We haven't been to Luke's since before the pandemic, so this review update reflecting a recent visit was overdue. In this updated review, I'm trying to be as tactfully honest as possible. I had loved Luke's and am saddened that we now probably won't be back.
The last time we were here (11/2019) was a 5-star experience. We had lovely evening ambiance and great seating by the fireplace on the corner overlooking Old Town. We also had a fabulous meal and fantastic server (who has since left). This time, it was a weekday mid-afternoon, still light out and although it was nice to look out at the mountains from the 4th floor outdoor vantage point, my view of the empty overgrown lot across the street was quite an eyesore (of course, I realize there's nothing Luke's can do about that!) We sat outside because the music inside was so loud. It was hot, but misters helped a lot.
Our server was very pleasant and when I asked for a drink menu, she said they're still waiting for paper menus but she gave me a code to scan for the drink menu (beermenus.com)...not to be confused with the other scan code on the tabletop that instructs you to download yet another app for the regular menu (here a paper menu is also available, thank goodness). We never were able to access the drink menu, so we finally gave up and just had water!
I ordered the Finney ribeye sandwich and my husband had a chicken sandwich. My ribeye was a thick cut, way overdone and hard to eat. The sandwich had a lot of meat in it, but I think a thinly sliced version would have been so much better. The chicken sandwich was delicious according to my husband!
Although it didn't appear to be busy at all at this time of day, the wait was long to get our food. I see that many others have noted the same thing.
I can't help but mention that in reading some 1 and 2 star Yelp reviews, owner Kelly C's responses made my jaw drop! I frankly got a much more negative view of Luke's management from her angry tone than I did from the actual negative reviews! I totally understand that an owner might get defensive when faced with criticism, but yikes, there's a way to approach a response that doesn't include arguing and slamming patrons on Yelp. And then I see a statement on their website (screenshot attached) explaining that:
"Party's Above groups of 10 or more will be
On ONE check due to customers
impatience and bad yelp reviews. We tried
for 8 years. We are not understaffed...
Zelle. Cash. Venmo
Exists Because we all have that Friend/
Family that ruined it for All ManKind"
[capitalization, spelling and punctuation taken from exact quote]
What?! Customers' expressing that understaffing seems to be a problem since they experienced long waits for drinks/food, is clearly a hot button. It makes me wonder how long this policy has been in effect, as we too had a long wait for our food with only a handful of tables occupied.
There is a polite, customer-friendly way to express a one-check policy for large parties and this is clearly not it. Very sadly, this recent less-than-great experience, but more importantly, the overall attitude and approach of the owner/manager is a complete turn-off to Luke's for me.
RESPONSE to owner Kelly C:
Thanks for responding, Kelly. I want to clarify a few things, as I think you read a lot into some of my comments.
I was not "so mad" about the lack of a paper drink menu! I was simply pointing out that a paper menu was not available and the beersmenu app wasn't working for me. We were fine with water; had we really wanted something more, I would have inquired further (our server didn't offer the menu on her iPad which is perfectly fine!)
I appreciate all your food is fresh and made-to-order - that's great and I realize it takes time. I assume ingredients are prepped ahead of time to make for smooth flow in the final execution of dishes. I was pointing out that the restaurant was not busy (wkday mid-day) and our food still took about 45 min. I notice a number of other reviewers commented on the same issue. There appeared to be enough servers; perhaps the kitchen needs more help?
I wasn't implying by any means that the server Alisha at our last 5-star visit in 11/21 left for any negative reasons whatsoever! I know (because I had such an interesting convo with her about her beer-brewing that we maintained a social media connection) that she moved to NC for family reasons.
As a regular Yelper, I tend to look at reviews and that's how I came across your surprising (to me!) responses to a number of negative reviews. Yes, we were a party of two at this particular visit. I was not "concerned about split checks"; I was simply pointing out that the wording on your website about it seemed glaringly inappropriate to me from a customer-friendly point of view.
In summary, I TOTALLY want Luke's, and all Temecula's restaurants, to thrive and be successful. Please take my review as constructive and best of luck in the future. read more