WORST EXPERIENCE EVER!!!! STILL WAITING FOR MY $450 REFUND ZERO COMMUNICATION, ZERO RESPONSES FROM THE HOME DEPOT TEAM/ROBERTA THE COS. JUST AN ABSOLUTE HORRIBLE EXPERIENCE. As of this moment, Home Depot Thornton is literally keeping my money and not delivering the product, and I cannot get any help from them. The Home Depot team, namely Roberta, is simply too unorganized to even be able to process my full refund or return my calls. This has been incredibly frustrating. I ordered and prepaid $450 for a security door at the Thornton Home Depot 5 days ago. First of all, after someone came and took the measurements I had ZERO response so I went to the store in person. I ordered a door from Larry, the door guy there, and prepaid over $450 for the door and install. Turns out the door would NOT have fit my door anyways, but no one called to tell me that. AFTER I PAID I HAD ZERO CONTACT for my door. I called to get a refund. I am still waiting for it to show up in my account, and yet Home Depot still did not refund over $250 for the installation charge. I called and FINALLY got a hold of COS Roberta. She refunded only the door, not the install. So, I called back and left a voicemail. ZERO response from Roberta. I now am going in today to see if I can get my money back. What an absolute CLUSTER. I will NEVER shop here again and I DO NOT RECOMMEND THORNTON HOME DEPOT. The staff is friendly but no one takes responsibility for any of this order purchase and I cannot even get my money back for a product they could not install (and never bothered to tell me they could not install) in the first place. read more

We purchased a new dishwasher today. Sales consultant, Blake, assisted us, answered our questions. He explained all charges. Good experience read more

My family and I went to this location of Home Depot today and we were blown away by the amazing customer service we were helped out by a Wonder wonderful customer service rep named John and the plumbing department he went above and be on anything we can ask or even imagine he walked us from point A to Z he was with us the entire way he even went outside of his Department to help us he walked us to the people we needed he was welcoming it felt like family and we are forever customers now thank you so much Home Depot for hiring such wonderful people like this and thank you John and the plumbing department you're an excellent customer service rep you're a rockstar read more

First time visiting and using the services here. I had rented a 12' box truck to move some stuff. THE ONLY communication I received from their employee, VINCE, about what payment would be like. 29.99 for 75 minutes and 8 dollars for every 15 minutes beyond that. First time I had rented a box truck. They just got my Id and I showed my proof of insurance then signed for payment. They didn't walk me out to the truck or help me figure it out at all. When I return the truck they bring up that they have to charge me for missing gas. I was completely unaware of that and they charge me 10$ a gallon. If I had known this was the policy I would have filled it up. PATRICK straight up lied to my face and said there's a sticker in the vehicle that says that and that the other employee explained it to me. Insulting my intelligence and making me feel dumb. I brought it up to the useless Assistant Manager GABE and he said oh all I can do is train my guy better and give you $20 off of $260. As I had already had a long day driving that stupid truck and moving stuff around I had no more patience to deal with incompetence. So this is all I feel like I can do now. I'd like to get my deposit back even in store credit would be nice. Because that was the most disappointing service I've ever received. That money doesn't even go into their pockets so I don't understand why they're so adamant about taking the little guys. It's a corporate company that sucks the life out its employees I guess from what I've experienced. No kindness, no patience, no empathy. read more

Val was so friendly and efficient looking up my account and helping me pick blinds, then cut for me! Thank you for making that so easy for me! Lisa walked me to the key cutting place and helped me too. Super nice. Thanks ladies!!! read more

Mary Carpenter, in paint. Total life saver. Second trip for stain after a blooper of a mess with our first attempt. She was so patient and helpful. Listened to our reservations about specific colors. Offered so much guidance! The boys and whatnot that the companies supply for you to pick from.... Don't use them. Mary has likely now added a decent amount of options during our mission to find another option. Not a single ounce of hesitation on Mary's part and she was busy. Typical Sunday busy with all kinds of customers. However Mary pretty much took care of our crazy struggle to select a freaking stain. Such a headache but she totally made this survivable! Thanks again Mary! You rock! read more

