I had a great experience at Lowe's thanks to Lily and Cheyenne! They make an amazing team and went above and beyond to help me with a heavy order, even loading everything directly into my car. They were both extremely helpful, friendly, and made the whole process so much easier. Their teamwork and customer service were outstanding. read more

If I could leave 0 I would. We just patiently waited over 30 minutes for "Brad" to come to the garden center to retrieve mulch from the top shelf with the forklift. Now, we're not sure why they couldn't locate Brad but the issue is NO ONE ELSE came to assist either. A manager, a supervisor, another associate all looked for Brad but I guess the manager maybe can't operate the forklift!???? I don't know but it's poor customer service and we will gladly take our business elsewhere. I hope they find Brad. read more

I have preferred Lowe's for years. I just became aware they have FLOCK AUTOMATIC LICENSE PLATE READERS installed at the entrances to their parking lot. They just lost a loyal customer. I'm totally in favor of private companies and individuals having private surveillance cameras, but these are NOT private! They upload our whereabouts to a cloud, and FLOCK sells our data to the highest bidder. I guess Lowe's is ok with helping with the dissolution of our privacy. read more

Today is January 20, 26 It's 1104 Texas time the Kingwood store on 59 whoever's working customer service today. She's very ignorant and she keeps putting me just on hold. She left me on hold for over 40 minutes and I asked for tool rental and she won't put me through the tool rental she just puts me on hold. She'll pick up the phone. She'll say hello and then she don't say nothing for a long time she's playing games. They need to give her a stern talk to in service on how to treat people I don't even wanna go back to the store now I'll go to Home Depot. read more

When I needed help after a back injury, members of the Lowe's team helped me to shop check out and load it. THEY CAME TO ME OFFERING HELP which promoted me to write a kind review to these kind people. read more

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This Lowe's is so unprofessional, my grandmother went and my sister had wanted to pay but she had forgotten her card and when my sister made a suggestion the worker decided it was okay to snatch the $100 bill off my grandmothers hand. After i decided to call and complain but i have to wait about 10 minutes and when i started to tell my story she had said "what chu mean" read more

If I could give zero stars, I absolutely would. The customer service at this Lowe's location is terrible. I placed an order at a different Lowe's, but the items had to be fulfilled by this store. Not only did they send me the wrong items, but they went ahead and delivered them anyway--and refused to take them back. Instead, they told me I had to move everything out to the street for pickup, even though it was their mistake. I spoke with the store manager, Brian Mosqurea, who promised multiple times that he would call me back. He never did. I had to chase him down with three separate calls, and in the end, he clearly didn't want to deal with the problem anymore and just passed me off to the corporate office. Corporate told me they'd follow up within 24 hours. That was three days ago--and still nothing. If you care at all about reliable service or being treated with respect as a customer, do yourself a favor and avoid Lowe's altogether. read more

If I could give no stars I would. I don't feel that I can say anything different from what most Lowe's reviews are already saying. So I will leave you with a letter I wrote this morning to the customer service department for installations/delivery at Lowe's. I have not received a reply yet. See letter below: I called a plumber and paid to have my stove installed today. It's pretty sad that Lowe's hasn't really changed at all. Still the same ole "pass the buck" mentality. No one called or came by today to install my stove. Credit my account the installation fee you charged me. If you don't respond,I will email my way to the person at Lowe's that actually cares about the client. I will find that person. In the meantime, I will be going on social media raking you over the coals as much as possible. It never fails; your ignorance in not empathizing with the customer cost you dearly. I'm sure it will take you a while to respond. We are used to it. It's sad because Lowe's misses the mark when it comes to customer service almost every time. Products are great but Lowe's management has an arrogance issue and always has. When one of the installers called their manager with a question I had ; the installer (Steve) asked if he could talk with me. He had his manager on speaker. The manager said,"I don't talk to clients." I heard him say it and so did the installer. Installer (Steve) just hung his head. Like I said,"Lowe's management is out of touch with their clients." I call it hubris. Arrogance permeates the entire management staff. Go on line and read your already sh"*ty reviews. read more

