Where to begin? We had been researching spas for more than a year, and finally pulled the trigger last fall on the make/model we decided on (Bullfrog R7L). Had a positive experience from the start (Derek at the Castle Rock location), to regular status updates to/from CSR (Barrett at the Denver location), through delivery/setup (Chase/Rex/Andre from the Denver location) through follow-up and troubleshooting (Derek again, and Evan at Denver location). FIve stars all the way through! Additional detail for exemplary review: Spa was initially wired by an independent licensed electrician (NOT associated with Colorado Custom Spas) who made enough mistakes to render the spa dead in the water (no pun intended), which became apparent immediately after filling. When the issues were reported to Derek, his immediate concern was the sub-freezing temperatures that were expected that night. He personally drove from Castle Rock to Elizabeth after hours to deliver a submersible pump to ensure the components didn't freeze. He also arranged for Evan to come up the following morning. He inspected the initial wiring (again, NOT done by an electrician associated with CCS), came up with a fix to provide heat and circulation immediately, and provided input on the other errors he identified that needed to be addressed for safety reasons. He also provided input to the previous electrician to ensure that corrective action was taken care of by the party that made the errors. On top of all this, he called back the following day to check in! Typically, not a user of social media to either torch vendors online with negative reviews, or give glowing reviews when either is not warranted. In this case, however, I thought I would be remiss not to recognize exemplary customer service, especially in a day and age where this seems to be a foreign concept to many businesses. read more

If you are considering getting a spa go to Colorado Custom Spas. After looking in the Colorado Springs area (and almost going a different way) we took the 20 min drive to Castle Rock. We met Sam Gore and were blown away! He and his team were nice and educational. Not pushy at all. They helped us figure out what would work for our project. And even consulted with our landscaper. Delivery was very smooth. Scott and his team really knew what they were doing. We look forward to many relaxing soaks in our new spa. read more

Colorado Custom Spas - Hot Tub & Pool Near Me - Denver, Colorado

We bought our bullfrog spa from Colorado custom spas and have been so happy with it! We needed a couple small repairs and they were so easy to work with. Evan (service manager), Jennifer (service coorindator) and Eric (technician) all helped make sure our spa was repaired. They were quick to respond and quick to service the tub. You'd never know there was a problem. I love that you can reach customer help via text message, too. Highly recommend using colorado custom spas!!​ read more

My family and I recently bought a rental property and were shopping around for a hot tub. When we got to the store, we were instantly greeted by Alek to help answer all of our questions. He was very friendly and knowledgeable. He answered all of our questions and helped us pick a few options that would work for us. A couple days later, we decided on the hot tub that we wanted. Sam was able to help us finalize the purchase with a great deal that included delivery to our property over 30 miles away. Highly recommend working with Colorado Custom Spas. read more

Great sales, terrible follow-through/customer service Our salesman was great, and we found the perfect spa that arrived ahead of schedule. But we've been working with them for 6 weeks to have the cover-lift installed, and they have sent 3 different crews who have no experience installing this particular cover-lift. Each has failed, with a different explanation. We can't use the hot tub until the lift is installed, and each time they fail, we have to wait at least a week for them to schedule a different crew. Today they cancelled altogether. read more

Have had a few issues with the spa since installing in SEP, but Evan and his crew have been very helpful throughout. Most recently, the tub stopped heating during our recent round of sun-zero temps. I put into practice everything they had shown us in NOV/DEC to ensure we kept water flowing and tried every option they gave us to "self-correct." Spoke on a Friday, had no success; by the time I reached out Monday morning, a technician was on the way and by the time I got home Monday night, the tub was repaired and almost to temperature to use. Sure appreciate all the support and training; I am not the easiest customer to deal with but the team at Colorado Custom Spas handled every encounter with professionalism and courtesy. read more

