I am absolutely in love with Lush. I wish I could buy the entire store or put a Lush in my back yard. Some of the things are a bit pricey so I'm only able to but on occasion. Luckily my facial stuff will last for a while and I can buy things here and there vs a host of stuff at one time. The Lush employee Hilda was so delightful to work with. She knew her product and helped me find items that fitted my needs. I will recommend and have recommend Lush to any and everyone who needs great natural cosmetics. I am so happy that I walked into Lush and that Hilda was there to help. I spent a pretty penny and wasn't looking to do that but it was well worth it. read more

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I loooooove Lush skin care products. They may be expensive, but they're all-natural, they smell fabulous, and they make my truly unfortunate adult acne GO AWAY. I've been to other Lush stores in the past where they push a million things on you as you're trying to browse, but in this (admittedly, pretty small) location I got nothing but smiles and a polite "Need any help?" I knew exactly what I wanted (Vanishing Cream FTW!) but the uber-friendly cashier threw in two extra samples just so I could try out a different product. Score! If only I could afford all the bath bombs, and the solid perfumes, and the shampoos and face masks, I'd be in heaven. But seriously, their skin care products have helped me where Proactiv, Neutrogena, and every other drug-store product on the market has failed. Ask one of the clerks for recommendations, you'll be glad you did! read more

I love Lush! But this location fell very short in service for me. I came in to make a few purchases with all of my gift cards on a not so busy Sunday. I was so excited to shop! The girls were all sweet hearts but they had 0 product knowledge :( not only did she give the same benefits of each face mask with out knowing what was different between each one, but she also sold me a very expired face mask! I think I'll stick to my third street promenade or Topanga mall store. Disappointing :( read more

Dark Angel. Yes, black facial scrub - and it's amazing. I was offered a sample and became hooked. It's the perfect balance of exfoliation and moisturizer. I also love their soaps. The bath and shower bombs make lovely gifts. Only downside is the price. Wish they were just a little more affordable so I could indulge more often. read more

Love love love Lush! The natural products have done wonders for my beauty routine. You can smell the store from quite aways away and I for one love that! The staff is usually very good with listening to your needs and giving advice on products. I go in just to pick up some more of one thing (usually dark angels for my face) and always leave with something new to try! They also usually give you small samples of different products which is nice because some times I don't want to spend the money if I don't know how I'm going to react to it and I'm pretty bad about taking things back. Only real negative about this location is that it's smaller than the one in Valencia. read more

Back in the day, I could only purchase Lush products online and have them shipped from their locations in Canada. Nowadays, it seems like Lush is opening stores in every Southern California location where tourists flock and people like to spend, spend, spend - Beverly Hills, 3rd Street Promenade, Fashion Island, and Old Town Pasadena. Thank goodness they opened one close by at the Glendale Galleria. This spot is definitely less crowded, thus you don't have to fight over the testers with other customers. The staff is really friendly and knowledgable about the products. The store itself is a tad small, but I'm willing to overlook that! Go to Lush at the Glendale Galleria to stock up on yummy smelling soaps, bath bombs, shampoo/conditioner, and other all natural beauty products. Great selection of vegan products. read more

Great products, friendly helpful employees and awesome results:) I have spent well over $200 at this store but I am completely happy with all my goodies and the results they have had on my skin. Fresh feeling face and even my zits seem to be drying out faster and not leaving as dark or blemishes as I used to get. Yippee!! You can ask for free samples of their products too. But I am sure you will be pleased with any purchase you make. It's an amazing way to pamper your skin before and after a long day of whatever. Lol It can be a bit pricy, but I'm sure I've spent on many other stuff I actually don't need before. This stuff.... I need!:) read more

The sales lady over there was really nice. My face was a mess every time when the whether changes. She showed me what I need, didn't push me to buy all of them. I have sensitive and combination skin, that love lettuces mask really gets the job done yet makes my skin real soft! I will be back to restock!! read more

