WILL NEVER BUY FROM LOWES AGAIN!!!
We started at the Lowes in Westminster to purchase a storm door with self storing screen and have it installed. Westminster Lowes said we needed the measurements for the door (it's a new construction front door) as there were no "standard" door sizes. So we drove to Brighton, measured the door and headed to the Brighton Store. We could not find anyone to help us, and eventually paged someone to "Millworks" to assist us. He was so inept, he actually called for assistance in typing the order into the computer, because he typed too slow. We waited 10 minutes, before he started typing himself. While holding the measurements obtained from my house, we tried to order the standard front door. We were told we were unable to purchase the door, without a person from Instillation Detail coming out to measure for the door. This was going to cost us $35, and we had the measurements with us... still they would not sell us the door.
So we took the detail installation and the door information to the counter and tried to pay for the detail, an instillation ($98) and the door ($312). The cashier, who was slow and rude.. did not know how to ring it up, so she called a manager... who also did not know what to do. He told us we could not pay for the door until the detail guy came out. He then told us that the $35 would be deducted from the $98 instillation fee. He said once the detail guy came out, my we could order the door over the phone and authorize payment via phone line. All of the paperwork and information provided to us said the detail guy would call within 2 business days. I waited until the afternoon of the third business day and called. At that time, I learned that he came out without an appointment and measured the door a day earlier. No one called to have me order the door or my father to pay for the door. Who knows if he actually came out, or used my measurements.
So I told them the door I wanted, which included satin nickel hardware. I got a phone call from Dell in millworks who informed me they did not have the satin nickel hardware for the door. He made it sound as if Pella no longer made the satin nickel hardware. He told me he was just going to "go ahead and order the brass" which he had in stock. I explained that my HOA did not approve the brass, only the nickel. He offered to send me a stock door, with warranty parts for the door knob, in nickel. But, he said, they didn't have any nickel kick-plates, so I would have nickel knob and a brass kick-plate until they could get more kick-plates in, which could be "days or months". By the way, it would still cost the same $312. Eventually he ordered the correct door with the satin nickel hardware (adding the extra cost of $50 for a special order). The door was ordered and paid for over the phone.
Three days later, I got two calls from millworks and instillations and learned that I needed to sign a contract. The guy from millworks said he could email or fax the paperwork to me, but installations said I had to do it in person. She told me I could come in on a Sunday.
I rolled into the store on Sunday at 4p.m. And there were three cashiers standing at the customer service desk. I stood there for 3 minutes without anyone saying anything to me. I asked if they were open and got a semi-verbal response. I explained why I was there and the cashier stood there and did nothing. I told him again I needed to sign paperwork that was supposed to be in the instillations office, and did nothing. Eventually he sauntered back to the manager's office. A short time later, a manager came out... they could not find my file or paperwork, so they could not help me. I needed to come back in the following day. He eventually contacted another guy from millworks, who was able to look up my door and the order on the computer (the file is totally MIA).
While I waited for him to print out the contract, he explained that he didn't understand why we paid for a detail, since it cannot be deducted from the instillation fee ("I hope they didn't tell you it would." ). He added that all doors come in two sizes... front door size and back door size. If he had been working, all he would have needed to know was where it was going. When I told him we had the measurements he told me there was no need for the detail inspection, it was not a requirement and would not be deducted. He told me the other guy from millworks that I had been dealing with stole the account from him, and clearly "messed it all up." He also said the other guy never should have offered the warranty parts on a stock door, because they would not ever give the nickel kick-plate read more