I'm doing two stars because I've always had a good experience here, at least till Jul 20th 2025. I completed shopping and went to self checkout. It's busy but the woman seemed to be keeping things running quickly. Come to find out that if you have any slight issues that require her assistance she instantly has a problem with you. In my specific situation I'm trying to scan my military ID for my discount and it gives me an error, so I grab her attention. Literally before I can even explain she tells me "should've just scanned your drivers license like I told you" with this nasty tone and walks away. If she actually gave a d*mn and wanted to be actually useful. She would've learned I currently don't have a DL because I just got a new one and the paper copy doesn't have a barcode. Maybe if the woman running self checkout in the White shirt at 1:15pm yesterday in kingwood can't handle managing that section with even a fake smile, she should be positioned elsewhere. read more

I love this Lowe's!! Freddie and the team are great. I do, however, dislike everything about the Lowe's app and the customer service that you get there. I have been trying for a week to get someone on the phone because my account is messed up. The Kingwood team on Highway 59 is terrific.!! We have a LOWES PRO account.-so we always shop here but again Terrible terrible APP. And Service by phone, especially on the weekends.!! KINGWOOD HWY 59. Great service !!!! 5 STAR SERVICE! read more

This store has went way down in customer service for Pro members. I walked up to the pro desk asked for my rep and the lady behind the desk was so rude it was crazy. Wouldn't even call the person I'm used to working with read more

Had to ask if someone could help us lift the $$$ lawnmower we just purchased up into our truck because my husband had neck surgery recently. Someone was called to meet us but never came. Salesperson in lawn mower aisle chatted the whole time with another customer. Just shooting the breeze. Ridiculous! An incoming customer happily helped us, his "one good deed for the day". We prefer the Atascocita Lowes btw just close to this one today. Management or team morale must be low at 59. Shame! Home improvement store...needs improvement itself! read more

Lowe's Home Improvement - Interesting hidden reviews! Management should take these customer comments seriously and fix the problems. Lowes is better than this! - Hardware Stores Near Me - Kingwood, Texas

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My local Kingwood Texas Lowes sucks twice this week. I tried to order stuff online for pickup, now each time I went to the store making a list of what I needed and put eyes on each item. Each time I got home I did measurements and confirmed list and tried to order each time over 3 days I was told items were out of stock. Each time I went in and bought it was all there. next time I tried to use a coupon I was emailed, and it would not work I was told I needed to register as a veteran to use it. so I went to local store again and the said order it here for pickup and we will use the coupon so while she was typing it in she said one item was not available so she could not include it so my wife went back to the display and got the item and she still did not add it. Then I took the order for everything else, mind you I already had verified myself the stuff was on shelves. 34 hours later it was still pending then after I sat with a hired hand to help me load it showed delayed this cost me money this store sucks. read more

Lowe's and Home Depot are basically the same...if I can't find it at one place...I go to the other...this Lowe's is need the house...and the staff are nice...they really keep the place nice and clean...and for the most part...fully stocked...I never had any problems at this location...and neither should you read more

Lowe's Home Improvement - Little lock to secure the attic - Hardware Stores Near Me - Kingwood, Texas

Aside from that fact this company is reducing discounted to its veterans (which is just down right shameful) but this yelp is not about that. We were in lumber department when Izzy without being prompted ask if we needed any help loading our drywall. Then came out with us to help us load it into our truck!! If no has told you Izzy you are an incredible young man and employee! I sure hope LOWES knows what an incredible employee they have and take care of you ! read more

JULLIAN VERY POOR CUSTOMER SERVICE. Very rude employee at Customer Service. De-Escalating a situation is good practice and requires good training. Hopefully store is able to correct this matter with this employee. read more

