This is a very big store with some amazing helpful people. Pete in the Paint Department is one knowledgeable and helpful guy. I was there on Sunday to buy paint for a large project - 3000 sf of walls, doors, window frames and had a lot of technical questions. He guided me to the various solutions for each, mixed up small jars of paint samples so I could try them out on site and offered advice based on his expertise. If you need paint go to Lowe's and ask for Pete! Very lucky to find him. read more

Amazing customer service!! I have never had an employee offer to help me much less tell me to leave my cart and he will load it, then he wrote down the number so all I had to do was go inside and pay. When I came back outside I had a different employee offer to load my car and I was in complete shock. Two super nice and helpful employees! Yes, I was wearing a dress while buying bricks- maybe that is the secret? Or maybe this store just hires great employees and they get paid well enough to actually focus on the customers. I was so happy as I drove away I called and asked to speak with the manager. I do a LOT of home improvement and I do not get a lot of help too often. This meant tons to me. Thanks so much I live a distance away from this store, but if in the area I would absolutely return! read more

Alora was awesome! She helped me out over the phone & guided me through the whole return pick up process. She placed me on hold a couple times but she always gave me the reason for why she was placing me on hold which is great service. Thanks for your help alora! read more

My delivery didn't come, there is nobody to answer. They are shuffling you between departments. Customer service never answers.

Do yourself a favor and buy your appliances from a reputable company. The moment Lowes' shady installer walks in your home, they make you sign papers that they are not responsible for damage they cause to your floors. In my case, they also installed a dented dishwasher. Over nearly a 2 month period, I made many phone calls to Lowes Corporate and Temecula Lowes seeking corrective action. Multiple times, I was promised a new dishwasher and Lowes even has a record of the replacement unit being ordered. However, when I inquired as to why things were not progressing as promised, I was told by a "Clint" that Lowes could not see the damage in the photographs (provided by the shady installer) and would not replace my dishwasher after all. I asked for a copy of their documentation and findings so I could follow up appropriately (legally). My request was denied. In the future, I will buy a Costco (not HD - just as bad) carried appliance. Don't think it can't happen to you. Trust me, it can. They are not ethical. read more

Lowe's Home Improvement - Dent in dishwasher that Lowes and their shady installer say they can't see. - Hardware Stores Near Me - Temecula, California

Linda, look up a smile and leave your attitude at the door! So rude to us asking for help in lumber!! The worst attitude and customer service to my family! Gerald was nice and helpful and called someone for us without the attitude of Linda. He even apologized for the wait even though it's not his department. Thank you Gerald for your kindness read more

If I could give negative stars, I would. This experience with Lowe's has been a nightmare. We ordered a fridge on Saturday to be delivered on Monday. They had to reschedule because they ran out of time to deliver on Monday. Whatever that was fine. Wednesday comes and NO FRIDGE. I talked to Bryan and he said it would be there for sure around 12-4, then I call back and they try to say that they never said that. Called multiple times and they kept saying it was still going to be delivered. Finally we spoke to Manny who said that they accidentally left our fridge on a different truck from Monday. And claim that we will get our fridge Tomorrow morning but can't make any promises. How is this ok to run a business, try dealing with this while having a toddler. Will never be buying from here again. read more

Terrible customer service! Lowes use to be great. They refuse to honor their online prices and claim it's a glitch in the system.

I like this place, always can find what I need. Not the best customer service. Good location

I recently purchased a Christmas tree from Lowe's and had the absolute pleasure of working with a team member named Jordan. He went above and beyond his normal duties to take down the display tree and help us put it in the car. This type of customer service is rarely seen these days. It was a pleasure working with this bright young man. read more

Lowe's Home Improvement - Great looking tree - Hardware Stores Near Me - Temecula, California

I have been a loyal lowe's shopper for 20 years. I have purchased all my appliances there, I need a new dishwasher, and I intend to take my business anywhere else. I returned an unopened showerheard outside the 90 day return policy, and they said they could only give me a partial store credit. how is it that lowe's where I spend a ton more money does not have as reasonable a policy as target, target would not do this to me. I called lowes corporate, and told them this would end out relationship, and they said we are store support we just support whatever decision the store makes. the store indicated that they were limited by the system and could do nothing else. these evil corporations setting up policies and procedures to steal from the consumer. it ends today with me and lowe's. read more

