Don't waste your time here, I was trying to buy an item that was shown as almost half price online…read moreas they had in store. After asking multiple times I was told I would have to order it online to get it for that price. The item that me and the associates were all standing there touching. So I do, the order gets cancelled twice when I order online and of course no one understands how that could happen. They tell me they can not figure out how to sell me the item. I then stepped outside to try to see why the online order was cancelled and they closed the store 15 minutes early and ignored me. Will not be returning

Literally the best store. If I could I would stop in here anytime over Home Depot or Lowe's. Staff…read moreis great products are A+ and you just can't beat the service and products. This Ace is actually the largest I've been too and thankfully close to home.

Wonderful place they have almost every thing.5 star rating.going back again today. Surly they will…read morehave what I need agai. Dennis clauder

This is my go-to hardware. They've got all the bits and pieces that are the hallmark of a true…read morehardware store. Also have the staff that knows where everything is and, importantly, how to use the stuff. I've gone in a number of occasions with odd plumbing pieces and asked how to get "from this to that." Tons of services available as well as high quality tools. They also sell and service Stihl equipment. Big thumbs up.

Went to buy a bagste , 2nd time, ask where located. Was told, while pointing to the back of the…read morestore 'OH, yes, but it is at the end of the aisles, just not sure where. I left. There are over 50 aisles in that store. So I will go to another HD or Ace Hardware. ​ Service- no good, selection - not avaliable. Value- none - not able to get service to purchase. The worst I have been treated in that store.

Went to buy a BBQ. Gal that came out to remove the lock and cable so I could take it, but couldn't…read moreremember the proper code and meandered back to the store again. I turned around and an employee named, "David Stewart" (an older gentleman), was walking buy, he was wearing a Home Depot shirt. I asked him if he know the code to the lock. He did, he was very pleasant and kind, even helped me load it. Good man. Old School America : ) Greg Husby

DO NOT BUY FROM MARTIN! I have NEVER been spoken to so unprofessionally as I just was by…read moreChristopher (whose last name is a mystery as no employee would give it) at the Jensen location whose title I understand is GM. We were attempting to request a simple refund for my father-in-law who has difficulty hearing. I assumed he misunderstood something when he came home with more lumber and no refund. I returned to the Porter location where the manager was very helpful in attempting to explain and reach out to the Jensen location for approval for the refund. She came back with the same answer so I attempted to call and explain that my father-in-law never received the material and the material was not even available during the 15 refund window they were holding him to. Christopher was immediately snarky and spoke to me like a child, he told me to stop crying just because I wasn't getting what I wanted and to get over it because they can do what they want. He said he reports to himself and has no boss when I told him he was being unprofessional and I wanted to speak to someone else. If this is what Martin stands for as far as customer service, I hope people see them for what they are and make their purchases elsewhere.

From the owner: Martin’s Hardware and Lumber doesn’t just specialize in lumber but we also sell Metal including…read moreSquare Tubing , Rebar , Purlins, and Sheet Metal!

My favorite place to be, seriously. Like a kid in a candy store, I have been known to wander the…read moreisles for hours when given the free time. I am a DIYer and was raised that way, so projects are endless and it's totally ok with me. This location however has been a bit disappointing in that its really difficult to find good help. Tracking someone down takes time and unfortunately when I do get a hold of an employee, they are clueless as so where anything is located or if it even exists. That's frustrating but it's not the end of the world. Update!! So it's been a couple years since I started going to this Lowe's and in the beginning it was obviously not my favorite given my first review, but I am happy to say that this has all changed. I am now greeted by employees much more than before, they are also easier to find and they are eager to help. Shout out to Jimmy from the hardware department for going above and beyond to help me with my ping pong table project. Jimmy even helped me pick out the perfect paint color and he also loaded everything up in my truck. Jimmy needs some recognition for his excellent customer service and willingness to help. Keep it up Lowe's, your employees are proving that they are happy to be at work and that is a major accomplishment.

Today is January 20, 26 It's 1104 Texas time the Kingwood…read morestore on 59 whoever's working customer service today. She's very ignorant and she keeps putting me just on hold. She left me on hold for over 40 minutes and I asked for tool rental and she won't put me through the tool rental she just puts me on hold. She'll pick up the phone. She'll say hello and then she don't say nothing for a long time she's playing games. They need to give her a stern talk to in service on how to treat people I don't even wanna go back to the store now I'll go to Home Depot.

My rating goes directly for Nancy. She's kind and caring and always happy to help. Always greets…read morewith a smile, genuinely kind.

A while ago I friend of mine told me that Ace Hardware sharpened knives for free. I finally got…read morearound to dropping off my knives the end of last week. I was helped first by woman and then she turned me over to a young man who actually sharpens the knives. Since there were so many knives I asked if I could just leave them and pick them up later. No problem. The young man took my phone number and I left. He called a day later to say they were ready. I went today to pick up my knives and they charged me $6.99 per knife! Almost $70! NO ONE at the store or in the phone message EVER mentioned a charge, and there was no documentation given to me when I left the knives. Just a friendly "I'll call you when they're ready". When I talked with the manager about it today, he did say that the $6.99 is written on the machine. I never saw it. He offered me a $5.00 off coupon. Really???Part of good customer service is tell your customer when there is a service charge like this. A receipt for my knives with the cost shown also would have let me know before they were sharpened, and I could have said no. Bad move, Ace Hardware.

We visited the store last week because we were looking for a Weber wok for our grill…read more Luke & Paul were so friendly and helpful. My husband and I prefer coming to Ace rather than Home Depot. You'll always be greeted by a friendly employee and they always go above and beyond to help. Also, they have fresh popped popcorn while you shop! It took me back to the days Target used to have their little snack shop that sold ice cream and popcorn.

I have been a long-time customer of ACE Hardware in Atascocita, mainly purchasing oil and supplies…read morefor my weed eaters, chainsaws, and other equipment. For parts and supplies, I have not had major issues. However, my experience with their repair service has been disappointing. I took my lawnmower in for repair due to an oil leak and was told the issue had been fixed. Shortly after picking it up, I noticed the mower was still leaking oil and had to bring it back again, which caused additional inconvenience. It appears the issue was not properly repaired the first time and may have only been temporarily treated instead of fully fixed. This resulted in wasted time and money. Because of this experience, I do not recommend ACE Hardware in Atascocita for lawnmower or equipment repairs. While purchasing supplies may be fine, the repair service did not meet my expectations.

Irrespective of the smaller footprint compared to the larger competitors this is a great…read moreneighborhood hardware store. The customer service and staff knowledge overcomes their smaller size. Obviously, will not remove the necessity to go to HD/Lowes but is great for common tools, paint and projects.

Amazing and consistent customer service. Inventory always meets demands and a specific shout out to…read moreJustin for always being there and available to help!

Drive to Lowe's instead. Came in for something simple that you can get like 20 different versions…read moreof on Amazon simply popped in and asked if they had something like it and they basically laughed at me like I was an idiot. Didn't really try to help just were rude about it.

Nice neighborhood store. Nicely stocked. My wife and I are DIY folks since buying a home in Crosby…read morelast year. We go to Lowe's about once a week. We would prefer stopping here since it's so close with convenient parking. However rarely have I seen service vary so much at one establishment. If you get one of younger folks they're not very helpfully or knowledgeable. In fact they make you feel like your presence is a distraction. However if you get one of older folks they know what products they have, where to find them in store and if necessary takes you to the spot. Since you don't know who you going to get we normally bypass the place unless we're pushed for time or know exactly what we're looking for and where it's located.