We came to Appliance TV Outlet to purchase all of our kitchen appliances--stove, microwave, fridge,…read moredishwasher, hood, and induction cooktop--and had an exceptional experience from start to finish. Brandon and Lam were incredibly patient, knowledgeable, and detail-oriented. They even stayed past closing to make sure every question was answered and every detail was perfect. Brandon was the owner and always kept in touch with my husband to make sure we knew when new selections came in that matched what we were looking for. Out of all the stores we visited, this location had the most impressive selection of luxury appliances at unbeatable prices. Their customer service truly stands out, they went above and beyond to ensure our appliances were protected, cleaned, and prepared for shipment to our forever home. The parking is plentiful, the showroom is organized, and the team is genuinely committed to helping customers find the right fit. We would 100000% recommend Appliance TV Outlet for any and all appliance needs. Exceptional experience!!!

This review is based on the previous owner and an employee that appears to no longer be at…read moreAppliance & TV Outlet. Working with new owner Brandon to hopefully get issue resolved. Happy to see he is open to communicating. Do not, under any circumstances, buy anything from Appliance TV Outlet. My adventure with this company started May 23rd, 2024 and continues to this day. I am a single dad with four kids at home, so typically would not spend the time to write a detailed review. This deserves an exception. I bought a Thermador refrigerator and freezer from Hovhannes Sayadyan (also goes by Sean). The freezer was missing all four door bins. Hovhannes promised he would order the bins and get them to me as soon as possible. That never happened. Over the course of the last 18 months, Hovhannes and Lem had one excuse after another. Below are a few examples: Excuse 1: "The freezer door bins are not currently in stock with Thermador." [I called Thermador... yes, they were in stock... yes, they were available to ship the next day]. (July 2024) Excuse 2: "I submitted the order in May. They lost the order, so I'll reorder now." (Aug 2024) Excuse 3: "My parts guy will be back on Monday, he is the one that ordered the shelves. I'll get back with you Monday with an update". (Aug 2024) Excuse 4: "The four freezer bins are on back order... not currently available from Thermador". (Aug 2024) [I called Thermador again... yes, parts were in stock and ready to ship]. (Aug 2024) Excuse 5: "We ordered the four freezer bins the end of May, then order got cancelled (due to payment issue), then we reordered them on July 25" (Aug 2024) Excuse 6: "I have two of the four door bins and can send them on Monday. I'll talk with the owner and will let you know about other two". [Freezer door bins never arrived. Never heard back about the other two either]. (Sept 2024) Excuse 7: "No update on the four door bins" After multiple text message requests for updates. "I'm out of the country currently and will let the store know" (Oct and Nov 2024). All text messages and voicemails ignored after this point. After no contact or updates from Appliance TV Outlet, I called the store and talked with Lem. Seems like a nice guy and really wants to get the issue resolved. I forwarded Lem all the previous communication with Hovhannes. Lem was very kind and apologetic. He said he would "get on top of it on Monday, and would do his best in order to resolve this as soon as possible". (July 2025) Additionally, drove to the Appliance TV Outlet store twice to see if the issue could be resolved in person. It's 1.5 hours each way to get to Glendora from my house. They were very nice in person, and seemed eager to get the issue resolved... yet absolutely no follow-up after I left. Excuse 8: "Thanks for waiting, I think I got the freezer door bins but wanna make sure they are correct, can I ask you to measure the width of your freezer door from inside on which those trays go on?" [Sent measurements to Lem immediately]. (Aug 2025) Excuse 9: "Sorry was out of the store. I asked the distribution center to ship the bins that we got here for you to check and see. You mind if I double check with them tomorrow?" (Sept 2025) Excuse 10: "Apologize for the late reply, the freezer door bins provided were also the wrong size, so I got the right ones myself and reordered them. This time looked into everything personally and made sure it works. Will receive details on arrival date today". (Sept 2025) Excuse 11: After three weeks of calling and texting Lem, his response... "Hi, so sorry for coming back this late. We have sent the bins back and are waiting. I think two bins are arriving tomorrow, so I will ship those right away". (Oct 2025) I asked if the bins came in... Lem said yes, then asked for my address. I immediately texted my address, and Lem said "Thank you. I will let you know as soon as we ship it." (Oct 2025) Door bins never arrived. Lem has been completely unresponsive. Have been calling Lem and sending text messages since his last communication a month ago. It's now November 13, 2025. Nearly 18 months since I bought the freezer. Simply asking for the four missing freezer door bins Hovhannes promised when I bought the freezer. An absolute waste of time and energy. Here's where you can avoid all this nonsense. Learn from my mistake. Absolutely do not buy anything from Appliance TV Outlet. For whatever you might save up front, it will not be worth the endless headaches if any follow-up issues arise.

Called Quick Fix to fix the ice maker in my refrigerator. He came out promptly and initially tried…read moreto repair it instead of jumping right to replacement As it happened some new parts were needed. Very reasonable price for parts AND labor. Very tidy. There was no mess to clean up after he left. I found Eric Very personable and will definitely call him again if the need arises

I called regarding a refrigerator service call and he gave me enough info over the phone that I…read moreknew I needed a new fridge -- instead of coming to my house and telling me the same thing -- He saved me the $85 service call fee. Outstanding. They will be my first call next time I have an appliance issue. Trust is hard to find. Thank you!

