I had such a great experience at this store; the manager Richard was so patient, friendly, and helpful. I'm new to the area and so happy to know I can always come to this Ace Hardware in the future and feel comfortable asking for what I need! read more

I went in today to pick up an online order. When I arrived, the lady at the customer service desk was helping another customer, so I waited patiently for my turn for about 5-10 minutes. When she finished with him, the phone rang and she immediately answered it without even acknowledging me or saying "one moment," despite me standing right in front of her. I believe in-store customers should be acknowledged and assisted before phone calls. Thankfully, a cashier noticed I was waiting and stepped in to help. My pickup took less than 5 minutes. If she hadn't stepped in, I would have waited even longer. While I appreciate the cashier's help, the lack of acknowledgment at the service desk was frustrating and disappointing. read more

Friendly, polite help all-around! What the younger ones lacked in experience they made up for in tenacity - asking the busier senior staff my questions and returning with answers! I watched an elderly woman with thick accent ask the checkout clerk for "dirt" and she got quick, polite full-service help without being passed-off to others; "You're planting flowers? I have just what you need!!" Lastly, I stopped to watch staff training on the knife-sharpening machine (photo below); I received a sweet "Welcome!" and a free knife sharpening on my next visit! This was a busy Saturday - and I'll go out of my way to visit again. Thanks all! read more

Thornton Ace Hardware - Charming staff, and "cutting edge" knife sharpening station! (Pun intended) - Hardware Stores Near Me - Thornton, Colorado

I've purchased hundreds of dollars worth of merchandise from this store. Today I made another purchase and asked one of the female associates if I could use their restroom. She told me to go to King Soopers and use theirs. Absolutely pitiful public relations. read more

I usually visit, however this time, I called. They were able to provide the answers to my question. Terrific neighborhood store.

All I can say is Cade is a Rock star. I was in on 2/19/25 for 10 keys to be made. Not only was he kind he actually wanted to help!! Great customer service. I realize making keys may not seem like a big deal, but I have had it done wrong before. So, for me getting all 10 keys correct was great. His interaction with me was lighthearted and friendly. Cade is a Keeper and a true asset to Ace!! Thank you for your great friendly service!! read more

I am really not happy about a recent experience today. I returned a product with a receipt which cost me approximately $8. The product did not work for me and I was refused a refund. It was a picture hanger. Wall hanger was made by 3M and the adhesive didn't stick. No refund because I did not bring in the adhesive strips which I threw away. I brought in the other parts. What the? It is not a matter of money...just poor customer service . Joe Monahan 719-229-6864 read more

Nothing had prices everything was throwing everywhere. Went to buy a screw organizer and it was in a spot that said screw organizer $18 got up to the register it was $44.99 I didn't think I needed to look when I paid. Luckily, my girlfriend said something, but I had already paid at that point and I needed one when the manager came up must've been in the wrong spot not much we can do for you we can return it if you want to. read more

Horrible service. I drove pretty far to get a specific sthil chainsaw, which I got. The problem is it comes with a one year warranty but this store and many other aces WONT SERVICE THEM! You will have a 100x more customer service and they will actually service the chainsaw at Paul lawnmower and outdoor! They sell and service sthil brand! That store has amazing customer service! read more

I would get this place zero stars or at best a half a star. I bought an assortment of sockets in a box that was busted up. I asked Destiny is this returnable she said " yes", just keep the receipt. I buy them and head home, I got a phone call saying we don't need them. I turn around I take it back., I'm gone 10 minutes, 10 minutes max And Mackinzie, the assistant manager says these are very used sir! I said they were used by somebody else before me because I didn't even open the box. She calls Destiny back up to the counter and she says " that's the way the box was when he bought it Mackinzie says"I don't even know if I should return it. I said well "when I bought them, I was told they were returnable " well the best I can do is give you store credit No wonder this store has such a poor rating, do yourself a favor and go anywhere else but here take the extra couple minutes and go to Home Depot or Lowe's. I would never have the service of those stores. read more

