file a claim through my insurance and Nick made the process so easy that I was happy that he was there to speak with insurance company and he did all the talking looking out for Best interest for my family! Originally the insurance company wanted just to repair the roof, but he talk to them about replacing the whole entire roof. I always inquire on yelp, usually the company that response quick and very informational and willing to work with you at your own time, is an A+, this is the reason why I went with AL Roofing. Since my roof was over 20 years old he and his team add drip edge to code, ridge caps and rain gutters WOW! I was debating for a couple years to add rain gutters, but my dream was answered! Erwin and Crew don't play around they go straight to work very hard-working, professional and respectful team. highly recommend them call NICK CRIBBS MANAGING PARTNER / / DIRECT: 808.308.0227 read more

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Very disappointed with the service or lack of service. Facts: 1) Made contact on 2/6/19. Nick who I spoke with asked me to send an email with pertinent information. The email was sent on 2/6/19. It is not 2/26/19 and I have yet to get a reply. 2) I left 3 voice messages on 2/10; 2/13; 2/16 along with my contact information. And my contact information was also on the previous email sent. Yet, none of my messages were returned and Nick said he only got one voice message. If one message was received, why wasn't I contacted? 3) On 2/12 I called and Nick answered the phone. He said he would go to our property and get an estimate. He said he would go to our property at 12:30pm. 4) Today, 2/26/19 I called for a 3rd time. Instead of using my work phone, I used my cell and Nick answered. I was told the following: -Nick said he got my email. -Nick said his partner visited the property. -Nick said he visited the property. It is 20 days since I made initial contact and I have not gotten a quote. My concerns are: 1 - Timeliness of contact. 2 - Inability to communicate. 3 - Lack of remorse for slow service (in my opinion). 4 - Slow speed of sending an estimate. 5 - Inability to apologize and accept accountability. This is how it will play out. I believe excuses will be made. Then Nick will wish me the best as I look for other vendors. I have taken notes every time I have emailed; called; or spoke to Nick. So my recollection of this interaction is accurate. I have over 400 reviews and am quite transparent in my reviews as a 5 year elite writer. read more

Write to AL here on Yelp because we had a Tesla Solar Roof installed and needed new gutters all the way around our house. Got a reply pretty quickly from Nick who asked me when he could come by. I gave him my schedule but didn't get reply. Wrote again and gave him my cell again, and asked him to contact me. He finally did, and then came by to take a look at our roof. He told me he'd need his partner to look at our roof and said that he'd text me within the next couple days to set up another appointment. I waited a week, but didn't hear anything, so I texted asking when his partner could come by.... never received a reply and gave up after that. Nick is really nice guy but, unfortunately, isn't good about returning texts, which can get pretty frustrating. Luckily, I found another company who returned my call the same day, came by the same day, gave me an estimate the following business day, and then completed everything within two weeks of my first phone call. read more

I sent a message through Yelp and never received a response. I can see the message was Read because it shows up in the message section. Not a very responsive business. read more

AL Roofing & RainGutters - The business read the message and never responded - Roofing Near Me - Honolulu, Hawaii

I wouldn't even call this company for an estimate, the owner Nick, is extremely rude and unprofessional. We had a meeting set for well over a week. 20 minutes past the time were set to meet I call his phone to check on his ETA. He says he's stuck at a project all day and unable to meet. Oh and he had the wrong time for our meeting in his calendar anyway. Says he tried to call but doesn't apologize. I say thanks. He hangs up on me. To clarify, he called my husband at 10:14 am (14 min after our appt time) and didn't leave a message. I also emailed him at 10:10am to check on where he was but he still hasn't responded. However he did reply to this review within 30 min of it being posted (it appears to have since been deleted). But I guess that's just his priorities. read more

AL Roofing & RainGutters - Roofing Near Me - Honolulu, Hawaii

Nick and his crew were excellent to work with. Nick is the main point of contact and made sure that I received an estimate, discussed my special needs and made sure that there would be no surprises with the invoice. His quote was fair and I appreciated how quickly everything moved from when I approved the estimate to when the job began. There was initially a little delay in getting the estimate to me but I know how busy Nick was so I texted him reminders and he promptly responded to my texts and the estimate got back to me in a reasonable time (especially given everyone else running on "hawaii" time). My job was unusual since I needed my gutters to drain off my property but his crew was able to do so, designing the system to exactly how I requested it and piping the water off my lot. Nick even sent his crew back to move one of my downspouts at no charge because I wanted it in a different location than I originally approved. That is 5-star service. read more

