This place is OK. They probably have the worst customer service of all home improvement warehouse chains but it doesn't keep me from coming because I'm a guy and I like this kind of stuff. I'm also pretty familiar with the way The Home Depot runs their stores because they used to be the only large home improvement chain in the area though perhaps not this particular store. It was either them or the local hardware store. The local hardware store was good for some small things but The Home Depot was where you did your "shopping" for this kind of stuff. Sort of like a convenience store versus a grocery store. The biggest issue I have is that if I need help I either can't find it or I only find someone that doesn't know anything about my particular item search. Luckily I know enough that I don't need any real help unless something is too big or too high to reach safely. read more

They don't have the properly trained personnel at this store. They never answer the phone!

Went to buy a BBQ. Gal that came out to remove the lock and cable so I could take it, but couldn't remember the proper code and meandered back to the store again. I turned around and an employee named, "David Stewart" (an older gentleman), was walking buy, he was wearing a Home Depot shirt. I asked him if he know the code to the lock. He did, he was very pleasant and kind, even helped me load it. Good man. Old School America : ) Greg Husby read more

HAPPY SATURDAY!!!!! On this, the second day of spring, I'm so ready to receive my yard and flower beds after such a cold winter. I got up and visited my favorite local Home Depot and I immediately got so happy. I love the selection and variety that Home Depot provides so I'm always able to get EVERYTHING I need AND I am able to stay within my budget. The parking is always great, the wait time minimal and today, I met Jennifer in the garden section. Jennifer provided the most elite customer service I think I ever experienced here. Today I am totally in my happy space. Here's a picture of some of the things I picked up. HAPPY SECOND SAY OF SPEING EVERYBODY read more

The Home Depot - I picked up fertilizer, a rotary cultivator, some little flowers, manure and a couple succulents - Nurseries & Gardening Near Me - Porter, Texas

Went to buy a bagste , 2nd time, ask where located. Was told, while pointing to the back of the store 'OH, yes, but it is at the end of the aisles, just not sure where. I left. There are over 50 aisles in that store. So I will go to another HD or Ace Hardware. ​ Service- no good, selection - not avaliable. Value- none - not able to get service to purchase. The worst I have been treated in that store. read more

Lorraine, Lavon, and Heather went above and beyond! The cord to our Christmas tree (purchased a few years ago) suddenly stopped working. After getting no help through customer service over the phone, I went into the store, and these three were amazing. They took their time, found a solution, and got our tree working again. Exceptional customer service! read more

Handicapped / Disabled Warning!! The Humble Home Depot in Humble has charged and functioning handicapped carts. The Porter store carts may or may not get charged overnight, and are left to sit with dead batteries the rest of the day. The last Porter H. D. cart I tried would lock in"forward" and would not respond to releasing or reversing the control after that. The other carts I tried that visit had dead batteries. I had already been told by a Porter H. D. employee that the carts are not their responsibility. It must be store policy for such behavior to continue unchanged for 3 months and counting. Handicapped / Disabled people avoid the Porter store. Humble H. D. and near by "big box" stores take the condition of their handicapped carts far more seriously. read more

I am usually a fan for Home Depot, but they hurt my feelings on this go around. Needed to use a Mini Skid Steer for some Yard Grading. Nothing like doing some big yard project to bring out the kid in you. Nevertheless, this location is one of but a few stores where you can rent a Mini Skid Steer. There is no reservation and first come first serve, so I called a day prior to ensure they had one available. I show up bright and early at the Rental counter getting ready to seize the day and the gentleman started to paperwork process then I was informed that it would be a deposit of $1500. I thought maybe I heard incorrectly so I informed him that I am just renting for the day and should come out to $349 before taxes. He stated to me that, "Due to previous theft of property with fraudulent Driver's License and Insurance that HD had to change the policy to protect their assets and that I would get the deposit back after turn in of equipment minus the $349+ taxes for rental. " I understand, but dang. You have to scan a QR code, take a pic of your DL and show insurance. I go over the paperwork, perform the inspection of equipment, hook up the trailer, perform function checks of lighting and I am off to play in the dirt. Well, after downloading the Mini Skid Steer and scooping 2 bucket fulls of fill dirt, it started emitting white smoke and sputtering. It did this two more times before I conceded. It has only been 2 hours and it was a holiday weekend so the 1-800 number to techs stated they were off for the weekend. I take the equipment back to HD and explain the issue. The clerk had to have a Manager override so I explained the situation to him also and they refunded my full amount back. After later talking to the clerk, he informed me that the equipment was recently serviced so it should be operationally sound, but I think either an oil seal had a small crack or someone mixed unleaded with diesel gas by accident. Still a good value for the DIYer, but now I have to find another location to rent the equipment. The quest begins... read more

