Do not shop Lowes! I have no problem with the store in Rockwall, or its staff. The company as a whole has gotten awful in terms of customer care. I purchased an appliance there 6 years ago. It went out in December of 2025. It was out of extended protection. No issue there. The part, and FULL REPLACEMENT was covered by Samsung. I just needed to provide proof of purchase. Lowes started a program called MYLOWES around 2011, that was supposed to keep ALL purchase history. There was a key fob, or a card that you scan at time of purchase, it saved all purchase history. This was explained to me, and used at the time of purchase. About 4 years ago, they updated their systems, and it no longer goes past 4 years, so I can no longer access my proof of purchase. My bigger issue, is that I have spent countless hours, multiple calls, have been lied to about them fixing my account login credentials, and have spoken to multiple customer service representatives, and ALL. of them have a "sorry about your luck" mentality. The store manager is out, I have asked to speak with a district manager for resolution, or someone that can help, and they FLAT OUT DENY ME SPEAKING with someone. Lowes advertised a program that would track my purchases, forever. Then they changed that. I am out thousands of dollars. That is false advertisement, and it seems that unless I file a small claims suit in court, there is nothing I can do. The fact that ther organization has made it a policy to keep customers from speaking with leaders in the organization who can help and offer ways to support the situation, and they keep everything in the customer service center is lunacy. They tell you tough luck, and close your issue out, and have absolutely ZERO concern for customer service. My refrigerator has been not functional for 2 months. read more

If you think someone is going to help you load mulch, think again. Their employees both made eye contact and let me load it myself while they hid behind the stockpile. read more

If I could give the Lowes store in Rockwall, I would give them a negative 10. I have the worse experience with the purchase a Wirlpool washing machine. I ordered the machine on-line 3/21/26 and then canceled the order. I never received the machine. It is now 4/4 and I still do not have my refund. First, Lowes sent me a Lowes gift for $917. The manger Andrea promised me she would handle the return quickly. I had to produce the canceled check and take it to them. Ruby Pearce couldn't forward my email to Andrea. I had to take the canceled check personally to them. I gave it to Andrea, I asked for my money then told me they have a process to follow and would not give me a timeframe when I will receive my money. My advice is always go to Home Depot and forget Lowes. I now believe I will have to take them to court to get my money. NEVER SHOP AT LOWES. THEY MUST BE FORCED TO POST THAT THERE ARE NO RETURNS. read more

Few days ago the Lowe's Technician came to my house to measure my patio door for retractable screen door installation. When I called back Lowe's and tried to make an appointment for install the retractable screen door. The Lowe's lady told us: "Lowe's no longer installs retractable screen doors". It doesn't make any sense, isn't it? So I went to the Lowe's Store to talk to Peter Schutz (Millwork Sales Specialist). He is such a nice gentleman and help me to find out a solution. I am extremely happy with the services provided by him. I was able to save over $200 on a retractable screen door because of him. He is a very friendly and kindness gentleman to help me with my purchase. I never met a guy in Lowe's like him. He is really an assets to Lowe's. Finally, my problem solved. Bravo! Thanks so much again for Peter. read more

Lowe's Home Improvement - Hardware Stores Near Me - Rockwall, Texas

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I have made possibly my last trip to lowes. They do not care about the customer. 1. They had every wood cart covered with their own crap. None for the customer use. 2. No checkers anymore. Everyone is made to line up in a single line to check themselves out. 3. Been into the store several times and they are out of stock of normal items. 4. Employees there could care less about helping you. I am sooooo done!!! read more

I went in looking for different ideas to cover my skylight. Barbara Joynt (from appliances) was very helpful in the choices.

