As a prior roof customer of Murakami Roofing, they were our first choice when requesting reroofing estimates for our current home. After initially setting an appt date using their mechanized system, it was more than 2 mths out, I called back again an actually got a 'live' person who moved it up a month earlier. Carson came out on a Saturday to do the estimate. Explained our timetable to him, and he said he would have the estimate to us in 2-3 days. After a week, I called, got their answering service, and asked when I would receive the estimate. They assured me the message would be relayed. NO CALL BACK. Another week passed, called again, and requested same. AGAIN, NO RESPONSE. Its since been nearly a month and I've yet to hear from them. Even sent a message on their online site, still NO CALLBACK OR RESPONSE. This has been a totally disappointing experience and a lack of courtesy. So sad for a local 'family' business. Its not possible to get anyone at the company on the phone, they dont return messages left, their email on the site comes back 'domain not found'. It seems Murakami roofing does not want to have contact with customers. Finding this out now may be a blessing, what if there was a roof leak later? read more

Needed help replacing a 46" x 46" skylight. This was a simply lift and replace effort bc the manufacturer had provided the replacement window. I needed someone with tools and manpower as could not do this in my own. A rep from Murakami Roofing called in advance to get a better understanding of the potential job. He then made an appointment to come out and view the roof line in person. After reviewing the roof line, he committed to providing a quote the next day. We did not hear back for two days, so on the third day I called the main office. The receptionist said the rep was in the office and she could connect me to him. Upon answering my call, and learning who I was, he interrupted to advise the job was not something his company would be interested in doing. Why could he not have let me know this when I described the job to him over the phone or after visiting the house? Why would he waste his time and the company's money to pay him to visit our house if he had no intention of taking the job anyway? All great questions. Proceed with great caution. read more

I contacted Murakami to obtain a quote. Great customer service, they came out right away and within days I was emailed a quote. This was in March. I was trying to get a few quotes before I decide on my roofer. Since Murakami I contacted 3 more roofing companies they all came out to inspect my roof. However, they have not sent me any kind of quote. 2nd roofing company - 3/4 inspection, 3rd roofer - 3/23 inspection and last roofer - 4/1 inspection. ALL 3 no quotes. Oh and I contact another roofing company on-line twice in April with no response. They all came out fairly quickly to inspect, however, no quotes. I understand they are business, but communication is the key. Thank you Murakami for your great customer service! read more

Very rude and unprofessional Does not answer call or return calls, text messages and emails read more

Excellent experience and service. Called main line and scheduled an estimate through an automated system. Estimate was reasonable. Project was scheduled quickly. Crew was friendly and professional. Highly recommend. read more

Murakami roofing did a great job on my roof. Not only did their bid beat the others, the entire roof took only 2.5 days. Greg was awesome. The crew was great, respectful of my needs to let my dogs out. They helped me with all my roof concerns. They had a great sense of humor which to me is so important when dealing with people. Kept the yard clean of debris. Just all around a very good experience. Mahalo read more

Murakami Roofing - New roof - Roofing Near Me - Kaneohe, Hawaii

Worked with Greg the entire time! I live in Washington and my parents roof decided to leak. Called around and Greg not only gave me the best quote, but the only one who responded in a timely fashion. Greg and the team went out, repaired the roof and coordinated a PV panel team to remove and replace the PV panels. Not only would I recommend this business, I plan to use Murakami for all my parents roofing needs! Thank you Greg and Murakami Team! read more

I was advised by my PV system's technician that several areas of my roof felt soft when he walked on it; thus, I contacted Murakami Roofing for an estimate to redo the 20-year-old portion of the roof. After their technician Greg examined the roof, he recommended that, because it was still in good shape without any leaks, we can postpone replacement for another 3-4 years. What a pleasant surprise! You can bet I'll be contacting them when the roof needs to be replaced! read more

