I had to stop and pick up some things for a project I was working at home. I hadn't been here before but I was in the neighborhood I am glad I stopped because this may just be my new Lowes moving forward. The parking lot was almost empty, as was the store. I've hit Lowes and the Home Depots at all hours of the day but I've never seen one this deserted. It was strange because it's conveniently located next to all sort of neighborhoods. I guess people just don't have things break in this part of town? I didn't have any issues finding the parts I needed, and there were plenty of employees available to point me in the right direction for them. This was probably the less stressful trip to Lowe's I've ever had as I didn't have to deal with all the sheeple. read more

Came in for Halloween decorations and this store was cute but I wanted something more scary something to really knock the socks off these kids lol overall 5 stars for the great customer service read more

Lowe's Home Improvement - Hardware Stores Near Me - Chandler, Arizona

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We appreciate the service at this location. We came here to look at new locks, dishwasher, and laundry units. We found great deals for all appliances. We even found it better deals than Best Buy to include installation for all. Jim was very nice , he helped us with our laundry and dish washer. Even did the scheduling of delivery installation! Friendly and appreciative service. Matt is who helped us with the door knob! He was friendly and patient. We will continue to support this location! read more

Shout out to Tony who greeted me as soon as, I walked in, to Noah the paint Department Specialist who went over and beyond with assisting me with my dream pallet of colors that I'm thinking of going with for an accent wall for the Spring/ Summer cleaning and for also thinking that I was 25....lmao grateful honored and blessed You're too kind Sir, and Thanks to Alex who was nice and courteous to have gone out of his way to speak and asked if I needed help! All 3 gentlemen didn't hesitate to help me with all my needs! I am extremely shocked at how empty these stores have been since, everyone is shopping for Christmas and home decor seen to have been placed on hold. This is the ABSOLUTE BEST TIME to get your housing in order because in a few weeks Arizona will start to head into Summer again. The 75% off sections are with things that we could all use rather your in an apartment or house. The Room Air Purifiers are originally $129- 179. I honestly thought that, $30 for this, much needed purifier, was a mistake and that this, was a typo, so I hurried up, paid for it and left! Lol I even called my Friend and had her to go get one for her household as well. These come in handy for keeping the air clean from all of those nasty germs out there! Humans are still catching covid and other sicknesses which I'm trying very hard to not join in on that !!! Anyhoo... go and check it out before they're all gone! read more

Lowe's Home Improvement - $29.67 to be exact! You're Welcome - Hardware Stores Near Me - Chandler, Arizona

This review is for the plant department. They have been very late this year in bringing in fall flowers. Today they finally got in a shipment and I about fell over when I saw the prices! They want $2.99 for 1 very small plant like a merrygold, or a snapdragon. Last year that would get you a 6 pack of the same thing. They didn't even have any 6 packs or flats of flowers, so the cost of color for the garden this year is many times more normal. read more

I'm kind of surprised by the low ratings at this location. We've only had good to great customer service here and when we had questions on how to fix somethings or what to try in our attempts at home improvement, we always got some good to excellent ideas. We particularly like the garden center staff who are very nice and patient. Mindy in cabinets area was very nice and helped answered some things that were not in her dept. Another gentleman who worked in appliance, though, was quite unable to help me answer something that he just said was not in his area, but he did refer me to someone at the Pro desk who tried to help, but was not the nicest about it even though he gave some thoughts to it and some observations, but then he quickly got impatient when I asked a couple follow-up questions to better understand how to fix that patio cover's underside/ceiling. Best customer service goes to the paint dept's staff person, I don't recall his name, but he guided us all the way to the weather stripping area to show us where things are that we were looking for instead of just saying it's on Aisle ## and he also explained how to ready paint codes to me (Base A B C, etc.) in a simple way (there's more to it, that I'll just have to take time to read up on). He even helped us look into getting some mechanical parts for some window blinds that are malfunctioning, although Lowe's doesn't carry those parts. He made sure all of our questions were answered before he left us to figure things out. Kudos to him and our appreciations! Finally, I found some great values in their large clearance section at one end of the store and also found a few other little sections of clearance items in (what seems to me to be) random parts of the store. Overall, this is a good store, and most of the staff are quite nice and helpful. We got what we needed and the prices were reasonable to excellent (b/c of the mark-downs in clearance). read more

