I purchased a Strong Spa here about two years ago. The sale was simple, straight forward and easy…read more The tub has run without fail or a single problem in that entire time. Delivery and installation was simple and professional. Today, I stopped in to buy some some water maintenance products and was treated "above and beyond" by Armando and a lovely woman named Stacy. Both of these employees spend some time explaining a new product regimen and was an improvement from an older one. I was treated like absolute gold and it made me smile. Thank you so much Stacy and Armando. I have found prices at this location to be reasonable and competitive. This is my go to hot tub store.

I bought a Passion Swim Spa from Ed with Everything Hot Tubz about 5 years ago, and have never…read moreregretted it. Their customer service is exemplary and continues years after the initial sale. From the initial sale, to Armando coming to my house to see where we wanted it placed and the logistics of the move, to their retail store team and of course their service team; I can't say enough good about everyone there! Over the years I have had the main circuit board replaced, a new cover installed and most recently my side panel repaired, and Armando and Ed made the process for each service appointment a breeze and the repairs went swimmingly. These guys are the best there is.

I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

After a less-than-stellar experience during our first fireplace conversion with another large…read morefireplace warehouse, we decided to give IHT a try for our second fireplace. (FYI - We have a 1926 bungalow with 2 old coal burning fireplaces, which we're converting to functional gas fireplaces.) We just ordered our fireplace and, so far, the experience with IHT has been very positive. Both Traci and Johnny are super friendly and know their stuff. Johnny, in particular, has been very patient as we decided between two fireplaces, each with their own pros and cons. Prices are competitive and we've already been treated far better at IHT and wish we'd chosen them for our first insert! I'll be sure to update my review as we move through the process over the next month or so. B O T T O M L I N E : So far, so good!

Wind River Spas recommended them, and for good reason. They moved a 94" 6-seater from a metro home…read moreup to 8500 ft. They took on a tough incline, and moved it with skill and muscle! They were kind, courteous, and hard-working. Highest recommendation.

I had a really wonderful experience with Alpine Hot Tub Moving! I have a larger than average hot…read moretub and the whole process was smooth. Tiffany was wonderful to work with and so helpful with scheduling and making sure I was prepared for everything I needed to know for the move day. Joe, Eric, Mitch, and Andrew were the move team and were incredible! They were very knowledgable and careful with my tub. They made sure they got it exactly where I wanted it and left it clean and in perfect condition. I was so impressed with their skill and they were also all really nice guys who were enjoyable to be around. I highly recommend!!

Went to this Spa Brokers location instead of the one on Quebec and County Line. We had a much nicer…read moreexperience at this one. We looked at a variety of Marquis and Cal spas. Looked at several models and they had special pricing going on but nothing jumped out at us. They also carried patio chairs and fire pits too. No pressure. Knowledgeable and energetic sales person. Enjoyed this experience much better than their other location.

Ordered a new cover for our tub 1/4/2024. Was told it would take 4-8 weeks to come in. Had to…read morecall at the 8 week mark to see what was going on....was told it would be 8-12 weeks. At 12 weeks it came in and it was the wrong color and the straps were in the wrong place. I could not strap it closed. Living out East, this is a problem. Working with the staff to fix this issue was a nightmare. They spoke to me like I was an idiot....it was really disrespectful.

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

I have a leaking hot tub & I contacted IHT to see if they would be able to potentially come out &…read morerepair it. They promptly reached out to me the next morning! Unfortunately they don't service the brand of hot tub I own--but they still called me back and were able to offer some ideas/next steps of who I could reach out to next. I really appreciate the little things like that. Even though they weren't going to make any money off of me, they still took the time to help me out!

Don't be fooled by the big name and various locations - this company does not know how to service…read morehot tubs. I am out thousands of dollars in winterization and leak fixes and nothing is fixed. They just keep charging me more money even though my tub isn't fixed. The best they could do? "We'll give you a good deal on a new hot tub!" HA. Now they won't even call me back after I've left several messages. Find someone else to service your tub.

Gary fixed my hot tub 1 yr 3mo ago and now I have the same problem. He looked at it and questioned…read moreme about my water and how often I clean my tub. The problem was water leaked onto the pump. He said it was leaking from the same place as before, yet did not offer any discount on services and said the pump warranty was only one year. I had someone else come out, Rocky Mountain Spa and they said the heater was leaking onto the pump and if Gary had fixed it right last year, I would not have a problem. The problem is not my water. The water should not have gotten into the pump. Then he charged me $200 for the visit.

Did not follow through with any information I requested.Did not send a receipt as requested twice ,…read moredid not send a quote as requested . I asked where could I buy a new pump for my spa. Was told go online I'm busy. Rude