So our skylight starting a slow drip that no one would've noticed if I had not been sitting almost directly underneath it. It was about 1-2 hours after all that heavy rain we had so totally unexpected - a slow but steady drip drip drip. Murakami Roofing had done an excellent job many years ago but we took a chance and called. The office lady was so kind and helpful, explaining that the warranty was long expired. We hadn't even thought about a warranty so weren't disappointed and still asked if they could come. Sure thing and an appointment was made for the Friday. On Thursday someone calls and says they're in Aiea and could swing by. I'm delighted! Guess what happened? They fixed it!!!!! I don't know what superlative to use but consider them all used right here right now! They serviced a very old customer in timely and efficient fashion, even as the relationship had effectively expired. Well done and I'll be sure to recommend you to all and everyone. read more

This has to be the most disorganized and unprofessional roofer with whom i have ever worked. I've own three homes and never ad an issue with a roofing company like this one. The roofers work hard but the management is terrible - didn't bring the correct supplies, ordered the wrong paint, the foreman on the job sounds like he's struggling and the people at the shop are unfriendly. And they think if they come back and fix sloppy work for free that it's OK? No!!! Time is almost as valuable as money. Do not waste your money or time. read more

I had an excellent experience with Murakami Roofing. I found Mr. Murakami to be very honest when inspecting my roof and coming up with a quote. Our solar salesman said it only needed a coating but the roofer found otherwise saving us a lot of future headaches from a solar system on a bad roof. Despite having lots of rain delays, their workers quickly came on the clear days to tear the old roof apart. They also took care of the rotted boards and fixed everything quickly and neatly. They also cleaned up well after each day of work. The workers were really good about letting us know what was going on throughout the job. I really appreciated the work done for a reasonable rate. read more

Murakami Roofing stands by their warranty and workmanship. We had an issue with the GACO coating failing. The owner (Clinton) responded to our call and agreed that it was a warranty covered issue. Keola Vellez and crew came and completed the work. They were courteous, professional and neat. Very pleased with the service from Murakami Roofing read more

Capri scheduled an estimate for me. Excellent customer service Capri. !!! Ty and I'm looking forward to giving business to your company.

Murakami Roofing did an excellent job removing the old roof and putting on the new roof. The team was professional and completed the job in 2 days. they didn't leave behind any debris either. Before the project was due to start Greg even sent 2 of his workers to place a tarp over the leak on our roof because the weather forecast was predicting rain. I highly recommend this company to anyone who needs to replace their roof. This job was done on our home in Kaneohe, Oahu. Not sure why the location says San Fran, California. read more

We live on Oahu and had a new roof installed. We worked with Greg and his talented team of Professional Installers. I would highly recommend this gem of a company! We are blessed to have found this company, especially in 2023. Thank you for everything. Please never change. I hope that this company is still going strong with the same values, ethics and quality products when I need another roof in maybe 15 to 20 years. Thank you again! Top company! read more

I haven't had issues with the work that was done but beware that warranties on their work is not transferable if the home is sold. Just food for thought if you are considering using this company and planning on selling the property that work is being done on. Also, when I inquired about the warranty it took over a week to get a response (I called and emailed). I've uploaded a picture of the correspondence. read more

Murakami Roofing - Poor communication, delayed response. Also, warranties are not transferable. - Roofing Near Me - Kaneohe, Hawaii

We are so impresssed and pleased with the job that Murakami Roofing did for us. Their cusomer service and professionalism are outstanding - from the folks in he office (yay, Capri!), to the estimator (you are great, Greg!) to the awesome guys that did the roofing (heros who persevered even in horrible conditions) - everone was great. And the roof looks awesome! Murakami is the only roofing company that we would consider and we will definitely recommend Murakami to our friends! Mahalo nui for a job well done! read more

excellent service and workers! Very professional and kept my yard clean of nails and rubbish. I also was extremely impressed with all the staff. Mahalo Murakami RoofIng! Keep up the good work! read more

