It was such a clean facility! The staff were all very pleasant and engaging. The locker rooms…read morewere also very clean

Pool options were extensive and lots of fun! VERY impressed with the number of attentive life…read moreguards!

My husband and I came to play pickle and had a poor experience and would reccomend others not to go…read moreunfortunately. We found an empty court and began a simple singles game--nothing disruptive, just enjoying the space that was clearly available. The courts are first come first serve per the Thornton Rec Center Employees and website. Moments later, an older woman came over and rudely told us that singles play wasn't allowed and we needed to play doubles. Not only was her tone unnecessarily harsh, but she insisted it was a "rule," despite there being no signage or clear policy anywhere stating that singles games were prohibited. If there is an empty court, people should be able to play how they want. The courts are supposed to be first come, first serve, but it seems like a group of older regulars have taken it upon themselves to control who plays, how, and when. It felt more like we were intruding on their private club than participating in a community activity at a public facility. We're all for shared use and following actual posted rules, but this kind of gatekeeping is exactly what drives new players and younger participants away. It was a really disappointing and unwelcoming experience. They need to make it so these courts are reserved. Otherwise the other facilities are great! There is tennis courts, bocce ball , a splash pad, horseshoe pits and great walking paths.

Attended a birthday party there and it was fun! Easy to find parking in the private lot. Went…read moreinside and past the front desk to the event rooms. They have vending machines by the restrooms and the light comes in to brighten the space. The front desk associate was nice too. My friend has had parties here before and likes the place.

We moved from Broomfield 4 years ago and really miss this rec center. We've been unable to find…read moreanything similar in our new location. It has many exercise options, the facility and equipment are well maintained and is at a great price. Staff is friendly.

My wife, myself, and our 6-month baby were swimming laps (yes, laps in an infant flotation device)…read morein the lap pool lane when the lifeguard asked us to leave it for someone who 'actually wants to swim laps.' We explained that we are also swimming laps and we don't understand why we need to leave the lane for someone else who wants to do the same. The lifeguard told us the ~50 y/o man was rude to her, so she felt pressured to do so. We settled on splitting the lap pool into two sides (even though we are literally 3 people and he is 1). The guy didn't like that very much and he stood against the wall at one end of the pool for a while looking upset. When we swam to the end of the pool he was on, he forcefully splashed down into the water to send it into my baby son's face and made him gasp for breath and start crying. A male lifeguard witnessed this and went for help. When the manager arrived, she insisted that we leave the lane and when we refused, she asked that we instead continue 'sharing' the lap pool lane with the guy who assaulted our child. The best part is the first time we wanted to go swimming in Broomfield, we arrived at the other facility that has strictly lap pools and therapy pools and they suggested WE GO ELSEWHERE because it's NOT FOR BABIES. Ok then why does the 50 y/o creep get to come to the kids pool and demand we exit the lane? Thanks for being just another place in Colorado that hates babies. We are disgusted by the manager response. If you have an issue here, dial 911, cause no one is going to help you. Even when you go to a place built for children, they will act like they're worthless and an inconvenience to others. Review your policies.

Where to begin? We had been researching spas for more than a year, and finally pulled the trigger…read morelast fall on the make/model we decided on (Bullfrog R7L). Had a positive experience from the start (Derek at the Castle Rock location), to regular status updates to/from CSR (Barrett at the Denver location), through delivery/setup (Chase/Rex/Andre from the Denver location) through follow-up and troubleshooting (Derek again, and Evan at Denver location). FIve stars all the way through! Additional detail for exemplary review: Spa was initially wired by an independent licensed electrician (NOT associated with Colorado Custom Spas) who made enough mistakes to render the spa dead in the water (no pun intended), which became apparent immediately after filling. When the issues were reported to Derek, his immediate concern was the sub-freezing temperatures that were expected that night. He personally drove from Castle Rock to Elizabeth after hours to deliver a submersible pump to ensure the components didn't freeze. He also arranged for Evan to come up the following morning. He inspected the initial wiring (again, NOT done by an electrician associated with CCS), came up with a fix to provide heat and circulation immediately, and provided input on the other errors he identified that needed to be addressed for safety reasons. He also provided input to the previous electrician to ensure that corrective action was taken care of by the party that made the errors. On top of all this, he called back the following day to check in! Typically, not a user of social media to either torch vendors online with negative reviews, or give glowing reviews when either is not warranted. In this case, however, I thought I would be remiss not to recognize exemplary customer service, especially in a day and age where this seems to be a foreign concept to many businesses.

If you are considering getting a spa go to Colorado Custom Spas. After looking in the Colorado…read moreSprings area (and almost going a different way) we took the 20 min drive to Castle Rock. We met Sam Gore and were blown away! He and his team were nice and educational. Not pushy at all. They helped us figure out what would work for our project. And even consulted with our landscaper. Delivery was very smooth. Scott and his team really knew what they were doing. We look forward to many relaxing soaks in our new spa.