I'm come here pretty often, but had to leave a review after my most recent visit this past Wednesday to pick up a door latch... The visiting management team was onsite and I saw more red-vest than I'd ever seen... EVERYONE was helpful... and by helpful, they ALL ASKED "Do I need any help" and greeted me more in 10 mins than I have ever been greeted in the years of coming here... Bottomline... That level of customer service is needed EVERYDAY!!!! I appreciated the over-extension of support and I even let them know while I was looking at a Pizza Oven... As the entire group of like 20 people made their way over to me, I was like "I'M GOOD" & Yes I'm a reward Member who knows about the 5% Savings... I joked with them a bit and to end they asked if I needed anything... my response... Yes, To Leave Me Alone (in my Michael Jackson Voice)!!! read more

Lowe's Home Improvement - Pizza Scouting before it all went down!!! Haha - Hardware Stores Near Me - Chandler, Arizona

Multiple issues with carpet install, installer no shows, failure to reorder replacement carpet, months of delays just leaves me saying I will never shop here again if I can avoid it. Do not buy carpet from them as their installer, Keller, hires the cheapest labor with no skills who do not follow install procedures and even when they finally inspect and say it needs to be redone completely, they fail to reorder the carpet. They schedule the re- install but then can't find the carpet so have to wait ANOTHER month for them to reorder and reinstall. Lots of lost work time for no-shows and the best they offer is $200 on $2500 carpet?? Nope. Never again. read more

for "3 years "...i have been trying to receive my "veterans" discount ..10% on purchases...***no less.. than 15 trys .(without success) or customer services.. aid .."passing the buck"..to help me..today (11/22/24)...was a different story...upon relaying my unsuccessful history/ issues..to " justine " ..she took upon the task..others refused to do!!!for ..more than 1 hour ..she navigated the lowes/id-me apps..multiple set backs in the apps ..to..finally getting ..my veterans statis..acknowledged.."never " being ..dismissive,rude,or defeated ..."finally "..a **true**..customer advocate..my "hero"..(veterans" need" heros..too)..my utmost respect & sincere ..thanks .(justine)...a "truly rare".. compassionate human being..in these dark times..5..star+ individual/ employee ..thank you.."justine " read more

Had new windows installed by Lowe's (one of their third-parties) only two years ago and with all of the rain lately, 3 of the windows have started leaking in multiple places! I had original 30-yo windows that never had a problem but figured it was time to upgrade... complete mistake! Go elsewhere as Lowe's will not stand by their installation services. read more

I am writing to formally express my extreme dissatisfaction with a recent carpet purchase and installation through Lowe's. The entire experience has been frustrating and disappointing. First, it was very difficult to get scheduled with your installer (Keller) in a timely manner. When Keller finally came to provide an estimate, the sales associate explained to me that they would cut tile and replace it with carpet. I was quoted a price, which I paid, including $390 specifically for tile cutting. However, when the installer arrived three weeks later, he informed me that they did not have a tile saw and instead planned to lay the carpet over the tile. The result looks unprofessional, is already coming unglued, and does not match what I was promised or paid for. When I called to have the issue corrected, Keller stalled and ultimately refused to fix the job. To make matters worse, Lowe's Installation Support--specifically Manager Kelly--sided with Keller instead of addressing my concerns. This is despite the fact that the work order clearly states tile cutting was included, and that Keller successfully removed and replaced tile in a separate room during this same project. Kelly failed to resolve the situation, and I was not offered a refund for the incomplete and substandard work. As a paying customer, a veteran, and a loyal Lowe's shopper, I expected honesty, professionalism, and accountability. Instead, I received poor service, broken promises, and no resolution. At this point, I am requesting either: Sincerely, Veteran read more

I found a nice berber carpet on unmarked clearance. I finally came to pick it up with a truck that wasn't ideal for the load. All the hardworking guys wiggled it in my vehicle and made it work. Thanks Noah,Chris and the other 3 guys. I appreciate you guys going above and beyond and providing great customer service! read more

Lowe's Home Improvement - Hardware Stores Near Me - Chandler, Arizona

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A simple project-tiles and toilets. Started July 17,and ended August 19. Had to go into the store five times to make sure I had all the materials that would be needed.They still didn't get it right. When I took back extra materials today, they didn't even get the refund right, and I had to go back! You have been warned. Don't hire Lowe's for installation! read more