Worked with Greg. Awesome service and excellent work! All the workers were professional, courteous, and friendly! Would definitely use this company again and will refer others to them! read more

August of 2014 Murakami's Roofing LLC sent their employee Keoki (I think) who fixed 2 vent fans (1 to the living area and 1 to the attic) and tuned up several problems with the laps on the roofing material. They also did applied led flashing to various roof top areas such as plumbing vents. In my opinion their pricing is just a little high. After all 1 guy on my roof for 6 - 7 hours was around $1000 for labor. Seems like quite a bit. HOWEVER, they were very professional and their work is insurred. In fact when hurricane Ana brushed by us I developed a new leak in my son's room. Monday morning I called their office at 8:50 am and by 9:30 I had a call back with an apology and assurance they would cover any damages. Keoki (very nice guy) was there by 1:30 pm fixing that and even double checking other areas to be extra sure. Too bad this particular issue wasn't properly noticed / addressed by the original supervisor or Keoki but were all human. I believe that they made best efforts all along and no hassles getting this problem addressed. Despite my concern that their may be cheaper I WILL use this company and WILL highly recommend them to others. Good service in Hawaii can be difficult to find and the service Murakami provides is top notch. read more

AWESOME ROOFERS! I really am not sure why they have 2 bad reviews because my experience was flawless. They got to my house early however waited until the correct time to engage with us since it was the morning. After explaining thoroughly what they were doing, they got started on our 4bd house roof. We live in mililani and our house is fairly big, but they got everything done in 1 day! It seems these other reviewers had issues with contacting the company. I myself had absolutely no problem getting into contact with them and got a price quote the same day and they were at my house the next week to do the job. After they finished the job, they even asked me if I was satisfied and wanted my input on how the experience was for me. Which pretty much was the icing on the cake. Well the best part was that I got a fair price. I had gotten quotes from 5 other companies and some charged way above fair market price, and others way below. Thanks again guys because my roof looks great and I look forward to it protecting our family for years to come. read more

Needed some bids on my house I was renovating, and I called Murakami's and 5 other companies. Murakami's bid was in the middle, but what sold me was their free onsite estimate. The estimator came early and was more thorough than any other company was, and gave me hard numbers on the job. After that, I had to chance it with these guys because it felt the most pono. So I gave them the bid, and after we signed the contract, they came and did the work. After they finished the roof, they were very polite in letting me know what to do and what not to do, and how to take care of my roof so it will last for a long time. I see some other reviews here on yelp are not favorable for Murakami's but I think it's good to note every company has mad customers. I'm not one of them and would recommend Murakami's Roofing for their affordability and quality of work. It was grade A and didn't need to be redone. read more

Thank you so much Murakami. Our roof was repaired to perfection at the most reasonable price. I personally researched and engaged four other roofing companies. No one came close to Murakami's professionalism, personal touch, and competence. The boss himself, Mr Clint Murakami, surveyed our roof. He was up & down the ladder w/ tireless enthusiasm. You folks are the "bestest." We're Mutakami clients for life. Only if I could give you 6 stars. HOOAH TEAM MURAKAMI!!! - LTC W.M. (US Army- Ret) read more

Unsure where a leak was coming from I phoned Murakami Roofing who did the original job to investigate. They sent someone right away as a crew was working in the same neighborhood and I was advised it was coming from a loft window. Employee "J" surprised me when he advised he would return the next day and fix it at no charge as I was still under warranty (barely). He did a great job. As I was going through MR website I found that they now install hurricane clips. Asked for an estimate which was reasonable and within a week had that completed as well (they had finished earlier on another job). My single wall 1970's home with open beams used to creak in high winds but it is solid now - not a sound. Great 3 person crew and wonderful office employee "R" who arranged everything . read more

They were quick to respond, explained the results of their roof inspection, explaining my options and their recommendations, and then did a great job at a fair price, totally satisfied! read more