Our plan was to have Home Depot, Home Depot Measuring Services, and HD's contractor HOM Solutions (along with subcontractors) provide turnkey project management for an 850 ft2 hardwood/tile flooring demolition and new hardwood flooring installation. Most of the staff we worked with were conscientious and trying to provide good customer service; however, the staff were severely hampered by antiquated computer systems that are not integrated between HD, HDMS and HOM solutions. Our communications with each of these entities individually was adequate but it was obvious that communications between HD, HDMS and HOM was poor; our role then became increasingly one of keeping HD, HDMS, and HOM Solutions updated on the project. For example, HDMS had to measure the project 3 times because as part of the first measurement a wall that we demolished was not completely removed and on the second measurement a cabinet was not fully attached to a wall - we were told their "rules" for measuring required that the room be 100% ready for flooring installation; thus the first 2 inaccurate measurements remained in the HDMS system and resulted in faulty price estimates. We had an onsite meeting with the HOM Solutions subcontractor and because of additional charges related to dust control, humidity control, and additional costs to cut tile, we decided to cancel the HOM Solutions labor services. We hired our own contractor and saved over $3000 in labor costs that resulted in a very high-quality finished project. We did not cancel the actual flooring material from HD as that would have resulted in an even longer delay in the project. HD's supply chain and delivery "system" was unable to provide where deliveries were in the system and when the products would arrive. For example, we needed to know when the flooring was going to be delivered so we could schedule our installation contractor. We called the local HD several times in February 2024 to obtain the delivery date; we were told they could not find the order or provide a delivery date. When the flooring finally arrived, the pallet was marked with a placard that indicated arrival at the store on 1/31/24. We also had difficulties executing change orders. This is our second failure using Home Depot for a project. We do not recommend using Home Depot for flooring demolition and new flooring installation. read more

The service desk ladies were amazing. The way they returned all my dead plants that I failed to care for and water was outstanding!! The carefully returned the carcass of a plant I brought in dropping dirt all over and even swept up the mess I brought in with it. They did all this and with a smile, they all deserve a raise and pizza. The store is also very clean and updated, I highly recommend shopping here read more

The Home Depot - Nurseries & Gardening Near Me - Thornton, Colorado

There is nothing better than browsing the aisles at home depot and getting the material you need and Renting the tools you need .... when you need them. Phil (Pro desk) - you're the man! Just wanted to say thank you for making my life easy read more

The worst, I will never shop here again. The employee I ended up dealing with was so rude I could not believe it actually going over to Lowe's in Erie read more

I would like to post a -5 star. But If you must shop here please avoid the Asst. Manager Nathan. He is rude, pompous and disrespectful. I purchased a new faucet while building our new home. We completed the build and I had a few left over items. I went to Home Depot, parked and walked straight in to returns. Obviously I had the faucet in hand. It's a large faucet and sealed with a plastics wrap and has an Home Depot shipping label. I didn't have my receipt and explained we built a new home and I had just been issued a a new credit card due to a lost card. Basically Nathan said "Nope. Can't be returned. Have a great day". I was confused and again explained that I didn't steal the faucet, I wanted to return it and store credit would be fine. It's only $179... Nathan responded "K. Bye. Have a great day". Super humiliating.... He should have looked at my email and noticed that I have spent over $11,000 there in the last 2 months!!! Being accused of being a thief is wrong and no one should just judge you based on your "cleaning house clothes". I was confused and scared but headed to Lowe's (new one on 287- 5++++ stars there btw) to return a sink. The man at Lowes said "no problem and returned the items. I then spent an additional $800 there! Avoid Nathan and Home Depot - unless you want to be accused as a thief. read more

The Home Depot - Home Depot store label. Still denied return. - Nurseries & Gardening Near Me - Thornton, Colorado

