LIES,INSULTS,DISRESPECT,NAME CALLING & THREATS ! ! !
This is pretty scary when now the waiter sends you a messages filled with LIES,INSULTS,DISRESPECT, and THREATS !
I believe the actions as such can only exists if Management & OWNERSHIP CONDONES and fosters this type of behavior.
I was about to let this all go. I've written a review & an update and it was apparent that for the most part it was only upsetting my girlfriend and I, also from the response of Ownership they were siding with their staff and blaming us.
I received an email (very late at night- waking me) from the waiter, 3 days after this UGLY incident.
Yesterday I spent over an hour reading the poor & negative reviews on Yelp. After reading these reviews and receiving my late night email, I felt once again the need to reply. Sadly the few times Ownership replied to the extremely poor reviews was to tell the GUESTS how wrong they were and how it was the GUESTS fault and not theirs !
This seemed all to familiar with my situation, and leads me to wonder why a restaurant like Lukes On Front is getting such poor reviews by so many. In this location of old town Temecula they should have been able to open the doors and been consider a top 10 restaurant. Instead they have 3 1/2 stars on Yelp and over 50+ restaurants are recommended over theirs on Tripadvisor. Why ?
A response to the waiters email.
1. Sorry about your name, Khyl !
2. I was the DD that night for my gf & I. "Drunken ass",(I don't think so).
However for the ones that were intoxicated, it seemed like there was
no problem continuing to serve them MORE ALCOHOL !
3. They "apologize to you hundreds of times" (spoke to several of the
guests and they claimed to not have even known what happened).
4. You said we "skipped out on our bill". A total LIE, i have both
receipts showing payment ! - (THIS MAKES YOU A LIAR ).
5. You said "made my manager give you $10 out of her own pocket".
This is just TOTALLY MADE UP- I DON'T EVEN KNOW WHAT YOU
ARE TALKING ABOUT- WORSE THAN A LIE - YOUR WORDS
"LEAVE THE DAMN PLACE"- WAY TO SPEAK ABOUT YOUR
OWN RESTAURANT !
6. It seems to me your still very upset that we asked for water.
I am sorry that as you told us "you been to the table 17 and then you
corrected yourself 20 times and we should have asked for water
then". STILL NO REASON TO ACT OUT ON THE GUEST THAT
REQUESTED THE WATER AND AS YOU HAVE STATED YOU HAD
US KICKED OUT"
7. I ABSOLUTELY DID NOT SAY "F off". 100% did not say this to you.
I did not use any profanity towards you, would not, did not, before or
even after your tirade. A matter of fact,I removed myself immediately
from the table and went straight to the front to speak to a Manager !
8. YOUR GOING TO THREATEN ME ! "Oh and I'll be paying a visit to your work and also calling your boss and management to let them know what their employees do while not being watched". The people I
work for knows me extremely well, 3+ years.
At this point all that can be said is that we asked for water, you had us kicked out, I complained to Management and wrote some HONEST REVIEWS ABOUT MY EXPERIENCE !
9. I've had enough of responding to your email.
If I was wrong, out of control or drunk, I would have left this alone
and moved on.
PLEASE READ KHYL'S EMAIL / FROM LUKES
"Actually let me tell you what happened. And it's Khyl get it right. First off the rest of your party was completely EMBARRASSED by you. They only apologized to me hundreds of times and even paid me extra for your drunken ass. And you skipped out on your bill and made my manager give you $10 out of her own pocket so you would leave the damn place. Shame on you for acting like a 5 year old and crying and complaining until you got your way. Maybe tell the story correctly and stop making yourself the victim. And when you "asked" for water I already asked the table multiple times who wants water and who doesn't ask anyone you were with. Then you have the audacity to tell me to F off.. hahaha yeah I got you kicked out because we don't deal with rude comments and customers. You ruined her sons night by getting smashed and not being able to act like adults. So before you try to slander and put a bad rep on our name and restaurant take a long look in the mirror. Oh and I'll be paying a visit to your work and also calling your boss and management to let them know what their employees do while not being watched. You act like what I did was wrong and rude no sir you are wrong and are never welcomed back to Luke's ever again. If you do come back i will kick you out with a big smile on my face. So now go on and never come back or contact Luke's ever again. Kelly and Cassie are some of the most upstanding and hardest workers I know. Shame on your for embarrassing your friends and her son on his night. You want to blame others for your mistakes so you seem like the victim. Grow up and stop being a child. read more