Came here to get a item on 10 -9-2020 at 3:30 pm And it was the worst time I have been in this store nobody around to ask Nor ask if they could help me find what I needed Since this is not a normal practice for the store I decided to go elsewhere The Home Depot Call usually drop around $20-$80 on hardware nuts bolts screws But not this afternoon read more

I went to the Thornton location to purchase some flex tape products on 5/24/24. upon entering the clerk asked if he could help. I asked the flex tape product location he directed me to an end cap and shel. I put one of the products in my basket and proceeded to look for another. I noticed that all of the pricing was the same $16.99 and asked for clarification. immediately another person took over and scanned the product and said it's $16.99 I then asked are all of these the same price and picked up a roll of tape, he reached out and took it from my hand and scanned it. He stated it was $59.99 I asked the shelf price listed one price and he said it was higher. He started to walk away from me so I asked for a manage, he turned and said I am the manage. I asked him if he could explain why there was two different price. He turned to me and aggressively said I dont have time for you. I put my basket down with the products I was going to purchas. and began walking towards the door he turns to me stated you just trying to get it for free implying I couldn't afford it. I feel I was discriminated against either because I was wearing my veterans cap or because I'm Native American. I don't feel this store wants people of color or veterans shopping there! read more

I went in to get some threaded rods cut, I explained they were for a dinning table and I needed them cut to be 29.75in out of the 36in rods I brought in. No two rods are the same size and the thread count I needed wasn't easy to find. My time money and previous energy on my project were wasted. On top of all that the only customer friendly person was the young guy at checkout. Here are the cut ends to give you an idea. read more

Thornton Ace Hardware - The cut ends of my threaded rod that is supposed to be an even 6.25in in length - Hardware Stores Near Me - Thornton, Colorado

I've been coming to this store for a year and always had a great experience. The customer service is awesome and helpful as soon as I walk in. But ever since this pandemic started, I feel this store does not take the masks requirements seriously at all! I've been in there several times since the mask became a CO law for inside businesses and I always see at least 3-5 employees not wearing it at all (sits under their chin) or their noses are completely exposed. It makes me extremely uncomfortable. That's the reason for my 3 start instead of 5. Please be safe all. read more

NO-BATHROOM-FOR-YOU!! Yep --"NO PUBLIC RESTROOM HERE!!" Apparently they have no problem taking your money but if, in the middle of your shopping run, you just need a little "relief" -- gotta go somewhere else for THAT privilege. Is that any way to treat your customers? I guess if a RESTROOM is asking too much, there is no concern for customers here. So I left and gave my business to Home Depot instead. Their restrooms can accommodate SEVERAL "situations" simultaneously. Just sayin'... read more

Lost my business over a $6.00 return. I purchased some specialty bolts at the ace on 104th and they didn't for my project. I tried to return them at the store on 120th and the cashier said I'm out of luck cause they don't sell the same products. The return policy, clearly marked on heir cash registers, says nothing about only returning at the store you purchased it from. I try to buy local and support the small guy but this is what you get for it. On principle alone I won't be back. If you can't support me on some $6.00 bolts why would I pay more for everything else when I can buy it cheaper at Home Depot. read more

I had bought a new car that had been vandalized on the hood. I went in to here in hopes of finding a good cover up paint and the gentleman in there helped me find the perfect color and spray and had great input on it. read more

I've been a fan of Ace and patronize them whenever I can. I find their selection to be descent and the prices competitive. LIke Joshua G points out, the prices can be significantly lower at other locations, so just like anything else, shop around if you're going to drop a bit of cash here. This Ace recently reduced its size, so some of the stock isn't as easily laid out as it was before-it's still a useful shop. Most of the time, if I've needed help I can find an employee, and sometimes (especially Sundays) they can be involved with other customers. Can't say I've been treated rudely. Most of the time you can help yourself to the stock and select what you need. The real deal comes with propane tanks. They fill by weight so you get a true amount and I think it's buy 5 get one free. Not too bad. I like to think that I'm supporting a local business by shopping here, so I make a point of shopping for home improvement supplies here first. read more

