I just wanted to say "thank you "for making a bad situation good. I requested service for my washer, from the receptionist to the service technician employees were kind, caring and efficient. The technician diagnosed the problem fixed it in a timely manner without trying to up cycle the repair and the value was great. read more

We were having a few issues with our Kitchen Aid refrigerator. The freezer would accumulate frost buildup and water would leak out onto the kitchen floor. We called Covina Appliance as they were fairly local and had good Yelp reviews. We scheduled an appointment and they came out to inspect. They diagnosed the problem as a clogged drain, but they also recommended changing the drawer slides to allow for better closure. We agreed and waited several weeks for the parts to come in. Once the parts came in, the technician came out to replace the slides and clear the drain. He confirmed that the work would now resolve the issues we were experiencing. Within a few weeks, we noticed that ice was continuing to accumulate in the freezer. Given that we were out of town during the holidays, we figured we'd deal with it afterwards. We called the office and had the office staff look up the work order. They confirmed that frost buildup was part of the original request that was addressed. When we explained that the problem was not satisfactorily addressed, we were told that the labor warranty was only good for 30 days, and we were 5 days late! Unbelievable! The only offer we received was a waiver of the service triage fee, but would still be liable for the frost repair, which had already been quoted and paid for during the previous visit. Why would I even consider paying for them to come inspect it again in the first place? Not much of an offer. No thanks. Bottom line, they upsold us on drawer slides we really didn't need, but failed to resolve the actual problem. I would have expected some consideration given that we've done business with Covina Appliance a few times this past year. But given this latest encounter, I am forced to take my business elsewhere. read more

The temperature on my refrigerator was going down So I called Covina appliance They came the same day Dago helped us He was very professional He knew exactly what to look for fixed my refrigerator very quickly read more

Covina Appliance is wonderful. Fast response to our call for service for our Refrigerator Ice Machine that was broken. Aarons diagnostic & repairs for our Ice machine was fast. Aaron the tech was extremely courteous & knowledgeable. I would definitely continue to use them and recommend them to my friends & family. read more

The time frame was 9am to 12pm, but Archie showed up just after 9am, so that was great. He figured out the problem and replaced the igniter. He used OEM Whirlpool parts so that's a plus. You definitely do not want to get aftermarket parts. OEM or nothing! He was fast, reliable and honest. He took a look at the coils too while he was fixing the igniter, but he said I still had a newer unit and doesn't need any replacements yet. Other shops could have easily upsold parts that don't need replacing for over a decade, but Archie and Covina Appliance do honest work at a fair price! Thanks! I'll be contacting Covina Appliance for future appliance needs. read more

Great service. On time and honest. The cost was within my budget. I will recommend their services

The service is always fast and reliable. We've used Covina Appliance for years and their technician Archie is friendly, explains everything and gets the job done right the first time. Great company!!! read more

Had a refrigerator diagnosed and a part replaced (Whirlpool Freezer Fan Motor) I'll start with the good: 1. The technician had the part I needed and installed it in about 50 minutes 2. It fixed the issue from what I can tell so far 3. They came out the same day, a few hours after we discovered the problem And now the bad: 1. Apparently you're not allowed to question how much they are charging you for a part ($189) that I was able to find online as low as $25 and at most $145. This is when the attitude started by their technician who condescendingly informed me multiple times that he had 36 years of experience. Guess that translates to how dare you question me. He did offer that the cheap prices I saw were not Whirlpool manufactured (aka OEM), but some mid to higher priced ones certainly were. 2. He then flashed a few webpages at me showing his price of $141 but I had no time to really verify what he was showing me. He also flashed one priced at $186 or so. I don't know maybe it was legit but who could tell given the 1 second I had to look. 3. In any Case, a $58 mark-up? I know we've had a lot of inflation but this seems to be a bit of gouging going on. Maybe that's fair I don't know. 4. The total bill was $409 before taxes. So they charged $220 per hour for labor. I guess I understand their expertise is valuable, but wow. I was hesitant to agree to the price (more on that later), but was also already on the hook for $99 for the diagnostic test so changing to another company means losing this and maybe encountering another semi-shady company. 5. I then got a mini lecture when I asked if I could use their $15 savings offer posted on the main page of their website right by the owner's picture. That's when I was told I couldn't because he was already doing me a favor by removing some ice build-up in the freezer. "That's 30 bucks I saved you so no," he said. Umm okay? Then he quickly followed that by mentioning that he was offsetting the $15 against the 5-10 minutes I spent deciding whether to proceed. Guess you have to decide instantaneously in this line of work. My bad... He summed it by saying I'm basically giving you a break already. 6. My water line must have gotten kinked after he pushed the refrigerator back in place. Now it barely dispenses water. I can fix it but how about a little pride next time. Of course, there will be no next time on my part and I will certainly share this experience with friends, neighbors and family. I thought being in business for 56 years might mean they were dependable and had happy customers. Well count me out, definitely not satisfied with the experience. P.S. I was at least given some condescending advice as he left. He said you purchased the wrong fridge and that he had a Whirlpool too, but one with certain features that help to avoid the issues I was having. "Had my fridge for 8 years now, and never had any problems." What a swell guy. Thanks for the advice. read more