My wife and I purchased a spa from them in 2020 or 2021 and it was a very easy, pleasant experience, and the spa has been fantastic. I'm actually a little jealous that we went before they moved to their new showroom, because it is huge and very nice. The reason I'm writing the review, though, is that this winter I was trying to clear an airlock after refilling my spa and inadvertently broke a piece on the pump where it connects to the hose. I called up Colorado Custom Spas for help and they recognized it was an emergency (the tub was draining through the broken hose, couldn't be run, and it was going to freeze that night). After I texted them a picture of the broken part, they knew what needed to be done, grabbed a replacement part I could swap in by myself (and explained how) and stayed open until I got there on a Friday evening, and didn't even charge me for the part. Exceptional service, wholeheartedly recommend this place. read more

These guys really know their stuff. I worked with Sam and Marshall on my new hot tub installation and everything went smoothly and on schedule. I am sitting in my Bullfrog hot tub now and it still amazes me every time at how awesome the individual jets are. If you're in the market for a new hot tub check this place out.; read more

We've been enjoying our Bullfrog every night since Colorado Customer Spas installed it last December. We just had our first service call, and it couldn't have gone better. Nothing crushes that chill spa vibe like seeing a scratch in the shell. Thanks, Jennifer, for scheduling around the weather and our planned drain-and-fill timeline. Evan and Eric were fast and thorough at making the seat look as good as new. They brought the repaired spot back to the same glossiness as the rest of the shell. Once filled, I can't even find the spot that was repaired. For such an investment, it's re-assuring to know the sale is backed by such service. read more

When we bought our swim spa during Covid I was nervous about maintenance and service because my neighbors have had a terrible time with the company they bought from. I can honestly say working with Colorado Custom Spas has been so easy and painless! I call to order supplies and they're promptly shipped to us, no problem. Any time we've had service issues they first have us troubleshoot a few things ourselves, which I appreciate bc I don't feel like they're taking advantage of us. Jennifer is very quick to respond and very helpful. And Jason, the technician most recently out to fix a warranty issue, was on time, friendly and knowledgeable. I'm so glad we ended up here!! read more

I purchased my spa from CCS in 2018. There support and service has always been the best. Thanks to Chase and crew for delivering my new cover. Chase is the Man (he told me to say that !!!) Love you guys. read more

Very pleased, overall, by our experience with Colorado Custom Spas. The highlights are: * No sales pressure. None. They let us wander around, ask questions when WE wanted to, and otherwise left us alone to think and discuss. I can never overstate how sales-sharky most spa dealers are -- but I never felt even a hint of that at Colorado Custom Spas. That alone is why I've already cheerfully recommended this company to several friends, and will continue to! * Delivery. It was quick and painless, and they made sure we were happy before they left. * Post-purchase customer service. We had a couple kinks after the tub was delivered and running, and they were happy to send someone out each time free of charge to straighten it out. Huge props to CCS for their awesome customer service. One word of advice, however: we purchased a 110 model, and despite being assured it would get up to 104° (but just slower than 220 models), it would not. Moreover, the temperature couldn't recover once we got in the hot tub in the winter. It would drop about a degree every 15 minutes and take 3 DAYS to bounce back to a maximum of 101°. We converted it (and our home's electrical capabilities) to 220 and everything is fine now. But please, don't buy a hot tub and expect a 110 electrical hookup to fly... It won't. read more

I've been through a couple of the other hot tub shops in the area, and I have to say these guys go above and beyond. They are the best. Don't go anywhere else for your spa needs. They have helped guide me through all my questions every single time I've called or stopped in. read more

Colorado Custom Spas - Test strip. Nailed it - Hot Tub & Pool Near Me - Denver, Colorado

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I'm grateful that we found Colorado Custom Spa before purchasing an overpriced hot tub at one of the other Denver vendors. The overall experience has been excellent and Dan has made it a point to exceed our exceptions even after our purchase was complete. The team was able to install our hot tub in a tight fit and set us up with a low-chorine ball solution. We use it every day and love everything about it! Thanks again to the whole team, Colorado Custom Spa is best in class for sure! read more

