6/2/24 updated: Windward Windows and Gutters (WWG) followed thru to be sure I got paid for the destroyed exterior light from Gu-Wi--their 'parent company' based in Seattle. I received a check to cover the exterior light broken from Seattle--but it could have easily been a $$$ lawsuit which I did not pursue. I never heard from these guys (Gu-Wi) again. Nada!
original from May 2024: *(WWG) did call me about this review under WWG and stated it was actually Gu-Wi at fault. BUT, they did not disclose this other company does the gutter work.
I do NOT like to leave bad reviews but this must be brought to light so WWG does DISCLOSE that another company (Gu-Wi) is doing gutters! My experience was a disaster. How WWG have so many 5 stars is beyond me as they must have gutter reviews too since they are all one big company.
Pros:
1. Came quick to inspect; worked WELL to get a fast bid; worked well back and forth emails to get exactly what I needed and eliminate what I did not.
UNFORTUNATELY, Things went DOWNHILL from there!
RED FLAGS:
1. I called WindWard Windows and Gutters (WWG) for a gutter estimate and another company responded? Gu-Wi. NOT DISCLOSED= a Seattle based company does gutters. THERE ARE NO REVIEWS FOR THEM EXCEPT 1.
2. After I accepted the bid, they sent a guy from Seattle (turns out Gu-Wi is the 'parent company' teeny green cars;) FINALLY disclosed...and his appearance was disheveled at BEST. Unkept dreadlocks; and I do not judge on appearance but these were awful-- thin, thick, disheveled...but I let it go since he seemed nice. He began removing the old gutters. DISASTER. He pounded them off the house roof (I live in a garage studio w/separate meter) so didn't realize that HE SHEARED OFF THE ELECTRIC, PHONE AND CABLE LINES and said NOT A WORD! He just LEFT! Then? He left a dangling downspout that crashed the bottom section to the ground and the upper curved part left hanging there?...w/wind swung around/crashed into my NEWLY installed ext. light, (mid remodel) shattering the seeded glass.
3. Emails acted as if they did not receive my prior emails listing this damage and stated they'd 'be out to install the gutters as scheduled'...???!!!
***I FIRED THEM by email to stay cool and not YELL!!***
***Waimanalo girl Tita out rebel Iraq veteran YELL!***was how I FELT.
-- IT TOOK A WHILE FOR THEM TO ACKNOWLEDGE even seeing this email!
***HECO fixed the lines asap (less than 1hour!)and stated "high power lines were sheared/exposed and could have burned my home down". Spectrum repaired the phone and cable lines asap (on a Friday evening too!) as well and no-one charged ME for this THANK GOD!***
***Gu-Wi--paid for the $250.00 light that was destroyed AT MY REQUEST by mailed check, as I did not want them ever to set foot here again. At least Gu-Wi (Seattle check) paid for the light. So-2 stars for that; otherwise, zero stars.
******MOST CONCERNING? ******
WHAT IF my painter had not noted the hanging wires? WHAT IF my neighbor had not seen what happened from across the street? WHAT IF my home burned down? WHAT THEN????
I hope I never see them again. WWG needs to disclose Gu-Wi from the get go. And hire reputable subs to do gutter removal SAFELY and properly! OR? They WILL eventually have a home burn down--or worse. Sorry for this bad review, but folks need to know this! BE AWARE! read more