See all

Dave in hardware and Steve+Kelly (think that's her name) , all 3 are exceptional. It says something about this store to run into EXCELLENT advisors with great know how. Thanks much read more

shitty customer service and lack of care o anything to customers they don't go above and beyond for anyone and don't hustle for anyone. complete disregard read more

I ordered two closet, mirrored doors that cost over 1800 dollars. After a delay in delivery I received an email saying there was damage. I went to the store and the customer service lady was very nice. They had nothing in their system so she made a call and all they said was they were BOTH damaged. The only offer I got was to re-order which put my project back another two weeks. They didn't even offer to deliver to my house. Lowes has much better customer seBrice. read more

I feel like this is one of the better Home Depots in town. At least the hardware section here is usually somewhat organized. The lumber section is also somewhat organized, more so than many other Home Depots I have been to. The garden section seems to have a good inventory of most everything that you expect to find here. The store is laid out slightly different from most of the Home Depot's, but if you have the Home Depot app or you shop here frequently, everything should go OK. Seems like the staff is friendly enough. I've never had a problem finding somebody to help me out at this Home Depot. There are worse ones in town and there are better ones. read more

I rented a truck for the first time from Home Depot on Sunday. What a great experience. I had issues trying to schedule a truck prior to Sunday so I called the store and Linda scheduled it for me and then followed up with a text. Bobbi and the store manager Bridget were very friendly and helpful getting the truck upon arrival on Sunday and Linda assisted me when I returned the truck. Everything went smoothly. Thank you, I will be returning to this location. read more

The customer service does not help and they give attitude when you are trying to get the order number. They do not back up their products so if you buy their appliances watch out because you are stuck if they break or have any questions with them. Orlando, the supervisor, did not seem to care nor was helpful. This seems to be happening more and more lately which is making me and my business go to Lowe's and Ace Hardware. read more

Ordered a door with accessories. Installer came to pick up door but Home Depot had not ordered the accessory parts (siding and trim). Home Depot wanted me to call the installer and get it sorted out. Seriously?! And the door was on back order for 3 months... read more

I attempted to return around $180.00 worth of items with a receipt yesterday. However, for one item ( 20amp breaker, $15.55) I did not have the receipt so I asked for store credit as I have done in the past. My return was denied and I was referred to a company called The Retail Solution who told me I have returned 5 items without a receipt at Home Depot in the last 7 years so that was the reason, granted I had the credit card the item was purchased on at the time of the attempted return, but this didn't matter. I looked back at what I have spent at home depot for a basement finish project I recently completed and it totalled $18,553 in 2020 alone. So all in all, Home Depot will be losing a very good customer as I will make a habit of only shopping at Lowes from here on out. I was a loyal customer who was made to feel like a thief. Absolutely ridiculous, figure it out Home Depot!! I won't be back. read more

Terrible shopping experience. Ordered garage shelving online for same day delivery. Waited around all day and nothing was delivered. Checked delivery status multiple times throughout the day and the status never changed. Contacted customer service multiple times -- it was always "scheduled" but no other info. Ended up cancelling at 9 pm after waiting all day for a delivery that was never made. Update: Refund didn't include what I was charged for a delivery that never happened! read more

Was visiting a friend and we needed to get some lights for a construction project. This home depot was the only location with 2 so we popped over. The staff was very helpful helping us and our friend find random different things. There was all the things we needed in stock and we checked out with ease. read more

A visit to Home Depot Store # 1548, North Thornton, CO. Tuesday JUNE 16th 2009 : Hubs decide to explore the Home Depot at this location : N Thornton #1548 16420 Washington Street Broomfield, CO 80020 (303)450-3274 Hubs managed to purchase more items such as * Bar Clamps * Vise Grip * Corn Clamp * Saw Blade and many more other items in which I cant recall. He is trying to compare the deals that Home Depot has to Lowes. I believe the things he cant find at Home Depot he will try to find it at Lowes. All in all an enjoyable shopping spree for "TOOLS" for Hubs and I. 3.5 stars ratings for this Home Depot. read more

