Love the clearance plant section. I have found many succulents and shrubs in fine condition, but half off or more! Holiday section is great for Christmas. Our landlord bought our fridge here. It was the perfect fridge and $900 off for Father's Day weekend and they delivered and set up perfectly. This store has great parking and friendly employees. Sometimes the employees don't know much about their sections, but at least they try to help! I usually just figure out things on my own anyway. read more

Assistance provided by employees on the floor is great! :)) Assistance/customer service provided by most cashiers, not good at all. And I am referring to the cashiers at the Customer Service counter, Garden Center, and Self-checkout. :(( read more

Debra... Great customer service. Went to management and requested her to be in management or supervisor position. Very well mannered... actually cares about customer service & satisfaction... Great job Debra.. read more

And if at first you don't succeed (first you don't succeed) Then dust yourself off and try again You can dust it off and try again, try again... Sometimes you don't find all you need at one hardware store so you have to go to another one. 5/5 Selection Lot of decoration options. Christmas is coming town soon and they even have Rudolph decorations. Needed some bender board stakes and Lowe's carries a pack of them. 4/5 Service Asked for the location of a product and was directed towards paint. Maybe theh misunderstood. Had to use the website to get the location. At check out wasn't asked for my Lowe's reward number. 5/5 Parking Lots of spots readily available, even some for online orders. Overall this location is a quick stop for your needs. Check online for availability and location of the item. Psalm 24:6, God bless read more

Lowe's Home Improvement - Flowers in the air - Home Decor Near Me - Covina, California

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Really amazing service from Joshua, Sara and Dylan helped us load about 200 bricks to our truck and gave us great advice thank you guys!!! read more

Lowe's Home Improvement - Home Decor Near Me - Covina, California

Went in around 9pm tonight and big SHOUTOUT to Ricardo for helping me figuring out my plumbing situation. He took the time to listen and gave me a solution to help stop my faucet from leaking. Great guy, if you're ever have any plumbing questions, better hope Ricardo is there to help you!!! Thanks again!!! read more

Sales associates on the floor were great helping me find what I wanted. Unfortunately, the section I was directed to was blocked off and being worked on. Close, but no cigar. I had to move on and go elsewhere. Didn't take it personally, but it shouldn't be too hard to buy a filter for a hood vent. No big deal, but why couldn't they work on it off- hours? Very inconvenient. read more

Great store. Employees are friendly. Thus my 2 star. However, they hire the worse installers. They are called Premier Logistics. Premier is extremely hard to deal with. They will not return your messages. Premier texted me an install date without any times. I texted back the times I'm available. Then Premier text me (1 week later) a day prior to the install date and tells me what time they will be arriving. They completely ignored my available times. Premier has no respect for other working individuals. Do not pay Lowe's to install anything. read more

I went there to get some light bulbs and fluorescent tubes, and also to dispose of the old ones. Customer service was so courteous and even came up to help me take the used bulbs from me. It is rare these days to have any associates notice you, let alone lend a helping hand. The value of good service is priceless. Thank you, Lowes! read more

I've been coming to this Lowe's for a long time, and the regular associates are great. But the behavior of one manager -- Damien, the Assistant Store Manager -- is extremely unprofessional and has created an uncomfortable environment in the store. Damien is regularly seen getting overly personal with certain associates in ways that do NOT look like normal manager-employee interactions. It comes across as favoritism and boundary-crossing, and it affects how the whole store operates. Customers notice it. Associates notice it. It's not subtle. On top of that, I have seen Damien in the Lumber department taking pictures or recording associates without any clear work-related reason. It looked inappropriate and made the atmosphere awkward for everyone around. A manager should not be doing things that make employees look uncomfortable or unsure of why they're being filmed or photographed. This store has good, hardworking people -- but leadership matters. And Damien's behavior is far below what anyone should expect from an Assistant Store Manager. Lowe's corporate needs to step in and address what's happening here because it's affecting the professionalism and overall culture of this location. read more

Every time I come to this store, it's the same thing. No, we can't do that. No, we don't every time. It's a no the motor for our saw does not work. The guy is out to lunch always an excuse. If you wanna waste your time pay them a visit. read more