They were prompt to respond to my on-line request for an estimate and quick to schedule the guy (owner) to come out and take a look at my roof; However, he came on a Friday and said it would take him a full week to get an estimate back to me. The other roofing companies that I used got an estimate back to me within one business day. To make matters worse, he never sent an estimate at all. I don't think he wanted the job which he should have just said. read more

Told the estimator I wanted the 1x3 board ( some termite damage) under the drip edge replaced which was specifically written in the estimate. Should've watched the demo work. Next day went to check and roof was down but 1x3 board not replaced. I was reimbursed some money for that work not done. Also, formed a 2" lead flashing around a 1 1/2" vent pipe. Poor workmanship. Wish contractors would do work as if it was their own house. read more

I'm not sure what's going on with this business. They had a decent reputation but all I can tell you is my personal experience. I left two emails and two phone messages with no reply over the course of a month. I must say when I called a third time and someone answered I was surprised. The women made an appointment for an estimate and about a week later a young man came over to give an estimate. He was very well informed about roofing and went up on the roof and took some measurements and then spoke with us about what our options are. After 8 weeks and no communication I called and emailed the office I got a reply saying "sorry we are really busy and have to decline this estimate." When I emailed back the reply said they were very busy and didn't want to keep me waiting. I told her they weren't too busy to send out an estimater. She was either lying or oblivious to the fact they did keep me waiting for two months for a simple estimate. I would have been fine if she had told me that up front but to send out an estimater and then not get back to a customer is unacceptable. If they really are that busy this or any other poor reviews wont' hurt them. But it's a small island and you are only as good as your reputation. If you are looking for timely response and customer service look elsewhere. If you can wait until they decide they might want to do your roof this is the roofing service for you. I can't even tell you if they were expensive or not as I never got the estimate. read more

November 2017. Very courteous employees and the customer service was excellent. The workmanship on my new roof exceeded my expectations. They did a very thorough job, and made sure that every detail surrounding the roof was excellent. The best part was I got this for the lowest bid. Mahalo Murakami Roofing! read more

Before I went with another company (Tory's), which proved to be a big disappointment, I had Murakami's come to do an estimate. Their ads impressed me. The guy measured and said he would be get back to us in a few days. Weeks went by, so I called his cell phone. He was a bit taken aback and then said he was actually on vacation in Las Vegas, so I would have to wait until he got back, but he would get back to us promptly upon his return. He never did follow up. Weeks went by, so miffed, we went with Tory's, so I can't speak for their roofing work, just their service--unreliable. Update: Regarding the suggestion that this was possibly a mistaken-identity issue, I stand by my claim. (At the time, I was attracted by its ad featuring a free solar roof fan with a roofing job.) The company might not have a record because the estimator never followed up. read more

I have used Murakami Roofing for two residential jobs in the past three years. They are very professional and do really nice work. I was most impressed by the fact that they do not fool around. They arrive at the appointed time with a full crew and a yard full of equipment. They work fast and clean and they pay attention to detail. Price wise they were a tad lower than the second bid I got and they included a couple of little extras I asked for. The only negative is they are really busy. It took about 2 weeks to get an estimator out and about 6 weeks to schedule the job. All told I'm very pleased with their work. read more

I like how they got the job done right, the first time. I'm so satisfied with the quality they had on our families new roof. My aunty had referred us to another company (I will not say who) who do roof repairs at a relatively cheap price. Well you get what you pay for with that company because after looking at their yelp reviews, we ran far away from them. Thankfully we came across Murkami's roofing on yelp as well, and everything seemed right so we hired them, and everything was beyond our expectations. read more

Well, what can I say. I just got off the phone with the "office" girl and tried to schedule a day that fits into my schedule. She didn't give me any leeway, take it or leave it! The clincher was when i mentioned that I was getting other estimates and she told me if that's the case, then go with them and hung up on me!!!!! BAD FOR BUSINESS. I don't care how well of a job they did. It's just a roof. It's not like having finishing work done in you kitchen. WHO DO THEY THINK THE ARE??? They're only roofers!!! read more

