Sign and internet say open at 9. It's after 9 and the lights are off and no one is around.read more

Bought a used dryer today. Moved it down into the basement. Hooked up the hose and cord. Didn't…read morework ! Returned it and got a free workout. $400 used and didn't work Went to Lowe's and bought the exact same dryer new for $477 Don't waste your time or money at this place They just wasted two hours of my time and my back

40 people working not a single one offered to help. Sat at the Counter sales desk forv30 minutes-…read moreeven called for a manager- this place is disfunctional!!!!

I called the Northglenn, Co. store to see if they had a dryer I wanted to purchase. When I call and…read morespoke to Erin in the appliance area and was told they had two dryers. He had his manager come over, and I told him what happened, and he honored the price from the sale that ended on July 9,2025. Demetrio (Mgr) and Erin went out of their way to satisfy a customer. I will shop this store again because of these two men. On Sunday, Elvis and Alexander delivered my washer. They were very friendly and moved the new washing machine into the house for me. Thanks, Larry

I very rarely leave reviews, however Ferguson is a business that is deserving of one because of…read moretheir customer service. Today I called Ferguson to see if they had a blower motor for my home HVAC. The customer service representative Celine Struble greeted me on the phone sounding very happy and welcoming. Nice start. After telling her what the issue was I received an education on the various things that could be causing the problem of a screaming AC unit. Celine helped diagnose the problem and eventually ordered a blower motor. A technician wanted 150.00 to come to my house to diagnose. Celine gave me the same service and more for free. If you call Ferguson for a HVAC issue. Ask for Celine Struble.

From the owner: Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply…read moreproducts. Make your local Ferguson in Thornton, CO your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.

We bought a dishwasher and a refrigerator; both are floor models. There is minimal wear and the…read moretransaction was flawless. We'll be back to the Thornton store in the future.

We bought an open box dryer from Appliance Factory in Thornton. They delivered it (4/16), hooked it…read moreup and it kept tripping our breakers. They set up an appointment for an electrician and took our old (still working) dryer. On 4/17, the electrician found all our electrical was fine (new house) but there is a short somewhere in the dryer. They wanted us to set up a repair appointment with their 3rd party repair company. It would be 3 weeks before they could repair it. I called the store twice on 4/16 to talk to the manager -Patty (left 2 messages) and she never returned a call. I also called their "president's line" on 4/16 for customers wanting help with issues. Again, called twice, 2 messages, no return call. Horrible customer service. We are guessing that this open box wasn't because of scratches (which we could not see) but more to the fact that it doesn't work. We called our original salesperson first thing this morning (4/17) stating we wanted another actual working dryer or our old dryer back. We are still waiting for a call back. Should have been a quick answer- "we are sorry we sold you a defective dryer and we will correct our error with an actual working dryer". My husband finally called Parker (salesperson on afternoon of 4/17) and he said they are going to call us Monday to refund our money and schedule a time to pick up the broken dryer. They didn't say anything about bringing back our dryer that they took. What we have done to try and remedy the situation: Contacted two local tv station consumer reporters to see if they can help. Submitted a review with the Thornton Chamber of Commerce. Disputed our credit card charge. Filed a complaint with the Attorney General's office. Emailed all of the information above to the store and CEO via Linkedin. Filed a complaint with the BBB. Today is 4/20. I received text messages from the repair company trying to come repair the dryer which is not an option and I have no idea who is trying to set this up. I called the store to let them know we are still waiting for someone to schedule a pickup of their dryer. I also sent an email. We still have not received any communication. Called Parker(salesperson) at 5:20 asking for a return call. Did not call. Called the President's Line at 6:07 - left a message that the defective dryer will be out in our driveway for them to pick up on 4/23/26 and we accept no responsibility for it. 4/21/26 Filed complaint with Business Consumer Alliance. 4/22 Received call from Kaden regarding my BBB complaint. 4/22 Received call from Jordan that dryer will be picked up between 3 and 5 on 4/23. 4/23 5:05 Called Jordan to see where they were. He stated the truck broke down, they weren't coming and that he had left a message (which he hadn't). 4/23 Left message for Kaden that pickup didn't happen. No communication from them at all. 4/28 - Notified the "President's Line" that I am giving them 48 hours notice to pick up the dryer or I will be donating it. Filed a complaint with Call for Action.

