Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

When we bought our hot tub we visited this Authority Spas because it was close to where we live…read more The sales man was very pushy and off-putting so we ended up going with a different company based in Denver. We still stop in to get the Frog products as needed for our tub. I haven't seen the salesman who made us go with another company so that problem seems to have been fixed. My new frustration is that they have increased the price on Frog products by a lot. To get the two packs (one with blue and silver, one with 3 silver) I was charged $147.00. When I asked the person who rung me up why there was such a big increase in price they blamed tariffs. When I got home I checked on the bullfrog website and the same purchase would have cost me $113.00. I know that bullfrog makes margin on the consumable products they sell, why charge me almost 25% more in your store? As a dealer your consumable products keep your customers coming back and give you that residual sale, you should not be fleecing this segment of your customer base. I try to buy local, and I gave Authority Spas a second chance once I had purchased my tub. I feel like they are using an already bad situation (paying more for items that are actually tariffed) as an excuse to squeeze more money out of their customers. I recommend buying your chemicals straight from the bullfrog website.

The staff at this location provide top notch customer service which goes a long way with me. They…read moregave our concerns the attention they deserved in a very timely manner. Everyone we interacted with was incredibly professional, reliable and communicative - Mike, John and Kory are outstanding. I highly recommend this place.

Carefree Spa and Thomas saved me hundreds in repairs! They took the time to troubleshoot my spa…read morethrough photos and video and discovered it was just in sleep mode. Excellent communication, honest service, and true dedication. Highly recommend!

Just purchased a home in Ken Caryl and contacted Carefree Spas to help show us how to take care of…read moreand maintain our spa. Thomas was more than happy to schedule a time and day to come out and explain everything. Thomas performed a complete maintenance service while showing us the process each step of the way. He throughly covered chemicals, timing and application. Thomas' customer service is great and he told us to contact him anytime if we had further questions. If you have a spa I would highly recommend Thomas @ Carefree Spas ! !

We purchased a swim spa from the Castle Rock store late last fall, 2025 and got it installed right…read moreafter Christmas, what a great present! Eddie was very attentive and came out a few times viewing the site and making recommendations as to preparing the site, which we followed. Eddie even had contractors to recommend which made it easy. Joe handled the installation which was a big deal with the crane lift over our house and a tight fit for the pool but it all went without a hitch. The store has been quick to respond to any of our questions or concerns. We did have one small needed repair and Joe spent an entire Saturday evening running around and getting it taken care of before a snow storm came in. Can't say enough good about them all, we have been very pleased and highly recommend them!

We think this store is wonderful. All the products we looked at were very well made. We had an…read moreexcellent experience with both Stacy and Eddy! Stacy took her time and asked me questions on what we were looking for and the price range we wanted to stay within. She really found the perfect product for us, right down to the color and price range. We are really happy with the warranty that comes with our purchase, and we feel comfortable that this company will take care of us if and when we ever need them. Thank you for making a positive purchasing experience!!

David did a great job, he came in 1 day when no one else could make it, he figured out what was…read morewrong, found the part, went and picked it up and installed it in less than 2 hours. Great job David, thank you very much and this is not the first time he got it fixed for , Dave and Robin

David was all professional wbo did a super job replacing my circulatory pump in my Master Spa…read morehealthy living hot tub, because most not all do not fix these hot tubs but Aquarius does thanks to David! Thanks again, you saved my hot tub!

After a less-than-stellar experience during our first fireplace conversion with another large…read morefireplace warehouse, we decided to give IHT a try for our second fireplace. (FYI - We have a 1926 bungalow with 2 old coal burning fireplaces, which we're converting to functional gas fireplaces.) We just ordered our fireplace and, so far, the experience with IHT has been very positive. Both Traci and Johnny are super friendly and know their stuff. Johnny, in particular, has been very patient as we decided between two fireplaces, each with their own pros and cons. Prices are competitive and we've already been treated far better at IHT and wish we'd chosen them for our first insert! I'll be sure to update my review as we move through the process over the next month or so. B O T T O M L I N E : So far, so good!

I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

James was able to confirm the issue with our hot tub (heater), order the new part and install with…read morequality! He even tightened up a fitting he noticed needed it due to a small leak. He was professional and great to work with!

James, the owner is great guy, very responsive and got the heater repair done on the hot tub! Hot…read moretub repairs aren't cheap but good to find honest, responsive, trustworthy guy to work with!