My experience at Loews on Ellsworth & Southern was less than satisfactory!!! The associates in lighting were NOT helpful or knowledgeable. I just moved here and hadn't used my $20off coupon through the USPS yet an it had expired on December 31st. I explained that I received the coupon in late December and had not had a chance to use it. The cashier was rude and when I asked to speak to a supervisor she laughed and said ok but it won't help. I heard her say to her supervisor "yea I have a customer who wants to talk to you" then giggling and lowered her voice. I found their product to be under stocked, workers not knowledgeable, and a rudeness amongst most of staff. Will never shop there again. Home Depot is a much better choice!!! read more

huge clean store...very nice workers....esp kristen

went in to get some wasp spray, because I had an infestation of bees in the corner of my attic, and they were almost in to my house. I approach one of the sales people and they didn't want to help me and gave me some liberal spiel about hurting the environment or some kind of B.S. like that went down the road to Home Depot they pointed me to the right place and that is were I will shop from now on read more

I'm a new home owner and had not, before this, done any major home renovation projects. After comparing wood laminate flooring prices Lowe's killed it! Rick(Richard) in flooring was very helpful even when I changed my mind a few times. He stayed patient and courteous even if it meant extra re-work for him. From the quote to the install, everyone brought their "A game." there were a few minor snagged which involved a manager calling to ensure the best customer service and Briana was great! She was genuinely understanding and very helpful. The install crew was professional and courteous as well and beside the noise you couldn't even tell they were prepping the rooms- no dust in site! This aspect was very important to me and they passed with flying colors! I must say, I was worried at first making such a big purchase and change to my house but this crew put me at ease and made it a pleasant experience. Thank you Rick (Richard), Briana and the install crew! It is because of all of you I will return to Lowe's for future home improvements! read more

We have been shopping for new counter tops for several weeks when we finally discovered what we wanted at Lowes. Our initial estimates was real good but when the 3rd party came out to measure is was not what we expected so the cost was much higher. Both my wife and I were very irate because the original and actual cost were so far apart. Hats of to Julie at the Ellsworth store, Julie the the manager was very accommodating and was able to get our cost to the original estimate. Julie was so helpful and nice, if it was not for her we would not be getting new kitchen counter tops from Lowes. This particular store has excellent management. read more

horrible experience! During delivery of $1600 washer & dryer set install guy broke off cold water service valve in laundry room ran full blast into the wall. Install guy ran down shut off the water left everything where it sat and i had to clean up the water. as they were leaving, install guy said a plumber would be by to fix valve. no indication of who what when where what comes next. nearly two months later finally got reimbursed for damage, no attempt by sales staff to compensate for lost time or irritation factor. had to install washer dryer myself. Watch out! going somewhere else next time. read more

I bought a house 2 years ago. Needless to say, this Lowes was the closest to me. I am also a Veteran and chose to shop at Lowes for the 10% discount. I have spent well over $10,000 at this store. Overall, I am utterly disgusted by the customer service received! The latest was today - i had purchased a grill the day prior and I had to wait a day for it to be assembled. I was informed it would be ready first thing in the morning. I called around noon and was informed it would be ready by 4pm and someone would call me. At 3:45pm, no one called. I called the store and advised them what I was informed of earlier (I.e. Someone would call me when it was ready) I arrived at the store - my grill was at the front door with my name on it. Chase, the store employee who assembled my grill made numerous comments towards me that were unprofessional. It was if I (the consumer) was inconveniencing him) I reported this to the manager. I requested to speak with the store manager. It is very apparent the organizational culture at this store is disgusting ( and their in retail!) SMDH! read more

Absolutely terrible. Bought a fridge 8 days before it was to be delivered and was told it was in stock. The day of the delivery I call them as time expired for them to make their delivery window. I wanted to see if they were still going to make it. After 10 minutes on hold and being transferred back and forth because nobody picks up the phone the girl tells me everybody's at lunch. Awesome I think because I care so much. She tells me she will get my name and number and have someone call me back. When they do call back they say now its out of stock. They had over a week to check their inventory and now I've wasted my time being home for no reason. They tell me they have two more coming on tonight's truck and we can be there tomorrow. So I wait around all day again.....no one ever calls or shows up. So we call them that night and ask to speak to someone about a missed delivery and immediately the kid on the phone gets defensive. He starts arguing about the matter even though he has none of our information and is clueless about the entire situation. We haven't even given him our names, phone number, address, or what appliance or product. After a few minutes of ''trying'' to give him our info he finally realizes that a phone number will help. After a painful 10 minute conversation with the only intent being to get a delivery date he says he can't get that for us and someone will call us in the future about a time. We ask to speak to a manager and he refuses and says he's as top level an employee we will ever speak to. That's where we're at right now. No fridge, two days of missed work, no apologies, and no idea of when this might get taken care of. read more

do not get a security door from lowe's. they do not install correctly and then on complaint they do a bait and switch. "if you had ordered the upgraded door we would have installed it correctly because it would have been a true custom and had proper installation. read more

I have never shopped at a Lowe's before and after the experience I had there today I will never step foot in one again. I went there for 2 main things, grass seeds and cinder blocks. It started with me seeing one pallet of seeds and a employee rushing past me. I said 3 times excuse me to ask her a question and she kept walking. I had to shout hey excuse me miss! Then when I asked if that the only brand of grass seeds they sold she said probably, I don't know, ask her and pointed to another associate who was about 5 aisles away at a register and walked off. That associate sent me to the wrong isle. after about 15 minutes I finally found the seeds myself. Then we go to where the cinder blocks are. No one around. Just a girl at the "service" counter. I ask her if some one can help us. She says he's cutting wood and will be there shortly. 20 minutes later no one is around and she didn't call someone to help us. So, I go walking around and find a male employee and asked if there some one who could help us with the cinder blocks. He says very rudely "when I'm done here" like I inconvenienced him. We wait another 5 minutes. My husband goes to the "service" counter and asks if there is someone else. She tells my husband the same thing that the guy will be there shortly. Then she goes over and tells they guy there's people waiting and he yells I know. another 10 minutes passes. He finally comes over. My husband says I need 54 blocks. This guy says oh so you'll need a pallet an I can't help you because I don't drive a fork lift. Let me get someone. and walks off. He goes back to the "service counter" and I here him and that girl saying "I don't know who's here that can drive the forklift". 2 other employees walk up and no one knows who can drive the forklift or who to call to find out. Then they are just standing there for a few minutes. We just left and went to Home Depot a block over. We were in and out in1 5 minutes and the associates answered all of our questions. They didn't need a forklift there. They along with my husband loaded the blocks on 2 flat carts and helped with checkout. They even answered my questions on grass. I would not recommend this lowes. Go to Home Depot on Crismon and Hampton. you get WAAAAAY better service. read more