The Home Depot - Mini Skid Steer rental... - Nurseries & Gardening Near Me - Porter, Texas

This is every aisle in Porter Home Depot EVERY TIME we go. Just full of crap. How do you expect customers to pull product if you put obstacles EVERYWHERE. Why do I have to move mountains of baskets of returns to get to the items I want to buy. I mean, HD sells a lot of little things, but you also sell very large things and it's nearly impossible to move them through the aisles to get to the checkout. GET IT TOGETHER! read more

The Home Depot - Aisles are for storage, not shopping customers - Nurseries & Gardening Near Me - Porter, Texas

Service. The Porter store floor help told my tiny wife he would help her with bags of concrete for $5 (2/2025). They park the broken and totally discharged handicapped carts scattered around the front of the store and inside the lobby so handicapped customers must walk nearly 30- to 40+ yards to check all of them hoping for a "good" one. Common sense says to charge them overnight AND every time one is brought in from the parking lot, and cable the "bad" carts together BEHIND the store so they will be all in one place so repairman can fix them, NOT out front where all the wrong impressions are given (who else parks JUNK in front of their store?). Asking the clerk about a cart got the reply that "the handicap carts are not our responsibility " (later that same visit). Has anyone noticed store reviews can no longer be posted on the Home Depot website (or is that just me overlooking something?)? read more

I ordered a playset for my nephew on May 16th. The place it was for his birthday and we were having a party for him and the kids over the weekend. The item was originally slated to be delivered between the 30th and no later than June 5th. I called home Depot in the evening on June 5th to find out if the delivery was running late. At this point I was told that the delivery would be arriving no later than June 7th. On June 7th in the afternoon I called to find out if they had a delivery window or eta. I was told that the delivery is handled by a third party vendor and they would not be updating a delivery date for another Forty-Eight hours because the item did not arrive to them until June 5th. I got the tracking number from home Depot customer service and called AAA Cooper. The third party company had no record of the delivery or any record of deliveries going to the address. I called back customer service and the lady said that it was just picked up and they don't have it in their system so they don't have an estimated date. I asked to speak with a supervisor and waited 30 mins on hold before hanging up so I could return to work. After I got off of work I was on the phone with another customer service representative and a supervisor for over an hour and a half in order to get the issue resolved. The conclusion was that the company had picked up the item from home Depot and it was not in their system so after over twenty days from the original order date they could not provide me with an estimated delivery date because they did not even have a tracking number that works. This is not doing the right thing this is not taking care of the customer and this goes against the values home Depot has set. I would be very appalled to see that nobody in upper management addresses this issue with the third party vendor that home Depot trust to conduct their business. The issue currently is still not resolved and I am waiting for tracking so I can try and coordinate with my company last minute to take time off to receive a bulky expensive item when/if it comes in. I would not recommend ordering anything online from home Depot. If it's not in the stores don't bother, go to another vendor. I just received an update as of today: the item was lost home depot accepted no responsibility for the lost item. The manager for customer service said she does not care the item was lost. Her manager does not take calls and does not care about customer service. I had to pay out of pocket to reorder the item, because there is a 3 to 5 day wait to get my money back. Otherwise I could order it after the money came back and have an even later delivery date. I could not even get a guarantee that the same third party would not be shipping the new one. The home Depot does not care about the community or the customer. Not sure who to post this under since it is online order and an issue with home Depot as a whole. I was on the phone with them for over 12 hours over the last five days. My last call was almost 3 hours long. They think they can push around customers and protect the corporate people from these negative comments by not allowing things to be escalated. I challenge any corporate person in home depot to actually read this review. read more

The Home Depot - The length of my last phone call with customer service. - Nurseries & Gardening Near Me - Porter, Texas

Excellent service and ease of online ordering and curb side delivery. I've always been happy with appliances purchased at Home Depot.

