We've been treated very well at this location, better than the home depot down the street which was not as organized as this lowes.

Had another store mess up 2 products purchased and brought them here to return them. Was greeted with a smile and a no problem on the return for the other store's mistake. And on top of that, they fixed the problem and gave me a product with the correct fitment! Way to go guys!!! read more

I used to love this store until today wjen i talked to a unfriendly delivery mgt Julie. I called this to confirm and they said we Will be there @ noon....well noon, 1, 2....nothing so i called back and she said well its gonna be at 4 ...this not a good business practice read more

I love this store, but this is the second time I have bought a major appliance and was inconvenienced. I bought an outdoor grill - after it was home I discovered it had no operating instructions, and no AC plug for the light panel. The store gave it the college try to get them for me, but the model had been discontinued. The internet did not even have a PDF version to download. The knew that it was discontinued when they sold it to me. Second purchase was a small shop vac - which had been returned and re-stocked. It was the only one on the shelf, so they clearly wanted to pawn it off. Again, no operating instructions, and it had been used but not cleaned. I returned it and got one that had never been opened. This is probably corportate policy - just be aware and don't take any product that has been opened. read more

bad customer service in plumbing with rough attitude keep away from this place if you need plumbing supplies asked about a pipe cutter and he told we we do not do that or have a tool!!!! read more

Yesterday my husband and I were at this store to buy a new toilet and bathroom sink, we had already researched what we wanted had the numbers for what we needed. after waiting for 20 minutes at the bathroom department we ask for someone to call for assistance. The short bald man that approached us said" hope this is a short question, I have a customer waiting up front." Knowing how long it takes to write up this kind of order with installation included I said No. What am I? I thought I was a customer until then. And then he walked off to the front cashiers! RUDE, RUDE, RUDE isn't the word for this man it is much worse! I asked up front and they told me that's the assistant manager!!! Well after spending lots of money at your store ( I bought all my appliances there when we moved here) I WILL NOT BE BACK. We went right to Home Depot in Wylie and spent 500 dollars cash for everything we needed they were extremely pleasant, warm, fast and efficient !!! Even up front they were a pleasure to work with! Sorry Lowe's your asst. manager lost you a great customer because of a very poor attitude! Home Depot is my go to store now!!! read more

I went in to look at Rubbermaid Fasttrack storage systems and there was a big sign that said "Father's Day Sale 15% off Rubbermaid Garage Organization Accessories". I am like "Oh nice, I am a father" and picked out a 12 piece kit, regularly $90. On checkout it rang up full price so I mentioned it should be 15% off. She called someone who after a couple minutes showed up holding the sign and told me the little tiny number in the corner indicated which item (not plural) it was. I told him that the sign was deceiving and please show me which item it was. We walked back, he put the sign back up, and then he could not find the single item. He agreed the sign was deceiving and told me he would let the department manager know. I left the store, but after thinking about it, came back in, found the guy and said I would like to talk to a manager. "All the managers are in a meeting. There are other people waiting to see them." I asked if he could give me the 15% off and he said "Head Cashiers are not allowed to do that." I explained that as a former business owner I could not believe that 1) Only managers can make a customer happy, and 2) The store is open and there are no managers available. Keep in mind that this is a matter of principal at this point, as 15% off a $90 item is no big deal to me, but being deceived and then brushed off is. I will take my money to the nearby Home Depot. read more

Had three double patio doors replaced. Woman typed in wrong size on two of them and blamed me for her mistake( because I didn't check her typing). I 'm stuck with doors I didn't want, because they are custom ordered. Check when they transfer your order to the computer. Better yet, don't buy anything from them. read more

Horrible nightmare store, they are extremely under staff and not hiring extra employees to help costumer, I was waiting for more than 15 minute just to find an associate to ask him or her the location for items , the items are mixed, most of price tag not matching items and the customer service is very rude, I wont go back this anymore. read more

Had my new refrigerator and large upright freezer delivered today to my house in Wylie. Really appreciated the deliverymen. Were polite, efficient and put everything together with care. Also, they called the day before delivery plus again today when they were 10 minutes away from my house. Delivery was prompt and on time. Will order appliances from here again in the future. read more

I used to love shopping in Lowes. Not anymore. I will never do business with Lowe's after being treated like I did by the Assistant Store Manager, BRIAN, today. After receiving a defective appliance, I had to return to the store. BRIAN decided he would like to show off for all the young high school girls working in customer service, and decided to roll his eyes, and mouth behind my bike. I have never been treated so rudely when it was LOWE's fault in the first place. Do yourself a favor...if you have to shop at Lowes, don't do it in Murphy. I for one will be cancelling my Lowe's account for my personal and business. BAD service, and you run into BRIAN, make sure you don't turn your back on him. No telling what he doing! read more

I ordered a fence from this store about 2 months ago. Needless to say I am still waiting for it to be completed. The person came out measured my fence said he would get back in touch with me for a estimate, I waited a week and decided to call him and see what was going on. He tried to blame me saying he had called me 2 times. Well he didn't, but that is not even the worst of it. About 1 month into the process my material arrives and when the installer came out he said we cant us this gate it is bent really bad and they ordered way to many of some type of part. So they reordered the gate and set up another install date which was today. The installer had to go pick up the gate because lowes forgot to deliver it yesterday. They take my fence down and put up all the posts and are ready to put the end caps on the posts and you will never guess. They are the wrong size and they don't carry the right size at lowes. So now I am stuck without a fence at all. Other nuisances have been I have not been able to park my car in my garage since the material has been ordered because I had them put it in my garage thinking it would be there for at the most a week. Now I have to put my dogs on a leash and try to get the to go the restroom in the backyard. I work nights and my 81 year old mother lives with me. So she is now going to have to wrestle with my 2 young very energetic dogs to try to get them to not use the restroom in the house. This has been a nightmare. I told lowes to come pick up there stuff. I called about a hour ago and they still haven't got back with me. Will this ever end. read more

Just received the WORST service possible at the paint counter. First, we came in to purchase 3 can of Valspar Ultra paint at the advertised price of $26.97 a can, with custom Valspar colors, we then put in order for paint, we received reassurance that everything was good and would go as planned. However, when we returned, not only did we find they gave us Valspar signature which is advertised at $31.98, not what we wanted AND more expensive. We went to verify the colors were the ones requested, and when we saw the paint we noticed 1 out of 3 cans were wrong. Not a bad ratio, right? But when we expressed to the clerks our dissatisfaction, then instantly got an attitude and just tried to shake the can as if I would solve the issue. They told us to go pick out another color, when we insisted we wanted that color. We ended up having them remix the paint, twice. The attitude continued, and at this point they weren't even responding to our concerns and questions. When they FINALLY got the color right, the rudest clerk of them all, walks over with attitude written all over her face, and slams the paint can on the counter without even making eye contact. Doesn't say a word, turns around and walks off. Doesn't bother to see if we are pleased with the color. My father, pretty irritated at this point, projects an annoyed, "Thank you!" She turned and said, "Oh, ya welcome." Disgusted with the service, we walk to check out, and try to express our displeasure to the check out clerk. She simply smiles and says, "oh." Does not offer to fetch the manager or offer any sort of empathy. OH, after we check out we look at our receipt and we were charged $34.98 a can. Not only MORE than the original price we had seen and had been advertised. So all in all, if you are looking for paint and ANY kind of respectable customer service, I HIGHLY suggest you do NOT go to this lowes. read more