Today April 20, 2024 I was discriminated by the whole staff around 7-8 am. I asked for help to get an impact drill and I was looked at like I was speaking in a different language to them. The staff is super rude and very lazy. Avoid this store at all costs. Home Depot is close by and has better service read more

My favorite place to be, seriously. Like a kid in a candy store, I have been known to wander the isles for hours when given the free time. I am a DIYer and was raised that way, so projects are endless and it's totally ok with me. This location however has been a bit disappointing in that its really difficult to find good help. Tracking someone down takes time and unfortunately when I do get a hold of an employee, they are clueless as so where anything is located or if it even exists. That's frustrating but it's not the end of the world. Update!! So it's been a couple years since I started going to this Lowe's and in the beginning it was obviously not my favorite given my first review, but I am happy to say that this has all changed. I am now greeted by employees much more than before, they are also easier to find and they are eager to help. Shout out to Jimmy from the hardware department for going above and beyond to help me with my ping pong table project. Jimmy even helped me pick out the perfect paint color and he also loaded everything up in my truck. Jimmy needs some recognition for his excellent customer service and willingness to help. Keep it up Lowe's, your employees are proving that they are happy to be at work and that is a major accomplishment. read more

Lowe's Home Improvement - Ping pong table progress, though I just realized that I have it turned the wrong way so now I must repaint my white lines..grr - Hardware Stores Near Me - Kingwood, Texas

I purchased a folding table in the morning - no issues - military discount - thankful for Lowes

The cabinet and counter top associates are guys are the worse! I will not be purchasing anything else from their design team. They have gone through 3 employees in 3 months. I should have went custom again 7k gone down the drain! Supervisor and management is just as bad. read more

Generally have the items in stock that I need. Website locations are generally accurate. Like the way store is set up and the ease of shopping. Can get everything needed for homeowners at LOWES. read more

Just to update... it's been over a year now and my position has not changed. I have yet to walk through a Lowes' front doors. I have not even gone to their website. They lost me forever. I will pay MORE to deal with someone else and at this point NOTHING they could do would win me back short of paying for the rest of the repairs on the house and rebuilding the Koi pond we lost. read more

Do not order appliances from this location. They tell you your item is in when it isn't. They will lose your info so when you call, they show it delivered when it hasn't been. You have to constantly call. Ordered dishwasher in March and finally went in and cancelled my order. Poor poor management. Save yourself the hassle and go find an appliance store that has stock. read more

Not one person in the building was trained or crossed trained to cut carpet... According to the employee I spoke with....not even a manager was capable...... Taking our 500$ purchase elsewhere sadly! read more

I arrived at 829 pm *close is at 10 pm) with my dog to get 2 gallons if paint. I go to paint desk and there's no none. Several employees are pushing mowers by but no one says anything. I stand there for several minutes then I see an employee on the phone at Customer Service just to my left. I go over and she waves me off like " Wait a minute." So I stand there for a few minutes. Then she looks at Customer by wall and asks if she has a Pickup. I go back to Paint desk and I see 4 Cashiers about 50 feet away. I yell "can get someone in Paint?" Then "Customer needs assistance in paint " repeat. A girl comes up says " they can't leave their area." Me: "Yea, but they could call someone." GET my paint but she clearly has an attitude and side eyes me, as I say "Thank you." Wow. Just wow. read more

Had a great experience with PAITON in garden center!! So polite, informative, and loved her attention to detail as I purchased several things. Shes usually at the front she was filling in outside in garden. Thank you Paiton keep the smiles coming - there aren't enough these days!! I asked her when she got into work, I got there at 2:45 pm she said she got there at 6am and was so sweet even after an early morning!! WAY TO GO PAITON!!xoxoxoxoxo read more

God awful phones, customer service is non existent. 30 minutes on the phone to get disconnected at least 5 times. No one is invested in your company obviously. I can patch myself to a section I don't need you to forward me to a phone no ones answering! I'll drive go Tomball for better service. read more