I love this little hardware store. Sometimes, you just need someone of help you. One of the main problems I have with Home Depot and Lowe's is that no one comes up immediately and asks if you need help. Here, someone welcomes you fairly quickly, and takes you directly to your item. I don't mind paying a little more for that. Plus, parking is quick and you enjoy a store that carries other things for the home. It is more homeowner friendly than contractor friendly. You also don't have to buy several hundred nails or screws when you just need a few. read more

Why do I succumb myself to such low quality service and all. It just gets worse!!! I mean really I keep saying this is the last time, but want so badly to make this work for me since it is so close to home, but I am thinking that instead of me wasting my anger on this I'd be better off driving and dealing with people in traffic on my way to Lowes. I asked why the price was so different from the actual store website to the clerk and from the background, another employee blurted out "BLURTED" that it is a national website and all the prices are different. I was like okay then thanks you RUDE A$$. The only reason I went back was I had a 5.00 coupon, but really it turned out to be a 5.00 coupon plus a complimentary cup of a$$holism all in one. This place sucks!!!!!!!!! If I could give negative stars I would. read more

Just a quickie here, since 1 Ace Hardware is usually the same as the next. I went in looking for a strange bolt for a motorcycle brake caliper and lo and behold, a fella named Tiny found the exact bolt I needed. 3 bucks later and we're out the door. I don't think there's any better at matching up fasteners and having what you need. I go here for most stuff before heading to big box home improvement stores like Lowe's or Home Depot. read more

Tremendous Service! 3 different people helped me find two different hose fittings for this spigot tower we bought for our back yard. 45 minutes at least. They made it happen. Recommend them for those of us that are all thumbs when it comes to hardware and even those who know which end of the wrench to use, these people have the expertise to make it happen. AND they will make it happen. read more

This Ace has employees that are not trained and have no knowledge of...well, anything. Do not call this location for product information, do not order anything from this store, do not shop here unless you feel like pulling your hair out that day. read more

Not impressed with the merchandise or the employees, which didn't speak to me at all. It was apparently more important that they stock the shelves than help a live customer. read more

Horrible horrible service and rude employees. You've lost a customer forever!

Despite blowing out sprinklers, we had a cracked ball valve. Quotes for this repair ranged from $175 to over $300. What the contractors won't tell you is that using the same failed technology probably means the likelihood of the same repair every year. This Ace is the only location that I know of that offers a valve that will never have the same problem again. A word of note - the sales associate didn't know that thy actually had these for sale. They have a couple hundred thousand items in the store so it is understandable. Luckily the owner was there and got these for me. You can't miss him. Look for the nice guy with a giant mustache! Lol The freeze proof valve has a freeze plug that prevents damage to the valve. Genius! Don't let a contractor replace a damaged valve with the same old technology just so that they have the same business from you next year. Demand the freeze proof valve. If you're a DIYer, these valves are at some Ace hardware stores like the Thornton location on 120th or online. Soooo happy to have found this Ace Hardware, Complete Sprinklers and the freeze proof valve! read more

I have never had better service ANYWHERE than i did tonight. The employees were really helpful and really helped me with my kitchen cabinet project. Big thanks to Chris and the team. read more

I called this ACE store to see if they were able to cut some glass for couple pictures. I just need some simple glass. They were so helpful not only got ready the glass for the pictures but placed on it and get it ready. The glass was inexpensive about 10 dollars instead of hobby lobby $40. I'm very impressed with the service. Jacob and Mike were super helpful!! Thank you!! I highly recommend this store. read more

I needed some screws to finishing assembling a treadmill. I was greeted when entering the store by a female cashier and she directed me to the area of the store that had hardware. The manufacture provided screws were way too big and the ones that another hardware store sold me were too small. Frustration set in after researching online, in-store and hours on the phone with the treadmill manufacturer I finally found the size I need to complete assembly thanks to Bob and Gary at this Ace location. Those two gentlemen were a god-send and knew exactly what I needed and went above and beyond to assist me. The male cashier when checking out was less than lackluster and mumbling and couldn't understand that two screws cost .49 not $49 but...other than that it was a phenomenal visit. read more