To begin, I want to clarify that this is our first experience with a kitchen remodel, and, quite frankly, we hope it's the last. If I could rate this experience zero stars, I absolutely would. Where do I even start? Our first mistake was walking into the store. We had been on the hunt for new countertops for quite some time. Initially, I was hesitant to go to a big-box store for countertops, but after a year of searching, we finally found what we liked at Lowes and made the purchase in June. We asked when they would be installed, and the lady told us 7-14 days. Perfect, we thought, as we had family coming over to help with our backsplash during the week of the 4th of July. Well, when did our countertops arrive? At the end of July/ beginning of August. So, installing backsplash was an expense we weren't planning for suddenly fell into our laps. Thanks, Lowes. When I ask for them to compensate me this the response I get, "we'll see if there's anything we can do". I understand that supply issues can occur, but Lowes should have been more diligent in confirming this before giving customers a 7-14 day estimate. Once our countertops were finally installed, we noticed two lines running through the quartz. When we reached out to Lowes, the customer service experience was far from satisfactory. Blue Sky, the contractor responsible for the installation, came to take pictures and submitted a claim. Our countertops were eventually reinstalled at the very end of October. To our dismay, the corners were still in poor condition - a terrible job. They attempted to fix it at our house but eventually had to take the countertop back to the shop to get it done correctly. They returned on November 1st to take the countertops back to the shop for corrections. They redelivered the countertop on November 2nd, but the corners were still off. Kyle, an employee of Blue Sky, defended their work, claiming he had witnessed the machine doing it. However, being present does not guarantee a job done right. Throughout this ordeal, I have tried to remain calm, but it's evident that Blue Sky prioritizes quantity over quality. They should have caught the issues with the lines in the first slab and the shoddy workmanship the second time. Instead, it seems like they are simply hoping the client will accept subpar work. Moreover, after the last installation, the sink isn't even set straight. Plumbers who came to connect everything confirmed this and pointed out the horrendous caulk job, which wasn't even done properly. Blue Sky consistently did an inadequate job throughout this entire process. Now, we have to invest more of our time due to their incompetence and have them, Lowes, and us examine these counters. When the Lowes representative asked about our availability, and we provided it, she responded with an inconsiderate "we'll have to see if that works for everyone else as they are pretty busy." This lack of concern from Lowes is truly frustrating. These are the cliff notes are this fiasco and in conclusion, my advice is to stay far, far away from Blue Sky and Lowes. read more

When you buy a major appliance from Lowes (refrigerator) and pay for delivery, they send a 26 ft. box truck with 2 people and tools to make the delivery and it may take a few days for this process to complete. If you have a problem with the product their policy is a return must be made to the store within 48 hours or they can't help you. But wait, if you purchased with the Lowes card the possibilities are endless, they can do anything to resolve your issue. Buyer beware, avoid this place!! I purchased a refrigerator from this place, discovered the ice maker did not work properly. On the 3rd business day following the delivery, I reached out to the manufacturer to troubleshoot. The manufacturer said the product was within the retailer replacement window so I should reach out to Lowes to have a new unit delivered. Lowes response was I only had 48 hours to make a return at the store. I have not heard anything from a Lowes representative since 12/20/2022 after I called the store because no one would ever call me. It's 02/08/2023 and I still have refrigerator with a broken ice maker. Thanks Lowes, Paid In Full Customer read more

It's not often that I write reviews, but I just had the most pleasant experience at the Rockwall, Tx Lowes. I was encountered by several employees, and every single one of them greeted me with a smile and friendly tone as they asked how I was doing. I wasn't in a bad mood when I walked in, but I left feeling like I had just visited some utopia named, 'Pleasantville.' Kudos to Lowes in Rockwall for hiring such friendly workers, and kudos to the workers for being so friendly. read more

I recently purchased a dryer from Lowe's. I paid to have it delivered, set up and the old one hauled off. When the dryer arrived, 2 hours later than the time frame I was told "Dryers don't come with plugs, and I can't use the old plug." No, no they don't come with plugs. So off to Lowe's I frustratingly went. Wish I was told this when I purchased this dryer! I was met by Sharon in the Appliance section who went above and beyond to help me and made certain that I had the correct plug with the right connection. She was very kind and helpful. She renewed my faith in customer service. Thank you Sharon! read more