Colorado Custom Spas - Hot Tub & Pool Near Me - Denver, Colorado

We took the time to check this place out and visited them. The first two spa producers' products they showed us were Artisan and Bullfrog. By the way, the Bullfrog has 16 different ket packs to choose from. Interesting idea but it didn't interest us. We were intrigued by their Strong Spa line from Island Spas. Liked their patented hard plastic covers (would think they they hold up and last through weather better), but were encouraged to pay 1K more and get this Artisan one instead. Not sure if they get more commission on these two brands (Artisian and Bullfrog), but I found the in store experience matched my initial on the phone experience. We aren't interested in full foam hot tubs and let them know this--due to a possible nightmare of getting to the components of any future maintenance issues. So Strong Spas would have worked, but the actual tub seemed to have a thin "floor" which seemed to bow a bit when a pretty average guy went in. So we left realizing we would have to continue our search. For those looking for Artisan and Bullfrog hot tubs, this place might be a match for you! read more

We've had our spa in for about two weeks now and everything's great. Top notch service from the initial sale through the installation.

My wife and I always approach home improvement projects the same way: get three quotes, get references, then make a decision. Colorado Custom Spas was our third vendor and they by FAR blew the others away. From the moment we stepped foot in their showroom it was low pressure, "how can we help?" and an overall truly enjoyable experience. Marshall was a pleasure in the store, then Evan and Dom took their time at installation to answer ALL of my questions. We had a great experience and have continued to receive exceptional support from the Colorado Custom Spas team since our purchase. read more

We recently purchased a Bullfrog Spa from Colorado Custom Spa during the large hot tub and spa sale. Nate was incredibly knowledgeable about several types for spas and took time to answer all of our questions. The buying process was simple and the hot tub was delivered the next week. We've been thrilled with the Bullfrog spa and would highly recommend it, along with Colorado Custom Spa, to anyone shopping for a spa. read more

Colorado Custom Spas - Bullfrog R7L - Hot Tub & Pool Near Me - Denver, Colorado

Kyler is the most knowledgeable guy about hot tubs, and he's completely honest! He showed us the hot tub my hubby saw online, and diplomatically told us exactly why the cheaper one was better. OMG, an honest salesman! I'm totally pleased - we've been looking at hot tubs for the last month, and the other twelve places were staffed with scammy "used car salesman " types who tried to sell us overpriced junk. Screaming deal on a Bullfrog hot tub! Cheaper than Costco and a way better hot tub. The jets are placed where you want them, not in stupid places like Arctic spa's "enema jet" or Master spa's "bubbling fart tub". Kyler helped us pick our Jet Packs. Bullfrog rocks! It's custom designed for your body and what you want - my neck and upper back ache and I want to blast this area with huge water pressure. Your Jet Packs are interchangeable! So, someday if I ache in other places, I can add other Jet Packs, like for my aching knee or something. I'm going to be enjoying our new hot tub for the rest of my life! read more

Colorado Custom Spas - We just bought a hot tub! It's BEYOND awesome! - Hot Tub & Pool Near Me - Denver, Colorado

I recently bought a Bullfrog tub from Colorado Custom spas. The whole expreince was very professional. Their delivery crew, Sean, Escher and Antonio did a great job under difficult conditions. It snowed 10" at my house the night before. They solved every problem with grace and good cheer. It turned out the cover we received folded the wrong way. They call their boss and we resolved the problem immediately. They are coming today with the new cover. Good job, good experience ....Thank you, John B read more

Very nice salespeople. My issue is that every time I went into the showroom, I was given a different price, and it was always a higher price. Looking for an Artesian Santa Cruz, and Colorado Custom Spas quoted me $7500. A week later it was hiked up to $7900. The nice salesman said it was due to high demand. I researched prices at other dealers and the same tub in Charlotte, NC store was priced at 5799. $2100 less! We bought a similar tub at Spas of Parker for $5500. read more

The spa I bought from CCS is great. Most importantly the CCS customer service I have received the last couple of years is flawless. (i.e. sales, service tech's, customer support, etc). Kudos to the owners and to everyone at this company. You can buy a spa anywhere but this company 100% understands how to take care of customers. Nice work!!! read more

