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    Michaels

    3.3 (107 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 week ago

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    Rude managers

    I would leave a negative star for the customer service from all three stores managers that were present the day I went to return and item that was defective. Although I had the receipt they still were very rude and blunt. When I asked for their name they wouldn't give me them. Only name I got was ANGELICA. But these ladies in the picture do not belong with the manager title

    Jaimito J.

    I recently visited Michael's craft store, and I have to say that while it offers a wide range of art supplies, it left me with mixed feelings. Even with a 20% discount, the prices were noticeably higher compared to other stores like Hobby Lobby, Blicks, or carpe Diem. I purchased Winsor & Newton oil paints, brushes from the 3 series, sculpting wire, PrismaColor colored pencils, fine detail linseed oil, and a sketchbook, which added up to a hefty $145. It's definitely on the expensive side. I usually resort to Michael's when there are no other options, as I typically prefer to order from my favorite online stores due to the cost. Michael's is convenient for a quick shopping trip, but it can be tough on the wallet. I would recommend Hobby Lobby if you're close, but if you want professional quality Blicks, Art Center College of Design (My alma mater), or go online.

    Teesha J.

    Customer service by Sonia and Remy was ABOVE PAR!! They both were eager to help and these days, THAT'S RARE commodity! After today's experience I would recommend shopping at this store!

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    6 months ago

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    4 years ago

    This store has everything you need for all kinds of arts and crafts. Very convenient location as well.

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    3 years ago

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    9 years ago

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    3 years ago

    michaels is an amazing place to find all sorts of arts and craft materials and i frequent this place quite often!

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    4 years ago

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    Page 1 of 3

    Ask the Community - Michaels

    Review Highlights - Michaels

    Went in today to exchange a frame (bought wrong size online), and sales associate/cashier was super helpful and friendly with the exchange.

    Mentioned in 2 reviews

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    Hobby Lobby - más

    Hobby Lobby

    3.0(225 reviews)
    2.3 mi
    $$

    Have a hobby lobby Christmas (ding-dong-ding) It's the best…read moretime of the year (ding-dong-ding) I don't know if there'll be snow.. 3.5/5 Organization It was hard to find items but could be because of the sales. Some of the aisles are disorganized. 4/5 Service Employees were helpful when you can find them usually up front with a line of people trying to pay. 4/5 Parking Lots of parking. Electric parking spots up front more than handicap spots. If you need some crafts hit the lobby of the Hobby. Matthew 5:3, God bless

    To: Hobby Lobby - West Covina Store No. 595…read moreI am submitting this complaint regarding the unprofessional and rude behavior of an employee named Maximiliano during checkout at your West Covina location on 12/30/2025 at approximately 9:30 a.m. While paying, we attempted to explain that another employee had directed us to an end cap of New Year's decorations that was clearly labeled 40% off. Maximiliano repeatedly interrupted us, spoke over us, and refused to listen as we explained that we were misled by the signage and employee direction. Although he stated that yellow price tags indicated clearance and did not qualify for the discount, the issue was not the pricing. A manager later apologized for the misinformation regarding the signage, but my concern was Maximiliano's condescending tone, dismissive facial expressions, and lack of respect throughout the interaction. Despite other customers being present, he continued to display a poor attitude and showed no effort to listen or de-escalate the situation. As a customer-facing employee, professionalism, respect, and attentive listening should be standard. This interaction did not meet those expectations and left a very negative impression. I am extremely dissatisfied with this experience and hope this matter is addressed appropriately.

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    Inside

    CapRobot

    CapRobot

    4.4(7 reviews)
    18.1 miLittle Tokyo, Downtown

    I ordered a hat from the online website, after a few days of no shipping update I reached out via…read moreemail. The vendor responded immediately indicating they would ship my hat once they received a merchandise shipment. I eventually received my order after about week and a half later. I was not satisfied with the order because the company name was also embroidered on the side of the cap which was not indicated on the description nor the picture provided on their website. I reached out several times via email (only option offered) and they have ignored all my inquiries about returning the item. Red flag I failed to notice is that their website doesn't have a return policy stated and only asks you to contact via email. I've decided to stop reaching out and cut my loss however I'm posting this review to make others aware of the poor customer service .

    CapRobot was the only embroiderer I could find to produce the hats I wanted to gift for a bachelor…read moreparty coming up. They were quick to respond and highly professional, the quality of the hats were amazing, and best of all everyone at the bachelor party loved them :). Thanks CapRobot, will certainly return for more hats!

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    CapRobot - JUST IN!! sprayground backpack #littletokyo losangeles ....Come #ripmeopen more style and desgin available #sprayground @caprobothq

    JUST IN!! sprayground backpack #littletokyo losangeles ....Come #ripmeopen more style and desgin available #sprayground @caprobothq

    CapRobot - We provide custom embroidery hats. Either flat or 3D. CapRobot 319 e first st Los Angeles, little tokyo.

    We provide custom embroidery hats. Either flat or 3D. CapRobot 319 e first st Los Angeles, little tokyo.

    CapRobot - Sprayground backpack x brown checkered gold drips and black liquid drips  @caprobot little tokyo LA

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    Sprayground backpack x brown checkered gold drips and black liquid drips @caprobot little tokyo LA

    Michaels - artsandcrafts - Updated May 2026

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