I rarely write reviews, but this time I felt that I should share my experience. I called regarding a dryer that was still under warranty. The individual who took the call was courteous and scheduled the appointment for the first available day. This same person asked for my date of purchase and some additional identifying information, as I thought that this meant that she would verify the warranty. Before ending my call to schedule the appointment, I specifically asked the woman if I would be billed for anything and her reply was that they would bill the warranty. My appointment day came along and the technician was a little past the allotted time frame I was supposed to expect him, but I was not worried about that. I was at work, but I had a couple of people at the house to make sure he could get in, etc. The technician called me and requested the warranty information, which I thought was weird because I already provided this on the phone before he even showed up. Where I started to get upset with him was when he stated that I needed to provide him with the proof of purchase, such as a receipt. I felt as though he was a bit condescending when he spoke to me and he mentioned that he could not simply take my word over the phone. I explained to him that I was not made aware of this from the get go, so that I could already had this available for him the day he was to arrive. I ended up getting very heated and irritable with him, mostly due to the way he spoke to me and due to me not being informed of this upfront. He then stated that he would give me 5 days to get him the receipt before he would bill me. The person that was at my house heard the man say when he was leaving that if I did not pay that he would take this to court (in his own words but this is basically what he meant). I am assuming that due to my name and the color of the person that was at my house, and the type of house I lived in, that he thought I was someone who doesn't pay my bills. This comment was not necessary and incredibly rude. This comment did not strike me as odd because I really didn't like the way he talked to me. I would NOT recommend this company to anyone else, as customer service is PRIORITY to me. If he didn't fix the issue I would have called the manufacturer and asked for another company that could assist me because I do not want to deal with someone like this ever again! The person at my house also said that the technician/owner (I believe) mentioned that it is the customer's responsibility to provide this information and he doesn't know why everyone expects their company to look this up. If this is the expectation, they should inform the individual scheduling these types of appointments that we will need to provide a copy of the sales receipt for the product under warranty. All of this is very unprofessional and I intend on sharing this information with the manufacturer. read more