Disappointed with Incomplete Work I hired Covina Appliance Services to fix my Whirlpool Washer. It would not stay balanced when in the spin cycle. Unfortunately, the job was not completed as agreed. Archie came out November 7th and said it needed a part and that we were over filling the machine. But said it was fixed when he left. ( Charged 150.00) I tried a load that evening and it was not fixed. Archie came out again and this time said it was my bearings. I asked if I should just get a new machine and he said no it was a great machine. ( paid 100.00 deposit to order part machine still not fixed) He came out December 5th to fix the bearings. Told me not to use it for 24 hrs because he had to use glue and it needed to dry. i waited until the next day to do laundry and machine still bounced around. I tried calling several times and no return call or anyone to fix it yet ( paid 450.00 for bearings) ) Despite this, I was charged in full 450.00 and told, "it should be all good," which is completely unacceptable. The work remains unfinished, and the lack of communication and accountability has been frustrating. I've tried reaching out to resolve the issue, but Archie only has service hours from 8:30-9:00 and nobody else can come out. It is now January 2nd almost 2 months from service and still my washer is not fixed. I expected a professional approach and quality service but instead was met with poor execution and dismissive behavior. I cannot recommend Covina Appliance Service based on this experience. I hope they take this feedback seriously and improve their practices. read more

Our dryer broke down Saturday, running but no heat. So I called my regular technician Danny but unfortunately his bussiness close maybe due to the pandemic. So I found Covina Appliance in "Yelp" and talked to Nicole today and nice of her to set us up for today, same day service. Story short, Aaron, the technician that worked there for 20 years arrived and amazingly finished the repairs in less than 10 minutes. I was about to cook some popcorn to watch but just like "Tyson" he was already done replacing the dead fuse and broken thermostat. Impressive!!! He even cleaned behind and under the dryer. Yes I found my new repair shop and will recommend them to everyone for help. Professional; reliable; on time; talk about speed, yes, quick service; knowledgeable about the problem! A little pricy but gauranteed to work. Thanks guys! Thanks Aaron!! Thanks Yelp! read more

I always call this company when I need an appliance repaired. They respond quickly and do great work at a reasonable price. I have been using them for decades. Ask for Archie. He is the best, and always provides helpful information on how to properly maintain your appliances. Excellent service!! read more

Quick turnaround time. Excellent communication. Archie (technician) was a great listener. He diagnosed the problem with our gas range right away. He was polite, expedient, and highly professional. Wouldn't hesitate to use Covina Appliance in the future. read more

James from West Covina I called at 2 30 on a Friday, the girl whom I spoke to was very helpful . She told me her techy was just finishing up and she would call me within 15 minutes , and she did. She set a time , everything went as she said, long story short I would recommend them and I will use them in the future. These guys know what service is all about great company great people thanx ! read more

They are great; we've had our washer & dryer worked on. Even when they don't work on a product...they refer another company. They are so helpful. read more

They weren't able to help on most recent problem but they were very upfront with me. I use them for many other projects. Will continue calling them first. read more