FALSE ADVERTISEMENT: The Home Depot "Pro" Referral is a scam. They put us into contact with a "Pro" who destroyed our home and took our money. Home Depot claims that "From start to finish, ALL WORK IS BACKED BY THE HOME DEPOT." Not true. They will offer you $500 if you are dissatisfied with the referral. I am out $7,000 and have to deal with the mess left behind by their "Pro". DO NOT USE HOME DEPOT PRO REFERRAL. There is nothing professional about it. read more

The Home Depot - Nurseries & Gardening Near Me - Porter, Texas

I live in Porter, Texas but I drive to Humble, Texas first I want to talk about the service at the store is awful a lady named Elaine is horrible at the customer service and makes me feel like going to Lowe's she's rude I asked her to call for a manager she refused if I ever go into that store again and she her at customer service I'll never go back to that store! I will go to Lowe's. If she represents home depot go to another store! I drive a half hour away and the garden center is a mess it has the smell of a dead animal outside I went there for pool supplies turned an walked right out! read more

I visited this Home Depot last night to find a stud finder and the moment I got there...with that lost look in my face...I was greeted by one of the workers...I explained to him what I was looking for and he took me directly to the section where I could find the stud finders...he then took the time to explain each of the items...and me not being a handyman at all...I really paid attention to the lesson he was giving me...after he finished explaining everything...I chose a nice one...thanked him for his time...and left...I don't know if all the employees are as nice as he was...but if so...I'll be coming back to this location often read more

The Home Depot - Nurseries & Gardening Near Me - Porter, Texas

Being from Kings River Village, our home has those unique Honeywell air filters in the attic that are approximately 20" x 4" x 25" in dimension (actual dimension - 19.9" x 4.3" x 24.7"). Not exactly easy to find. But this particular home depot usually carries them, which is great. You can also order them on Amazon sometimes, but not always. Walmart is next door, which also has additional items useful to folks living in rural areas that you can't typically find in other Walmarts. read more

Picking up online order was easy and organized. I just needed my ID. I got constant updates as to status and when I needed to pick it up by.

I write to commend Jerry Hadley of the Home Depot in Porter, Texas. My son and I were working on a project and needed to find plumbing parts quickly. Even though it was near closing time, Jerry helped us get what we needed. That same evening we forgot something and stopped off at the Home Depot's major competitor (because it was late and closer to home) and did not find what we needed nor the same kind of help. We headed back to the Home Depot even closer to closing time and Jerry, once again, helped us and stayed with us until we got all that we needed. I HOPE PEOPLE REALIZE WHAT A TOUGH JOB WORKING WITH THE PUBLIC CAN BE AND IT TAKES A SPECIAL KIND OF PERSON TO BE WILLING TO ASSIST OTHERS THE WAY THAT JERRY HELPED MY SON AND I. JERRY HADLEY IS TRULY WHAT THE HOME DEPOT ADVERTISES ON TV. I hope he gets a commendation and further compensation for doing such a good job that elicited me to write a review. THANK YOU, Jerry! read more

I stopped by this store to look at their plants displayed outdoors in front of the store to see if I was interested in purchasing some for my garden, there was a long line to gain entry to the interior of the store. I was not going inside the store at that point in time and as I was looking at the outdoor display a rental security guy came up and started yelling at me saying "the line is over there" I calmly told him I was just looking at the plants and he continued telling me the same thing over and over. I lost my cool a little and forcefully told him I was looking at the plants and when I was done I would either get in line or leave. I WILL NEVER SHOP HERE AGAIN, ALL HOME DEPOT STORES HAVE LOST MY BUSINESS FOREVER! i WENT ON TO WALMART AND MADE MY PURCHASES UNIMPEDED. BETTER PRICES AND QUALITY. LOWES, HERE I COME!!!!!!! read more

I cannot Go to this store, until You "step up to the plate" and enforce the requirements masks for All and worn correctly . read more

We drove an hour to get to this store bc online stated they had 115 of the item in stock. We were shocked upon entering at how disorganized and FILTHY the store actually is. Baskets and carts with products and trash in all of the aisles.....broken products all over the floors....trash on every surface...Items out of stock or such low stock it's unusable. It really did appear as if they had a storm destroy their store or a huge free for all. But the kicker, the staff we were able to FINALLY locate (1 person in all of construction aisles - who happened to walk through) informed us that "their system" did the same thing to people yesterday and they actually have NONE of the items in stock we arrived for. And you can't call and find out prior bc they don't answer phones either. The line in the construction side was super long as well. We will stick with lowes and lumber yards as we had to just leave due to overall failure of mgmt in this location. read more

Dangerous. Not only is it poorly laid out but there are fire and electric hazards to customers that employees are probably forced to ignore by management. Not coming here again. Avoid it. read more