I bought my tub from Colorado Custom Spas. They were great to deal with during the buying process and have taken care of all my chemical and service needs since the purchase. Evan came out to do a drain, clean and refill today and he did an exceptional job! 5 STARS! read more

I recently purchased a spa from Sam at Colorado Custom Spas. I was impressed with the no pressure sales, the wealth of information he provided, and the time he took to walk through the options based on my needs. The hot tub I ordered came in early and scheduling delivery was a breeze. The delivery guys called the day before to remind me and then called as they were in route to deliver. They were efficient and friendly and walked me through everything I needed to know. From beginning to end I have had a stellar experience and would definitely recommend them. read more

These guys are the bomb. We recently moved to a home in the mountains - in which we inherited a dead hot tub and wanted to relocate our own hot tub. It turned out to be a very big undertaking because of the homes location and access to the deck - plus, all the trees had grown up quite a bit since the original hottub was placed. We were turned down by 2 crane companies! We had originally purchased our hottub for Colorado Custom Spas in 2015, so called them for advice. Sam and his team were amazing in helping us brainstorm and figure out how to move the old one out and ours in. All this 4 years after we first purchased our hottub. Such amazing service throughout the life of our tub. We hope that our current hottub has many many more years still ahead, but will for sure return to Colorado Custom Spas when the time comes to replace it. read more

When my husband and I moved to Colorado we dreamed of having a hot tub. Anyone who lives here knows it's part of the culture. We went to seven different dealers of spas and every one has a party line as to why theirs is the best and you really need to wade through all the rhetoric and quite frankly, all the dealers were very nice to us because well, they want to sell us a spa that is a pricy item. Colorado Custom was the last place we visited. It was right before Labor Day weekend and they were very busy showing off their BullFrog Spas and their Clearwater Spas If you haven't checked out a BullFrog spa you haven not done your homework . They are very, very nice spas and have the most powerful jets! Our salesperson Sam was very helpful and stayed late so we could go home and grab our suits (because when you are over 50 no one wants to see you nekkid!) so we could wet test the spa. We purchased a refurbished Clearwater Spa and could not be happier with it. Delivery was scheduled about a month later because we needed to build out the paver patio and pull a permit with the city. Pulling a permit is a bit pricy but is in your best interest because of safety issues you haven't even thought of. For example, EFT certification which not all spas have as we learned when we purchased a spa from another company. Needless to say we had to cancel that order. Anyway, the fact that we had to schedule further out for delivery and were permitting the work was no issue for Sam and his band of merry men. Stewart Electric did the hookup and passed inspection and the spa was delivered and set up as promised. No sales pitch on products and NO CUSSING! We have since ordered chemicals that arrived quickly and were competitively priced. So far so good. Thanks so much Sam! Oh, well maybe one negative is we didn't get a rubber ducky! read more

Colorado Custom Spas - Hot Tub & Pool Near Me - Denver, Colorado

I needed a tutorial for maintaining my spa and Evan came out. He was wonderful. He went through the steps on how I should use the chemicals. He was very thorough and very pleasant. Also he gave me the contact info for a company who could ultimately come out and maintain my spa because I am out of their area. I feel a little more comfortable in knowing what to do for our spa. Thank you Evan read more

Antonio and Chewey along with the other delivery guys were superb! The managed to get my spa through a super tight space of my gate. They were polite, fun and very helpful! read more

These guys are just fantastic. I bought a Tuff Spa from them in December and it had a small leak in it. They came right out and got it fixed. I've also had some intermittent issues with keeping the chemicals correct and their customer service is A+. I'd highly recommend them to anyone. read more

We had a Bullfrog spa delivered today 1/9/20 and Shawn, Scott and Blake did an excellent job installing and explains the set-up of the spa. There was one small cosmetic issue and they took care of it right away. Would recommend them to anyone looking for a quality spa. read more

Although we have not started our tub, I wanted to give to delivery guys a great thumbs up. The had to muscle the tub into place, they explained how the tub operates with helpful suggestions. read more

