Sign and internet say open at 9. It's after 9 and the lights are off and no one is around.read more

Bought a used dryer today. Moved it down into the basement. Hooked up the hose and cord. Didn't…read morework ! Returned it and got a free workout. $400 used and didn't work Went to Lowe's and bought the exact same dryer new for $477 Don't waste your time or money at this place They just wasted two hours of my time and my back

40 people working not a single one offered to help. Sat at the Counter sales desk forv30 minutes-…read moreeven called for a manager- this place is disfunctional!!!!

I called the Northglenn, Co. store to see if they had a dryer I wanted to purchase. When I call and…read morespoke to Erin in the appliance area and was told they had two dryers. He had his manager come over, and I told him what happened, and he honored the price from the sale that ended on July 9,2025. Demetrio (Mgr) and Erin went out of their way to satisfy a customer. I will shop this store again because of these two men. On Sunday, Elvis and Alexander delivered my washer. They were very friendly and moved the new washing machine into the house for me. Thanks, Larry

I very rarely leave reviews, however Ferguson is a business that is deserving of one because of…read moretheir customer service. Today I called Ferguson to see if they had a blower motor for my home HVAC. The customer service representative Celine Struble greeted me on the phone sounding very happy and welcoming. Nice start. After telling her what the issue was I received an education on the various things that could be causing the problem of a screaming AC unit. Celine helped diagnose the problem and eventually ordered a blower motor. A technician wanted 150.00 to come to my house to diagnose. Celine gave me the same service and more for free. If you call Ferguson for a HVAC issue. Ask for Celine Struble.

From the owner: Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply…read moreproducts. Make your local Ferguson in Thornton, CO your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.

Parker Thomas was very professional very helpful and essent customer service deals and he was on…read morepoint with everything he did a awesome job with us today

We bought an open box dryer from Appliance Factory in Thornton. They delivered it (4/16), hooked it…read moreup and it kept tripping our breakers. They set up an appointment for an electrician and took our old (still working) dryer. On 4/17, the electrician found all our electrical was fine (new house) but there is a short somewhere in the dryer. They wanted us to set up a repair appointment with their 3rd party repair company. It would be 3 weeks before they could repair it. I called the store twice on 4/16 to talk to the manager -Patty (left 2 messages) and she never returned a call. I also called their "president's line" on 4/16 for customers wanting help with issues. Again, called twice, 2 messages, no return call. Horrible customer service. We are guessing that this open box wasn't because of scratches (which we could not see) but more to the fact that it doesn't work. We called our original salesperson first thing this morning (4/17) stating we wanted another actual working dryer or our old dryer back. We are still waiting for a call back. Should have been a quick answer- "we are sorry we sold you a defective dryer and we will correct our error with an actual working dryer". My husband finally called Parker (salesperson on afternoon of 4/17) and he said they are going to call us Monday to refund our money and schedule a time to pick up the broken dryer. They didn't say anything about bringing back our dryer that they took. What we have done to try and remedy the situation: Contacted two local tv station consumer reporters to see if they can help. Submitted a review with the Thornton Chamber of Commerce. Disputed our credit card charge. Filed a complaint with the Attorney General's office. Emailed all of the information above to the store and CEO via Linkedin. Filed a complaint with the BBB. Today is 4/20. I received text messages from the repair company trying to come repair the dryer which is not an option and I have no idea who is trying to set this up. I called the store to let them know we are still waiting for someone to schedule a pickup of their dryer. I also sent an email. We still have not received any communication. Called Parker(salesperson) at 5:20 asking for a return call. Did not call. Called the President's Line at 6:07 - left a message that the defective dryer will be out in our driveway for them to pick up on 4/23/26 and we accept no responsibility for it. 4/21/26 Filed complaint with Business Consumer Alliance. 4/22 Received call from Kaden regarding my BBB complaint. 4/22 Received call from Jordan that dryer will be picked up between 3 and 5 on 4/23. 4/23 5:05 Called Jordan to see where they were. He stated the truck broke down, they weren't coming and that he had left a message (which he hadn't). 4/23 Left message for Kaden that pickup didn't happen. No communication from them at all. 4/28 - Notified the "President's Line" that I am giving them 48 hours notice to pick up the dryer or I will be donating it. Filed a complaint with Call for Action.

