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    The Home Depot

    2.4 (45 reviews)
    Open 6:00 am - 10:00 pm

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    Mini Skid Steer rental...
    Gary W.

    I am usually a fan for Home Depot, but they hurt my feelings on this go around. Needed to use a Mini Skid Steer for some Yard Grading. Nothing like doing some big yard project to bring out the kid in you. Nevertheless, this location is one of but a few stores where you can rent a Mini Skid Steer. There is no reservation and first come first serve, so I called a day prior to ensure they had one available. I show up bright and early at the Rental counter getting ready to seize the day and the gentleman started to paperwork process then I was informed that it would be a deposit of $1500. I thought maybe I heard incorrectly so I informed him that I am just renting for the day and should come out to $349 before taxes. He stated to me that, "Due to previous theft of property with fraudulent Driver's License and Insurance that HD had to change the policy to protect their assets and that I would get the deposit back after turn in of equipment minus the $349+ taxes for rental. " I understand, but dang. You have to scan a QR code, take a pic of your DL and show insurance. I go over the paperwork, perform the inspection of equipment, hook up the trailer, perform function checks of lighting and I am off to play in the dirt. Well, after downloading the Mini Skid Steer and scooping 2 bucket fulls of fill dirt, it started emitting white smoke and sputtering. It did this two more times before I conceded. It has only been 2 hours and it was a holiday weekend so the 1-800 number to techs stated they were off for the weekend. I take the equipment back to HD and explain the issue. The clerk had to have a Manager override so I explained the situation to him also and they refunded my full amount back. After later talking to the clerk, he informed me that the equipment was recently serviced so it should be operationally sound, but I think either an oil seal had a small crack or someone mixed unleaded with diesel gas by accident. Still a good value for the DIYer, but now I have to find another location to rent the equipment. The quest begins...

    Aisles are for storage, not shopping customers
    Amanda C.

    This is every aisle in Porter Home Depot EVERY TIME we go. Just full of crap. How do you expect customers to pull product if you put obstacles EVERYWHERE. Why do I have to move mountains of baskets of returns to get to the items I want to buy. I mean, HD sells a lot of little things, but you also sell very large things and it's nearly impossible to move them through the aisles to get to the checkout. GET IT TOGETHER!

    The length of my last phone call with customer service.

    I ordered a playset for my nephew on May 16th. The place it was for his birthday and we were having a party for him and the kids over the weekend. The item was originally slated to be delivered between the 30th and no later than June 5th. I called home Depot in the evening on June 5th to find out if the delivery was running late. At this point I was told that the delivery would be arriving no later than June 7th. On June 7th in the afternoon I called to find out if they had a delivery window or eta. I was told that the delivery is handled by a third party vendor and they would not be updating a delivery date for another Forty-Eight hours because the item did not arrive to them until June 5th. I got the tracking number from home Depot customer service and called AAA Cooper. The third party company had no record of the delivery or any record of deliveries going to the address. I called back customer service and the lady said that it was just picked up and they don't have it in their system so they don't have an estimated date. I asked to speak with a supervisor and waited 30 mins on hold before hanging up so I could return to work. After I got off of work I was on the phone with another customer service representative and a supervisor for over an hour and a half in order to get the issue resolved. The conclusion was that the company had picked up the item from home Depot and it was not in their system so after over twenty days from the original order date they could not provide me with an estimated delivery date because they did not even have a tracking number that works. This is not doing the right thing this is not taking care of the customer and this goes against the values home Depot has set. I would be very appalled to see that nobody in upper management addresses this issue with the third party vendor that home Depot trust to conduct their business. The issue currently is still not resolved and I am waiting for tracking so I can try and coordinate with my company last minute to take time off to receive a bulky expensive item when/if it comes in. I would not recommend ordering anything online from home Depot. If it's not in the stores don't bother, go to another vendor. I just received an update as of today: the item was lost home depot accepted no responsibility for the lost item. The manager for customer service said she does not care the item was lost. Her manager does not take calls and does not care about customer service. I had to pay out of pocket to reorder the item, because there is a 3 to 5 day wait to get my money back. Otherwise I could order it after the money came back and have an even later delivery date. I could not even get a guarantee that the same third party would not be shipping the new one. The home Depot does not care about the community or the customer. Not sure who to post this under since it is online order and an issue with home Depot as a whole. I was on the phone with them for over 12 hours over the last five days. My last call was almost 3 hours long. They think they can push around customers and protect the corporate people from these negative comments by not allowing things to be escalated. I challenge any corporate person in home depot to actually read this review.