Just bought my fridge from here last Thursday and the service and pricing is what sold me! I love…read moremy new fridge and it fits perfectly in our condo! Super excited!!!! Also love supporting family businesses!

My wife and I bought our home appliances from Appliance Connection. We purchase a fridge, washer…read moreand dryer. Staff was super friendly and helped us choose the best items for our home. We got great prices on all items with delivery and installation included! Our dryer had some issues after a few months but they were so kind to send someone to our home to inspect and fix the issue. I definitely recommend this store to anyone looking for a great deal on good appliances. Very friendly, honest and helpful business.

Not the best experience in purchasing a mattress. You would think they would have it down to a…read morescience. When the sales contract was written up, it was grossly overpriced. I had to cut and slash to get it in my price range. Delivery in two weeks. Fine. I went home to figure out what went wrong. For a California King, Gilbert charged me for 2 queen size box springs. Should have been 2 twins. Received a phone call from Gilbert, delivery pushed back another two weeks. Any more delays and will cancel order and ask for refund. Best part of story is mattress delivered in third week by very courteous gentleman who set up new mattress and hauled away old mattress. From my personal experience, go elsewhere for a mattress. I do highly recommend their delivery team.

Exceptional service at Howard's in Covina! Edward Grimaldi went above and beyond to ensure my…read morerefrigerator purchase was seamless. He was patient, informative, and courteous, even retrieving my credit information when I didn't have my card on hand. His dedication to customer satisfaction is truly commendable. With an increase of online shopping, customer service has declined in many businesses, not at Howard's in Covina. I had put off replacing my fridge because I do not like online shopping (you don't know what you are getting). I am glad I came to Howard's. Edward has restored my faith in buying from local businesses. Thank you again so much for the great experience! Howard's offers great selection, exceptional service and their pricing will keep you from going elsewhere!

I came here three times by washer and dryer. The thing is I have a business if my washer or dryer…read moreis breaks down during business hours, I have to be so frustrated because I cannot run the business because I have a Spa and Salon together so since I found this place, I just want to here and pay and pick it up and deliver to my salon and so that way I can continue the business because I have to wash over 10 times every day! I highly recommend this place to everyone who owns a business!

I was on a hunt for a stove. I really needed to upgrade. I had my old stove for about 12 years. I…read morefound this place and decided to give a try after reading the reviews. Great prices, great variety of appliances, and great customer service. Lilly was so helpful. Delivery was smooth and fast. Definitely recommend this place.

Discount appliances. Guy delivered on time and it looks great!! Would buy from them again.read more

From the owner: Top brands for less! Appliance Outlet store , brand new open box at big discounts…read moreFull warranty and great customer service

Very professional. He helped guide me through fixing it myself over the phone saving myself a lot…read moreof money.

Go elsewhere very unprofessional do not call here rude and impatient . I was helping a parent in…read morethe restroom and guy couldn't be bothered to wait 5 minuets before leaving . When asked if he was on his way back he stated he was almost home and would not come back till the next day . No need your services will not be needed and I will continue to post to let everyone know just how rude and unprofessional they are . You have been warned do not call here .

We were having a few issues with our Kitchen Aid refrigerator. The freezer would accumulate frost…read morebuildup and water would leak out onto the kitchen floor. We called Covina Appliance as they were fairly local and had good Yelp reviews. We scheduled an appointment and they came out to inspect. They diagnosed the problem as a clogged drain, but they also recommended changing the drawer slides to allow for better closure. We agreed and waited several weeks for the parts to come in. Once the parts came in, the technician came out to replace the slides and clear the drain. He confirmed that the work would now resolve the issues we were experiencing. Within a few weeks, we noticed that ice was continuing to accumulate in the freezer. Given that we were out of town during the holidays, we figured we'd deal with it afterwards. We called the office and had the office staff look up the work order. They confirmed that frost buildup was part of the original request that was addressed. When we explained that the problem was not satisfactorily addressed, we were told that the labor warranty was only good for 30 days, and we were 5 days late! Unbelievable! The only offer we received was a waiver of the service triage fee, but would still be liable for the frost repair, which had already been quoted and paid for during the previous visit. Why would I even consider paying for them to come inspect it again in the first place? Not much of an offer. No thanks. Bottom line, they upsold us on drawer slides we really didn't need, but failed to resolve the actual problem. I would have expected some consideration given that we've done business with Covina Appliance a few times this past year. But given this latest encounter, I am forced to take my business elsewhere.

I just wanted to say "thank you "for making a bad situation good. I requested service for my…read morewasher, from the receptionist to the service technician employees were kind, caring and efficient. The technician diagnosed the problem fixed it in a timely manner without trying to up cycle the repair and the value was great.

my husband and I had a great experience here at Pacific sales in San Dimas,…read moreGabriel was very helpful, and patient with us with our many questions. He helped us with our 4 new appliances. also, Paul helped me with some cabinet handles. everyone was really nice.

Stephanie is the most knowledgeable sales associate and is incredibly helpful. I've worked with…read moreher on two different remodeling projects and I will always go back to her so I don't waste valuable time and money. Pacific Sales will match other prices and I have found they are usually the best priced already.

Prime team builders team was amazing to work with and very reliable. My kitchen is gorgeous. See…read morebefore and after

Prime Team Builders were fantastic!! Sam responded quickly,…read moregave a fair quote and started the kitchen project right away . They were professional, skilled and quick to resolve a small issue . I am beyond happy and excited with the results!!