Derrick in plumbing a gem. He helped me and my husband on a sprinkler project that has been giving us grief for 3 days. Not only was he helpful and amazing he is a veteran. THANK YOU FOR YOUR SERVICE! read more

Horrible non existent customer service. Got a bad fridge. Told new one ordered. Wrnt ti store to check on delivery. Nothing on file? No manager available. You cannot call here ever and get a person. Worst customer service. Delivery crew was rude and dismissive. Spoke to themselves in another language besides English. Toll free long wait times with no callback option. read more

I have had the best customer service with Santina and Steve at the Lowe's Pro desk. If you want great service, see them at the Rockwall location. read more

UPDATE: again insane! Did an online pick up. Get there, they don't have the item. Melissa in the front is completely unhelpful. Will NEVER GO BACK! Home Depot is where I'll stay. read more

Poor service. Nobody seemed to want to help. One cashier. Nobody at customer service. Nobody helped with tape to wrap an opened cooler I was forced to purchase because they couldn't locate a CHARGED aid to get a new one off the shelf. Just a disappointing trip. Reminded me why I like Home Depot. read more

I purchased a new appliance and paid for installation and take away. They didn't tell me to disconnect the old appliance and I didn't ask. Maybe the flooring guy shouldn't be selling appliances. The delivery/installation guy just shrugged his shoulders and said "didn't they tell you?" Called the store and spoke with a manager, he told me he thought unhooking the old unit was part of the service. He told me he would check on it and call me back. He never called. The install cost me 200.00 rather than $50. read more

Shout out to Jonathan at Lowes in Rockwall! He is the sweetest person! He helped my husband and I pick out new fans. BUT to take it one step further he helped us test out light bulbs! Who knew you could even do that. He was knowledgeable, friendly, and absolutely the best customer service ever. Completely made my night. If you go to Rockwall Lowes, go find Jonathan to help you shop! He is amazing!!! read more

DO NOT BUY EGO products at Lowe's Rockwall. I'm now going on 6 weeks and my EGO mower is still no where to be found. Lowe's blames Altaquip. Altaquip is MIA and Lowe's corporate is unable to assist in anyway outside of incorrect updates. The mower is less than a year old and under manufacturer warranty. I've now had to spend an additional $230 getting 3 weeks of mowing service. read more

Really like their selection of plants especially in the spring and early summer. They also stock cedar mulch which I was relived that they still carry since Walmart no longer stocks it. I won't go into the bad experience I had at their understaffed customer service counter... Thanks for the lesson in patience, Lowe's. read more

My wife and I ordered an outdoor building and we never received it. We called customer service and they referred us to the store saying it would have shipped from the store in Rockwall. We went to the store and the manager was called three times and never responded. Afterwards, we called customer service again and they called the store and the store replied with they shipped the building and did not have it on their inventory. We then disputed the charge with Synchrony Bank the issuer of the Lowes credit card and they attempted to contact the store to investigate the dispute and was not successful in contacting the store. Long story shortened, the store in Rockwall, Tx has proven to be very unreliable and we still have a charge on a credit card for an item we never received. read more

So we ordered and paid for a gazebo from Lowes. Today they called to advise "Sorry, but they cannot find the product so we cancelled your order". The gazebo was on sale, and Wylie store has two. They refused to honor sale price. This makes no sense to me at all. read more

Order was placed on May 28th with guaranteed delivery on June 11th. Received an email on June 10th saying half the order was not in stock and was delayed a week. Talked to Customer Care and pushed back the delivery date to June 17th. Half the order was canceled without my permission on June 13th. Called the store, Melissa the manager said she was working on resolution and never heard another word. Today is June 17th and half the order was delivered at 3pm (delivery window was 8am to 12pm) and they said they didn't have time to do the installation. Total lack of respect for the customer, the purchasing process and my time. Will NEVER shop at a Lowe's again!!! read more

Paint department needs more staff It seems that all employees in this department avoid helping customers. I have been waiting 20 minutes and still no one has helped me. Perhaps the store needs to cross train its employees because I see many employees just walking around avoiding this area. read more

