This review is long overdue. I've been using Specialized Appliance Services for years, and Aaron has helped me with everything from my dishwasher and fridge to my washer and dryer. What I appreciate most is his honesty--he'll tell you straight up if something isn't worth fixing instead of wasting your money. He's also incredibly quick at diagnosing issues and has always been spot on. Most recently, he fixed my dryer--he even came out on a Friday night and then came back late Monday to make sure it was taken care of since I needed it done quickly. If you're looking for someone honest and dependable, Aaron is your guy. Highly recommend! read more

When you sort thru the reviews using the 'newest first' option you'll see that most of the great reviews are from the past and most poor reviews are more current. If you choose to use this service, just know it's a gamble on what you'll get. The first scheduled appointment I had with Aaron, he was a no show. I reached out, he gave me an excuse, and we rescheduled. Aaron eventually came to my house, agreed to order parts to do the job, he took my $150 for the service call (which would be later applied to the total job cost). From that point on, I was given excuse after excuse, lies, and often ghosted. This went on for 3 months. Aaron claimed the parts were on backorder. Finally after 3 months of patiently waiting and dealing with his BS, I called the appliance company myself to check the inventory of parts needed and everything was in stock and had been. I immediately followed up with Aaron again for the status, just to see what he would say, and again he lies, telling me parts are still on backorder and because 'the company is overseas, communication with them isn't the easiest'. I knew that to be an absolute lie since I had just got off the phone with the parts department and the company has a US 1-800 number with a perfect english speaking person. I asked him some additional questions and he ghosted entirely. At that point I contacted my credit card company for a refund and I never heard from Aaron again. I then called another company and they came out and had my appliance repaired within a week, parts on hand! I'm sure if he sees this, he'll reply some lame excuses or a false story as he has done with others. But at least you've been warned. read more

I had such a great experience getting my washer fixed! He was incredibly flexible and understanding when I had to reschedule due to my kids being sick, which I truly appreciated. Once we confirmed the new date, he showed up exactly when he said he would and was in and out in what felt like minutes. He was honest, polite, and took the time to clearly explain what the issue was. What really stood out to me was his integrity, he only charged the service fee and didn't try to upsell or add unnecessary repairs. I was honestly nervous about the potential cost and about using a third-party service, but I'm so glad I gave it a chance. Highly recommend! reliable, professional, and trustworthy! read more

Aaron is my goto appliance guy. I have a finicky icemaker and he always comes thru and quickly.

This is definitely my Go To company for all and any appliance repair. The owner, Arron is a very knowledgeable, honest, trustworthy and professional man. After providing you with a quote, his prices will never change so you won't feel like you are getting ripped off. Arron is very efficient and will come into your home, do his thing and is out in a flash. I have hired this company to repair my washer, dryer and most recently, my fridge and freezer. I am TRULY happy with this company and the service Arron provides each and every time read more

Specialized Appliance Services - Appliances & Repair Near Me

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I really dislike writing negative reviews because I want to support small businesses. The first time Aaron came to fix our fridge 4 years ago he was professional, prompt, and thorough which is why I called him again years later. Unfortunately something changed since then and I simply did not see the same type of business ethics anymore. I called him mid-November to fix the fridge and he needed time to order the part which was going to take a few weeks. Ok. understandable plus it was near the holidays. Around mid-December the part came and he installed it. I thought it was odd that he installed it really quickly but didn't even wait for it to do a test run like he previously did and just took off. Of course it didn't work so I had to call him to come back and scheduled an appointment to have him look at it again. It's now January (I get it, it's the holidays and people are busy) and he checks it and it still isn't working. Now I completely understand that sometimes traffic is really bad but at every appointment we've set up he's been at least over an hour late and I think there needs to be more respect for people's time. It's now February and he can't fix it so $700 later I simply ask for a refund. He tells me he will contact the manufacturer. 3 months later in May the manufacturer denies that claim so we try to go thru the distributor. It is now July and I tell him I'll take even a partial refund to recoup my losses. I think it's ridiculous that I'm the one that has to hound him and chase him down when I'm the client every time. It's now mid October and several messages later I've simply been ghosted and out $700. read more

Aaron fixed my 10-year old Samsung dryer which would turn on, but wouldn't spin. He was able to quickly diagnose the issue and he gave me a fair price (cheaper than buying a new dryer). I will definitely use this company again for any future appliance repairs. read more