DO NOT PURCHASE APPLIANCES FROM LOWES!!! They will tell you they have everything in stock. They will guarantee you a delivery time. The day before delivery, suddenly they don't have everything in stock and your delivery is going to come on two different days. You take a day off of work and this lowes doesn't give a shit that they are screwing you over. Purchased a washer and dryer and suddenly they both can't come on the same day. Not the first time they screwed up read more

Dealing with Lowe's, in my opinion, has been a misfortune for my 2024. I purchased toilets from the store and paid for delivery and installation. That was in February and fast forward to mid-April, I still don't have anything installed. During the first try, the people went to the store to pick up the toilet, only to discover that the store did not realize the toilet was to be picked up, and by that point all models of that toilet were sold out. We rescheduled, and on the second try, the contractor (arranged by Lowe's, not by me) unilaterally rescheduled the installation date because of certain inconveniences on their end. This morning (April 12) was the third try, and the installer did not know that he was supposed to pick up the toilet, nor did Lowe's! I have to wait again for the installation. It appears, IMO, the store is not able to fulfill their obligation of installation. I paid extra money for the installation thinking I can trust the business. It appears my trust is sorely misplaced. We are supposed to have another date rescheduled, but it has been three hours, and no one has reached out to me for a rescheduling. At this point, I might be able to have them installed in the year 2067. Who knows? I am not pleased, and that is stretching that phrase past the breaking point. read more

Cynthia the store manager was amazing. She helped out at the return counter, then assisted me on mixing my paint. This Super Woman deserves a raise!!! Thank you Cynthia! read more

YOU ARE CLOSED FOR THE ENTIRE SUNDAY JUST BECAUSE IT'S EASTER?!?! Didn't know huge national chains shutdown for religious holidays. UNBELIEVABLE, guess I'll finish my project NEXT WEEKEND after I visit Home Depot. Also maybe put a better sign up so the 10 people I saw walk up arent left confused read more

Do not shop at this Lowe's. I received incorrect information about a return. Because I lost my debit card I used to purchase an item I wanted to return. I was told my only option was a store credit. Once I was given that, I returned to see if there was anything I could do, only to find out it could have been returned to my bank account had I not done the store credit. So now I have $150 store credit I never plan on using and I am out $150. Thanks a lot Lowe's West Chandler. Way to look out for your customers. read more

My husband had an amazing experience here today. Kevin went above and beyond to help my husband get a large storage rack off the shelves and then met him out at the truck to help him load it. That is how customer service should be. And Kevin did not disapoint. read more

Excellent customer service and education today from Scott re tiles, grout and backsplashes.

I would love to say that this location has the Best Customer Service Martez was super helpful and knowledgeable about the product I needed and I normally shop Home Depot but never again!! read more

We wanted to buy a new refrigerator and our first and only stop was Lowe's. I had done my research and knew what I wanted, Fingerprint resistant and no ice/water dispenser in the door. Easy enough, they had what I wanted and the salesman was very helpful. They give a two hour time frame for delivery and I recieved a text bright and early a couple of days later saying they were on their way. Delivery men were wearing masks, Delivery was flawless and we're very happy with our purchase. read more

I purchased a 10*10 gazebo from Lowe's on August 17th 2023 upon delivery the box was damaged. I spoke briefly with the delivery company and they told me to contact Lowe's. I literally had to pay a company to assemble it. The person laid out everything nicely to ensure all would go well . He noticed that two of the posts were damaged badly! moving forward I contacted Lowe's customer service and got the run around. I finally got someone to tell me where the gazebo originated from. I was told it originated from Lowe's home improvement 7100 West Ray road in Chandler. I contacted delivery and spoke to Chris/McKenzie on separate occasions. Chris informed the gazebo will be picked up by a third party delivery on September 11th and it was. Two weeks later I contacted the Chandler location and spoke to Mackenzie and was informed that they never received the item back in their warehouse. He stated that they will contact the third party pick up and delivery company they use to see where the item is. Another week went by and I contacted the Lowe's location and Mackenzie informed the third party does not know where the item is. So I asked him how long it would take to find this item he told me he didn't know. I stated that's not good business and he told me they don't have a time frame. Today is October 20th 2023 and I still have yet to hear from Lowe's. I went on to contact my bank credit card department to deal with them moving forward. I do not suggest ordering anything that is extra large from Lowe's that does not come directly from Lowe's warehouse and is purchased through a third party. This is such a bad business but I'm not surprised. read more