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They really need better training and more people. I have called for 2 days straight to find out about a special order item and have still not gotten to talk to anyone. They have my money, so I guess that is all that matters to them. Very unorganized and customer service is a bust. Drive a little further to Lowes, it will be worth it. read more

Only self check out with one person to help and she was quiet rude. Store filthy and so cluttered you couldn't get a cart through mist isles. Nothing organized some items cc ha Ed no price attached or marked on shelving. What a disaster read more

On 5/4/20 at about 930 am, I pulled into Home Depot online pickup, and a lady came to my truck and she asked me when I placed my order. I told her about an hour ago. She then rudely began yelling at me like I was some idiot, and said it takes from 4 hrs to 24 hrs to get your order ready. I told her that last time it only took an hour, but she rudely repeated herself and walked away. When I pulled up she was sitting in a chair doing nothing, so I guess I ruined her break or something. I told her thanks for being so courteous and she got on the radio and started yelling about how it takes 4 hrs to get order to someone. I went and parked and cancelled my order and got it myself. I spend thousands of dollars at Home Depot, I don't appreciate being spoken to like I'm some sort of special needs person. Lowe's is not far away and I plan on going there from now on. read more

Absolutely without a doubt the most consistently bad service I've ever received at a Home Depot. I've lived in 11 states and have shopped in Home Depot's everywhere. Virtually every person I've dealt with at the Porter Home Depot is either completely clueless, incredibly rude or (usually) both. Apparently management at this store is ineffective or they'd get a handle on their employees. Whoever the manager is needs to pay a little attention to what is going on and give some customer service training. read more

Literally the worst customer service I had a very bad experience right now I felt so discriminate it I'm Hispanic and the lady that assume is the manager Nikki was no help at all and she supposed to be the manager I've worked in customer service before and usually we always did everything we could to keep the customers happy I just do not recommend that store read more

Have to give credit to Rebecca at this location. Every time I come here, which is VERY frequently, Rebecca is spot on and never misses a beat! Thanks also goes out to Constance. She's new but you'd never know it by her customer service performance. These two are greatly appreciated. read more

Sorriest managed store I ever shop at, but since they are so much closer than Lowe's, I will have to tolerate it. 1. If you are looking for something and a person starts down the aisle you are in, so help me in most cases they will turn around and go the other way, or turn their head when they pass you. 2. So much inventory always in the aisles you have problems getting to a bin for an item. 3. Lower lumber bins are not monitored and re-stocked promptly. If you must have something set down from a high bin it takes forever to get a forklift and operator to handle it for you. I never see anyone on the floor who appears to be a supervisor. Also never see so many employees grouped together chatting or using cell phones. Could go on a long time, but IMHO it just needs drastically improved management, training and floor supervision! read more

Fast to respond to on line orders and I love their locker system and pick up service. Impressive.

Worst customer service!! I have made several big purchases from this store from windows for 2 homes to the lumber. No customer service skills what's so ever. From one bad experience to another as it is my local hardware store. Will not be shopping here again! read more

Worst customer service ive ever had at a home depot. We asked to get some sheetrock down and was told that theres a wait, ok fine... but when we asked about how long, we were told, word for word, "whenever i get to it. If i tell you five minutes and i take ten, youre gunna be pissed off." And then he just walked away. read more

I am a daily shopper at the Porter Home Depot. They know my face and I know most of their faces. Home Depot has made some MAJOR improvements over the last decade, but their habit of not carrying what is needed on the shelf for last minute shoppers like myself, who are coming there in a bind, is not helpful. I also do not like the self-checkout being forced on the main registers and pro-desk. Self-checkout is for small purchases and for people that are willing to do the work that Home Depot owes to the customer. Self-checkout is NOT for Home Depot to cut down on their employee costs so they can save a few bucks. You are doing nothing but creating a stressful environment for the employees that you are not firing and you are creating an environment that welcomes theft. Your customers are not your employees and I do not appreciate being treated like one at your own benefit. read more