AARON SAVED CHRISTMAS!!! The day before Christmas Eve our igniter went out on our oven. We had a prime rib to cook for Christmas Eve dinner. Texted Aaron and same night, he was able to save the day. He had the exact part we needed because he is super prepared and was able to replace. He really went the extra mile and saved us. Thank you thank you thank you. We highly recommend. read more

We were experiencing some occasional leakage from our refrigerator and Specialized Appliance Services was one of the top companies that showed up for our area. I sent message through Yelp and was able to get a quote and an appointment fairly quick. Aaron showed up, I gave him a description of what we were noticing and he found a crack under the drain pan. Replacement of the actual pan would've required additional help to lift the fridge, but Aaron came up with an alternative solution and was able to patch up the crack. This was fine for us since it saved us a nice chunk of money and there hasn't been an leakage since. I would highly recommend this company read more

Aaron was amazing. He's hard working and fixed my dishwasher right up within minutes. I highly recommend him!!

Excellent job fixing my Maytag washer he knew exactly what was wrong with it and repaired it on the spot. The water would come in, but it wouldn't agitate. I paid $245 to get it fixed and it has worked like a charm. read more

I scheduled a service to diagnose our dishwasher and was given a 4-hour window for the technician to arrive. We waited the entire time, only to be told near the end that the technician was running late due to another job. What about us? Did we wait all that time for nothing? The next morning, we were rescheduled without anyone checking our availability. This company clearly doesn't value our time. We were promised a technician at a specific time, but they didn't show up and acted like nothing was wrong. How does this company have good reviews on Yelp? I definitely do not recommend them. Do yourself a favor and find another service provider. read more

UPDATE to Aaron's response: Again, there was poor communication REGARDLESS if I had informed him of my needing to leave the house for dinner by 6p on Friday. That does not allow him to be more flexible with MY time. At the initial appointment (Wednesday), AARON scheduled to come between 12-4p on Friday knowing of my dinner plans. Follow up appointment on Friday 12-4p: HE only told me that he would be running late when I texted him at 3:23p asking him about his ETA. He didn't take the initiative to contact me FIRST. I reluctantly rescheduled it closer to 5p per his request. Then I received another text at 4:51p stating he couldn't make it and to reschedule again for next Monday. I get that things come up BUT better communication is required here. If you know you're running late, I should not have to contact you first and letting me know about 10 minutes before our agreed upon appointment time that you can't make it is overall unacceptable. Regarding the $100 diagnosis fee, like this company, it would be put towards the total cost if the customer agreed to complete the service. In my experience with other businesses, I didn't have to pay until the service was complete to my satisfaction. It was my bad on this. ........... It's unfortunate I have to write this review after my experience today with this company (August 2, 2024). Aaron & I scheduled an initial appointment for a dryer repair on July 31st because our dryer was making noises. Without opening the dryer, he diagnosed it for $100 but didn't have the parts to fix it that day. Paid the $100 (my mistake thinking back at it) and was told I can pay the difference for the service when it's fixed - $350 total. Scheduled another appointment a couple days later between 12-4p. I texted Aaron about 40 minutes before 4p to make sure he would be able to make it within the time frame and was told he it would be closer to 5p. Received another text from him about 10 minutes to 5p stating he couldn't make it that day but can reschedule next Monday. I didn't have him return. Poor communication and overall interesting experience. Easy $100 though. read more

Up date: paid $455.00 for washer to be fixed , but washer doesn't work after he finished. I have text and left message to. have him return and fix the problem. I have tried to get ahold of him by yelp, telephone and he has not responded. Don't call him him read more

Our kitchen fridge wasn't cooling evenly, so I came on here looking for someone that specialized in those types of repairs. All of the reviews I read for Aaron at Specialized were extremely positive, and I can definitely see why now after having him fix our fridge! Aaron was super responsive, arrived on time, quickly diagnosed the issue, and immediately got to work on the repairs. He was done in no time, and even helped clean up the fridge after putting everything back together. I had some follow up questions after he left, and even those he quickly replied to when most would be done responding after the initial work. I'd HIGHLY recommend contacting Aaron for any of your repair needs, I most certainly will! read more