Poor product and terrible customer service. Specifically from the store manager Lewis. Poor delivery products and manager refused to rectify issue. DO NOT SHOP AT THIS HOME DEPOT. My rating for this Home Depot...the dirty litter box. My poorest rating. read more

The Home Depot - Nurseries & Gardening Near Me - Thornton, Colorado

Probably my worst experience with any retail store. On April 16, 2020 I placed an order online for fence material. I can't move into my home until I have a fence built for my dogs. When placing the order it did not give me the ability to select a delivery day due to COVID19 and said that a member would be calling within 24hrs to schedule a delivery day. I didn't hear anything for 3 days and figured they were having issues due to the current situation. I finally decided to call and the women I spoke with at the N Thornton location said that it was my fault for not selecting a day. I explained what happened and she said that she wouldn't be able to deliver until April 27, 2020. I understood given the COVID19 situation. She set April 27, 2020 with a 14hr delivery window of 6am-8pm. April 26th came and I checked and it showed the same day and delivery window. I took the day off of work as it stated that an adult had to be there. Again, I can't move into the house so I woke up and drove to the house so I could be there for the full window in case it came early. I checked online again and again it showed the same day and times. I called the N Thornton location in the morning to confirm and was told that they couldn't confirm times but that my window was from 6am-8pm. I asked if she could give me a better idea of times and she said no and then hung up on me. I kept checking on the internet and it stayed the same. I waited at the empty house from 6am-7pm. The store was closed at 6pm so I called the 800 number. I was told that the day was changed to May 4, 2020. I didn't receive a call, email, text, letter, absolutely no form of communication at all. This is a $3000 order that I already paid for in total on the 16th as well as the $89 express delivery charge. Worst retail experience of my life. I have been a die hard Home Depot customer my entire life. Myself and my entire family will never step foot in a Home Depot again. They will not receive another penny from me. read more

We live on acreage... and that means we buy a TON of stuff from this company. In addition, we had a major remodel last year where our general contractor used our credit card often several times per day to purchase items that they needed to complete the remodel. Utimately the credit card got corrupted and we had to have the card reissued, meaning that any of the purchases couldn't be looked up on the store registers for returns purposes. Now we had quite literally hundreds of receipts, and finding individual receipts for items was an impossible task... so we returned several hundred dollars without receipts for store credit when it was all done. Eventually at the end, Home Depot blocked any returns for store credit... and I sort of understood. But the reality was that we purchased about 10k worth of stuff and returned maybe 1k, that we didn't need (in perfect condition). So here a FULL YEAR LATER... I go to return an unopened bag of Scotts fertilizer to a store where I know half the employees and visit weekly, only to be told that we're still blocked from returns without a receipt. Well.... here's a gigantic screw you to HD! Lowe's is just around the corner, and frankly Amazon does a pretty good job of bringing stuff to my home too! So you know that brand new $599 Honda Lawn Mower I was about to purchase... I can get that delivered free, right to my stinking door for less than at the store that has such miserable customer care policies. So HEY HOME DESPOT.. you can kiss my rosey red rump from here on out. read more

Went to find a spark plug for my Lawn mower. i could not find it. So I went to the service dest and I was told to look for my spark plug in the electrical depart. Had to go to Auto Zone to get my spark plug. read more

Working on a renovation and we're here about every week if not multiple times a week. Associates are very helpful and knowledgeable. Online selection is amazing and way more products than in store. read more

Made a 20 minute drive out here to pick up some shelf liner(their website showed 11 rolls in stock) just to be told by a worker that the rolls showing "in stock" were actually "in freight" and weren't at the store yet. If the point of the website showing product availability is to make it more convenient for consumers to know what's in stock, it shouldn't be doing the exact opposite. Almost every time I come to this store workers seem uninterested in helping or don't know about your question. read more

Needed a custom screen door, after three weeks it came in two inches short, the management was not willing to reorder it. Said the company they used "sucked." They said they would reorder but no one ever answered the phone, or called back. Very bad customer service. They should just put a message on their phone that says, "don't waste your time, we will never return your call because we couldn't care less." At least we wouldn't the waste time. read more