Was supposed to have some parts delivered earlier today for a new dishwasher I had delivered day prior. I kept getting the runaround saying it was parts were on its way. Ive done waited half the day it's not here?! I recalled the store again and they tell me it's at the front desk my parts.. Well, I go to the store the lady tells me she doesn't know why somebody told me that that my parts are not at the front desk?!! I told the lady can she at least look and she doesn't and I understand she was a new lady for customer service not to the store but to customer service. so instead she pages another associate to go find me the parts. After waiting 20 minutes, the man shows up with the parts, and then she calls a manager finally to help her with the transaction. The first thing the manager does is goes to the bins and pulls out my parts. I told the lady I told you that three times already to check the bins. She explained she was new again and I told her i get it but ask for some help instead of wasting everyone's time. I explain to the lady when I first got there I had a plumber waiting at my house to install the dishwasher. I told the lady if you would just listen to me when I first got here this all could've been resolved instantly.My solution to Home Depot is please train your associates. Don't just throw them up at the customer service desk with no help or training prior and without knowing what they're doing because that was ridiculous. read more

My husband and I purchased a new refrigerator in January 2022 and were told that it was on back order and would not be delivered until March 12. We were okay with that because refrigerators are on back order at numerous stores due to supply chain issues. March came, and up until two days prior to delivery all was good according to Home Depot. However two days prior to delivery, we were informed the refrigerator was delayed until April 29. Since our current refrigerator was working, we said okay. My husband contacted the manufacturer direct and they said that one of the refrigerators was earmarked for us for the April 29 delivery. All was going great, we got a call from Home Depot on April 28 saying the refrigerator would be delivered the following day and later we received a call giving a specific 4 hour delivery window. The reason I am so upset with Home Depot is that when the delivery people arrived they came and looked at old refrigerator and said if there is an issue with your water valve they would have to call the plumber to fix the valve. Surprise, surprise there was an issue. They then informed us that a plumber would call us in the next 24-48 business hours and schedule a time to come out and fix it free of charge. The plumber would also bring the refrigerator and install it after he fixed the valve. So another delay....the initial delay was the manufacture, but this other is all on Home Depot. If anyone had mentioned that we needed to make sure the water as in good working order....it shut off with a simple twist, we would have checked it and had our plumber come out, check it and fix if if needed. The value issue is what angered me and why I am writing this review. My husband is currently on the phone with Home Depot waiting to speak with management because the whole issue with the valve could have been avoided if someone had just told us to make sure it was not frozen. Once again we are waiting on the phone. it is apparent to me that the customer service at Home Deport in Porter, Texas, is not existent. Be very cautious when purchasing an appliance from them and if you are buying a refrigerator, be sure to check your water valve prior to delivery. read more

I would give them minus five stars if I could. Bought and paid for a refrigerator only to discover 6 hours later that they are out. The part that I ordered for the refrigerator can't be canceled. I have to wait for it to be delivered and then return it to the store!!How can you sell something you don't have? Don't ever go there!!! read more

awesome environment, love all management and staff. favorite home depot ever! everyone should go here tbh

when i come to this home depot location i cant seem to find what i need, looks like the workers there are not stocking and sometimes this store is empty of customers. read more

My no 1 complaint is the people who park in the loading area and then go shopping. This blocks other people from getting close to load their supplies. Home Depot should Gabe someone stationed in that area to direct them to the parking lot until they are ready to load. read more

The one star represents zero stars in reality. Do NOT PURCHASE AN EXTENDED WARRANTY FROM THESE PEOPLE!!!! I have an extended warranty on a washer purchased there and it's a joke. The warranty was purchased by the previous home owners and passed onto me, which is totally legal. Home Depot outsourced the warranty work to another company called INTELFIX appliance repair. Home Depot first didn't acknowledge the warranty, after two hours on the phone with them they find the info on the washer. I book an appointment for Monday (today and had to take off work). I am waiting for repair man to show up. I first get a text saying I've been assigned a technician. I later check my email and they cancelled my appointment VIA email. Home Depot has awful customer service. Do yourself a favor and find another place to buy your appliances and really do your research when investing in "extended warranties!" Totally unacceptable REVIEW UPDATE JUST DID A QUICK ONLINE SEARCH ABOUT the company Home Depot outsources your extended warranty to INTELFIX APPLIANCE REPAIR. I wasn't surprised by anything I read. I can not stress enough, do the research and know what company will actually be servicing your unit before purchasing any extended warranty, especially from Home Depot. Home Depot accepts no responsibility for their part in selling you an extended warranty that means nothing. I hate to be so repetitive do your research, do not just assume because you are purchasing something through a big company you will be taken care of. They don't respect your time or your other commitments in life (example your job). @ Home Depot social media I'm not interested in wasting anymore time communicating with Home Depot. Two long days on the phone, multiple transfers and supervisors unwilling to help me. A whole day lost at work waiting for a repair man to not show up, quite enough for me. And still without a working washer. read more