I went to the Temecula Lowes the last two days to get some supplies to keep me busy at home during Covid 19 stay at home. The first day I grabbed a garden center cart and asked for a wipe or disinfectant to be told by the 20 something guy, they didn't have any? Reluctantly i took the cart and began shopping. the following day I returned and went through the main entrance had to ask a manager this time for a wipe, which he went inside and came back later with one wipe? During my visit to the plumbing area the store assistant was not practicing social distancing and was right next to me looking for a product. None of the employees were wearing masks and the only regard i could see for Lowes efforts was they had nice signs for 6 ft apart at checkout stations. Just seems like not much effort is being done unlike other places I have been to during this time?? Since they get to stay open they should at least consider there customers more. Thanks read more

My husband and I moved to Temecula in late February and since then have been shopping at the Lowe's on Winchester. Everyone there has always been very courteous and helpful until today. It is 3:18 and we just left there. We needed some supplies so we hurriedly went there. Again everyone was helpful except that when we came to register 9. This is how I feel, if you don't enjoy your job, then don't work, especially when you have to work with the public. I honor my husband who served his country and the served as a firefighter for over 35 years. To have someone speak to him like she did, no. That's where I draw the line. I leave it at that and may God bless that child. read more

I would like to give a special thanks to Catherine AKA CAT in the Windows department. She greeted me with excellent service. Went out of her way to help me beyond what was required from her job. I would definitely be back to this location just for her service with our business window needs . read more

So disappointed . I would have expected better from this store. I made, for the very first time, a large purchase of a patio set as a Mother's Day gift. Everything went well @ the register. However their delivery service sucks!! I kept requesting an evening date and they kept giving me a mid day delivery. Had to call 3 times to make a new appointment. They finally delivered @ 6:15 pm and the boxes we all bent and open. That's not the worst part. I had paid @ the store for the patio to be pre assembled. This horrible delivery service shows up with the patio set still in boxes!!! u freakin kidding me!! How hard is it to get an order right. Don't think I could make another purchase with them again. read more

Lowe's Home Improvement - Hardware Stores Near Me - Temecula, California

I ordered 19 pallets of retaining wall block and pushed my delivery date out 5 days. They show up and only deliver 9 pallets and say the other 10 will be delivered the next day. The next day only 9 were delivered and the paper work says 10 to b loaded. Driver takes pictures and says I'm 1 short. I call and they say it should be delivered the next day. What fking planet do these people live on. Really I have a project I'm working on and it's okay to just fk with you and not come through as required. Customer service is horrible and this is why I will not ever shop at this store again. Guess a new generation of dp shots who has no clue about work ethic. !!!!!!!!! read more

This place is ridiculous...No one to help you and when you find someone they don't knows anything in the department there working in!! Sorry lowes...Home Depot always the best choice. read more

I went into Lowe's to buy paint today so I can give my daughters plastic play house a make over! I dont know a whole lot about paint, so I was walking around a little over whelmed. Brandon came and asked if he could help, and BOY DID HE EVER! I told him what I was planning on doing and he helped me choose all the right paints down to the finishes! I'm so grateful for him! Thank you Brandon for being so patient and helpful today! read more

So absolutely disappointed in Lowe's, first of all we order an outdoor patio set so they forget to deliver it so we throw them out of Mulligan the first time, as for the second time we try calling this load nobody answers the phone and all the management tells us is we're updating our phone system not sorry there's nothing. So then we ask about our delivery and then go on to explain to us that the delivery company they use is a third party delivery so they have no control over it? Well maybe I would not be making this review if anybody at this Lowe's had any accountability at all. Lastly today my wife and I head back up there to look for a few things that they had in stock that we need not deliver I run into a very nice lady who's looking for her refrigerator delivery That was supposed to be their last week and guess what she's getting the same BS that we received! Bottom line Lowe's we are very disappointed you need to remove your head from your rear end and help your customers. This is a completely unsatisfied customer read more

Unfortunately, Lowe's is closer to me than Home Depot. I might drive the extra mile. Lol