This Lowe's location is a great store; however, I returned a Christmas gift that I received two of the same gift. Sandy in customer service did not even asked if I wanted a store credit or gift card but returned the item and the credit went back to my sister-in-law's CC who purchased the gift for me. I hope the top brass in Lowe's can find time to read my review and use this as a "coaching opportunity" so this inconvenience doesn't happen to another valued customer. Again, this Lowe's location provide best in class service every time I visit but this time Sandy didn't do her part to provide world class service. read more

Service fail - still waiting for someone to assist and sell paint. Have asked three people and still no one.now just left- apparently no one is currently working who can sell paint. read more

I like this Lowe's! It is the one closest to where I live and the workers here have always been pretty pleasant. I most often frequent the garden center in search of new plant babies. Selection is pretty good and price is decent. They don't get their citrus shipments too often, unfortunately. I've been in search of a kaffir lime tree and they told me to check back in two weeks. I can spend a decent amount of time here, although it is hard shopping the outdoor section living in Arizona since it gets so hot during the summer! read more

Lowe's Home Improvement - Money tree from the garden center - Hardware Stores Near Me - Chandler, Arizona

I made it to this store to do an important refund because I purchased the incorrect window film and it was 8:58 and I saw employees in the doorway as I got out of my car. I opened the trunk and grabbed my refund and they quickly shut and locked the door. That was smooth. And that's why unsuccessful people have to be insensitive and work for a corporation like a pawn. Good luck with your minimum wage. And I'm glad you got out early to get back to your grand lives. Meeeow! read more

I've been shopping at Home Depot for a while now since the Lowe's service disappointment 6 months ago and they (HD) have done well. I bought about $300 worth of stuff and returned some items that I didn't like. All went well. The great thing about capitalism is that you have choices. I'm choosing not to shop at Lowe's. read more

Extremely poor customer service! First and last time coming here. Waited 20 minutes for someone to help me after being paged. No one ever came! Of course I asked for the manager. I spoke with Myra the current manager at the time; she didn't seem too concerned with having her employees doing everything but helping customers. Seen serval employees on the floor chatting or on their phones. Only person that tried to help was the person at self checkout area. Will be calling corporate and will not be back. This store minus well be self serve because the employees don't work. read more

I can't be more thankful. My fridge went out and I lost almost everything. Couldn't find a fridge in CG so off to Chandler. They actually had the one I wanted "out of the box" so it was an extra bonus. Loaded it up. Got it home. Got new groceries. Doesn't work . Customer service can't help. Load fridge back up. Customer service was very nice. They immediately got management. Management got someone from appliances. This is now like 8:30 at night and there is a good chance I'm loosing my new groceries too. ‍ nope. They pulled it together. BTW a counter depth, side-by-side is not easy to find. Finally home. Unload new fridge. New fridge is cold and beautiful. read more

Lowe's Home Improvement - Hardware Stores Near Me - Chandler, Arizona

I bought a French Door less than 10 Years ago. I've had nothing but issues with it since we bought it. First it was installed wrong and the installers were back about 5 times. The store manager was at the house to look at it and admitted the installers needed to come back. It was a door with blinds inside the windows. Now they don"t work. It is really frustrating making a large purchase and being screwed. Now I have to hire a real door company to look at it because it is stewed and the caulking or whatever they used is drying up. NEVER buy a door from Lowes. read more

We had been looking for an electric grill... ACE had them on sale, however, had none in stock! We really wanted this particular grill..since not being able to find one at ACE we decided to try Lowe's! What an awesome awesome experience! After not being able to find the grill that we were looking for, we asked Nick, who was in the middle of doing something else on the floor...without hesitation, he took us right to the exact grill. It was the only one left... it also was $60 more than at ACE.. Nick loaded up the grill on a cart for us and said that if we can pull up the sale on our phone, they will price match.. he was super friendly and helpful! Max was our cashier...super friendly too...we showed him the ACE ad, then he called the manager for approval on this Fathers Day..she was not friendly, but did approve the price match... Max and Nick made up for her unfriendliness with their friendliness and excellent customer service... Max also kindly loaded it into our car. Thank you! read more

