Went to buy a bagste , 2nd time, ask where located. Was told, while pointing to the back of the…read morestore 'OH, yes, but it is at the end of the aisles, just not sure where. I left. There are over 50 aisles in that store. So I will go to another HD or Ace Hardware. ​ Service- no good, selection - not avaliable. Value- none - not able to get service to purchase. The worst I have been treated in that store.

Went to buy a BBQ. Gal that came out to remove the lock and cable so I could take it, but couldn't…read moreremember the proper code and meandered back to the store again. I turned around and an employee named, "David Stewart" (an older gentleman), was walking buy, he was wearing a Home Depot shirt. I asked him if he know the code to the lock. He did, he was very pleasant and kind, even helped me load it. Good man. Old School America : ) Greg Husby

DO NOT BUY FROM MARTIN! I have NEVER been spoken to so unprofessionally as I just was by…read moreChristopher (whose last name is a mystery as no employee would give it) at the Jensen location whose title I understand is GM. We were attempting to request a simple refund for my father-in-law who has difficulty hearing. I assumed he misunderstood something when he came home with more lumber and no refund. I returned to the Porter location where the manager was very helpful in attempting to explain and reach out to the Jensen location for approval for the refund. She came back with the same answer so I attempted to call and explain that my father-in-law never received the material and the material was not even available during the 15 refund window they were holding him to. Christopher was immediately snarky and spoke to me like a child, he told me to stop crying just because I wasn't getting what I wanted and to get over it because they can do what they want. He said he reports to himself and has no boss when I told him he was being unprofessional and I wanted to speak to someone else. If this is what Martin stands for as far as customer service, I hope people see them for what they are and make their purchases elsewhere.

From the owner: Martin’s Hardware and Lumber doesn’t just specialize in lumber but we also sell Metal including…read moreSquare Tubing , Rebar , Purlins, and Sheet Metal!

My rating goes directly for Nancy. She's kind and caring and always happy to help. Always greets…read morewith a smile, genuinely kind.

A while ago I friend of mine told me that Ace Hardware sharpened knives for free. I finally got…read morearound to dropping off my knives the end of last week. I was helped first by woman and then she turned me over to a young man who actually sharpens the knives. Since there were so many knives I asked if I could just leave them and pick them up later. No problem. The young man took my phone number and I left. He called a day later to say they were ready. I went today to pick up my knives and they charged me $6.99 per knife! Almost $70! NO ONE at the store or in the phone message EVER mentioned a charge, and there was no documentation given to me when I left the knives. Just a friendly "I'll call you when they're ready". When I talked with the manager about it today, he did say that the $6.99 is written on the machine. I never saw it. He offered me a $5.00 off coupon. Really???Part of good customer service is tell your customer when there is a service charge like this. A receipt for my knives with the cost shown also would have let me know before they were sharpened, and I could have said no. Bad move, Ace Hardware.

My favorite place to be, seriously. Like a kid in a candy store, I have been known to wander the…read moreisles for hours when given the free time. I am a DIYer and was raised that way, so projects are endless and it's totally ok with me. This location however has been a bit disappointing in that its really difficult to find good help. Tracking someone down takes time and unfortunately when I do get a hold of an employee, they are clueless as so where anything is located or if it even exists. That's frustrating but it's not the end of the world. Update!! So it's been a couple years since I started going to this Lowe's and in the beginning it was obviously not my favorite given my first review, but I am happy to say that this has all changed. I am now greeted by employees much more than before, they are also easier to find and they are eager to help. Shout out to Jimmy from the hardware department for going above and beyond to help me with my ping pong table project. Jimmy even helped me pick out the perfect paint color and he also loaded everything up in my truck. Jimmy needs some recognition for his excellent customer service and willingness to help. Keep it up Lowe's, your employees are proving that they are happy to be at work and that is a major accomplishment.

Today is January 20, 26 It's 1104 Texas time the Kingwood…read morestore on 59 whoever's working customer service today. She's very ignorant and she keeps putting me just on hold. She left me on hold for over 40 minutes and I asked for tool rental and she won't put me through the tool rental she just puts me on hold. She'll pick up the phone. She'll say hello and then she don't say nothing for a long time she's playing games. They need to give her a stern talk to in service on how to treat people I don't even wanna go back to the store now I'll go to Home Depot.

can't say enough good things about Prime Lawn! From start to finish, they were nothing short of…read moreexceptional. The team is incredibly professional, always arriving on time and ready to work with a clear plan in mind. Their knowledge of landscaping is top-notch--they offered thoughtful suggestions that transformed my yard into a stunning outdoor space that perfectly suits my style. What really stood out was how friendly and helpful everyone was. They took the time to explain the process, answer all my questions, and even shared tips for maintaining my new landscape. It's rare to find a company that combines such expertise with genuine warmth and approachability. They went above and beyond to ensure I was thrilled with the results, and I absolutely am! If you're looking for a reliable, skilled, and friendly landscaping team, look no further. I'll be recommending them to everyone I know!

Did a good job on new installations but the quality of their work on their lawn maintenance program…read moreis terrible. After my lawn was aerated as part of the annual maintenance program, it did not even look like the aeration machine had touched the ground. When I brought the issue to the owner's (Matt) attention, he did send his workers back the next day (good). However, instead of offering to re-aerate the lawn, they tried to convince me that the original job was done well. The owner supported his workers and told me that I needed to trust them. I visibly saw them do a poor job and could not get the owner to acknowledge their less than satisfactory performance. I will never use Prime Lawn again.