Nick didn't show up for the two appointments that we agreed to meet for. We live in Manoa. The first time he didn't show up was when he texted me because he was delayed on the westside. The second time that he didn't show up, he didn't attempt to call or to notify us that was delayed on the North Shore. He leaves us in doubt if he will ever show up for his appointment for a quote. We got tired of waiting for him, and told him that we didn't want to work with him. If he is this unreliable with keeping his appointments, then how reliable is he in completing decent work. read more

I had talked to Nicholas last year. He came out promptly and did a thorough inspection and gave us a reasonable quote. He really impressed me with his professionalism. Just when we were about to hire him, we decided to go with a Tesla roof. Unfortunately, the cost of the roof (which was going to require an electrical upgrade) was too much. Nicholas was gracious when I told him we were going to go with a Tesla roof, and was even more gracious when I came back to him less than a week ago and told him the Tesla roof wasn't going to work out. He sent me a revised quote (which was only nominally more expensive) on Monday, and they were out on Wednesday to demo, Thursday to put on the roof and Friday to put on the gutters. He even arranged for our solar water panels to be taken down and replace by a separate vendor. Super satisfied with Nicholas and AL Roofing and RainGutters. read more

AL Roofing & RainGutters - AL Roofing in action! - Roofing Near Me - Honolulu, Hawaii

HORRIBLE!!!! Don't call back to fix their rain gutter that they installed. It's leaking into our garage and all we want is for AL to honor their warranty program?! We shouldn't have to call, email and yelp you 10 times and still you don't contact us. So easy to think you already made your money so were just kick to the curb. read more

Horrible!!!! Quick to come and charge , but when it's time to respond on a a warranty issue never called back at all. We live in Kalihi and our gutter is leaking like crazy right at the down spout!!!! All we ask is to please fix the leak, check the pitch because the rain water is backing up and overflowing into our garage like a water fall!!! ALL WE ASK IS TO HONOR YOUR WARRANTY? Because of the no response after several attempts here is your rating !!!!!!!! read more

Super quick response. Was able to get an appointment during rainy season when other roofing and gutters services wouldn't even answer my calls. read more

Nick and his crew were hands-down fantastic. Leading up to the project, I got a number of estimates. Even through that process, Nick's clear communication and fast response time made it clear to me this was a team of people I wanted to work with. (For comparison... some other companies were still just getting me their estimates by the time the AL Roofing team were just finishing their last day of install). The installers were awesome, professional, respectful of my neighbors... cleaned up after themselves well. The strong communication and amazing service continued through the install process. Every day I got updates, next steps, etc. When the job was done, Nick even made a special trip to match my schedule and give me a guided tour of my new roof, what was done, and what to expect. A few weeks later, we had a bunch of storms and heavy rains. Nick texted me to double check everything was okay. And of course it was. I've already recommended AL to two friends. They were super solid. Thanks! read more

AMAZING, BEAUTIFUL CRAFTSMANSHIP & ATTENTION TO DETAIL! Super happy customer! We added an ADU and needed gutters for it as well as one side of our main house that my mom had wanted for decades but thought she couldn't afford. I called Nick and he took care of us. He was responsive, kind and very knowledgeable. Super easy to work with and wonderfully communicative about all aspects of the job. His crew of installers, Erwin and Adrian, were incredible. I love when people work on our house that are honest and hard working and Erwin and Adrian were exactly that. They worked even in the pouring rain getting everything perfect and their attention to detail was on point. Every little thing was done exactly how it should be. They clearly take great pride in their work. That is the kind of people you want working on your house. We have existing gutters on our main house and the ones Nick and the crew put on our ADU and other side of our house put our original gutters to shame. Saving up money to replace our whole main house gutters now that we see the quality of product and craftsmanship that Nick provides. High quality product and work for a very fair price. Sooooo happy we used Nick and AL Roofing & RainGutters. I would recommend them to everyone. Love working with honest and hardworking people who care about their customers and the finished product of their work. read more

If you're looking for Raingutters, look no further. Nick's price was less than half of what a competitor wanted to charge. He also gets back to you quickly whenever you call. On the day of the install, it started to rain about halfway through the installation but they stayed and finished the job. They were fast but they did quality work! I HIGHLY recommend AL Roofing and Raingutters!!! read more

I was definitely putting off dealing with my aging roof for a while, but after some of those flash floods we had a few months back I knew I had to at least look into it. A client of mine referred me to AL Roofing, and Nick made this an extremely smooth process. I one wants to deal with things until it breaks like on their cars... I told Nick my concerns, and he made me feel at ease by walking me through the whole process, from appraisal, to insurance claims, and scheduling the repair and upkeep. The best thing I appreciate especially in my business is communication. I knew exactly what was going on, and it never interfered with my own crazy schedule. I don't usually care to write reviews but especially with something like this, it's hard to know who to turn to. read more

Very responsive and flexible with the weather. Their crew was professional and quick. Very happy.