    Matt C.

    FALSE ADVERTISEMENT: The Home Depot "Pro" Referral is a scam. They put us into contact with a "Pro" who destroyed our home and took our money. Home Depot claims that "From start to finish, ALL WORK IS BACKED BY THE HOME DEPOT." Not true. They will offer you $500 if you are dissatisfied with the referral. I am out $7,000 and have to deal with the mess left behind by their "Pro". DO NOT USE HOME DEPOT PRO REFERRAL. There is nothing professional about it.

    Damian F.

    I visited this Home Depot last night to find a stud finder and the moment I got there...with that lost look in my face...I was greeted by one of the workers...I explained to him what I was looking for and he took me directly to the section where I could find the stud finders...he then took the time to explain each of the items...and me not being a handyman at all...I really paid attention to the lesson he was giving me...after he finished explaining everything...I chose a nice one...thanked him for his time...and left...I don't know if all the employees are as nice as he was...but if so...I'll be coming back to this location often

    Melted electrical circuits still being used for display fans. Obviously marked by tape, yet still used.

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    4 months ago

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    11 months ago

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    2 years ago

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    2 years ago

    Excellent service and ease of online ordering and curb side delivery. I've always been happy with appliances purchased at Home Depot.

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    2 years ago

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    3 years ago

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    3 years ago

    Picking up online order was easy and organized. I just needed my ID. I got constant updates as to status and when I needed to pick it up by.

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    7 years ago

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    4 years ago

    Fast to respond to on line orders and I love their locker system and pick up service. Impressive.

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    14 years ago

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    8 years ago

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    6 years ago

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    4 years ago

    awesome environment, love all management and staff. favorite home depot ever! everyone should go here tbh

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    9 years ago

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    awesome environment, love all management and staff.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Built-In Appliance - Full Kitchenaid Kitchen.

    Built-In Appliance

    3.7(3 reviews)
    2.6 mi
    $$

    Buyer Beware…read more Built-in Appliance Owner Rob Johnson Just the Facts: Bought a Kitchen Aid Dishwasher and a Speed Queen Front Loader Washing Machine approx. $3,600. Had a friend pick up the Dishwasher that day and was told delivery of the SQ would happen in a few days. Got a message saying delivery would take place the following Monday, one week later. Delivery day: old machine was taken out, SQ put in and installer told me all was ok but, a little issue. No hot water. Maybe a solinode issue but, owner would send someone to fix. I told installer that I wanted a switch out for new working machine that I had paid for. I could wait until new one came. He said probably not an issue and to just call the owner. He then left with my machine. Here are the quotes to both my husband and I during conversations with Mr. Johnson to resolve the delivery of a broken machine by redelivering a functioning new machine. "it's not broken, it just doesn't get hot water." "90% of the people don't use hot water." "These machines come from a factory in Wisconsin. They don't test them before they ship them. They don't have time for that." "This is like a 1 in a thousand problem. It just happened to you." "Me: if you put that machine on your showroom floor with a sign on it that said "this machine doesn't get hot water" would anyone buy it? Him: IDK "I don't have any in stock" "This is a warranty issue, that's what warranties are for" "To get a new one in stock, I'd have to call the rep and buy one" It is getting increasingly difficult to support small business, this one in particular, American Veteran advertised, with this level of customer service. End result, though the owner set up service for the machine.I found out from the repair company that diagnostics were set up to happen a day after I was told to wait for service. Mid day, I called Mr. Johnson to determine when in 24 hrs service was to happen. He said, "IDK when they are coming customer service is poor these days." (You can't make this stuff up) I asked for the repair company's name and their phone number, it took some work but, I was then given the information. This is when I found out that the original appointment was made for the following day even though I was told to wait for service a day before the appointment was made for. Though the machine is now fixed and the other is functioning, We will never support Built-In Appliance in Kingwood again and would encourage all to do own due diligence regarding this business.

    Rob did a great job helping me pick out affordable kitchen appliances to update our home for sale…read more Competitive pricing, professional installation, highly recommend!

    The Home Depot - gardening - Updated May 2026

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