My refrigerator was out and I was scrambling to look for someone to repair it the same day if not the next day. Aaron was the only person who responded back immediately, despite his hours were listed as closed at the time I reached out to him. Not even those who listed themselves as open 24/7 responded back; which was heavily disappointing. Aaron messaged me back within minutes, gave me a flat price explaining how his pricing worked. I locked in my appointment time and he kept me posted on when he would show up. Aaron accurately diagnosed my refrigerator issue within minutes. He is knowledgeable, understanding, punctual and professional. He was straight forward with what was wrong with my refrigerator and did not try to find other issues so that additional fees would be charged on top. I am very pleased with his services and would definitely reach out to him if I have other appliance issues in the near future. read more

Aaron was quick and easy to set up a service call with. He came promptly in the scheduled window he provided. I appreciated that he was honest with me about his diagnosis and he just recommended that I completely replace the microwave unit I was looking to get repaired because it would be cheaper than doing a more costly repair of the damaged parts. I would definitely think about using his services again for other appliances! read more

Responsive: check Good communication: check Scheduled appointment: check Service completed at a reasonable price: check I needed my dryer and stove looked at. Checked Yelp in my local area and went with specialized. In looking at a couple of appliance locations, the $65 service call was the same. Chose Specialized based on good reviews. I was able to get someone on the phone right away and then scheduled an appointment with a two day window. Given it being thanksgiving, I was appreciative. Aaron D came out and right away assesses the problem. He answered my questions and gave his expert opinion without trying to sell me additional work. I appreciate people that are on time, honest and trustworthy. Definitely keeping this number for the future. Thank you!! read more

Specialized Appliance Services - Bad wheel on Samsung front loader dryer. Was rattling real bad. Surprised it was still spinning. - Appliances & Repair Near Me

We received Aaron's contact from a friend. One thing that really stood out was his professional courtesy. Prior to even entering our home, he politely asked if shoe covers were preferred. This is something I would ask my customers and shows respect to the occupants. Love it! Our LG fridge had an EFF error for freezer frost. Aaron came out and gave us a quote for repair, which consisted of a board swap. Initial engagement was about 15min. We agreed to move forward and service window time was set. Took a couple of days for the part to arrive. He did the swap in just 25min, amazingly fast! He said the old board had a design flaw and the new one he put in had heating mechanisms in place to remediate the frost build up. Excellent service and highly recommended! Thanks a lot Aaron for getting this resolved quickly and professionally. read more

My AC unit was blowing hot air on 7/12/2023,I called Aaron on the same day and made a appointment for the next day. He came in on 7/13 and went to work right away, he diagnosed the unit and told me that the capacitor most likely went bad. He replaced the bad capacitor and the AC started blowing cold air right away. He was very professional and problems solving oriented,he shall be my go to company if I have any appliances problems in the future. read more

The freezer in our 20-year-old Thermador built-in unit died. Several vendors either told us that it would need to be replaced (a $10k to $15k expense) or would require several thousands of dollars worth of repairs. Aaron came out, diagnosed the problem, and said he could fix it for a reasonable price. It wasn't cheap by any means, but it was a far more fair price than any other vendor. He ordered the parts and came back to do the repair as soon as they arrived. Unfortunately, the repair didn't quite work--there was a blockage in the line that was preventing it from cooling properly. Aaron came out the next day and got it working perfectly. There was a separate issue with a broken spring in the door that we had asked about, and Aaron ordered the part for that and came out yet again on a separate visit to repair that. It has been several weeks and both the freezer and the door are working perfectly. We're very grateful to Aaron for fixing the issues instead of just telling us to buy a new fridge. He was very polite and we felt he was honest and transparent about the issue and the risks of repair versus replacing. We'll definitely use him again for any future appliance repair needs. read more

These guys want to charge you even if they don't fix it. DO NOT CALL make sure you read all the details! And 10 years as an employee is very little experience to be a responsible business owner read more

Texted Aaron about a dryer that needed repairing. He was very responsive and was able to come that day. He fixed it in less than an hour and didn't even have to return; he already had all of the parts that were needed. I paid $285, which was well worth it. read more

Excellent service, fixed my dryer in ten minutes, very professional technician. And pricing is reasonable. read more

Exactly what they promise and fees are on point! Love the knowledge and service they provide! Happy to have a Go to forever now! Trustworthy, and Reliable! Call them now! read more