Reached out in the beginning of Aug via phone. No response. Texted. No response. Called later in the month and they "scheduled" measurements. Almost certain the guy didn't come and they lied about it; little did they know I've Ring Cameras set up so it definitely would have caught...and yes I looked... Then they said they'll go over measurements (that I'm pretty sure they didn't take) and get back to me ASAP, but I haven't received a response. Basically unreliable... read more

The process, price, and product were perfect! AL Roofing and RainGutters tackled our challenging gutter install in only a few short hours. From quote to project complete was right around a week. Nick who handled our quote, schedule, and payment was very professional and personable. Overall our experience was excellent and recommend these guys to anyone! read more

We just had our roof redone by this company, and I have to say I was very pleased by their work ethic, professionalism and care for our home. They arrived early and was very respectful of our home. they informed us and kept us up to date on the progress of the job, They did everything in a day and the work is spot on! I appreciate good, efficient and quality work, and this company seemed to carry these attributes with them. I would definitely recommend them to anyone looking for a new roof! Thank you again for all you did! read more

Customer Service & communication is very important to us. We have had a remarkable experience with AL Roofing & RainGutters. Main contact was Nick and it was a pleasure working with him. Time is very sensitive to us and we are extremely glad we decided to contact them. Our experience was pleasant and we had zero issues. Thank you to the crew for getting the job done in less than two days. One less thing to worry about. We are very pleased with the work done and we'll keep Al Roofing & RainGutters as our point of contact for our roof and gutters in the future. Thanks again!!! read more

I was very happy and thankful for the service they provided. They change my roof in just one day and very satisfied of the final outcome. They will keep you informed on what needs to be done and answer all the questions in regards to their services. I will recommend their company to all homeowners that are planning to change their roof or raingutters. They are trustworthy and can get the job done as promise for a reasonable price. Thank you very much Erwin and Roy for a job well done. I really appreciated and you can use me as a reference anytime. Ferdinand C. Kalihi, Honolulu read more

I found Nick on Yelp with an additional positive referral from our realtor. I emailed him a very detailed description of a gutter issue. He texted back within minutes and came by to assess the leak the next week. He was prompt and professional, and I even texted him video of the leakage later so he could have a better look. He suggested simple caulking first, rather than getting into a full gutter replacement. It took us several weeks to schedule. It IS the rainy season, and he had several large jobs with entire roofs leaking, but I kept checking in with him. He was polite and responded each time to my little ol' job. Today texted, came by, caulked and sealed the leaking gutter, and didn't even charge us. We'll see how the gutter does with the next big storm, if it needs a bigger repair we will definitely call Nick! Mahalo Nick! read more

I chose AL Roofing because of the reviews. They didn't lie. He was able to work with my family members since I wasn't home and quickly schedule installation. He allowed me to text back and forth along with email follow up which I appreciated since I couldn't always call. Nick texted me pictures during the installation as well so I would be in the loop. The price was affordable, the process was easy, and the employees are nice, do the job right, and friendly according to my family. I'm glad I went with them. read more

Great working with Nick and Adrian (lead installer). Nick came by on time, and work started a couple days after. Job took less than a day, and so happy that a little custom work done to one corner of the gutter. The transparency and affordability was so much appreciated. The end result was a fantastic working gutter and avoiding back flow into patio. They were professional and courteous, easy to talk with. So happy to work with our local companies. Thank you. read more

We are extremely pleased with the top notch job that AL Roofing and RainGutters Company did on the removal of our old roofing and installed new roof shingles. We felt very comfortable with the entire working crew which we considered incredible The workers were Erwin, Project Manager, Adrian, Jr., Darwin, and two other workers (So sorry that we did not get their names and we feel that they should also received the recognition). They all did an excellent job and worked so hard continuously. They seemed to really take pride and do beyond their best to make their customers totally satisfied. Every little thing was done exactly as it should be and they did not waste any time. They stripped off our old existing roof and disposed of it in their huge dump truck. This is the kind of people you want working on your house. Erwin and his working crew are described as powerful and a respectful team. They took less than 2 days to complete the awesome roofing job. We would be excited to recommend AL Roofing Raingutter to our families, relatives, friends, co-workers, etc in case they would need to have their home to get new roofing installed. Very happy customers!!! Henry and Jenny, Waipahu u read more