Lowe's Customer service absolutely is terrible and once they sell the product they really don't care after 48 hours is there policy. No use to buy the warranty either a waste of money too. I bought a Samsung Dishwasher at Lowe's in December 2024. We needed to buy our appliances for our new kitchen remodel. The kitchen was not ready for the install but we needed all the measurements for them for the cabinets to be fitted. We just now unfortunately unpacked the dishwasher on Saturday and it has a broken foot/cracked plastic piece on the left front foot, so it will not level out. We bought the Lowe's extended warranty also with it. Went to store Saturday right away showed them we just unpacked it, the Manager their said they would pick up on Monday and exchange for a NEW one. Monday comes and No Show. I go to store and they inform me that the pick up has been canceled and it has to be covered through the warranty. Okay so I call warranty on the phone for forever and they inform me that it is Cosmetic damage and the warranty will not cover it either. Sadly it's a small fix once I'm able to find the right part. The frustration is very upsetting I will not recommend to buy appliances at Lowe's read more

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My go to place for any home upgrades, something relaxing about this place compared to Home Depot (I just stopped going there). Staff is helpful at least and when you order online, they have it ready by less than an hour. I would recommend. read more

I took my Dad to Covina Lowe's on Azusa Ave. yesterday for a few items. Lowe's customer service is great. Sam helped us find what we were looking for in the plumbing department. Greta Service. read more

Lowe's Home Improvement - PLUMBING DEPT. - Home Decor Near Me - Covina, California

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Lowe's staff is always very helpful, the store is clean and their shelves are stocked. I use the Lowe's app too so getting the things I need quick is a snap! read more

Walked up to the paint counter, employee straight up made eye contact and then walked into the back. I asked another employee if I could get some help and she made a call. It's been 20 minutes of me just standing here. Is Lowe's really doing so bad that they can't staff their store? This is why Amazon gets the sale. Or a paint shop. Or literally anywhere else. read more

I should have looked at the reviews before coming here. To sum it up in one word: RUDE The patrons that come here and the employees are rude. No help when you ask for it, and the whole layout is strange. This Lowe's is situated in the far end of an open shopping area. The only perk, being way off the street, is ample parking. But that's the only positive here. Go to another location or be like me and go to Home Depot instead. read more

I bought a window a few months ago and wasn't able to install it for many reasons. Dry fitted it into the new wall and tested it. It won't stay up. It's a horizontal window that won't stay open. Seems it's a problem with this model and many people have complained. So although they still sell it and it's still brand new they can't give store credit or exchange or anything. Disappointing. I've liked Lowe's and purchased many things over the years. Hardly ever return things. No longer a customer. Home Depot, Harbor Freight and Merritt's Hardware is where I'll shop. read more

Lowe's credit card make you proud I bought water tank heater and the amount of WTH is that giving you 12 months no interest until 06/16/2026 . read more

My favorite store for anything home improvement related. Employees here always provide FANTASTIC service, prices are very affordable and competitive for just about every single item, the store is always fully stocked and clean (except for the mens restroom which needed to be cleaned during my recent visit) and the parking lot is huge so parking is not an issue read more

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Walked around to compare merchandise and prices. This store seems more well-lit than HD. It's hard to spot employees though without the in-your-face orange apron. Saw a few interesting ceiling fans and chandeliers that I might come back for. They had these plants that I've been eyeing to add to my collection, that I do not have room for. Gotta come back and check out their garden, it was too hot to do it today. read more

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Great service from Abraham. He helped us in flooring and he was covering for another employee. Fantastic service, he has a lot of patience tooo! read more

Came here because we were told the bone mill sold here is economical. Came on around noon time on a Saturday, no crowd at all. The cashier is very helpful to direct us while isle the bone mill is located at. Check out was quickly and easy. To our surprise, they even sells ladybugs. Now we will use the purchased bone mill to mix with gardening soil to reach the right pH balance for our garden. read more

Lowe's Home Improvement - Ladybugs - Home Decor Near Me - Covina, California

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I know here not busy , service bad , I wait 2hour for service help , bad bad bad bad bad bad

Lowe's Covina N Azusa. Awful Delivery company. Manager Fernando from Delivery company very rude. Called Lowe's Manager, stating nothing they can do. I missed work for delivery appointment. now have to wait for another day to get my washer. Very Disappointed with this service. read more

This is always a great place to find all the little things needed to conduct preventative maintenance on the home. We've done countless projects well thanks to the knowledge and support of the "blue aprons" (actually burgundy vests with blue piping) aka associates. Today is a quick run to replace the seat in the kid's bathroom. In no time, we were able to find the next "best seat in the house!" Friendly and courteous associates are always nice, as is the self checkout. Getting in and out effortlessly with whatever we need is why this is the first place to go when we need to go! read more

This was my first time using the pickup lockers, but find that it is easy and safe to use. For one, there is no one around to pass along COVID, as it is remotely located. Two, the pick-up parking is right there at the lockers, which is so convenient, it only took 30 seconds to pick up my hardware. Lastly, remember to bring in your digital barcode or password to automatically open your locker like magic. No human interaction required and a safe mode of picking up your online purchases without freight charges. read more