My first thought as my husband and I walked into Lowe's at around 11am on Saturday was how empty the store was. I'm used to home improvement stores being wall-to-wall carts as people in their "work clothes" of old jeans and baseball caps pack into the store looking for everything from mulch to bathroom tiles. This Lowe's had a few people milling about, but nothing like I'm used to seeing on Saturdays. I didn't mind the lack of people, it let me see how clean and organized this location was. Every aisle's items were pulled forward, evenly stacked and front facing, which if you've ever worked retail (like I have) you know is a constant battle to maintain. The floors were swept immaculately, I saw not even a speck of dust as we walked past the lumber aisle. We needed spackle, door stops and a tube for our new ice maker. We're familiar with home improvement stores and knew where the items should be... and all three things were sitting right in the proper places. I've been on some loathsome needle in a haystack hunts in home improvement stores- no such drama at this Lowe's today. We were in and out in under 20 minutes. The only reason I didn't give 5 stars is we didn't ask any employee for help, so I can't judge their knowledgeability. If I get great help from employees at this location in the future, I will certainly go in and give them that 5th star. Bottom line: cleanest, most organized (and emptiest) Lowe's I've ever been in. read more

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I just visited Lowes Kingwood. I had 2 items to pick up. There was a lady at return desk, one in garden, none on checkout, and a couple of people with aprons wandering around. I got my two items, about $100 in value, and went to self check which I hate . I checked one item. I could not find a barcode on next item, and asked how I would check this. I was told to go back and get an item with the barcode. I looked at her, put the stuff back in the cart and pushed it aside and left. As we haves new ACE hardware, I will go there. Yes, I might pay a little more, but I will be greeted by a friendly face who will assist me in finding a solution for my needs. read more

I had great experience yesterday at Lowes, James in the kingwood location, was so,so, helpful. This was in the outdoor garden area. He went above and beyond to help me find the item I wanted. I prefer Lowes to Home Depot bcz I can never find someone to help me there. Thank you James. read more

I was completely blown away when my sister and I went shopping at Lowe's in kingwood, and a employee of Lowe's named Darhyl a black female in her fifties weighing about 250 lbs made racial slurs at me because a white employee split water down an isle and I asked her to clean it before someone fell wtf read more

Lowe's Home Improvement - Hardware Stores Near Me - Kingwood, Texas

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Lowes in Kingwood has gone downhill and is very poorly managed. They have dozens of employees just standing around yet no one at the checkouts. The last four times I have gone, there have been no normal checkout lanes open, and only two self-checkout lanes available. Lowes is Kroger. Its customers buy large and heavy items that have no apparent code and cannot be scanned on the electric eye easily. The normal checkouts that are never open have a "scan gun" but the self checkouts require lifting the item onto the scanning glass. The last trip tonight was my final one. After having no one help and then having to lift multiple 50-pound bags of lawn mixture onto the scanner, the scanner broke and one of my bags opened up. Worse yet, the nearby Lowes worker did not offer to help, but instead griped that I will have to move the 8-50 pound bags into my cart and then go to a checkout that she finally was going to open. I had enough and replied that I would just go to Home Depot, and she then attacked me verbally. I called the store manager after I left and he refused to do anything other than say they had hired 50 new employees. I pointed out that they are either nonexistent, lazy, incompetent, or just mean. Either way, I shall stay away from my neighborhood Lowes. read more

Today January 2, 2024 I went into Lowe's to get a couple of items the time was 8:53 and I went to check out at the lumber department and the manager Julianna was a at the cash register and i noticed that the light to her register was still on and when I said I was ready to checkout she rudely told me her drawer was closed that I needed to go to the self checkout. I tried to explain that the self checkout was not working and she again told me in a rude and ugly voice well I don't know what to tell you you have to go back over there because I'm closed. So I said ok well never mind I'll just go ahead and leave and as I was fixing to walk out the doors in the lumber side I noticed they were not opening and I ask her if she could open the door and her response to me was no I don't have the keys and I was parked under the canopy and I said pls can you open it so I don't have to walk all the way around since my back was hurting and she again answered with a rude and ugly voice I said no. I just think that they have poor customer service. I spend nearly 100,000 dollars every week there but I will be taking my business to home Depot from now on at least the know how to talk and how to treat their customer. read more

