First time I went, I needed a suit cleaned by next day for a funeral. When I dropped it off, they agreed to it and told it would be good to go first thing. Probably not a shocker by the one star, but the suit wasn't ready and no where to be found. So I got the pleasure of scrambling to throw together a mournful outfit, hungover on a morning Saturday. I ended up being late to the funeral, so that was awkward. They eventually called later that afternoon, but still, the damage was done. In that they are so close my place and I believe in second chances, I dropped off a slew of shirts (happily with no immediate rush). Basic quality of the cleaning is pretty brutal. Most of them came back excessively starchy and itchy. I had some pretty damn comfortable shirts come back completely stiff and irritating. But hey they are still super close right? read more

I have been looking for a new dry cleaners / tailor since I moved almost a year ago. I am always apprehensive to leave alterations etc. to new places, but I decided to take a chance. First I took in my weekly dry cleaning and was happy with the friendly service and clean organized atmosphere. After I picked up my cleaning, a couple of days later (they are super fast) I was equally happy with the results. I then decided to take a chance and have a new suit I had purchased fitted for me there. I went and tried on the pants in the dressing room and was asked what my preference for a variety of things were. After pinning me all over, I left the suit with her. I picked it up a few days later after work and tried it on at home. It was perfect. I am a loyal customer from here on out! read more

I've been going to Lucky Cleaners for the past 1.5 years now for my most cherished garments. I've tried a handful of different dry cleaners in the area, all at different price points but they do a really nice job. This review is solely based on their dry cleaning only because I haven't tried their alteration service just yet. read more

I have been going to Lucky cleaner for four years and I am finally DONE. I have had problem after problem and because they are two feet from my house, I have wanted to always give them the benefit of the doubt. Yes, they are always friendly and mostly on time, but the amount of errors are astounding. AND after four years of bringing my cleaning there, it's a little annoying that they still have to ask my last name when I bring in my clothes. I have had clothes returned stained (stains I was able to remove on my own at home with a damp wash cloth and some oxyclean,) coats returned without buttons (that came in with buttons and needed to be taken back, yet again,) at least two shrunken sweaters (how does a dry cleaner shrink a cashmere sweater??) a misplaced item that I brought in for one-day service that I wanted to bring with me out of town leaving the next day and finally....today I am wearing the best and most expensive suit I own and the neckline (ladies dress suit) looks ratty because it wasn't properly pressed. On a side note, while this is more of an inconvenience and not that big of a deal, I always ask for my sweaters folded and it took them a YEAR to actually get it right every time and return them to me folded instead of on hangers. I had to threaten not to come back if my sweaters were on hangers the next time I came to pick them up. I've had it. I don't have money for expensive clothes but like to take good care of my things so that they will last me a long time. Clearly I'm not going to be able to accomplish this doing business with Lucky Cleaners. I'm disappointed because they are so close and convenient but I will not go back. I wish I'd had the same flawless experience as some of the other patrons. read more

I have visited many a cleaner in my old neighborhood (Logan Square) and now a couple around Uptown. Lucky Cleaners is now my cleaner of choice for most things I have. They have cleaned my tux and suits multiple times without problem. The main reason I keep going back, though, is they know how to properly starch my shirts. Too many places are inconsistent, with some shirts not feeling starched at all and others looking like they could walk out the door on their own. Lucky Cleaners does a good job with a consistent light starch. They also have same day service which is nice when you are in a bind. read more

I moved and now this place is sort of out of the way, but i still make the trek because they've always done such a nice job and the alterations rule. read more

I have been loyal to this cleaner for three years, but I'm officially on the hunt for a new cleaner that demands higher quality from its send-out service. On more than 5 occasions things have come back ruined (e.g., buttons cracked or paint chipped off details). I've had conversations with the staff and/or the owner three times, and while they always try to compensate me for the problem at hand, they don't address the underlying problem: they are sending clothes off site to a cleaning location that does a bad job. I've suggested they should change, mentioned they are on the brink of losing my business, and nothing. So, I'm gone. I really like this neighborhood business and especially the woman who does tailoring in the store, so I'm sad about this, but they need to demand higher quality and I guess I do, too. read more

Always on time, No errors, always has been willing to clean my good cloths for unexpected events same day or next day. I don't really know what those people who gave those negative reviews were thinking. I've been to almost every dry cleaner in Uptown and Lucky Cleaners by far significantly exceeds my expectations every time. read more

I've been getting all my tailoring done here for months. This place is so consistently outstanding. They charge next to nothing, and they do quality work (even when I'm asking for completely ludicrous amendments). My clothes fit so well when I get them back, and they've added years of life to garments that would otherwise be trash. I really can't say enough nice things. read more

I often use Lucky Cleaners for tailoring. Everything I get back always fits perfectly, without any sign of alteration. I've used more expensive tailors in the past, but always have to wait weeks to get my items back. I have taken shirts, skirts and pants in and it has never taken him more than a week. It's a great place to get your clothes tailored. read more