Lowe's Home Improvement - Hardware Stores Near Me - Chandler, Arizona

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Love this store! Recently, Dad & I came to this location to buy appliances for our new home. After wandering around the store for nearly 15 minutes & nobody waiting on us, a very nice customer service associate, Steve, not only inquired what we were interested in but also helped us select each appliance & made the sale! I HIGHLY recommend Steve. He is the absolute best & very much the friendliest employee they have working for their company! read more

I ordered a new door from Lowe's months ago. The door was supposed to be installed almost 2 months ago, but every time I spoke to someone there was an item missing. They had good communication at first, but then I stopped receiving updates. I'm finally told that it's ready for install, only to receive a damaged door. They can't repair it so they have to order a new one. Who knows when I will actually get the door I have already paid for. read more

I have literally spent 6 days waiting for my dishwasher to be installed. Crst home solutions and their subcontractors are just the worst. And yes, there are 3 levels you need to go through to get an appliance installed! Crst sent a few automated text messages, the servicer of the servicer text once...bottom line is you can't get answers and in my case, you can't get appliances delivered. Today was the 5th day I was promised by crst and/or their servicer. Its a ridiculously horrible system. After today's failed delivery from 3-5, I just requested a refund from Lowe's. This was the first appliance I purchased from them, I highly doubt I will even shop there again. Crst has 1 of 5 rating on BBB, obviously not accredited. All I have read are complaints about this company. Hopefully lowes will look into hiring customer service oriented and competent installers in the future. Back to Home Depot for me, I verified they don't use Crst. While posting this, the 5th day I was promised delivery, they actually called! They called at 6:30 pm to let me know my dishwasher being delivered between 3-5 is not being delivered today. . Good luck if you deal with this disaster of a system! read more

In the past we have used Home Depot for our home improvement projects but we thought we would try Lowes for a change. NEVER AGAIN. The most awful experience. With HM you get one contact person to deal with. With Lowes you never know who you will get. The flooring dept seldom answers the phone. The flooring manager, Collen, and the store manager, Adam, both promised to follow up and return our calls. Never happened. Here are some of the things we experienced. 1. Received different information from different associates as to what was needed (Mark vs Marcus) 2. Associate ordered material we did not want or need (2 types of underlayment and baseboard-Marcus) 3. The on site measurements did not include the hall area 4. Additional material needed for hall was not ordered. 5. Installers came on time but left due to not all material being on the job site. 6. When the Lowes driver arrived to deliver material, he left it in the parking lot. My 71 yo wife and her 79 yo friend had to carry the 1020+ pounds of material in 102 degree heat into the job site. He would not even cut the plastic wrap off. 7. Both the store manager and flooring manager did not get back to us as they had promised. 8. When material arrived at the store, the store would not deliver it when needed so my wife and I had to pick it up and deliver it to the job site. 9. On the rescheduled day of installation, one piece of material was the wrong color (1/4 round) and not enough ¼ quarter was there to complete the job. I had to spend 1 1/2 hours driving to get the right amount of material. 10. Eclipse, the installers, did a good job. 11. It was explained many time that the installation was in a short term rental 2 story condo. Things must happened on time as we had to block days from our unit being available for rent. We lost 2 days of rent. Est $250/day. Asking for $500 compensation. LOWES OFFERED JUST $25. I told them to keep their $25! NEVER AGAIN. STAY AWAY FROM THE CHANDLER STORE. read more

I had a really hard time replacing the ancient car battery on my car. Multiple employees approached me and try to help. Peter took 45 min researching and figured out how to help me. He was so patient and kind. Great experience overall. read more