I was interested in purchasing carpet and visited my local store in Menifee. They were out of the carpet I wanted and informed me the Temecula store had 100 yards. I drove to the store and the guy told me they had non without looking and asked me to talk to the department specialist. After looking for the specialist, I was told he was busy and could not help me. I will be shopping for carpet elsewhere and probably won't be back into a lowe's but definitely will not be returning to the Temecula location. Bad service, rude employees means bad management. read more

Will never buy anything at this location. First, they have no responsibility to the words they spoke to their customers. Second, seems like no one knows anything about their products and sales. Third, the employees here do not work as a team. Everyone says different and made me visit the store 5 times in a week after I purchase my washer and dryer. I bought a set of Samsung washer and dryer a week ago. At the first visit, I concerned the price will drop on Black Friday event. But they told me to purchase right now and they can refund those price differences if the item's price drop in 30 days from purchase day. So, I purchased it with promotion $100 discount on each devices. After 4 days, the price dropped $100 more on each device. I went to store and they refused to price adjustment. I had to cancel the order and re-order it, and the estimated delivery went back from 12/9 to 12/14 now. This is first complaints. Second complaints: While I was on the process to purchase it, I saw postage stated there will be 20% or up to $100 more discount if I get approved for Lowe's credit card. I was not approved since I applied it few months ago while I was buying my refrigerator. I asked if I can bring my sister here next day and to see if she can get approved to get $100 more discount. The sales man told me "absolutely". I brought my sister and she got approved for the credit card. When we try to apply the discount, they said we cannot cancel the original order to place a new order on Lowe's credit card since the purchase amount is not settle yet on my bank. it is on pending status. the customer service on the location says come back tomorrow once it is settled on your bank, we will change the payment method and get you $100 more discount. I asked again if my sister need to be here in person when I come back and they said NO. I came back next day, and the different work at customer service told me to bring my sister. The person needs to be at store when we use Lowe's credit card. I was a little annoyed. I came back with my sister the next day(at 3rd time visit), they finally told me that they could not use this card to get discount because I already got promotion price. they could not stack two promotion on my purchase. WTF? this is how they ask me to apply credit card and I cannot even use it at the end? One salesman says apply it and another supervisor says no. This is how they misleading their customers. No teamwork. Another complaint here. the salesman seems knows nothing at all about their product. I asked the salesman about a letter differences on the model number for the dryer. As I mentioned earlier that I had to cancel my original order and re-order them. On my original order, the first 3 letters of the model number was DVG. I found a model number with DVE with same spec. I asked the salesman about the differences. He told me that the model's features are the same but one is old model and the another one is new. I thought that I was lucky because I re-ordered them but will get newer model. So I placed the order. After that, I found out that DVG means Gas dryer, and DVE means electric dryer. OMG. I cancelled order again and placed another order. Lastly, it is about the rebate. I asked them how to apply for the rebate. The site where I should apply for the rebate asked me a specific numbers to get a rebate. I asked the salesman, and the salesman called his boss since he cannot figure it out. But his boss does not know anything about it and asked me to call gas and water company. My final order was placed at Lowe's store at Murrieta. When I asked him about rebate program, the sales guy gave me a QR code to scan when I apply the rebate at water company's website. LOL. Seriously? Even though I live at Temecula, I will never ever visit Lowe's store at Temecula again. Buying a products should be really simple process. It is all depends on the customer service how they guide their customers. They are just Dum... read more

Really had a tremendous experience with the Millworks department. Michelle supported me and the beginning steps of narrowing down my door selection. I needed to call in to further fine-tune my order and had the most amazing experience with Katerine Maddox. She patiently took me through so many options until I ended up with the exact doors I needed and was ready to place an order. Better service than a private door company that charged 3 times the price and rushed me away. Thank you, Katherine. read more

If I could leave 0 stars I would. I bought a dryer from the scratch and dent area. Took it home, installed only to find out it was a used dryer with hair, lent in the vent and the back screen was burnt. When I called the Temecula Lowes and spoke to the manager it was basically too bad, you bought it at a discounted rate. I would have made a different decision had I known it was "used" and not a scratch and dent. So disappointed in their attitude and will never shop at Lowes again. read more

