My husband and I went in to look at their infrared saunas. The guy working there was completely…read morerude, condescending, and even aggressive in his responses. I ended up stopping the conversation and we left abruptly. Horrible salesmanship and over all attitude.

Friendly small local business that has a great assortment of spa & fireplace accessories!…read moreI was looking for a metal grate for my fireplace and found exactly what I needed! Prices very reasonable too. Spas look amazing! Might have to look into purchasing one of their luxurious models in the future. Nothing more relaxing than a Colorado evening Jacuzzi right in your own back yard! Military discount honored here too! Five fabulous stars for price, quality and family-style customer service!

I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

I bought a hot tub for the first time, and it was intimidating. However the manager at IHT made it…read morevery easy - scheduling the electricians also. It was delivered with education on how to take care of it, the electricians were great also.

Where to begin? We had been researching spas for more than a year, and finally pulled the trigger…read morelast fall on the make/model we decided on (Bullfrog R7L). Had a positive experience from the start (Derek at the Castle Rock location), to regular status updates to/from CSR (Barrett at the Denver location), through delivery/setup (Chase/Rex/Andre from the Denver location) through follow-up and troubleshooting (Derek again, and Evan at Denver location). FIve stars all the way through! Additional detail for exemplary review: Spa was initially wired by an independent licensed electrician (NOT associated with Colorado Custom Spas) who made enough mistakes to render the spa dead in the water (no pun intended), which became apparent immediately after filling. When the issues were reported to Derek, his immediate concern was the sub-freezing temperatures that were expected that night. He personally drove from Castle Rock to Elizabeth after hours to deliver a submersible pump to ensure the components didn't freeze. He also arranged for Evan to come up the following morning. He inspected the initial wiring (again, NOT done by an electrician associated with CCS), came up with a fix to provide heat and circulation immediately, and provided input on the other errors he identified that needed to be addressed for safety reasons. He also provided input to the previous electrician to ensure that corrective action was taken care of by the party that made the errors. On top of all this, he called back the following day to check in! Typically, not a user of social media to either torch vendors online with negative reviews, or give glowing reviews when either is not warranted. In this case, however, I thought I would be remiss not to recognize exemplary customer service, especially in a day and age where this seems to be a foreign concept to many businesses.

If you are considering getting a spa go to Colorado Custom Spas. After looking in the Colorado…read moreSprings area (and almost going a different way) we took the 20 min drive to Castle Rock. We met Sam Gore and were blown away! He and his team were nice and educational. Not pushy at all. They helped us figure out what would work for our project. And even consulted with our landscaper. Delivery was very smooth. Scott and his team really knew what they were doing. We look forward to many relaxing soaks in our new spa.

James, the owner is great guy, very responsive and got the heater repair done on the hot tub! Hot…read moretub repairs aren't cheap but good to find honest, responsive, trustworthy guy to work with!

James was able to confirm the issue with our hot tub (heater), order the new part and install with…read morequality! He even tightened up a fitting he noticed needed it due to a small leak. He was professional and great to work with!

We moved from Broomfield 4 years ago and really miss this rec center. We've been unable to find…read moreanything similar in our new location. It has many exercise options, the facility and equipment are well maintained and is at a great price. Staff is friendly.

My wife, myself, and our 6-month baby were swimming laps (yes, laps in an infant flotation device)…read morein the lap pool lane when the lifeguard asked us to leave it for someone who 'actually wants to swim laps.' We explained that we are also swimming laps and we don't understand why we need to leave the lane for someone else who wants to do the same. The lifeguard told us the ~50 y/o man was rude to her, so she felt pressured to do so. We settled on splitting the lap pool into two sides (even though we are literally 3 people and he is 1). The guy didn't like that very much and he stood against the wall at one end of the pool for a while looking upset. When we swam to the end of the pool he was on, he forcefully splashed down into the water to send it into my baby son's face and made him gasp for breath and start crying. A male lifeguard witnessed this and went for help. When the manager arrived, she insisted that we leave the lane and when we refused, she asked that we instead continue 'sharing' the lap pool lane with the guy who assaulted our child. The best part is the first time we wanted to go swimming in Broomfield, we arrived at the other facility that has strictly lap pools and therapy pools and they suggested WE GO ELSEWHERE because it's NOT FOR BABIES. Ok then why does the 50 y/o creep get to come to the kids pool and demand we exit the lane? Thanks for being just another place in Colorado that hates babies. We are disgusted by the manager response. If you have an issue here, dial 911, cause no one is going to help you. Even when you go to a place built for children, they will act like they're worthless and an inconvenience to others. Review your policies.

It was such a clean facility! The staff were all very pleasant and engaging. The locker rooms…read morewere also very clean

Pool options were extensive and lots of fun! VERY impressed with the number of attentive life…read moreguards!

The shop was clean and well put together. The woman that assisted me was very knowledgeable and…read morehelpful- I am a novice "inheriting" owner of a hot tub and she ran me through everything I would need. She even offered to let me send her pictures so she could help me through a few issues I wasn't explaining well via the phone/email.

Never , Never answer the phone, was going to purchase a hot tub , a friend recommended. This…read morecompany sucks

Amazing public pool…read more We went most recently for the hot springs day and it was an incredible time. They had a ramen food truck (which was fine) and free coffee and hot cocoa. We have also been here as a family during the summer and the pool is lovely. You would want to come early and get a nice shady spot because they will be taken up fast. My kiddo had to do a swimming test to use the diving board in the summer and she failed both times so she had to stay in the larger shallower end of the pool. I appreciated their dedication to safety.

This review is from a Texan native. We are here on vacay. We were thinking of fun stuff to do in…read moreDenver outside of hiking trails and found this place! We went on a hike first then decided to come here after. We didn't realize it closed so early on a Saturday, we should have checked. We got there at 4:30, so only had a little to be there. Also looking at prices on this yelp, they have gone up significantly. I see people complaining about $10 a few years ago. It was $25 per adult this time. That was crazy to me, but we had already made this plan and had driven 45 minutes for this, plus it's in the vacation budget. If I lived here I would not come back because of that price. Also if you don't have a towel, they cost $20. This place is beautiful and I loved my time here, it will be a great memory, but that price is crazy. If I come back to Denver I may look for another place that may be like this.

Cary and Ryan were very friendly, professional and affordable. They quickly diagnosed the problem…read morewith my spa and fixed it.

Cary gave me a call and immediately wanted to fix the issue. He explained what was likely happening…read moreto cause the debris and his team came back and deep cleaned the spa again at no charge. Everything looks great now. I appreciate their willingness to respond to our concerns and how quickly they came out to make sure everything was cleaning and functioning the right way. Thank you!