This review is for the customer service not the products.. . Salespeople here were WAY too aggressive. The place is small, and in the little amount of time it took us to walk around and look at things, we were asked if we needed help no fewer than 10 times. I'm not kidding. I'm a big fan of customer service, but this was ridiculous. It was a Saturday afternoon, too, so I don't understand what the problem was. Okay, I GET it, you can answer questions, you can show me the products. Maybe, I just want to look at the overly priced soaps and then not buy anything, okay? read more

Emily! She made me fall in love with a fragrance I wouldn't have thought to purchase. She went out of her way to find out what I liked. I usually buy Dad's Lemon Tree body spray and didn't think Lush had any other fragrance similar to that. I was wrong! I ended up buying "Sun" and "Vanillary" perfumes. They smell so good. Lush usually has awesome employees that go above and beyond. Emily was one of them. Thank you! read more

I love this LUSH location. The store itself is smaller than the one in Pasadena but the staff is friendlier and not as in-your-face pushy which I really appreciate. The bath melts are great, the bubble bars are fun and the bombs are cute and great to give as gifts. The massage bars are good to use as moisturizer for really dry skin and the soaps and lotions are also pretty nifty. Also, most of the products in the store are vegan which is a pretty sweet bonus. Definitely stop by this place if you've got a good bit of money to spend and you're in need of some pampering. Watch out though, their stuff is totally addictive!!! read more

I really like Lush. I only buy the bath bombs and bubble bars. I like everything else, but I am a big bath person. What I like most about both products is, not only do they smell good, but the bubble are small and very light feeling and last about 45 minutes. I have found with store bottled bubble bath is that the bubbles are large, heavy and last maybe 10-15 minutes. Lush bubbles just don't feel as chemically. Both the bar and bomb can last a while to if you don't use the entire thing. Crack the bomb in half or divide the bar into 3-4 pieces and it works just as well and last so much longer. read more

Natalie was the bomb! She was SO non pushy, while also anticipating our needs. Seriously, cannot wait to come back to this location. Thanks, Natalie. You're the shiznit. read more

Without a doubt the smallest Lush I have ever stepped foot in. It also didn't help that the employees weren't very knowledgeable about the products. I'll be stocking up when I go to Vegas from now on, the location at Mandalay Bay is amazing and was one of the best experiences I've ever had :) read more

I didn't know that they gave free samples until I read the other reviews. Their products are pretty pricey but they make good gift sets. And it's also nice that their products are made from all natural ingredients. So if you can afford to splurge I'd suggest this store. The store is pretty small so it gets tight when there are several customers. read more

This review is about this location, not products. I haven't tried any of the products long term, so can't really say how they are. Just tried the masks and they do make your skin really soft. I've been to the SF store and they are all about helping you (not excessively) and giving you as many samples as you want and filling the samples to the TOP! The SF Lush is awesome. This store...very stingy!! They wouldn't let me have a sample of the masks, one of the girls told me they don't sample the masks...well why does the SF store happily give them out? My sister got a sample of a face wash (after they tried to have her buy it like 10 times) and we opened the sample to find two small balls of it. Really!? They are really aggressive too, so keep your game face on! People want to make sure what they pay for works..so give more in the sample bottles and they might come back! read more

Visited on a Friday evening so it wasn't too busy. The employee that helped me was so nice and offered plenty of product information. I couldn't be happier with the products I purchased and the samples I tried. Definitely recommend lush read more

Lush - Cosmetics & Beauty Supply Near Me - Glendale, California

I am a LUSH junkie!! AND PROUD OF IT!! I am happy to support an organization that promotes fair trade, has all handmade amazing products that work as advertised, carries a ton of vegan products (for the vegans out there, Hi Vegans!) and has wonderful customer service. The people that work at LUSH are as passionate about the products as I am. They let you play with all cool stuff and you're never made to feel that you're obligated to buy anything. I've been told straight up by a salesperson to not buy something, gave me a sample instead to try out, then come back if it works for you - I have really dry flaky skin. Depending on what I need, I'll go to the store (for the fresh face masks and hair mask). But me going into a LUSH store, I need a leash. LOL However since I've started using LUSH it's been like 10 years now, I don't look or feel like I'm 40. People never guess my age right, even when taking into consideration the "Asian" aging (or non-aging?) thing. I've been late 20s, early 30s. A few people thought I was early 20s. I guess that says something about my immaturity. I refuse to grow up! I've also read in the LUSH forums that looking 10 years younger is not unusual. Almost every LUSH devotee says that people think that they are about 10 years younger than their real age. I like buying bath bombs online. I like how they come individually wrapped and stays fresh longer (if you compared the wrapped one, and one at the store, you can see the color difference). I love how you can tell where the LUSH store is, in the mall, by just using your nose. read more