We purchased windows for our home in January. Through many delays, our widows are still not installed and it's the end of May. Our main concern was the lack of communication. They never called to tell us of any of the delays. One of the days in April, I called, and I was told to be at my house ready for the windows to be delivered, when they never arrived, I called the next day to see if they were delivered to the wrong address, they then informed me that information was bad, and they actually didn't even have my windows. Gave me another month delay. When they were supposed to be delivered the next time, I called, they said again, they didn't have my windows and would need several more weeks because one window was still not there. They did have the others though, so I asked they install the ones they did have. They agreed. When again the windows didn't come, I called and asked why, and they said, well the other window is coming at the end of the week so we are just going to wait on that one. I shouldn't have agreed to this, but I did, and that window did not come in. I don't have an estimated date, and I don't have windows. (which they have taken payments for). I have 3 neighbors that went with local people and they all have had their windows for months. If I don't get mine this week, I'm cancelling the order. I don't mind delays but the complete lack of communication, never calling me once to tell me any delays, is just poor costumer service, and shows they don't care. read more

Save yourself grief. Never shop from this store or even kid yourself to think you can avoid their complete operational and management dysfunction by placing on online order for store pickup. As I write this I am in a 15 person deep line at customer service/pick up counter and even though I verified they picked my order for pick up today, nobody in the store I can find the merchandise. The store is an absolute train wreck and needs to shut down until they can figure out how to run a retail operation. They have great merchandise, hence the one star. But unfortunately they make it impossible to actually buy anything. read more

Lowe's is proud to advertise that you can return plants for a full refund as long as you do so within one year of purchase. I buy all my plants at Lowe's for this reason. This year, I lost every plant I bought from them. My return was refused because the customer service representative said I didn't have enough information. She said she needs the sticker off the pot, not just the receipt and the planting card that is in the potting soil. She further told me that I should take my dead plants back to the Lowe's where I bought them - in a not-so courteous tone. I was disappointed and a little frustrated since I spend a lot of money at Lowe's. Maybe I'll think twice about supporting Lowe's in the future. read more

That's the last time I order something online from that store, the customer service was terrible! Their was a line of people, one lady was helping an older couple, seemed like a reunion going on, a lot of talking going on and no sense of urgency, I waited a total of 35 minutes, and I was second in line, need to put someone there to take care of customers without the gift to gab, totally unprofessional, I will always just go in and get my stuff myself, total waste of time, that I could have made money, HORRIBLE!!! read more

I'm very disappointed in Lowe's. I went to the Spring I-45 location to purchase a new riding mower. The store had an extremely limited selection and did not have the mower I wanted. I then drove to the Humble/Kingwood location on 59. They had the mower I wanted and I purchased it. I got it home and was about to unload it when I noticed a patch of dry grass laying under it. I raised the grass discharge and could see it had been used. I called the store and explained what was going on and they found another in stock. I drove back and went to customer service and explained what was going on. She asked me if there was gas in it I said yes. I explained to her there was gas in it when I bought it. She again said she couldn't take it back with gas in it. She called the manager and he said they would take it back. I waited about an hour and finally got a new mower. What a pain. read more

Two springs in a row, I've bought my plants at this Lowe's only to find out a few days later everything has been contaminated with mold. This happens occasionally with purchases from other nurseries but never to this extent. read more

Staff was not helpful at all. We were told items were in stock then they weren't. It took five people to help and offer no solutions. We were even told sorry not my section someone else will need to help you but didn't even offer to get said person. Worst customer experience to date. read more