Worked with Nick on our gutters and roof. Super responsive, fair and honest pricing. We had other estimates that came in weeks after we had an appointment. Nick was quick on his estimate and his crew started the following week. Would recommend to everyone I know. Thanks Nick! read more

I needed my roof replaced prior to getting solar installed in the next 3 weeks. Nick texted me back within an hour after I called and left a message and set up a home visit. He had an estimate to me in a few days and had the roof done within 2 weeks after I first contacted him. Anyone who responds that quickly and then shows up on time is already ahead of the game here in HI. I also contacted 2 other companies, one of whom came out and assessed the roof but then didn't get back to me with an estimate until Nick was already done with my roof. He kept in contact with me frequently throughout the process, sent photos of the work as it was happening and when it was complete. If I didn't have photos to prove they had been there, I would not have known construction happened on my roof as they cleaned up so well. The whole process was so easy and I will be contacting them in the future when it is time to replace my gutters. read more

Nick and his team did a fantastic job. Nick was personable, straightforward, and professional. He was able to answer all my roofing questions and get me a cost estimate very quickly. He was able to address all my concerns before, during, and after construction. His team did an awesome job on the roof and gutters. read more

Their Roofing & Gutter Service is Better than We Expected. Definitively Recomend their Business To All. Aloha Lindsey Lau United Truck Rental Hawaii read more

Nick and his team were amazing! Super responsive, efficient, friendly and affordable. It was the first and only company we looked at for rain gutters and it's because of their professionalism and knowledge that we chose them. Totally recommend to anyone needing raingutters read more

Horrible service. He couldn't show up at my house. Kept rescheduling for a month and wasted my time. I called him and texted him and he would just not show up.. i sent my final message over 3 weeks ago and there is no response. He never answers phone either, so you always have to leave a message.I hope I can find someone that is reliable in Hawaii to get my gutters done. read more

Erwin and his crew did a fantastic job reroofing my house and carport all in less than a days work. They came early & on-time, didn't waste any time, and started banging out the work and were halfway done before noon. They stripped off my existing roof & disposed of it in their huge dump truck. I give plenty of props to Erwin & his men as I live out in Ewa, as it gets super hot out here in the area Plains while da crew kept @ it just working. I was outside almost the whole time and I never heard any of them complain once about anything even the heat. They're also all respectful (always asks to enter any part of house & use bathroom). For my main roof, they used Nail Pro Shingle (lifetime), r&r hood vents, pipe jack, and drip edge. And, they made sure that all the bolts & ss foots we're properly remounted for my electrician & plumber to readily put back my PV panels & solar hot h20 heater panel. (SEE BEFORE AND AFTER PIC) When it was all said & done, I was impressed w/ their work- fast, professional, and most of all clean. I went up and physically checked roofing job, and Erwin walked me through Pretty much everything-- from where my leak was- no more, and that one rotted plywood- replaced. To redo your roof is not cheap, but I believe the workmanship, professionalism, and value his crew showed in the end product & got my monies worth. I would definitely recommend AL Roofing for your upcoming roofing job! read more

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Working with Nick was a great decision, he was upfront and helped us through the entire process. I'd recommend AL Roofing & Raingutters to family and friends! read more

AL Roofing is very reliable... called them for free estimate and came the next day...did the whole roof in 1 day! Very satisfied with the job! Price is more cheaper than any other company but the job is awesome! read more

Looking for a rain gutter company and unfortunately fell upon this one via Yelp. Two stars was given only because Nick (worker/evaluator) actually took the time to come out to my place, otherwise would've been a one star. He spent literally 1 min talking with me, took a measurement and said I'll email you the quote. It's now been 3 days since. I've texted him kindly reminding him about the no email, thinking I may have sent the wrong email... Nothing. I sent one more follow-up text and still nothing. No response, no explanation, nothing... I wouldn't recommend this company purely because of the lack of communication. No professionalism at all. I'm guessing my job was too small for there time. It's probably a good thing. read more

No call back or follow thru. A good business would have at least said eh i'm too busy right now but happy to recommend another option... This guy asked if it was a full gutter replacement and once i said no just a fixer upper - nothing. Zero response. Didnt have the same experience as other positive reviewers... read more