It was an okay experience. Walked into this lush store on a weekday, looked around for a bit, had a few questions to ask but all of the sales associates were busy. Finally, one came up to me and had a bit of an attitude and seem to be in a rush. Left the store buying about 100.00 in products. When I got home I notice that some of the products were close ( 11.1 oz mask of magnaminty was one month away) to expiration date! I won't be coming back. I will either buy online or visit the one in Santa Monica which has amazing customer service, friendly staff and fresh products. read more

This location was so wonderful! I stepped into this store the day before New Years eve, still in holiday mode the store was bustling with foot traffic. Immediately as I came in someone was instantly able to help me. I'm not a regular shopper here and I needed to get some belated christmas gifts. It's a small shop and it was BUSY so you expect their associates to be stressed out and short (just like everywhere else during the holidays) but I got the complete opposite! I was greeted with smiles and lots of helpful people! They helped me pick out very personalized gifts for my family during a crazy shopping day and for that I'm very grateful. Oh and my family ADORED the gifts they helped me pick out. They've made me a fan of their brand of service and I definitely will return for more! read more

Lovely little place! Miriam took the time today to discuss my skin care needs, and suggest me products appropriate to my skin condition without being pushy. She was invested and knowledgeable. The facial she did to show me the different products pampered my skin and I felt so refreshed. I really like the fact that by buying here, we are supporting good causes, and it has me looking forward to come back. read more

LOVE this store! I always get great service (and hand massages!) from this store, and generally spend quiet a bit with each visit. I call the girls who work here lush sirens, they are so beautiful and suck you in with massages and treatments and before you know it your out fifty bucks! even my boyfriend who isnt to keen on the clean girly stuff love lush. This is the only location i will shop at thanks to Miriam, Nathalie, and Dana ! read more

So this is my first time going to this particular Lush. As soon as I walked in, I was immediately greeted by a staff, which was good, and asked if I had any questions. She was nice, and gave me a heads up about some of the products since I was new to the body products. I was introduced to some of the body creams that may help my skin. Then she talked to another staff, which seems like the manager since she offered to give me samples instead of having me purchase it right away. I have eczema, so maybe that's why she was more lenient on the body products. I wanted to order a $5 chunk of the skin putty, or whatever it is called, since it did make my skin smoother and after awhile, it wasn't even dry yet, which my skin usually dries up awhile after I wash my hands. I don't know her name, but she had long wavy dark brown hair, so if you see her, talk to her! She's very nice. :) Anyways, the only reason why I'm not giving this a 5 star is because of the other staff members. The two ladies who helped me were very generous and nice, but the other staff members kept giving me a bad glare. There was a guy working, and some short woman working, who had orange-ish, lightbrown-ish hair, which I don't really remember how she looks like since I took quick glances at her, as I tried to avoid her threatening glare.. Maybe it was just me, but the man and the orange hair woman kept giving me dirty stares... So one star down.. read more

Hands down the sweetest staff I've meet in retail! I went in knowing only a few products that I wanted to try.bath bombs for sure. I left with 2 bags of goodies and felt very confidant my purchases were correct for me. I had shared some of my skin concerns(dry allergy skin) and hair woes (I have bleached hair)We tried a few different options and we found a couple different things that not only were perfect for my hair and problematic skin. They also smelled amazing. I love the fact they don't test on animals and a plant based company. Looking forward to trying more of their products. Defiantly will be a repeat customer! read more

Lush - Lush birthday to myself - Cosmetics & Beauty Supply Near Me - Glendale, California

If you go to lush, look for Hilda! Hilda helped me out and she was so kind and genuine. She was so patient with all the questions and she cares for your well being. She really directed me towards what was needed for the skin and had so many different recommendations :) It's been a while since I've encountered such a genuine sales associate. You should definitely check it out! read more