I always try to support a local small business. I had bought items from here before. However, there must have been a change. I went in and bought a simple fuse for a diet. It costs $20 which is steep. I can get a 3 pack for $5.37 on Amazon. But you want to support a small business. Then I got a new dryer hose while I'm at it. The dryer house wasn't long enough so I had to return it. With receipt in hand and I paid cash, they wouldn't refund me in cash. They had to put it on my debit card. They also charged me for the bag I opened so I didn't even get all of my money back. I will never buy anything here again. read more

What a great place to do business with!!!!! My washer knob had broken some time ago but it wasn't a rush. Recently my dryer started knocking. I thought ouch I am just not wanting to put out a huge amount of money for a new one right now. I searched Yelp and spoke to a friend, it all came down to Covina Appliance. I called and explained my issues with both appliances. Might as well get them both checked. I was given an appointment around my schedule. What a true blessing this place is! One phone call, one appointment, which was on time and dryer repaired within a few moments, needed rollers which they had in hand! My knob was ordered for the washer as well! Thumbs way up on this customer service!!!!!! Fast, friendly service, hard to find people like this anymore! Do not replace an appliance until you have them check out what is wrong with yours!!!!!!! A++++++++ read more

Aaron did a great job repairing my 15 year old refrigerator, which after 15 years started pooling water under thr crispers. He came out and got right to work. I could tell right away that he knew his way around a refrigerator! He quickly removed parts, cleared the clogged tube, and then replaced everything as it was. The fridge works great now. (After hearing a few horror tales from friends who'd bought new refrigerators that crapped out on them in a few years, I chose to go the repair route on my old one!) If you're looking to get your fridge repaired quicky and efficiently by a real professional, try Covina! read more

They are very helpful when I call to order a part. If they don't have it the part they will order it and in comes in fast. They are very knowledgeable and courteous. Recommend it for sure. read more

I called Covina Appliance when my new dishwasher seemed to be missing a piece where the 3/8 water hose connects to the dishwasher. I was immediately connected to who I thought was just a friendly receptionist, but boy was I wrong. She asked me for the model number and proceeded to investigate the matter further. She concluded correctly, that the part was not a whirlpool part but rather it was a fitting that I should be able to find at a hardware store. Most businesses would have taken advantage and made it seem more involved so they could make money, but no, this business is different. The part cost me $6 and a valuable lesson, that there are still good people out there. read more

Called and got appt for next week. Received a call they had a cancellation next day! Was prompt, courteous and very professional! They are the nicest people, from the girl whom answered ( sorry I didn't get her name) she was so helpful and nice. , The tech they sent was very nice and knew exactly what was wrong and fixed it so quick! I will defiantly call again for any appliance repair! Thanks for GREAT CUSTOMER SERVICE read more

Very professional and efficient service! Covina Appliance has always been dependable, we've been customers for decades. I'm so glad they're still around. read more

Don't even think about calling another repair service. I have used Covina Repair Service for many years and they are the best. Their technicians are friendly, pleasant, and knowledgeable. It's nice to know you can rely on this company when your appliances need some tender, loving care. read more

I called Covina Appliance based on yelp reviews when the heat from my dryer went out, needless to say I'm glad I did. They were able to send a specialist out the next morning, Archie. Can I say he was the nicest repair person I've interacted with in a long time. He was knowledgeable about the issue provided possible causes as to the cause of the fuse burning out and repaired the issue. He went the extra mile and cleaned out the lint holder, which he didn't have to do. I will be calling Covina Appliance again if any of my appliances break, how can't I not with an employee like Archie! Thanks again for your speedy service Archie!!!! read more

I have found a keeper! My 35 year old Kenmore dryer stopped working, and Covina Appliance sent Archie to revive it. He was efficient, knowledgeable, tidy and kind enough to walk me through the problem and fix. He also did a quick adjustment to my bouncing washer for no additional charge. This business has been around for awhile and I'm sorry that I didn't discover it sooner. But now I know that I won't have to peruse the web when I need honest, dependable appliance repair. Covina Appliance is top of the list! read more

Covina Appliance was a life saver after A&E Services left me hanging several times after not returning to finish a job. I had the pleasure meeting Archie, he came in, ran diagnostics and immediately targeted the problem just off a simple sound, I'd call that experienced. Water pump was ordered and washer was repaired the following week. read more