I would try and discourage anyone from going into this store. It is the worst Ace Hardware in the state. I have never had any luck getting anyone to help me, I mostly feel ignored by the staff when I go into this particular location. Two weeks ago I thought I might try it again, no luck. If I could give this store 0 stars I would. I love Ace Hardware and have never had any other problems at any other Ace I've ever been to. I wish my experiences had been better here since it's very close to my house. It's no wonder they only have a 2 star rating. read more

I really like this Ace and the people that work there. They alway seem to magically have what I need every time. I've got lots of advice from them, especially in the plumbing world. Ace destroys Home Depot from a customer service perspective. read more

This place is nothing pretty to look at. As part of an outdated shopping mall, it does very little to establish itself as a national chain compared to a crappy hole-in-the-wall hardware shop. Nevertheless... I went in the other day and needed many many bolts and screws and nuts and washers to replace those on my '65 Ford I am restoring. I didn't know a damn about where to find my parts within their massive selection. An employee, older gentlemen, came over to help me out. I was reluctant at first because I figured he was just going to treat me like some moron but the guy was so genuine and helpful; I couldn't believe it. I showed him piece after piece and he searched for and replaced everything I needed. He talked to me about the benefits of one over the other and truly spoke with passion and knowledge. I look forward to going back- even though I would prefer the atmosphere of a Lowes. Not all of their employees are gems but the customer service I received last week was amazing. And the online parts stores can suck it. They wanted $100+ to replace $23 worth of hardware I bought at Ace. read more

Went to ace to return a rope that I purchased at another ace store in south denver. I was informed that I could not return it because they have different owners. The lady was very rude and had no customer service skills, just staring at me until I left. Please be careful if deciding to buy something from ace hardware. read more

Run by a bunch of lazy, foul-mouthed teenage girls who would rather sit around and gossip about calling in sick to work for their boyfriends birthday than ask their patrons if they need help with anything (not that they would be of any help or even knowledgeable, for that matter) I like to give people the benefit of the doubt, but I have had a bad experience the last few times (3, to be exact) that I have been there, which is a shame since it is so close to home. I've had to wander around looking for assistance to get keys cut and even sat at the paint section for over 20 minutes while they sat chatting (throwing around F bombs) 3 feet in front of me. HELLO? I know you saw me walk in and go to the paint section because you waved and greeted me when I walked in?! ANY CHANCE OF SOME ASSISTANCE? Little brats.... used to love coming here. Will take my business elsewhere. read more

Ever since this store changed ownership, the whole store went to the toilet. They have kids who is supposed to do customer service. They don't even know how to work a register. I made a mistake by buying a Toro leaves vaccum/blower from Ace.com. The zipper of the leave bag broken within 2 uses. Ace refused to deal with this as they have a 30-day return policy. If I had bought this from home depot or lowes, that will be no problem. Never buy from Ace! read more

Thanks lady with the oxygen for not selling me a $6.00 small piece of glass. My wife gave me her card to go purchase it while she ran another errand and I was denied my purchase because our last names aren't the same yet (just married), so off to Lowe's we went. Boy am I glad that we did, I got the same piece for 1/3 of the price and anyone who thinks I spent more on gas, I drive a Prius. Ace has lost my business. read more

Very pathetic service. I found the insulation I was looking for with the help of a nice employee. He said it had been there " forever", no price or label. He would check with the owner. 30 minutes of waiting while the owner helped several other customers that were well after me, stiil no answer. FINALLY they conferred and came up with a price over double what I found on Amazon. I will not go back. Sad and no apology fir the wait. read more

Great new changes, the store is under new management therefore the store has been remodel meaning lots of new products new asdociates just lots of fun all around read more

They have replaced ALL the experienced employees with much cheaper, MUCH less experienced people. In 5-10 years they might be a good hardware store again. read more

I know how measure a pipe and how to measure the thread size... One hour later and lots of attitude and disgust i finally got my pipe for my hose reel. I gave him my old pipe and said that I need a carbon copy that's all...... An hour later and five pipes later I got what i needed. read more