About three years ago, paid over $2000 to replace second floor roof flashing and other items. Less than a year later, small leaks were noticed in the same work area when it rained. Called to inspect but no follow-up calls or repairs were done. Since then, repeated leaks in same work area have been observed when it rains. Recent job from another roofing company indicated that roof repair job done was incomplete and didn't do what they were supposed to do. read more

One word....Terrific! From getting an honest estimate to completion of the job, Murakami Roofing is definitely top notch. Clinton came out and inspected areas that were leaking and giving us problems. He looked over our whole roof and told us he wouldn't change the whole roof because it still is in good shape. He looked at our troubled areas and gave us an an honest and fair estimate within a couple of days. After agreeing to the contract, he and his crew came the very next day to work on our roof. As they worked, his crew was polite, efficient, and professional. I had a small leak in our master bedroom roof that 3 different roofers could not find. Clinton climbed into our hot attic (how he does that after 30 years of roofing is beyond me) and tried his best to pinpoint where the water was coming in from. As with 3 other roofers, he couldn't see any leak from inside the attic. However, instead of just leaving it at that, he was determined to try and find out where the leak was and went back up to the roof to see. Lo & behold, he found it! Other people told me they couldn't see anything so it's probably nothing (even if there had to be some kind of leak because there were stains and cracks on the ceiling). You gotta love someone who really treats his customer's roof as if it were his own roof. They had to replace wood rot beams, fix a few leaks that were causing other damage, re roll the flat roof on my outdoor & indoor patio, and few other things. It's pretty amazing that from our agreement on the contract to the job being complete took less than 4 days. Also gotta love the fact that they stand behind their product with reassurances that they'd come back if I found any problems with their work (which I highly doubt I will). Price was actually cheaper than a competitor and they (Murakami Roofing) did a lot more work. Professional, efficient, and the best customer service. If you need roofing services here on Oahu, you'd be crazy not to use Murakami Roofing. Choosing them will be the best decision you'll ever make when it comes to roofing. read more

I selected Murakami because I thought i would get knowledgable Japanese roofers, instead Murakami just sends other kind subcontractors who did not do a very good job. I believe in Hawaii Japanese are the best tradesmen. read more

Murakami was very professional from beginning to end. Shelly was quick to respond in regards to the bidding, scheduling and payment. The workers were very professional. They brought their own portable toilet on sight, cleaned up after the job was done and completed our re-roofing on schedule. I would highly recommend Murakami roofing. read more

March 2018, had our roof done in 2017 by Murakami's.. All the recent bouts of rain caused ponding on the roof. Called to inform them of the situation.. they came to assess and returned last couple days to remove damaged parts and reroof the area. We are extremely happy with their professional service and their commitment to quality workmanship and customer satisfaction. read more

I also had a referral for this company and call for an estimate the woman was polite and took my number. Serveral day later a guy came to check the roof and measured the area. After that no one called or wrote any estimate or proposal. So after 3 to 4 weeks I called again to ask the woman apologied and said someone wiill get back to me. It been over 1 year. But I did find a very realiabe and prompt and very reasonable roofer. I would like to say West Oahu Roofing is very realiabe and with in 2 weeks my roof was completed. I don't know what kind ot business Murakami Roofing is in but they sure sound like they don't want yours. read more

Murakami Roofing did a very nice job on our roof. The estimator did a good job inspecting and giving me an assessment of our roofing needs, and answered my questions well. They stripped-down all the layers of shingles, some pitch and gravel, and our carport corrugated roofing. I really appreciated their repairs of areas of wood damage before they placed the new roofing. They also placed a solar vent fan, which has been helping to keep the house a little cooler on hot days. They had several guys in their work crew, so they were able to get it done in 3 days. I am pleased with their workmanship, and I'm glad that we chose them to do the job! read more