I became a work-out junkie this past year, and slowly but surely I picked up on the fact that all of the people that I worked out with were wearing Lululemon. I resisted it for a while. I'd grown up on the idea that you just wear your old t-shirts to the gym. However, I was clearly out of the loop. Anyway, I ended up deciding that I wanted to fit in with the cool kids/ the lululemon pants really did look good on people so I told my husband that I'd like a gift card from them for the holidays. He dutifully got me a $150 gift card. I waited a couple months to use it because I wanted to lose some weight beforehand. Anyway, I finally lose the damn five pounds and I can't find the gift card! I was horrified. One, I hate wasting anything. Two: I didn't want to disappoint my husband Three: I really wanted some cute lululemon pants!! Thankfully, I had the receipt. I though maybe they could look up the transaction and trace that the gift card hadn't been used so they could re-issue me a new card. So, with hope in my heart I called the store, but no one answered, and so I left a message... THANK GOD!! The next day I hadn't heard anything back so I tried calling again. This time someone answered the phone. The chick on the line sounded like your stereotypical, incapable of thinking outside of the box, dumb girl, and she pretty much was (at least with me)... She told me that she'd never heard of anyone being able to replace a lost gift card. I pressed the issue further because I had a feeling that she was wrong. To her credit, she then gave me the number to the lululemon corporate office. In my mind surely whoever answered the phones at corporate would have their shit together. However, another similarly dumb sounding twit came on the line, and told me with absolute certainty that there was no way I could get my gift card replaced and that I was basically SOL... Oh and I might add that neither of these girls had any sympathy for me or my situation. I'm sorry but losing an expensive present is kind of a big deal for some of us. They couldn't have cared less, in fact. After talking to corporate, I was felt incredibly defeated. My husband had showed me some horrifying article about lululemon and I was thinking that I was receiving some sort of karmic backlash for having chosen to shop at a place like this. But, then someone from the store called me.. they were returning my call from the message that I had left the day before. The girl on the line sounded smart, compassionate, and capable, and my hope became restored. She told me that there was a chance that she might be able to recover my gift card if I brought my receipt in. Ahah!! What I had originally suspected!! She explained that there wasn't a guarantee that she could help me, and that it would take some time on her end to work it out, but that she would absolutely try. I couldn't believe it. The disparity of my experience with her compared to the morons I spoke to on the phone previously couldn't have been more wide. Sure enough, a couple days after I dropped off my receipt, I received an email saying that they had been able to recover my gift card information and that it hadn't been redeemed. If I came into the store, I could pick up my new gift card. Of course, I gleefully did! And, today I bought my first pair of lululemon pants, a pair of shorts, and a t-shirt. I am thrilled with how nice they look. Again, though there was a striking difference between the types of employees. Some seemed sharp, kind, genuinely helpful, and welcoming, ( the girl who checked me out was an absolute delight) and the others just seemed sort of clueless... Eh, though.... this is probably the case pretty much everywhere, and might not be unique to lululemon. All I have to say is that they almost lost me as a customer... as I'm writing this I hear how incredibly deuchy I just sounded, but all I'm saying is that it would behoove lululemon to be more careful about the people it employs. Who knows how many others had experiences like mine and never return to the store because they weren't lucky enough to run into the really good employees of the store who could have helped them or made their experience a much better one. No company is perfect, but they definitely sell an amazing product, and there are obviously some awesome people working for them. Just lose the dumb pretty ones... read more