They were able to work us in quickly and did an outstanding job replacing our pump. Thank you!read more

Beware! Do not hirer for liner replacement! Owner wants to make a quick buck without fixing issues…read more Owners exact words on rust cracks "make it the next guys problem". Employees lie to owner about how long they were here and what they were doing. Lost all the screws they took out during demo & walked off the job because they "couldn't make me happy" or they didn't want to do a decent job. Found a much better company at half the price. Blessing they walked off the job. Look at their reviews only good reviews are for the store front. Anyone who gets a liner replacement from them will be sorry in a few months when it starts linking.

James, the owner is great guy, very responsive and got the heater repair done on the hot tub! Hot…read moretub repairs aren't cheap but good to find honest, responsive, trustworthy guy to work with!

James was able to confirm the issue with our hot tub (heater), order the new part and install with…read morequality! He even tightened up a fitting he noticed needed it due to a small leak. He was professional and great to work with!

We purchased a swim spa from the Castle Rock store late last fall, 2025 and got it installed right…read moreafter Christmas, what a great present! Eddie was very attentive and came out a few times viewing the site and making recommendations as to preparing the site, which we followed. Eddie even had contractors to recommend which made it easy. Joe handled the installation which was a big deal with the crane lift over our house and a tight fit for the pool but it all went without a hitch. The store has been quick to respond to any of our questions or concerns. We did have one small needed repair and Joe spent an entire Saturday evening running around and getting it taken care of before a snow storm came in. Can't say enough good about them all, we have been very pleased and highly recommend them!

We think this store is wonderful. All the products we looked at were very well made. We had an…read moreexcellent experience with both Stacy and Eddy! Stacy took her time and asked me questions on what we were looking for and the price range we wanted to stay within. She really found the perfect product for us, right down to the color and price range. We are really happy with the warranty that comes with our purchase, and we feel comfortable that this company will take care of us if and when we ever need them. Thank you for making a positive purchasing experience!!

What a great outfit! After a forced hiatus from my hot tub,…read moreeverything in it went sideways. It needed some repair work and DESPERATELY needed to be cleaned. Got the repair work done, but when I tried to tackle the cleaning project, it was just too overwhelming. Luckily, I visited the Atlantis Pool and Spa website and discovered that they offered a 'Drain and Clean' service. Holy smokes! Some of the best money I've ever spent (and it wasn't that much!). Cole did an amazing job and now I'm back to enjoying my morning soak. Thanks so much, AP&S! You've earned a committed customer.

From the owner: A retail store offering one-stop shopping for all your pool and spa needs. We specialize in water…read moretesting and have our own in-house lab to test your pool or spa water so that it can be properly balanced for your enjoyment. It only takes 5-minutes to run your water sample, and it is free with any purchase, come see for yourself! We also do service and maintenance on pools & spas. Call for more information.

I am trying to find out if the slides will be open on 2/4/26 in the big play pool. We have guests…read morecoming from out of town. I could only leave a message; I was unable to speak to a human being. This does not work for me at all. I did leave a message and am awaiting a return call. This is really poor business practice, in my opinion. It is not clear from the website. I have been to several local pools only to find out - surprize! Not enough lifeguards, no slides during the week, etc, etc. I have guests coming in from out of town. I need confirmed activities.

This is the worst place you can work. They treat their staff like absolute shit with horrible…read moremanagement, or lack there of, and no solutions or effort to fix long time problems. The only good part is you get paid decently. But the "management" is chaotically disorganized, dishonest, and ultimately horrific. They fail to staff their facilities well if at all most time and will completely disregard your availability. As a former lifeguard, we don't want to be like this either. If we don't kick guests out of lap for not swimming laps, or take our eyes off the water to make sure your crying son is okay, we get punished. Blame management not the guards, we're just as annoyed as you. This facility is also incredibly dirty, as they only allow 30 minutes of cleaning. The water, floors, and overall facility is disgusting. Senior guards 99% of the time don't help, and don't enforce cleaning on the guards either.

We have been using Colorado Pools for a month now after having horrible service from a previous…read morecompany. New ownership has made a huge difference for this company. Jonathan has been amazing since our first phone call. He was able to come out quickly for a quote and has been a pleasure to work with and returns calls and texts quickly. Gavin has also done a great job keeping our pool in perfect condition. Accounting is super friendly too! Such a positive change from what we were dealing with before. We highly recommend Colorado Pools.

I work for a professional residential maintenance company. Colorado Pools installed one of my…read moreclient's indoor pool and spa in 2014. Since then it has leaked. So much so that it leaks down the alley! I have called Dave and he will not answer any questions or met me at the site to review issues. I have contacted an engineer and his initial review is that the pool has major structural issues steming from the installation. The owner is in the process of filing a lawsuit against this company. I would highly discourage using this pool company for building your pool or spa.