Within a couple of minutes of getting to the aisle, Rob in Lumber was helping guide me to the right…read moreboard, correct dimensions, and cut for my project. Professional, efficient and friendly, Rob made sure he had my cut measurements correct and fit on the panel, then safely cut quick. Then had helpful assistance from three other staff in tools, paint and checkout. Rob in lumber and the gentleman in paint guided me to better choices for significant savings. I'll be inclined to check with you first next time.

Today is July 10, 2026. From the in-store sellers, front end customer service. And certainly the…read morephone answering , which does not enable you to talk to a human. I will not spend my money or my time again.

I was only there for the geek squad but wanted to give Ben there a super shout out! Customer…read moreservice A+++++ like really went above and beyond from me being late to my appt bc of an accident on the freeway to just helping me all around! If you're his manager, he is a keeper! To be honest all the employees there was extremely helpful and kind. It was a day for me and they just turned it around! Thank you!!!

Bought my pc a year ago and it was the best choice thank you guys for helping me choose relaible pcread more

Ralphie is the best ever & made our day to get us what we needed after having a bad experience else…read morewhere. Amazing personality & very equipped on speed & knowledge! - Rod & addy

WORST EXPERIENCE EVER!!!! STILL WAITING FOR MY $450 REFUND ZERO COMMUNICATION, ZERO RESPONSES FROM…read moreTHE HOME DEPOT TEAM/ROBERTA THE COS. JUST AN ABSOLUTE HORRIBLE EXPERIENCE. As of this moment, Home Depot Thornton is literally keeping my money and not delivering the product, and I cannot get any help from them. The Home Depot team, namely Roberta, is simply too unorganized to even be able to process my full refund or return my calls. This has been incredibly frustrating. I ordered and prepaid $450 for a security door at the Thornton Home Depot 5 days ago. First of all, after someone came and took the measurements I had ZERO response so I went to the store in person. I ordered a door from Larry, the door guy there, and prepaid over $450 for the door and install. Turns out the door would NOT have fit my door anyways, but no one called to tell me that. AFTER I PAID I HAD ZERO CONTACT for my door. I called to get a refund. I am still waiting for it to show up in my account, and yet Home Depot still did not refund over $250 for the installation charge. I called and FINALLY got a hold of COS Roberta. She refunded only the door, not the install. So, I called back and left a voicemail. ZERO response from Roberta. I now am going in today to see if I can get my money back. What an absolute CLUSTER. I will NEVER shop here again and I DO NOT RECOMMEND THORNTON HOME DEPOT. The staff is friendly but no one takes responsibility for any of this order purchase and I cannot even get my money back for a product they could not install (and never bothered to tell me they could not install) in the first place.

I was happy with my washer and dryer Brad is amazing I would highly recommend this companyread more

Brad at Corn Appliances was wonderful and a pleasure to work with. He was honest, knowledgeable,…read moreand took the time to answer all of my questions. The service was spectacular from start to finish. I highly recommend Corn Appliances to anyone looking for excellent service and quality work. I will definitely be using them again in the future for any appliance needs

Who ya gonna call for stuff that goes wrong? Well, call these guys. They had parts for an 8 year…read moreold dishwasher that I don't think we were abusing. Total customer service at the parts department on the east side of the store. Parts were cheap and came within a week. So, two trips but I didn't ask about them mailing the parts to us. Looked like a good place for reasonably priced, second hand appliances too, tho I wasn't in the market for any. Since GE makes such early planned obsolescence appliances, we'll probably be seeing a lot more of this place.

Don't trust this company. They ship through UPS, but don't tell you that it will be shipped to the…read morenearest USPS office to be delivered. Then if you have an address that USPS doesn't deliver to it gets returned and the company tries to charge you additional shipping charges to have it resent out.