I went into the store to get some paint samples. The employee looked at me as if I was asking for something absurd and said they don't sell those. Though if you look online they do. I guess I'll just drive down the street to Home Depot if they can't make the most minimum effort at Lowes. read more

Went to this store in Rockwall and had nothing but exceptional help from everyone I came in contact with , I was greeted and asked by several employees if I needed help . Then when it was time to get what I needed I grabbed an employee her name was Victoria , some of the items that I wanted were not at the Rockwall location she did look for me to see if what I needed was close by . But by the end she sold me on something's they did have in stock . I purchased a lawn gas mower , weed wacker and blower those battery operated. They all work great thanks Victoria for all your hard work and help . And Lowe's for supporting veterans and seniors . And many other we don't see! read more

I am so disappointed in Lowes. We are always doing home improvement projects. The last two time we have been there in the last very few weeks, the employees have masks hanging around their necks. The check outs says they will disinfect the counter between customers I have never seen them do that. On top of that, like 80% of the customers are without masks. Come on Lowes, do like Costco and require masks in your stores. Not so hard. read more

I bought a major appliance at Lowe's Rockwall in May. AFTER I sign all the paperwork, they tell me it will be 12 days before it reaches their warehouse and another 12 to get it installed. Very sneaky; had I known, I would have gone elsewhere. Installation guy finally shows up completely unprepared to do the job so I get rescheduled. In the meantime, Lowe's had the nerve to expect the first payment when I didn't even have the appliance yet, so to keep my credit good, I made a payment. Second installation guy claimed he couldn't install because he couldn't find my address! Didn't even bother to call me so I could direct him; just returned to Lowe's and dropped it off there. Next day, I cancel the order and was told by manager that I would be refunded BY CHECK for the first payment I made. I was supposed to get my refund by July 5th at the latest and I still don't have it. Went back up to store today and they say it is credited to my Lowe's card! I was lied to and do not want to spend another cent at this awful store. They refuse to give me cash or check saying it's not their policy. Why should I pay for something that I never received? Huh? Well, it's not my policy to do business with chiselers. I want my money back Lowe's and not on your credit card. My advice to others...Go to Home Depot instead; I bought my appliance there and it was professionally installed 4 days later. read more

I hate home improvement stores. Well, i say "hate" but it's love/hate. I hate having to go there, I don't like looking at tools and grease and stuff, but I love the potential for all that fun stuff! Lots of cool flowers, projects, lighting, you name it. This is our neighborhood Lowes. They're nice enough here. There's a guy in the appliance department that knows everything there is to know about refrigerators. Find him if you need a new one. Everyone I've ever asked help of have been super nice and helpful. I do wish they had experts working in the flower area. I need help knowing what's going to live and what's going to die in my flowerbeds, and everyone I have ever found will be glad to help you find something but can't help you much more than what's on the little flower insert thingy. I've spent over $2000 here for new house stuff in the past few months, so if what they say is true, your money goes where your heart is. So this joint must have my heart (my house does!). read more

We have a roofing business and every order we place is at least 4K. We need to find decent pricing for our materials so we usually call first before going in person to place an order at any supplier. Last week, I called the Garlan pd store, was transferred 5 times and when I finally reached who seemed to be the right person to give me pricing on some shingles, he said he would call me back. A week later, still waiting for the call. Now, my husband decided to give Lowe's another chance and called the Rockwall location. He was transferred several times and finally an employee named Pete, at the Pro Services Desk, stated he would call him back with pricing. 24 hours later, we are still waiting for the call. Awful service! So disappointed with Lowe's. read more

I'm a long-time customer. I made 4 separate trips to Lowe's in 4 days to try to buy a zero-turn lawn mower which was on clearance. At various times I was misled, insulted, or ignored. This was NOT the customer service I have been used to in the past. I spoke with management, but got little satisfaction. read more

I shop here and Home Depot . On this occasion I needed several keys made and used their kiosk machine . It was easy to use and made the keys perfectly . They all worked and I got different colors for the different purposes . I would recommend this to anyone seeking keys . The employees have always been very helpful when I was looking for something . I'm a professional and find this extremely useful . read more

