We visited the store last week because we were looking for a Weber wok for our grill…read more Luke & Paul were so friendly and helpful. My husband and I prefer coming to Ace rather than Home Depot. You'll always be greeted by a friendly employee and they always go above and beyond to help. Also, they have fresh popped popcorn while you shop! It took me back to the days Target used to have their little snack shop that sold ice cream and popcorn.

I have been a long-time customer of ACE Hardware in Atascocita, mainly purchasing oil and supplies…read morefor my weed eaters, chainsaws, and other equipment. For parts and supplies, I have not had major issues. However, my experience with their repair service has been disappointing. I took my lawnmower in for repair due to an oil leak and was told the issue had been fixed. Shortly after picking it up, I noticed the mower was still leaking oil and had to bring it back again, which caused additional inconvenience. It appears the issue was not properly repaired the first time and may have only been temporarily treated instead of fully fixed. This resulted in wasted time and money. Because of this experience, I do not recommend ACE Hardware in Atascocita for lawnmower or equipment repairs. While purchasing supplies may be fine, the repair service did not meet my expectations.

My rating goes directly for Nancy. She's kind and caring and always happy to help. Always greets…read morewith a smile, genuinely kind.

A while ago I friend of mine told me that Ace Hardware sharpened knives for free. I finally got…read morearound to dropping off my knives the end of last week. I was helped first by woman and then she turned me over to a young man who actually sharpens the knives. Since there were so many knives I asked if I could just leave them and pick them up later. No problem. The young man took my phone number and I left. He called a day later to say they were ready. I went today to pick up my knives and they charged me $6.99 per knife! Almost $70! NO ONE at the store or in the phone message EVER mentioned a charge, and there was no documentation given to me when I left the knives. Just a friendly "I'll call you when they're ready". When I talked with the manager about it today, he did say that the $6.99 is written on the machine. I never saw it. He offered me a $5.00 off coupon. Really???Part of good customer service is tell your customer when there is a service charge like this. A receipt for my knives with the cost shown also would have let me know before they were sharpened, and I could have said no. Bad move, Ace Hardware.

Love this plaf; friendly and support was quick…read more Reminder to support small business! The prices are at a bit of a premium, but again worth it to shop somewhere that's nota big-box and right in the neighborhood. There's a good assortment of things and though small, I'm pretty sure they will have what you need. There's odds and ends all over the store. Would definitely visit more.

Love this place, homey and intimate feel, customer service is great! Came in for keys, and came…read moreout with so much more! Pluses 1) key service is awesome 2) amazing garden area, plenty of cute mats, hoses, sprinklers etc - yay I found the plastic garden ribbon here - that was out of stock at the other chain places 3) they also have pet stuff 4) stickers for my mailbox 5) lots of garden tools and dirts for the yard Probably a good place to get gifts for folks too Areas to improve None Highly recommended! Good value too!

My favorite place to be, seriously. Like a kid in a candy store, I have been known to wander the…read moreisles for hours when given the free time. I am a DIYer and was raised that way, so projects are endless and it's totally ok with me. This location however has been a bit disappointing in that its really difficult to find good help. Tracking someone down takes time and unfortunately when I do get a hold of an employee, they are clueless as so where anything is located or if it even exists. That's frustrating but it's not the end of the world. Update!! So it's been a couple years since I started going to this Lowe's and in the beginning it was obviously not my favorite given my first review, but I am happy to say that this has all changed. I am now greeted by employees much more than before, they are also easier to find and they are eager to help. Shout out to Jimmy from the hardware department for going above and beyond to help me with my ping pong table project. Jimmy even helped me pick out the perfect paint color and he also loaded everything up in my truck. Jimmy needs some recognition for his excellent customer service and willingness to help. Keep it up Lowe's, your employees are proving that they are happy to be at work and that is a major accomplishment.

Today is January 20, 26 It's 1104 Texas time the Kingwood…read morestore on 59 whoever's working customer service today. She's very ignorant and she keeps putting me just on hold. She left me on hold for over 40 minutes and I asked for tool rental and she won't put me through the tool rental she just puts me on hold. She'll pick up the phone. She'll say hello and then she don't say nothing for a long time she's playing games. They need to give her a stern talk to in service on how to treat people I don't even wanna go back to the store now I'll go to Home Depot.

Drive to Lowe's instead. Came in for something simple that you can get like 20 different versions…read moreof on Amazon simply popped in and asked if they had something like it and they basically laughed at me like I was an idiot. Didn't really try to help just were rude about it.

