The PV Tech team has completed troubleshooting and fixing my PV system. I am unable to update my…read moreold review, but they acknowledged my concerns and committed to finishing the job within a month even though it was tricky and I appreciate that a lot. They've turned around my experience and I am happy with their workmanship. I had a good experience communicating with Maka, their new employee, and overall they worked hard to make things good. Thank you.

Sid, Mata, and team went out their ways to address visual home inspection findings by immediately…read moreaddressing the issue. In addition, removed bird's nest under the PV panels. You can't beat this team they do an excellent job!

From start to finish the service was professional and timely. The installers were courteous and…read morehard working. Dan in sales was always quick to address all questions and provide documentation needed to claim the tax credits. Site inspectors were also diligent and courteous while doing their work. I highly recommend this company. There is a big difference between them and other solar companies I have worked with.

My experience with Island Pacific Energy has been exceptional and they deserve 5 out of 5 stars for…read moretheir ability to communicate well, provide a quality Tesla battery product and installation, and consistently keep me informed of the multiple steps and actions that were part of this install. Rory has been a solid salesperson looking out for us and making sure we were on schedule. Their office always called to confirm install dates, changes and also double checked via email. Finally, Jordan Bush as the crew chief was very good in doing the initial inspection and letting me know the next steps that would be involved. Their crew was prompt and let me know when they would be at our home to start. Always good to have confidence in the company for such a big investment. Jordan did the final hookup and left us with a great feeling we had installed something valuable. I recommend Island Pacific Energy to all who are looking for a solid local company that stands apart from the others that don't return calls, don't communicate well, don't follow up and make promises that aren't fulfilled.

Update: Confirmed; they no longer support the products they sold just 5 years ago. Not a warranty…read morework issue--they lost their certification to do the work, or let it lapse. Junk product from a junk company. Original: SolarTech Hawaii does not support the equipment they install. Do not recommend; as other reviews have mentioned the poor support after sale is unacceptable.

We had a great experience working with Julian and the Solartech team here on Oahu. From the start…read moreJulian didn't come across as a typical sales rep at all -- he felt more like a knowledgeable industry expert who offered thoughtful, objective opinions about different technologies and brands. Before meeting him, I spoke with two other solar companies. One rep came on extremely strong and the meeting felt very sales-driven and impersonal, which made it hard to trust the information being presented. The other rep seemed to still be in training and had to run nearly every question through a senior colleague. Working with Julian was a relief. He's clearly experienced and communicates in a smart, casual, and very approachable way. We also had a great experience with Jelly and Brandi from the Solartech administrative team--they were easy to work with and helped keep everything moving smoothly. Solartech's digital quote platform made comparing options and selecting our plan simple and easy to understand. We ultimately decided against Tesla batteries after learning about potential overheating issues, which can be a concern in a place as hot as Hawaii. We went with Enphase we're happy with our choice. The installation team was excellent as well. Nainoa, the lead electrician on our project, is a total pro--easy to talk to, great at problem-solving, and he helped us quickly figure out a battery placement challenge. He completed the electrical work in just a few hours. During the panel installation, the crew accidentally drilled through part of our roof which caused a small leak, but they responded immediately and repaired it right away. Everything was patched up and looks good as new. We really appreciated how quickly they addressed the situation. Post-purchase support has been just as strong. I had some questions about how our system was pulling power from the grid, and Julian took the time to explain everything. It turned out to be more of a settings preference than an issue. He followed up with helpful explainer videos and even called a week later to make sure everything made sense. Overall, we're very happy with the experience and appreciate the professionalism, transparency, and support from the whole Solartech team.

Big Mahalo to the guys at HI Power Solar for installing my PV panes. Your crew had my PV panels up…read moreand running on day one, just in time before rebates ended. Shutout to Electrical Forman Rico, Electrical Helper Josh, Roof lead Kaipo E and roof Helper Ezekiel.

I can't thank Hi-Power Solar enough for their speedy service after being out of power for 2 days…read morefollowing Hurricane Lala! Rick, Kamaleo, & Kaeo Keomaka did an outstanding job in fixing the fully depleted power walls to be able to start storing electricity and providing power to the home during the day. Their speedy service prevented our frozen food from thawing, which was a great cost savings. It was a great relief to get the quick service from Hi-Power Solar before HECo fixed the power outage in our area. Many thanks too, to Jamie & Cruz for their assistance in getting the service arranged for a quick solution and resolution.

This review is overdue…read more The 5 stars is for the work that was done not the process of the companies who took over. I will be honest and it was or maybe still as the transition from SunPower to SunStrong has not been the smoothest. This transition left those of us with contracts in limbo waiting to find out who does our servicing which in the end went to Sunspear Energy. It took quite a while BUT in the end the work performed was done professionally and well. Much thanks to Zack for taking care of the initial request and getting the panels up to par. Many mahalos to Issac, Issac Jr and Isaiah for the care they took in removing and then reinstalling our panels for roof work. I can't speak for the companies BUT these guys ...Zack, Issac, Issac JR and Isaiah deserve this shout out. It was a pleasure and we were very happy with their work and professionalism. Thank you.

I am still so impressed by Sunspear! They installed our system 1-2 years ago. They learned about a…read morerecall in the Tesla battery and contacted me and installed the new Powerwall quickly and free of charge. They also made sure the new equipment was hooked up correctly to my apps. They are the best company!

My wife's friend at HECO was very pleased with their new solar water heating system installed just…read morethis week. I took that as my cue to get our own solar heater system addressed that has not been working for months. My expectation was low as I didn't even get a call or messages back from a few other solar companies, including the one who did our installation! Sean replied to me that same day and arrived from across the island in an hour. He made the necessary repair and I had scorching solar heated water same day within a few hours of my inquiry. I wouldn't hesiate to recommend Sean and Island Solar to anyone who needs help with their current or new solar project. Very pleased.

Had a broken solar water recirculator pump and they came out within hours same day to fix it! Great…read moreservice and great pricing as well! Thanks guys!

The person that answered the phone suggested simple maintenance thing (2 minute) to do that might…read morefix the issue. And it worked.

Spoke with Chaleigh Reed regarding micro-inverter warranty…read more When Solar Help Hawaii replaced micro inverters in 2016 and apparently inputted the wrong address. ( two houses on one lot ) ( 440-442 ) Therefore Enphase would not honor the warranty. They said the micro-inverters had been moved ! Ms. Reed was extremely rude and unprofessional. Rather than trying to help, she ( relied ) on the fact that the same DBA was dissolved in 2017 following the death of her brother. Poor customer service................. Would not suggest using this company

During the passing of Hurricane/TS Lala we lost commercial power for 44 hours. Found out my PV…read moresystem wasn't charging even though there was solar. I texted AEI's lead electrician, he was able to help me troubleshoot my system. Turns out I need to flip the "monitor" breaker off for 2 minutes that's located in Tesla Gateway. Waited about 5 minutes, then saw on the app my PV was charging the battery. I wish there was a better means of communication with AEI. Maybe use of an online ticketing system. Just a thought, maybe share a guide for customers on what to do during events or emergencies.

What a monopoly you have! I called in to schedule someone to…read moretroubleshoot my pv system. Before anything else can be done, I have to pay for your monitoring system, Envoy,for $1300-$1400! This is the monitoring system YOU installed and it died within the first year. Alternate Energy could not repair it and it hasn't been working since. Why is the consumer responsible for a tool YOU use?! Why can't you connect to my system with a laptop to troubleshoot why my panels are not generating any power? Unfortunately, I choose the wrong company!