I'm not usually one to leave reviews, however I feel so strongly about my experience, that I had to…read moreshare. I live within 5 miles of both big name home and garden stores, as well as Mile High Ace store. (The one next to CarMax behind Safeway) I have shopped at all 3, and without a doubt I would choose ACE first! Within moments of being in the store, I had people welcoming me, asking if I had any questions, and even going as far to warn me when a ladder he was using was going to make a loud noise, as not to scare me. I was approached by Aaron, a very friendly employee offering assistance. Not only did Aaron answer my questions, but he walked with me to find the exact product I needed and explain how to use it. By the time I was leaving, Aaron had spent over 30 min. answering questions, explaining things and even helping me load a heavy lawnmower into my jeep, after first making sure it would fit. At one point I was worried that I was going to get him in trouble with the boss, for spending so much time answering my questions. He just kindly smiled and said "I am the boss" I was shocked. What owner or boss would take the time to provide such impeccable service, and not just pawn a customer off onto a department employee. I can't say enough about my experience and the customer service I received at this store. I also have to mention Cheryl. I thoroughly enjoyed talking to her, as she helped me sign up for a rewards card at the checkout counter, explained the rewards points and helped me save even more than I though I was going to. *I should note, customer service is especially important to me, as I am a 30 year old female, dealing with a traumatic brain injury from a car accident. With limited short term memory and a fear of asking "dumb" questions, I usually avoid situations where I might need assistance. Thank you to Aaron, Cheryl and the staff at Ace for everything. I don't think you know how much it truly meant to me, to feel competent and actually enjoy a "normal" activity again.

Ordered online to pick. When I pick up it's the wrong items. I showed them what I ordered and it…read morewas clear it was the wrong item. I went inside and found the correct items and let them know. And they couldn't exchange the items for the correct ones. Makes no sense.

Boyfriend and I came to look for some tools to aid our backyard project. It was a wee bit difficult…read moreto find employees to help us but nothing crazy. I appreciated that the employee that was trying to help us admitted that she didn't quite understand what we were looking for & was able to call over someone else to help so that we got the proper help that we needed. I would like to point out that this same employee did a fantastic job, while aiding at the registers, handling a couple that weren't wearing masks & not being respectful of the 6 ft policy. She was a bit harsh but it was appropriate for the situation & it made me happy to see that she stood by the company's policy & cares about the safety of everyone. She also directed traffic between the lanes for the checkout. Again, a bit harsh but it wasn't inappropriate. I apologize, I don't know what her name is. She had light-dark brown hair in a bun & was a bit on the short side. Piper was our cashier who helped us twice & she was extremely sweet & stayed calm even with all the chaos going on around us. She offered to look up items in the back twice & used great manners! Overall, this store isn't my favorite for tools but I wanted to specifically point out the actions that I saw from these 2 women today!

Management and employees are clueless and very unwilling to assist anyone with a problem with a…read morepurchase or return. Tony at the front counter is rude and will not leave the counter to help you find something.

I went to Home Depot today, and I was looking for an acorn nut to fix the mirror I had for 20…read moreyears. I ran into Rafael, it was the best person I have ever met at Home Depot. He acted like I was the only customer he had and spent 20 minutes with me finding this little screw and help me put it on. I am 77 years old and it's hard to need to figure out things like that. I was so happy that he helped me fix my mirror and I didn't have to throw it away. Thank you again Rafael and again Home Depot you have a wonderful employee. Treat him well.

This past summer I found this set of super worn down patio chairs that had been tossed out on some…read morestreet corner in downtown Denver, and I ended up taking them home with me! The staff at this Home Depot ended up being able to help me exactly figure out how I would restore the metal, and screw in the wood to the existing metal, and the patio chairs turned out perfect! I couldn't be happier with the final result.

Delivery people would not allow me to disconnect the washer (since they said they couldn't due to…read morebad connections) so they could haul away the old one on that day. Old one had to sit in my renters living room for two more days and we had to put aside another whole day to wait for someone to pick the old washer up. Delivery men were rude and did not understand or speak good english. When I called to ask for refund on haul away since it was such poor service I was told I would get a call back and I never did. I called again and this time was told they could give me I could only a $25 certificate and I was not allowed to speak with a supervisor. They said it was not possible for me to speak with a supervisor. Terrible customer service all around and I will not be doing business with lowes in the future for any of my homes.

I use TightBond III on all my projects as I am a woodworker…read more There's a national promotion on this particular size of TB III, it is nation wide at most stores. I made sure to check the location closest to me and see if it is available, it is, but not online. I drove there, checked it out and then cashier told me that the price is not what it says on the website. I spoke to their manager (Mario) who said the same thing. I would not have driven down to the store if I it didn't specify on their website that there's a promotion. I wanted to get a shop light, a small shop vac and a few other things besides the glue, and I am a Lowe's loyalty member, but I didn't and left after no effort was made to verify the promotion or why it actually exists online but not at the store.