Always low on stock, electrical and plumbing is always a mess. Loaders are super slow. I've waited here today for over an hour just for them to tell me they didn't have what I paid for. Managers, do your job. read more

I've NEVER had such a bad experience ordering an item as I've had with this location. We ordered a fridge online June 2. It wouldn't be delivered until June 13. Ok, not a huge deal. Get a call the day before scheduled delivery that although their system showed they had the item they actually didn't have it. Delivery moved to June 20th. Annoying, but not the end of the world, I guess. Get a call a couple days before that the fridge that came in is damaged beyond being able to be sold and that it'd be another 2 weeks before another fridge could be delivered. So now we're over 2 weeks later and a month past when I ordered the fridge and haven't even been contacted again with an update on when to expect it. I've had to call numerous times because discounts we were supposed to receive were not entered, emails showed wrong info, and now I'm trying to cancel the delivery because I'm so fed up and have been going in circles being transferred around for TEN MINUTES without being able to speak to someone to cancel the order. Save yourself a huge headache and don't bother ordering appliances from Lowe's, especially if it's coming from this location. My dad tried to warn me not to order from them and I didn't listen and here I am wasting cumulative hours of my life dealing with them with nothing to show for it. UPDATE: After being transferred around for 15 minutes their system hung up on me. When I called back, I was advised the department that picked up initially (customer service) is the department that cancels the orders...so what this boils down to is they're in too much of a rush to bother listening to a simple request and then send people in circles. read more

This is an update on the washing machine that was delivered to my house in December that TWO installers sent by Lowes on different occasions refused to place onto a washing machine drain tray. In February, The LG machine I bought was defective and flooded the 2nd and 1st story of my brand new home that I closed on in November 2021. The flooring and walls had to be removed on the second and the walls of the garage below have to be completely re-done. CLARISSA the manager at Lowe's was not helpful with my case and told me to go through LG. Despite the fact that I purchased a defective machine that lasted me a couple of months before flooding my home and the fact that two lazy installers refused to install the washing machine drain tray, there's nothing Lowe's offered to do to make it right on their part, not even an apology. Beware when purchasing appliances from Lowe's. I will never shop at Lowe's again nor will I recommend making big purchases through them to fellow home owners. Costco is a much better option. read more

I ordered a refrigerator last week. It was supposed to be delivered today from 8-12. It did not get delivered until 3:02 pm. All of the glass shelving was shattered. The delivery guy advised me to call the store for a replacement. The first time that I called the store, I was left on hold for over 15 minutes and then hung up on. The second time I called I was told to call fulfillment because I couldn't be transferred. I was told that the department was open until 7. I called the department is closed. I called the store back and asked for the store manger. I was left on hold. The worst customer service actually lack there of on the planet. read more

I was lost looking for lightbulbs that aren't your regular kind and Reggie simply saw that I looked confused and helped me find everything I needed. I appreciate that he took the time to help me. This location is not the closest one to me but this is where I'll only go to from now on. read more

Lowe's Home Improvement - Lowe's store - Hardware Stores Near Me - Temecula, California

Went to pick up something that was ordered online. Waited over 30 minutes for them to bring it from the back. A store associate later came out and told us that they could not find the order and suggested to come back tomorrow. What a waste of time. read more

Appliances delivery is very unsatisfactory. When I bought something the guy I spoke with was given me instructions about delivery that they will call for time but I didn't get a call & delivery truck showed up & the guys said they called me & left a voicemail. I never received a call & a voicemail. I rescheduled & we're told the same but never get a call. No more big purchase from this store for me. I'll go to Home Depot next time. All my experiences with this store are poor customer service. read more

WARNING before ever making a major purchase at Lowe's Temecula (carpet, appliances, product installation or extended protection warranties etc. Google Lowe's complaints. Also there automated answering and information system is the most outdated and never can assist you. instead it will transfer you to the wrong person or just hang up. A live Customer service personnel will do the same. Once you've finalized your purchase Lowe's could care less about assisting you with ANY issues that arise either with delivery, installation, or warranty protection plans you may have purchased. Just google Lowe's it's all there!! I wish I would have been smart enough to have done so, because I would have never purchased major items from them. And I'll Never shop there again. LOOK IT UP! They are the worst and could care less once you've made that purchase read more