I highly recommend this company! My was was crazy! Felt like every time I washed the washed was going through the wall. Archie came in the home was honest and fixed my washer! I appreciate his honesty and his knowledge. Thank you so much! read more

Worst customer service I've ever encounter called Wednesday afternoon n was told to my wife they were going to be there in 30 min well it's Friday n I'm still waiting yeah right No phone call no show do your self a favor call someone that's reliable n professional don't waste your time calling these clowns who like to waste customer s time n hopes read more

Called Covina appliance about a month ago for a broken dryer. We called and made an appointment for the next morning. They called shortly after with news of a cancellation and came out the same day! Technician came out and was very professional about everything and the job was done in no time at all! I love that they are a local small business and were so helpful and responsive. Dryer is still up and working great. read more

I looked up am appliance repair company because our dry broke down. So I went on Yelp and found Covina Appliance and decided to give them a call for the repair. We are so glad that we did! Aaron was professional, friendly and wore his mask at all times. The price was super reasonable to repair and now we have a permanent appliance repair specialist that we would highly recommend to anyone who needs an appliance repair. Best of all, it's in the city of Covina! read more

Once again Covina Appliance comes in and quickly diagnoses and fixes a 20 year old Maytag Atlantis dryer!!!!!!!!! The dryer stopped blowing hot air and the service man Aaron mentioned it was probably 1 of 3 things. And of course it was one of the 3 and had the parts on hand and fixed it. He also vacuumed the inside of the unit and now it works great. Thanks again!!!!! read more

I went and asked for a door switch for the light, all i got were excuses. We need model and serial number. It is a basic door switch that any service person would know what it is. Went to cagles in upland, no problem. I question any repair shop that cannot even identify a common basic light door switch. read more

I called them since they are a Speed Queen authorized repair service and Archie came out who was extremely knowledgeable and fixed my problem in no time. Apparently I had a bad control board and he knew about the problem even before coming out to inspect it. I will be using them in the future if I ever need any other repairs on my appliances. Sorry, forgot to mention Nicole who answers the phone, she is also great! read more

I called and talked to Archie and I was just amazed how awesome their staff really is. Archie just blew my Mind with how helpful he really was. I am definitely a loyal customer for life read more

Nicole was great on the phone setting up the appointment and Archie, the technician, replaced the door switch for my dryer deftly. I have complete satisfaction with this company and have no reservation in calling them again for future needs. However, be advised that your location, such as Montebello, may be outside of their normal service area but they will do it if you are close to, even if not in, their territory. So, be specific about your address when requesting service. read more

Ok, everything I own for the kitchen and service area is over 20 years old! Without Aaron providing his extensive knowledge about these antiques I would be in the poor house paying to replace them all. I have repeatedly told him that he can't ever retire! The girls working the phone calls know when I call usually I am laying on the floor crying because something has gone out at the most inconvenient time like today - my refrigerator has decided to die with the heat wave needing everything to stay cold! And it's Labor Day weekend so I will have to wait until Tuesday to be saved by Aaron, if he can save it! I have relied on this company for the past almost 20 years and they have never let me down! read more

Professional service and they get the job done! Yes, it's a bit pricey, but it's guaranteed. Great customer service.

Had a service call on friday the 13th bad news already technician came out at to my apt. He spoke to my wife, she called me and said technician said generator out he charged $69.95 and I asked him to add freon or clean it, he said no!!!! I paid $69.95 for nothing. I came home cleaned myself and I made ice. Wow your company read more

I called them to repair my refrigerator that was leaking, he (Aaron) found problem showed me how I could fix it, to save money, I had him fix it. And he hooked up my ice maker .! Very pleased!! I recommend them completely!! Norma read more

Covina Appliance - Appliances & Repair Near Me - Covina, California

My 15 year old Kenmore washing machine wouldn't drain the water last Saturday. No appliance services open over the weekend. I called Covina Appliance first thing Monday & obtained a service appointment for 10am today. They called today to verify my information and told me Archie the technician was on his way an hour before the scheduled time. He was able to identify the problem immediately. He had the part & was able to fix immediately. Archie was very personable and professional, all COVID precautions were used. Thank you for the excellent service! I will use Covina Appliance for any future needs. read more