Nice neighborhood store. Nicely stocked. My wife and I are DIY folks since buying a home in Crosby…read morelast year. We go to Lowe's about once a week. We would prefer stopping here since it's so close with convenient parking. However rarely have I seen service vary so much at one establishment. If you get one of younger folks they're not very helpfully or knowledgeable. In fact they make you feel like your presence is a distraction. However if you get one of older folks they know what products they have, where to find them in store and if necessary takes you to the spot. Since you don't know who you going to get we normally bypass the place unless we're pushed for time or know exactly what we're looking for and where it's located.

I like the fact that they are always willing to help me and always ask me if I need help I always…read moreappreciate the staff every time I walk in the cashier always greet me with a smile they are always friendly that I know there names eleanna and nathali always gives good service i always appreciate the support that Monica, jr ,Julissa and Mike have to offer thanks again team

*Sigh*... this store has been around for a long time and is the closest and easiest to get to for a…read moresmall errand, instead of going to a large store... that being said, it can be a little more expensive than other stores and lately they seem to be out of stock of various items. It can be difficult to fine assistance and the help is hit/miss... The customer service is horrible. Especially the cashiers. We stood in line while 1 cashier checked ppl out and the other played with her hair and makeup. When the cashier that was actually working told her "hey we have a lot if pol in line" the girl responded "I know" looked and the line and proceeded not to care. Once she actually began checking ppl out she was rude and seemed mad to be there working. This isn't the first time we've experienced this. The check out gals are always rude & look angry. I rarely shop there and anytime I do, it's never a pleasant experience.

These people are great, believe me!. Yesterday we needed some studs for one of our machines, and…read morerealized at 5pm we did not have enough, then I call Bolts 'n Nuts Plus, a few minutes after 5pm, they closed at 5pm, and a gentleman named Larry answered and I explained the urgency of having these screws due to the fact that we work late at night, and Larry kindly waited for about an hour in his time to see me. This is first class service of which you will not see much today!

From the owner: Helping You Make The Right Connection…read more Bolts 'n Nuts Plus was established in 1970 to supply bolts, nuts, screws, washers, and other industrial fasteners to the Houston area. Today Bolts 'n Nuts Plus supplies industrial fasteners, fittings, tools, and shop supplies to customers around the world. Our growth and continued success for over 50 years are due to our dedicated employees, strict attention to detail, excellent customer service, and high-quality products. Call us today.

Everytime I give them another chance it's disappointing, I call to order on the phone so I don't…read morehave to wait in the yard ( I e had to wait for 2 hours before) and they will not take payment on the phone or pre pull any order unless you are there in person!!!! They will deliver it for $100, I offered to pay that and have them deliver it to their own yard as a way around and I was told it was impossible. So come in at 4:10, knowing they close at 5, have to wait at the counter to get served for 20 mins, then I'm told the yard closes at 4:30 so can't collect today and will have to come back in the morning. Considering it's a lumber yard, the yard actually being open till 5, or just closing at 4:30, or mentioning it on their opening times would make sense. Turn up in the morning at 6:40, to be first through the gate at 7, to only wait 15 mins to even have my paper work looked at to pull the order. It's a terrible service. I use this place when I'm in a pinch, now I will just avoid at all costs. Doesn't matter who you are or how much you spend (I'm a contractor that spends 80-100,000 a year now else where) , they are not interested in decent customer service. Do yourself a favour and look around for a different supplier. Make this your last option.

If your goal for the day is to listen to elevator music after being put on hold and forgotten…read moreabout, Montalbano is the place to call about lumber!

Went to buy a bagste , 2nd time, ask where located. Was told, while pointing to the back of the…read morestore 'OH, yes, but it is at the end of the aisles, just not sure where. I left. There are over 50 aisles in that store. So I will go to another HD or Ace Hardware. ​ Service- no good, selection - not avaliable. Value- none - not able to get service to purchase. The worst I have been treated in that store.

Went to buy a BBQ. Gal that came out to remove the lock and cable so I could take it, but couldn't…read moreremember the proper code and meandered back to the store again. I turned around and an employee named, "David Stewart" (an older gentleman), was walking buy, he was wearing a Home Depot shirt. I asked him if he know the code to the lock. He did, he was very pleasant and kind, even helped me load it. Good man. Old School America : ) Greg Husby