After a careful review of specialized appliances terms and avoid further issues, I will pay the $255 in addition to the already paid sum of $1200. I cannot emphasize enough that people read the terms of this service provider before hiring. Look for a provider that values a customers' time over financial gains. I DO NOT RECOMMEND THIS PROVIDER!! read more

Aaron was awesome. Came on short notice after another company I had an appointment with blew me off (Moms Appliance Service). Aaron fixed are washer latch mechanism and cleaned out are 15 yr old Washer/dryer combo. Works great now and saved us buying a new washer and dryer. Price was competitive and would definitely recommend. I will be calling on Aaron for future appliance services. read more

Aaron was the best! He came and added our dryer and had it repaired within a few days. He was communicating with us the whole time he waited for the part to arrive and was quick and doing such a great job! Definitely our new appliance guy read more

Very professional and punctual. Will definitely be calling for future needs. Gave great feedback

My microwave door stopped working and I was able to determine the cause of the issue. Which was severed wires between the door and the unit. I asked different companies for quotes and all wanted to charge me a fee just to come out and tell me I needed to replace the door. Aaron from specialized appliance services reached out to me, looked up the part and determined my best bet was to buy a new microwave as the cost to replace the door would be more than the microwave itself. I appreciate his honesty & the time and money he saved me. I wish him and his company all the best. read more

Aaron was quick to respond to the service request. Very well mannered and respectful. I was literally considering buying a new dishwasher before he came to the rescue. He came on the same day and fixed the issue within 5 mins. Super intuitive and was able to solve the problem right away. So thankful that I have a working dishwasher for the holidays again!! Thank you Aaron!!! read more

Contacted via Yelp, next day appt, part ordered and installed same week. Prompt, quality service and fairly priced. Our tech, Aaron was pleasant, professional and knowledgeable. Their system texted when he was on his way, and arrival kept to the schedule window. Thanks for the great work, I'll call again for any future service needs. read more

Arrived during the time advised. Was very polite and respectful. Explained the issue to where we understood the issue. Fixed the issue. Highly recommended if you have any appliance issues - give them a call. read more

I called They responded quickly Diagnosed the problem quickly Ordered parts that arrived quickly Came back and fixed it....quickly Service rep was nice professional and explained the problem with ease. Had him take a look at my dryer too and he was honest about the reliability of a repair lasting..I'll wait for it to die and replace it. So I will add ... honest read more

cancelled our scheduled appointment literally last minute after requesting confirmation multiple times. Wasted an entire day waiting for the technician read more

I attempted to fix the washer myself but was unable to get the part off. He gave me a price to look at my washer and replace a part that I had already purchased. He arrived, and he had to order a second part. Three days later, he returned, cut the broken part out, and a few minutes later, he was done. Since he was at the house, i asked him to service the dryer. He said no problem and completed the service promptly. Very professional and polite. I will definitely call again and use his services if another appliance goes out. read more

My 5yr LG gas dryer started making a thumping noise as it was drying. Kinda like what it would sound if you were drying a pair of shoes. Sadly our extended warranty had expired two months ago. So I decided to start looking for a repair service. After reaching out to few other services companies I can acrossed Specialized Appliance Services. I was able to text Aaron and in less then 15 minutes he responded I explain the issue I was having. He was able to come out to run a diagnostics on my dryer. We set a time later in the afternoon. I appreciate that he sent a text when he was on the way. Once he arrived I ran the the dryer for him and he knew what was going on. I appreciated that he had the parts in his truck and he was able to fix the dryer. Feel that his prices was very fair. If and when I have a another issue with any of my appliances I will be calling Specialized Appliance Services. Thank you Aaron for being reliable.. read more

Aaron was prompt, knowledgeable and professional. He was communicative and kindly accommodating to my schedule. I have a working dishwasher again! I highly recommend read more

Aaron was wonderful!! He came out to repair my LG refrigerator! The freezer was over freezing and my ice make had stopped working!! He was honestly and direct!! Highly recommend!! read more

My dryer was making a loud squeaky noise. I found Aaron through Yelp, Aaron came to diagnose the problem he charged me a fee which was reasonable he order the parts came back the following week. He replaced the belt and the bearing also cleaned inside the dryer removed all dust. He did a good job no more squeaky noise. . I would definitely call him back. He is very honest, professional and fair with price. read more