Our spa buying experience was great! Sam G (sales) was very helpful and responsive. No pressure was felt with making a choice/purchase. Bennet, Mike F, Mike G and Scott (delivery and set up instruction) were very professional, informative, thorough and personable. We purchased a Tuff Spa and couldn't be more pleased. I was pleasantly surprised by the speed of the entire process from initial contact to delivery. Everyone was very genuine. Great company! read more

Great experience. Especially the fast replacement of an entire tub (with a minor leak) under warranty. Far above and beyond my expectation. Could have been a nightmare but was a pleasure. read more

We bought our artesian spa from Colorado custom spas at the home show in February. It was the easiest transaction ever! The customer service rep that was there from Vegas was very informational and discussed everything with me before my purchase. I felt super comfortable with what I was buying and what I was getting myself into. LOL Dan , Steve and shaun brought and set up my spa six weeks after I call to have it ordered. They were professional, early in my two hour window for my expected delivery and explained everything to me before they left. They were not in a rush and they made me feel very comfortable with my education on this file when I left. I would recommend them to anyone. It's the best thing I ever bought! Also the Best customer service that I could've asked for. Thanks so much and I look forward to seeing you in the future for my filters......... so unfortunately I had to knock this review down a couple stars because of the recent communication I've had with them. I've only have the spa a couple months now. After enjoying the spa one evening ,I went to pull over the cover and realized the Metal parts that help maneuver the top over the tub were bent. I seriously was baffled. This was Saturday so Monday I have my husband call the company to see what if anyone else has had this problem. The man on the phone took down what happened and called my husband back the next day. He Told my husband that he must've been hanging on the cover and that it took up to 350 pounds so he doesn't know what we did to it but it was definitely our fault and custom spas wouldn't cover under warranty. I was apalled by the sheer rudeness of how his communication was with a recent customer that had paid over $8000 for a tub. He gave us two options and said we could come pick up the parts but he really was reluctant to give them to us on how it broke. Or have somebody come out for $100 and put it together. At this point the only reason that your company gets three stars is because the tub is awesome and the delivery guys were professional, informative and made up for what you recently did overall. You should be ashamed for how you treat customers. I will try to find the filters elsewhere but if I have to go back to you then I guess that's what I have to do because of the tub specifics. I WILL not be recommending you in the future. And pleased anyone that has one of these covers watch out for the metal parts on the cover. We were only in the tub for 20 minutes and it must've just collapse under its own weight for some reason. The guys that installed the tub also put the cover and its components together. Cant blame that on us either. Mistakes do happen and we're human but it was unrealistic for the gentleman to think that we would call hoping to get something done that we had been responsible for. it had been less than three months we have had the tub. Get some customer service training and realize that word-of-mouth is more powerful than anything. read more

The spa was great. Lasted quite a few years but once it broke out of warranty, these folks couldn't get you off the phone quick enough. No long term support. If we decide to replace the spa, it won't be through these guys. read more

There folks were great to deal with. Kyler and Justin were very helpful during the sales process and really gave us some solid info about our options. Once we picked the tub we wanted the process was smooth sailing. Even with a crane being needed, and all the associated drama with that - they took care of it all. The delivery crew - Stephen, Dan, and Shawn were great! They took care of dealing with the crane and placed the hot tub right where we wanted it with no issues. The install happened on time and exactly as they said it would. We had some non hot tub things craned to the roof as well and they even assisted with that! Very happy with our purchase and support from Co custom spas! No pressure and no slimy sales tactics. read more

We worked with Sam on the purchase, and he was patient and passionate about the industry. Chris & Shaun came out, and worked through "issues" in getting it to our back yard. They were patient and helpful through the process. I hope the customer service continues, and 5-stars so far! read more

Evan came by today and replaced our topside control quickly- he even replaced our spa cover clips at no charge! Love my spa and this company! read more

Just took delivery of a new Tuff Spa. Excellent delivery service. Personable, knowledgeable and no hassle getting it positioned as I needed read more

Incredible deal on a 7' x 7' spa! Super friendly service! We live in the Boulder Mountains and, the four delivery guys did an awesome job getting it up our rough terrain. Fast, clean, perfect, precise delivery. Thank you to the entire staff! read more