Lush - Cosmetics & Beauty Supply Near Me - Glendale, California

Love LUSH, always have but my experience this evening was beyond lovely. Thank you, Amy (from Texas)!! You put a huge smile on my face and helped me out with the perfect products for my skin. read more

I have liked this particular store for quite some time. But now, I LOVE it! Why? It has nothing to do with any new products. Apparently, this store location has changed management, which means new associates. The ones there before were always nice, but these new ladies are exceptional! I made a Lush trip recently and they gave superior customer service. They helped me find what I was looking for, answered any questions I had, and showed me products I might be interested in based on what I was already buying (and I bought some of those, too!) They balanced the art of selling perfectly- made me feel comfortable and weren't pushy at all. On top of all that, they offered and gave me a free mini shoulder and arm massage! After a long shift at work, it was much needed and appreciated. What service! I plan on going back soon to purchase new face masks. Of course, I don't expect to get massage treatments every time I go in. It's their personable service and great attitudes that will keep me a customer for life :) read more

Hilda is amazing! I had never been to Lush before but she made my experience one-of-a-kind. I walked in with a list of products I read about online and she showed me how to use each one and did demos on my arm for me. She also recommended products for my specific skin type which was extremely helpful. She went into detail about how everything is made and was very knowledgeable about the company. I am really excited to try out all the new products and look forward to going back to the store when I run out. She also gave me a generous sample of a body conditioner to try! read more

Lush - Cosmetics & Beauty Supply Near Me - Glendale, California

I had read the reviews before coming here and thought well I hope I don't have a bad experience ... And I didn't thank goodness! I went in there looking for some herbalism that a friend recommended I walked in and I was greeted by Miriam she was so sweet very attentive I loved how she helped me out! Idk why people are complaining about non existent customer service that wasn't the case when I arrived all associates were helping out customers over all I had a great experience and I would definitely be back again thank you Miriam for all your help that morning ! A lovely young lady! read more

Lush - This is what I ended up purchasing and got some free samples too! - Cosmetics & Beauty Supply Near Me - Glendale, California

I love Lush products, particularly their bath bombs. I prefer to come to this location because the staff here is always very friendly and attentive. I'm always greeted by someone who tells me about new products while not pushing the sell. read more

It may seem silly to put so much stock in a simple interaction. But work and school have been particularly stressful for my fiancée and I and our being involved in politics and social justice hasn't helped much either. However, upon visiting our local Lush store for a routine restock of our staples such as face masks, one employee helped set us up for a great week. Brianna took the time to listen and help me find all the items I needed. Plus she helped introduce me to a couple of new products that I hadn't tried yet. Especially since I was about to travel for work, she made sure to help me find items in a travel size that I can take on the plane and help keep me feeling refreshed while out of town. This Lush store always has a great staff, but this one experience really helped elevate what was supposed to just be a simple errand. And I left with more in my bag than intended! read more

This review is for the customer service as I have not yet purchased any Lush products. I stopped at this location yesterday and was trying out some of the testers they had. I decided to wash my hands at the sink and before I knew it one of the employees came up to me and shut off the water and I wasn't even done washing my hands. She said something along the lines of "Sorry I just like to have the water off as we scrub our hands because of the drought." Don't get me wrong I think it's important to conserve water as much as the next person but there's a time and a place for everything and this wasn't the place. It just came off as kind of rude and awkward and after that I was completely uninterested in looking at more products so I left without purchasing anything. It turned me off big time and it wasn't a comfortable shopping experience. read more

Wonderful store and great customer service! Every time I've walked in the employees are so helpful and I love it that they have kids products as well. read more

Like many reviews here......I LOVE Lush. I discovered Lush on a trip to Seattle and trip Buffy that night. I went back the next day and stocked up on several other items. Since returning home to SoCal, I have been to their store in Anaheim, City Walk, Glendale, Pasadena, Vegas and Santa Monica. I am hooked since this is the only thing that I have been able to find to clear an ugly case of adult acne. (not even the products advertised on TV were able to clear up the acne like LUSH). I recently started using their shampoo bars and they are AWESOME!!! We need a location in the Inland Empire read more