Lowe's get credit for promptly processing a complete refund, but OMG do not buy household appliances from them. They have an internal installation unit, but the actual installation and warranty service is outsourced to CRST Home Solutions, which is a disaster. Dishwasher ordered 6/3/21: Midea standard size, low-dB (i.e., quiet) but nothing too special. Lowe's location puts dishwasher unit on loading dock 6/3. Installer is supposed to contact us. For more than a week, we hear crickets Call to Lowe's Installation number more than a week later results in an installation date more than a week after that, 6/18. Installer shows up, without the proper input hose, blames the Lowe's store, finds the right hose on the truck, installs somewhat crooked, connects outflow to the sink drain overflow (not the actual drain). But that's not the main problem, since all of that is basically fixable if a comedy of errors. Main problem: dishwasher stops cycle about 15 minutes in. Will not reset with an unplug/replug. How do I get warranty service? I walk into local Lowe's, which tells me to call the installation number, and the installation line tells me that they provide warranty service through ... CRST Home Solutions! Okay, repair people show up 6/23, certify unit as unrepairable (though they think it's just a faulty sensor), and tell me to contact Lowe's for a replacement. At this point, I'm thinking I should put Lowe's Installation line on my Family-and-Friends plan. So, I call the installation line, they say they need to put me in contact with the local store, where someone says, yes, they can order a replacement. THIS time, CRST Home Solutions contacts me promptly to say that they can install the replacement unit 6/28. I'm out of town, but my spouse will be there, sure, fine. 6/28, am: installer calls my spouse, says they should have the unit there in 30 minutes. Yay! 30 minutes later: installer calls back, says that the replacement unit is not on the loading dock. When I return from my trip, I go to the store 7/3, and the appliance department says that, yes, the unit has been sitting on the dock of the relevant store since 6/26. Yes, friends, the installer went to the wrong Lowe's and didn't try calling anyone to see if they went to the wrong store. If you're still reading this, you may note that it has now been exactly a month since I ordered a dishwasher, and a dishwasher I have not. And, its being a holiday weekend, Lowe's installation line is giving its folks the weekend off. That's fine, since it doesn't matter whether I call them that day or Tuesday. I called Tuesday, 7/6/21, and Lowe's did not dispute the refund request. They processed it within two days. Best service yet in this interaction. And I have a brand-new, shiny, nonoperating Midea dishwasher that probably just needs a sensor replaced read more

Worked with Lowe's for our laminate floor purchase and installation. They brought in Cesar's to do the actual installation. Everything looked great, but then we had a small leak from our refridgerator and it revealed that the installation was done incorrectly, and MAJOR corners were cut. Backer rod and caulking, which was purchased and delivered to the house prior to work beginning, was not used as we had talked about with Lowe's and as per Pergo instructions. This resulted in the leak being way worse than it should've ever been - water went under HALF of our new floors and they had to be ripped out (literally, just one month after installation), along with our bottom cabinets, which were also impacted by the water. Furthermore, the backer rod and caulking materials are not in the house. And since neither were used in the installation, we can only suspect it was taken by the installers, sadly. We have been trying to work with Lowe's to remedy this. It has been 4 weeks (incident happened 9/27/19, it is now 10/25/19) and we've gotten NOWHERE. We've basically been passed around - from store manager, to "customer service" to the claims department. Claims did finally send an adjuster out on Wed 10/16, and we've heard NOTHING back (we were told 3-5 days) despite following up with both the adjuster and our Claims contact twice this week. It's become very clear to us that this major issue is not a priority for Lowe's. How disappointing after spending this much money. We've been living in an essential construction zone for 4 weeks now - exposed cement, ripped up walls, dust everywhere. At this point, it's starting to impact our quality of life having to live like this with no end in sight because we can't get Lowe's to respond with action steps on how they're going to fix our floors and cabinets. We have no kitchen. We're missing half our living room floors. It's a disaster. I understand Lowe's didn't do the actual work, but they are responsible for sending trusted installers to work on their behalf. They failed. I wrote a similar review for Cesar's as well as I think people need to be aware of what's going on here since I don't imagine this was the first time corners were cut. Fortunately, most people would just never realize it unless they had an incident that would reveal the shoddy work. I'm also not 100% convinced the leak wasn't a result of the installers moving the fridge around during the installation process, and not confirming the hook-ups were secured once they moved it back into place. We'll never know. I'll be filing a complaint with the AZ ROC and BBB also. MAKE IT RIGHT, LOWE'S. read more

This Lowe's store is always clean and professional looking. Items are well stocked. On this particular visit, we went to purchase Christmas decor and they did not disappoint. Christmas stuff everywhere! I particularly loved the "enchanted forest" as I nicknamed it. Trees, trees everywhere with a bench to sit on inside. I could sit there all day and look at the pretty lights! I highly recommend this store. We've purchased appliances, and all kinds of items here and never once had a problem. read more