Lowe's Home Improvement - Frontage - Home Decor Near Me - Covina, California

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I went to this Home Depot to purchase two cordless drills at the tool department. I scanned the little app to get the person to come unlock the cages so I can take the drills. I sat there for about 15 minutes. There was a Home Depot employee talking to another customer probably for about the whole 15 minutes. I finally went over and asked if she could unlock the gate. She looked at me she said I'll be right with you so I went back and waited. They stopped talking about five minutes later and she sat there and started to proceed to put stuff away in the cart, not helping me in all as a customer. She finally looked up and started walking towards me and proceeded to put stuff back in the aisles so just completely ignored me. This is the worst customer service. This Home Depot is notoriously bad I'm sure the managers or anybody in the Home Depot franchise will not contact me about this because this is ridiculous. How horrible this customer service is. read more

What terrible customer service. I went in to return an item. And no one was at the service desk for 10 minutes then the girl at the desk seems to be having a personal conversation with whoever she is helping well the line is getting longer and longer she didn't appear to care. I finally walked out. I'll return my order when the store is staffed properly. read more

I just wanna say that everyone who works here is really nice but the older gentleman named David is by far the best !!!! He's so nice and so warm and genuinely has no problem helping you out, he doesn't just point and lead you in some direction he actually helps you. Everytime I go I hope I see him because I'm just a girl and have absolutely no idea what heck I'm doing in there. Any who DAVID is a FIVE STAR guy I just wanted take some time so say that because good employees are hard to come by :) read more

Yesterday was amazing. My wife makes me come to Lowe's instead of the other store. I reluctantly went because the other store is closer to home. I have been in these stores a million times. Mark in paint made my day. Heck my whole week! He explained how to do my entire project, sold me the right products and I am SOOOOOO grateful! Thank you Lowe's and you have a great one in Mark in the paint dept. read more

customer service sucks at this lowes waited for like 30 min at the paint desk for the paint person to never show up and have someone else try and help and when I was waiting instead of the kid saying I'll be right with you he would just occasionally glance up with his dead face stare. I question how they hire these kids at this location. be grateful you have a job employees here seem too comfortable doing these basic task corporate should clear house. Home Depot in Covina has way better service! read more

yesterday I ordered lumber to be delivered today, I received an e mail telling me they changed my order delivery to a week later. not the first time they have done this. I would not use Lowes. I've closed my account with Lowes, I've been with them for 13 years. very sad state of affairs Lowes has become. my recommendation is switch to Home Depot. I have. read more

Employees are helpful, friendly, very knowledgeable. the store was very well posted where the items were.

Hardly any staff around the store to get any information for check out is the pits self checkout suck A lot of quality products but no one to help read more

Limited in their selection. I often go to HD, but decided to come here seeing its closer to my home. The prices are ok, the service is alright. I came in to get a M10x1.5 nut set and they didn't have that. I had to go to HD to get one. I feel they should stock more things than they do. read more

I will never go to Home Depot again!! I did not catch the name of the worker in the Kitchen area but he went ABOVE AND BEYOND for us! He was readily available to answer our questions and even walked us to where we needed. Didn't just point in a direction - he actually took us to it. He saw a giant pallet in front of where we were looking and moved it out of our way! Wow! Five star customer service. Tons of parking here and there is even a nice little coffee shop next door if you're out there early! They also use a security camera device to monitor the parking lot, which i really appreciate. read more

Lowe's Home Improvement - Security parking - Home Decor Near Me - Covina, California

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Good Friday and rushed over to Lowe's 20 minutes before they closed... because the hot water valve went out in the shower. Thank goodness that i ran into sales representative Francesca who was already overwhelmed with customers seeking help. Talk about being professional, Francesca called for help on the phone and then escorted four customers to the plumbing aisle and managed to quickly assist the people ahead of me. Francesca found the washers that i needed for the end of the valve. Then George who was running back and forth came and pointed out the valve that i needed and said here you go and ran to assist another customer. Kudos to your excellent employees handling customers with excellent personalized customer service and a cheerful smile. read more

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This store charge me late fee when they have not emailed and/or send the payment to my mail. They are quick to give you a late fee ASAP as they seem money hungry!! read more

Customer service in the return department needs to improve. They're behind the cashier acting like it's not on the receipt no you can't return it. I was understood If lost receipt you get store credit. I remodeled a whole restroom and ran to the store 100 times for the guy not to return one item that was not used. I had proof that I bought it but not the receipt. Pendejo needs a real job. 3/20/25 around 5 pm. read more