Delivery people would not allow me to disconnect the washer (since they said they couldn't due to…read morebad connections) so they could haul away the old one on that day. Old one had to sit in my renters living room for two more days and we had to put aside another whole day to wait for someone to pick the old washer up. Delivery men were rude and did not understand or speak good english. When I called to ask for refund on haul away since it was such poor service I was told I would get a call back and I never did. I called again and this time was told they could give me I could only a $25 certificate and I was not allowed to speak with a supervisor. They said it was not possible for me to speak with a supervisor. Terrible customer service all around and I will not be doing business with lowes in the future for any of my homes.

I use TightBond III on all my projects as I am a woodworker…read more There's a national promotion on this particular size of TB III, it is nation wide at most stores. I made sure to check the location closest to me and see if it is available, it is, but not online. I drove there, checked it out and then cashier told me that the price is not what it says on the website. I spoke to their manager (Mario) who said the same thing. I would not have driven down to the store if I it didn't specify on their website that there's a promotion. I wanted to get a shop light, a small shop vac and a few other things besides the glue, and I am a Lowe's loyalty member, but I didn't and left after no effort was made to verify the promotion or why it actually exists online but not at the store.

I was only there for the geek squad but wanted to give Ben there a super shout out! Customer…read moreservice A+++++ like really went above and beyond from me being late to my appt bc of an accident on the freeway to just helping me all around! If you're his manager, he is a keeper! To be honest all the employees there was extremely helpful and kind. It was a day for me and they just turned it around! Thank you!!!

DO NOT purchase from this location... They have no on-the-ball sales people…read more. My salesman was arrogant & rude, and decided to lecture me !! He was probably mad because he could not continue to stand around and do what he does best (buy) which is nothing.... AND get paid..! Imagine how bad the Managers are..... NO MORE shopping here for me......... sad state

WORST EXPERIENCE EVER!!!! STILL WAITING FOR MY $450 REFUND ZERO COMMUNICATION, ZERO RESPONSES FROM…read moreTHE HOME DEPOT TEAM/ROBERTA THE COS. JUST AN ABSOLUTE HORRIBLE EXPERIENCE. As of this moment, Home Depot Thornton is literally keeping my money and not delivering the product, and I cannot get any help from them. The Home Depot team, namely Roberta, is simply too unorganized to even be able to process my full refund or return my calls. This has been incredibly frustrating. I ordered and prepaid $450 for a security door at the Thornton Home Depot 5 days ago. First of all, after someone came and took the measurements I had ZERO response so I went to the store in person. I ordered a door from Larry, the door guy there, and prepaid over $450 for the door and install. Turns out the door would NOT have fit my door anyways, but no one called to tell me that. AFTER I PAID I HAD ZERO CONTACT for my door. I called to get a refund. I am still waiting for it to show up in my account, and yet Home Depot still did not refund over $250 for the installation charge. I called and FINALLY got a hold of COS Roberta. She refunded only the door, not the install. So, I called back and left a voicemail. ZERO response from Roberta. I now am going in today to see if I can get my money back. What an absolute CLUSTER. I will NEVER shop here again and I DO NOT RECOMMEND THORNTON HOME DEPOT. The staff is friendly but no one takes responsibility for any of this order purchase and I cannot even get my money back for a product they could not install (and never bothered to tell me they could not install) in the first place.

We purchased a new dishwasher today. Sales consultant, Blake, assisted us, answered our questions…read more He explained all charges. Good experience

I was happy with my washer and dryer Brad is amazing I would highly recommend this companyread more

Had a thermal dryer fuse charged me $60.00 Did not work…read moreordered same parts off Amazon with heating element and thermostat for &18.99 Beware can only speak for buying parts use Amazon if you have time to order also keep in mind with dryer thermal fuse you can reset by slapping on flat concrete surface.

Don't do it go here. They need lessons in professionalism. We went here Saturday to get a dryer and…read morewish we wouldn't have gone. 1. Went to the store in p Parker,CO bought dryer and was told it was in the warehouse in Thornton and they were open til 530pm 2. Drove up to warehouse arrived at 510pm 3. The guy hurried and loaded the truck that was at the dock and closed the door. 4. We knocked at the door and they wouldn't answer door they wanted to hide and duck behind the counter. 5. Finally someone came to the door and said we closed at 5 and didn't want to listen to our situation when my wife asked his name said I don't do that and slammed the door in her face. 6. So we drove over to the store where Nichole tried to assist us but she had nothing at our price point. 7. Wife called the store where we bought it and told them they close at 5. 8. I called the Presidents hotline and to this point still haven't heard anything back from them. I did pick up the dryer Monday and got home so we could at least do laundry.

Needed help with a part - the man I talked with was so helpful! He took a lot of time to help me…read moretrack down what I needed and confirm something I needed was no longer made. So helpful and kind.