This place was really cool! The workers are really friendly and they'll let you sample almost any of the product while giving you a detailed description of how it works and what it does! The products are pretty cool themselves, and they do seem to show their effects. They work well, is what I'm trying to say. Regardless of whether you believe it works or not, the store gives off the friendliest vibe and that merits it a worthwhile visit. read more

I am a HUGE fan of lush and their products. I love that they are fresh and natural; however, I will admit that they are not all great but those that are really work. The people that worked at this store were awesome. When I first walked in I was immediately greeted and asked if I needed any help. I was assisted with finding a facial cleanser that was a good fit for me. The lady even had me try out different ones on my arms so that I could get a sense of when they would feel like when I used them later. She informed me of the ingredients of each and what types of benefits they would provide my skin. She was very knowledgeable and made the experience very fun and simple. I ended up going with the Movis face bar and have been loving it as my morning cleanser and recommend it to anyone who is looking for a gentle, exfoliating and moisturizing cleanser! I, of course, grabbed a couple bath bombs before I left and another sales associate showed me a demo of one of their more popular bombs. She filled up a mini tub that was in the store and let me see how the bomb would look, feel, and smell if I were to use it. It was an awesome customer service experience at this location! The woman at the check out also offered me a free sample and so I took one of their moisturizers and was one my way! This location is a part of the Glendale Galleria so parking is free in the garage and there is plenty of it. If you are looking to switch up your skincare routine and are wanting some awesome natural products and a great shopping experience visit the Lush in Glendale! read more

Ok so this was my FIRST time in a lush store and the staff was really rude!! There was a nice girl (pink hair) explaining me all the different hair and face masks and I really liked her. I just didn't like that she really wanted to sell me 10 other products too that I really don't need and didn't ask for. Anyways... I was walking around and trying some of their massage bars and I accidentally didn't use the tester bar but the ones laying below the tester. Eventually a bigger dark haired salesperson told me that this was not a tester and she has to throw it away now. I was like I'm SO sorry I did not realize those random bars laying out were no testers!! And I felt bad for touching those but THEN she went right to her coworker ( RIGHT BEHIND ME!) "omg she just used one of those non tester bar soaps!!! Really!" Coworker:" Oh my gosh, people are so Stupid!" WHAT? REALLY? I was way too shocked to say anything but still had to pay for my products. So I just let it go but you people should know they are Fu***ng RUDE and Bitchy!!! Wow. Calling your costumers Stupid while they're RIGHT BEHIND You. I'm wondering who is the stupid one here. read more

I am obsessed with Lush. It's become a problem :) the staff and products are great. I stick to products on the right of the store: bath balls, lotions and masks. My favorite bath ball is the one with lenongrass, favorite mask is love lettuce and I love the cosmetic lad facial lotion as a night cream since it's very lightweight. I can't tell you the rest of my fav's because it will kill my 30 going on 20 look :) kidding, but all the products I've used and employees are great- almost all. Ok, I have my favorites ;) read more

Forget everything you know about customer service and skin care. Seriously. First, imagine your worst day ever. Then imagine you decide to ease your pain with retail therapy, and you deal with the hoards of consumers, who also had a bad day. Finally, you smell something wonderful coming out of a hole in the wall shop, filled with smiling employees and happy customers trying Lush products. Your worries wash away along with all of the body cleansers and face scrubs you try, and the employees make you feel like the most important customer in the room. Ask for Hilda, who has been there since the store opened, and she will point you toward whatever your heart desires. I wish I knew all the lovely people there by name, so I could give them all their proper dues. This is what customer service should look like everywhere. Oh, and the products? Lush is the only thing I use on my face and body. While some products are pricey, it is money well spent. My skin has never felt so amazing. Coming from Michigan, where the humidity and clean(er) air kept my skin nearly flawless, I was shocked at the damage I've incurred since moving to Los Angeles. However, I told them what my concerns were, and what my goals were, and I feel more confident than ever that Lush will get my skin back to where it was. Stop in for a sample and a smile! read more