I had such a great experience at this store; the manager Richard was so patient, friendly, and…read morehelpful. I'm new to the area and so happy to know I can always come to this Ace Hardware in the future and feel comfortable asking for what I need!

I went in today to pick up an online order. When I arrived, the lady at the customer service desk…read morewas helping another customer, so I waited patiently for my turn for about 5-10 minutes. When she finished with him, the phone rang and she immediately answered it without even acknowledging me or saying "one moment," despite me standing right in front of her. I believe in-store customers should be acknowledged and assisted before phone calls. Thankfully, a cashier noticed I was waiting and stepped in to help. My pickup took less than 5 minutes. If she hadn't stepped in, I would have waited even longer. While I appreciate the cashier's help, the lack of acknowledgment at the service desk was frustrating and disappointing.

Paint customer service woman ugly attitude rude so left went to sherwin Williams paid more but she…read moreruined Home Depot for us. She walked away saying I knew how much I could spend figure it out gave me price range is all.

I went in to get some wire and couldn't find the right aisle. Then an associate, Moe, helped me…read moreand lead me to it. The wire was inside a cage, and I had to call for someone to open it. Moe, once again, came to help me. He was very helpful and friendly, and asked me if I needed help when I came in the store. He did a GREAT JOB, and I really wonder if he is a manager, he is so knowledgeable. Anyway, many thanks to him, and kudos to Home Depot for hiring such good people!

First time at this location in Thornton. I recently got a sweet female Doberman from her original…read morehome near Conifer, CO. She eats a specific dogfood. I found the Nutro brand cheaper than PetsSmart and also her preferred treat, Wholesomes Gourmet Rewards Cheesy Bites. They have large area for pet food. I walked through the store. Virtually anything you need for animals, tack, clothes and all sorts of ranch supplies. Plenty of parking out front. The restrooms on the back wall have no access codes. I provided my email and phone number in order to earn Rewards. I noticed they have discount days. The checker was friendly.

We bought 4 baby turkeys. The worker pic out the babies and put them in a box. I had no idea the…read moresick babies wings were not right. The was the first red flag that the employee should have known to look for. I had to take the one with the messed up wings to the vet. Its knees were popping out of the sockets, It had angel wings, It had worms and parasite. The baby had to be put to sleep. I had to giving the other 3 medication for worms and parasite. I had to pay for this out of my pocket. Another baby is Starting to go down. I was told by a Big Ted employee that it is my problem. They are selling sick animal. Lots of people buy these babies and put them in the coop and make their other pets sick. They also sold me the wrong food to be feeding the babies. This store is for profit only. They are not interested in the success of the poultry Or the people purchasing firm them. Their employees need to be trained on proper care. It is normal to deworm poultry. So why weren't the parents being dewormed and not passing illness on! I will never go to chain store to buy any animal. I will go to farms and check out the site where the animals is living.

40 people working not a single one offered to help. Sat at the Counter sales desk forv30 minutes-…read moreeven called for a manager- this place is disfunctional!!!!

I called the Northglenn, Co. store to see if they had a dryer I wanted to purchase. When I call and…read morespoke to Erin in the appliance area and was told they had two dryers. He had his manager come over, and I told him what happened, and he honored the price from the sale that ended on July 9,2025. Demetrio (Mgr) and Erin went out of their way to satisfy a customer. I will shop this store again because of these two men. On Sunday, Elvis and Alexander delivered my washer. They were very friendly and moved the new washing machine into the house for me. Thanks, Larry

My parents owned the same house for 65 years. Dad always used Northside Paint and Decorating since…read more1981. He was a great fan of the paint as it could be washed. Without a doubt I go to Northside for all of my paint and supplies. I have been using them for years and their products and their advice is always on point. No better assistance anywhere, in choosing colors or in choosing tools to get the job done. No matter the project, stain, paint or ideas, I use Northside!

I'm a new homeowner and stopped by Northside Paint after work to grab all the supplies I'd need to…read morepaint our laundry room. Kevin helped me get everything I needed without pressuring me to buy the BEST of everything - although I did get the "Cadillac" of paint rollers because.. that's... how I roll. (Sorry) Quick and friendly service and you can't go wrong with Benjamin Moore Paint. *BONUS - they have a buyer reward program! I spent over $100 and was able to get $10 off using my new card* It's your classic paper punch card so don't worry you won't be having to hand over a made up email address.*

We searched a long time for an outdoor sectional, but the big brands were extremely expensive and…read morethe cheap stuff from Home Depot and the like are flimsy and the thin cushions are extremely uncomfortable. Based on the price and great reviews we went with Cozy Corner and couldn't be happier. The cushions are thick and comfortable and the chairs are really well made. We even ordered 2 extra sections!

We ordered a set of cushions for our deck chairs. Two seat cushions came but not the back…read morecushions. We contacted Zip Cushions who told us everything was shipped to us in one package. We now have two seat cushions that are useless. EXTREMELY DISAPPOINTMENTED. I would not recommend them ... beware!