Ordered a pocket door from a nice emplyee took at least 3wks to get it. When we went to pick it up no one in doors working yet ,so waited at least an hour for them to find and bring our door. looked around no one from plumbing today. Also. When our door arrived it was damaged! Terrible ! And now. 1 and 1\2 hours here waiting for a manager! Still waiting! Now waiting another 3wks for another door! UPDATE ...was taken care of by management. Feel good about their effort to rectify the situation! read more

Had to deal with them on an install as well as a pickup over the course a month. I could not get anyone to answer the phone on multiple occasions. When picking up the appliance, we sat in the front of the store while the employee retrieved the item. After 20 minutes we walked back over with a coke in his hand then motioned for one second and walked away. Will never...ever buy anything over ten dollars here again. read more

James was the manager in Christmas products and we left things at customer service and we told them we would be back in an hour and two customer service staff both said ok we will hold it. So we return In an hour and find out "James" had all our merchandise restocked. So we went back and picked everything out again and we asked if we could talk to James. then James wouldn't come talk to us and even after we waited in customer service and they called him a second time he wouldn't come. So at 9:35pm I told them forget it -if you're manager is going to hide and not stand up for what he did then we don't need to spend our money here. That is not good customer service and you lost a $300 sale. read more

Do not order anything from Lowes & have delivered to the store. It is a joke. We ordered 3 things: a vent-a-hood, wood flooring, & a stove cooktop all around the same time. On all 3 items we had issues when got to store to pick them up. For example, staff couldn't find our wood flooring (8 boxes). They said "we know its here but cant find it". We had to leave & come back the next day & go through them trying to find it again after we were told it was found and set aside. The managers were informed but nothing was really done about it. This store obviously has lack of team communication & poor system for their online orders. We will never ever order from Lowes again. 3 strikes, you're out :( read more

I won a Craftsman power tool set at my company's Christmas party. This item is clearly a Lowe's item b/c there's big sticker on the UNOPENED box the tool set it is in that says the Lowe's item numbers and such. Yes it's Feb and I'm trying to return about 2mos later. But I waited so long b/c I wanted to return it when I needed to do some other shopping there b/c I knew (or at least I thought i knew) I'd get a store credit. Well I was very wrong. B/c I don't have a receipt they won't take it at all. There's plenty of scenario's where a person just isn't going to have a receipt. That's a terrible policy especially since it's an item they stock. They could have the item back on the shelf immediately and it would look exactly like every other set in the store. There were four other boxed sets already in the store. Horrible policy. Take your business to HomeDepot if this their return policy! Now i guess i have to go through the huge hassle of trying to sell it myself! read more

I came into Lowe's Christmas Eve to try and get some supplies to fix my great grand mother's lamp as a Christmas gift for my mother and not only did I get my supplies but they helped me rewire and completely renovate the lamp as well!!! Aaron and James were the two guys that helped me and not only were they kind and fun and patient me but, they made it seem like it was truly their pleasure to help me!! Thank you aaron and James!! They are great people to know!!!!:))) read more

As a Vietnam era Veteran, I can't thank Lowe's enough for helping us out. They have dedicated parking and always offer a discount. Every time I go to this location, at least once per week, I get exceptional service. Most people will leave feedback when they're mad but rarely when they aren't. Thanks again for everything and stay safe. read more

Can't get anyone in the delivery department to answer the phone. Been accidentally hung up on by customer service 7 times so far. I still don't really know when my product will be delivered. Employees are rude and managers are clueless. I also loaded about 20 of the 40lb bags of soil onto my cart in 90° heat, and at least three employees passed by. Nobody offered to help. I actually saw one guy reverse direction when he saw me. Will never return to this lowes. read more

A+. Purchased gardening supplies both in store and online throughout the week. Staff was great in offering assistance, promptly picking orders, communicating and loading product. I would note that I have frequently observed customers being impatient, dismissive and unusually rude to hard working employees. Thanks guys. read more