I've been here a few times before, but never bought anything. They're pretty high-pressure with the sales ("Oh my gosh, you NEED this!") and that just freaks me out. I want to take my time sniffing and trying out the samples before deciding what I want to buy, and I just never get a chance. The sales staff is hovering over me the entire time, "Oh wow, that thing you're holding is SO GOOD!" so I end up getting intimidated and leave. Anyway, I decided that I really wanted to try a solid shampoo bar, because they seem so fun and unique. So I went into buy one, but ended up walking out with the shampoo bar (Trichomania), a conditioner bar (Jungle), soap (Sultana), and a skin balm (Ultrabalm). After using them, I decided that they're all terrible, and went back to the store to return it. Quick reviews of the products: (1) Trichomania - The shampoo bar's first ingredient is sodium laureth sulfate. This is a caustic ingredient, and it can be very drying. So this thing turned my hair into hay. It also strips my color. Just not great. (2) Jungle - A conditioner bar. It sounds neat, but it just doesn't work. It's impossible to smooth and detangle with a bar. According to the salesperson, you're supposed to tear off a small chunk of the conditioner and knead it in your hands and then work it into your hair. It takes forever and it doesn't work. No. (3) Sultana soap - First of all, it melts too fast. You spend like $12 on a bar of soap, and it will seriously last you about 2 weeks. And I have a special Japanese-made soap dish that is very good at draining soap between uses, so it's not like I'm exposing it to too much water. Another big flaw is that the soap has huge chunks of nuts and/or tree bark or something in it. Why? I don't know. But this stuff plugged up my tub drain, and that was a hassle to deal with. I will say that all the stuff above smells very good. But they are very strong scents. And the three products mixed together in one bathroom seriously gave me a headache. (4) Ultrabalm - This last product was stanky, it smelled like motor oil. And it was supposed to be a balm, but it was so runny. Every time I opened the tin, the stuff was just slopping around in there, constantly leaking out ... bleh. Anyway, the receipt says that they want me to love this stuff, and if I don't, I should return it within 31 days with the receipt. I went back with a *copy* of the receipt (I scan my receipts, that's how I organize my finances) on November 3. I purchased the product on Oct 4, so 30 days had passed. First of all, they told me that 34 days had passed. Whaaat? Oct 4-Nov 3 is 34 days? How many days are there in a month? So finally they acknowledge that I could return the items, but they won't accept a copy, only the original receipt. Wow, that's nuts. I've never had this problem before, and I don't understand it. There's a scan code on the receipt so they can access their records. Why do they need the original? Anyway, I was in a hurry, so I asked for store credit, but they don't do that. Okay. So I decide to exchange for other items, and browsed the store. In the meantime ... and this is tragically hilarious ... one of the clerks *weighs* the soap that I returned, and because it's been used, and therefore smaller, she *deducts* from the amount of credit that I get. WTF? Are they going to sell this soap that I returned to someone else? This soap that was once sitting in my shower? Gross. I don't understand this at all. I've never seen this done in any other shop anywhere. Anyway, I complained about this, but the clerk explained that it was store policy. Well, this so-called policy was never explained to me. And if she was going to do this, she should have told me before I picked out my replacement items, so I would know that the total amount is going to be less than I expected. Whatever. So I picked out some different types of body washes in plastic bottles. (You can never really go wrong with those, I've found.) Adding to the annoyance is that one of them was labeled $8.95, but they charged me $9.95. Ugh. I wouldn't haven't been so bothered by this normally, but I was already pretty annoyed by everything else, as you can see. They took the dollar off my total, but they acted like they were doing me a favor or something. Just not cool. Conclusion: Well, they are very into the hard sell. You go in for some lip balm or something, be prepared to walk out with a whole new head-to-toe regimen. And if you try to return anything, be prepared for them to give you a hard time and come up with every reason to not give you your money back, including nickel-and-diming you for that sliver of soap that's missing. Also, they don't do store credit. Their stuff does smell great. I really do like it. But I wish I could take my time shopping for myself, without being pressured. And they way they treated me when I tried to return stuff is just not okay. So, it's not worth it. read more