I initially came in for an outdoor project I was working on and happened to stumble upon Drew. He immediately knew what I needed, and he made sure that all my questions were answered and thoroughly helped me. He was very friendly and knowledgeable. As he was helping me, he would go out of his way to thank his colleagues for all of their hard work; this shows what kind of person he is, and you can tell that he is well liked and respected. During my second trip, I happened to run into him on the gardening section, to which he told me he was in charge of that area. Again, once I checked out, he went above and beyond to make sure I had the help I needed to load all my items in the car. If you need anything in the store, Drew is your guy! He is always happy to help! I've never seen him without a smile on his face, and he deeply cares about his customers! read more

NO Customer Service!! Like, at all. Last Thursday I went here to buy wood for a table top and I needed the wood cut. I waited over 35 minutes with no help, although I asked more than 5 times. In aisle 51 where I sat, two cashiers could clearly see me sitting there and I kept waving my arms for help, they did not help. It wasn't until 3 other customers showed up, and we started yelling "help in aisle 51, help needed in aisle 51," that finally we received someone to cut the wood. This is why people shop at Home Depot instead! And then to make matters worse, when I requested help bringing the 6' 2" by 5' board into my car, do you think anyone helped me although I asked? Nope. I had to load the Dang thing into my car myself- in 98ﾟ heat. Ask me if I will ever be back again. I will not. read more

The worst place to shop. They have lots of employees, but they're all too busy to help customers. I went in to buy a bbq and couldn't find anyone to help us. We asked 5 different employees. I finally found someone, bought the bbq and it came with free setup and delivery. It was delivered in the box, sent it back. Then I called the store to find out when it would be delivered and was transferred 3 times and was told it would be delivered Friday. It wasn't, so I went down to Lowe's and was told Wednesday. Had to call the gas company and reschedule the natural gas hookup. We'll see how Wednesday works out. Thinking they have the wrong manager in place. read more

Linda who works the cash register in the lumber section is absolutely amazing! Don't ever let her go! I've been buying from this store a couple times a week for months and Linda is by far the most helpful and knowledgeable employee. read more

Does anyone even work here? Tonight was the last night ill be going to lowes. Customer service, when you can find an employee, is abysmal. Tonight wasn't the first time i asked for help (had to go to the return desk). After that i saw two employees taking out a desk trash, but they were too bus chatting to be bothered with a customer. After asking for help and waiting a half hour (and this isnt the first time) i left. Home depot is much further away and i no longer care, i will drive there everytime i need something and hanks isnt open. Lowes is pathetic, just the worst read more

I paid to have measurements for shower doors. They have been given an updated phone number over a dozen times for 5 years now. With that said it took me going in and again verifying the phone number. That took 3 weeks. Then we immediately ordered 2 shower doors, delivery and installation too. I got the automated call that the 1 shower door was in. I called to find out when installation was, then there miraculously was no shower door. Then we went onto the store and it was there. We were told from customer service that installation was Saturday. No phone call. Great !!! We called to see the time and back to no shower doo and no installation was paid when they gladly took our money. The best part now they said we have to get new measurements. Lowe's sucks !!!!!!!!!! I would like to rate them at -0 but it won't let me read more

I had to go to Lowe's in Temacula off of Winchester And was so pleasantly surprised by the amazing staff at that location. The store was clean and organized but in addition to that I wanted to say that Jordan and Lacey were friendly helpful and professional. I come from the five star hotel business and that's how I felt I was treated there Lacy offered me water while I waited and Jordan took care of my large order expeditiously. This store and the staff and a couple other people I don't remember their names. Temecula actually cares about their customers and I hope these two ladies are recognized by the general manager because they offer a superior customer service experience. Thank you Lacy and Jordan and your team read more

Reasons I don't like this store - - It's impossible to find anyone on the floor to help. I rarely see anyone and when I do, I get the impression they try to avoid eye contact and usually rush past me or turn and go the other way. It always seems as though they are too busy to stop and help. - always out of stock of the stuff I'm looking for. - The customer service in the paint department sucks. - I attempted to buy appliances from them before and their delivery people are useless. read more