I rented a roto-rooter from them and it was good and it worked and so on, but the problem, they charged an extra $21 over the charges listed on their website. "Taxes and fees" was their reason. Ok, but if you know the taxes and fees are X, you should add them in, I'm not ok with them being added of after the quote. Not recommended. It was a fifty dollar rental, came out to $72. Nearly 50% over rental quote. Taxes and fees my ass. read more

Whenever we come to this Home Depot is horrific! We never can find anything that we need and when ever we talk to the people they have no clue!! I'm giving 2 stars because 3 people actually tried to help us find end pieces for the gutters we just bought but omg what a shocker they don't have it!! Their website said they had plenty in stock! read more

They're ok I guess. I have to use them because their located so close to my house, but honestly sometimes the staff can be a challenge, a few times I've gotten some really terrible service and sometimes I have gotten good service. They seem like helping us a burden. I couldn't find something and asked the same dude 3 times for help and he kept telling me the wrong directions.... eventually I had to say can you just walk me there because they aren't there. He was talking about an end cap but it was in the middle of the isle..... ugh. read more

It is fantastic how this location hosts so many big stores in one area. You can easily price compare as well as get everything you need for the home - from building materials to appliances and even pet supplies. Its all on this corner of 7 and I-25. read more

The Home Depot - Nurseries & Gardening Near Me - Thornton, Colorado

I've realized over the past several years that your experience with Home Depot depends on 2 very important factors: a) the employees who happen to be working when you walk through the door, and b) whether you're getting supplies or buying services (window instillation, etc.) I've had more than one awful experience with Home Depot installations. I would never recommend them for installing windows, appliances, etc. However, I've had some great experiences when I want to buy supplies. Depending on who happens to greet you at the door, you can get some friendly, helpful service. There's almost always someone on the floor who can help you find what you're looking for. As a mom, this location is particularly awesome. Most Home Depots do a Kids Club on the first Saturday of each month (it's always free). I LOVE that. This location, however, has a craft or activity every Saturday! My kids absolutely love it and ask to go to Home Depot for these activities. If you're a parent I highly recommend checking it out. In summary, NEVER use Home Depot if you want them to do an in-home service. Ugh. But if you're shopping for flowers, wood, hardware, ceiling fans, or anything you can install yourself, this is a good place. read more

These people have zero people skills and are rude. Some of the most unhelpful people I've met so far.

order 1 camera that hey have in stock online for curbside pickup and they could have it ready for pick up that day even whe they said they would. order at 9 am and they can't get it done. been a contractor for 30 yrs. used them because of price and they generally have what is needed for most projects but the service has always been less then satisfactory. This one takes the cake. well guess I return item and buy it from someone else. read more

I drive the extra few miles to get to this store. The staff is very professional, knowledgeable, and hugely helpful. My husband and I do a lot of home improvements, and have found that every time we have a question, the associates at this store help. Everything from lumber, baseboards, paint, landscaping, materials, you name it. The associates know the store like the back of their hand, and know the other associates and their strengths. If they cant answer a question, they know who to direct you to. Lastly, the store has hired enough associates so that I am never roaming aimlessly looking for someone. They are all over the store, generally have a smile on their face, and a good spirit. They will price match Lowe's too. read more

Patty in flooring is the bomb! She helped me get a quote for my house and walked me through options. She was so friendly, I left feeling like I just made a new friend! read more

Beware, Home Depot uses outside contractors for installation...these outside contractors are not trained or employed by Home Depot. My installer DROPPED my dishwasher, damaging the counter top and cabinets! Lon at Home Depot helped me get this resolved after getting quotes for repairs and not having much luck with the installation company. I appreciate his help. read more

My husband and I just bought our first home and it's a major fixer upper. We have consulted with staff members here every weekend for the last month to get guidance on all of our projects. We live about a mile away from a different Home Depot and drive out of our way for the customer service at this location. Yvette helped us design our kitchen, Theresa helped us purchase everything we needed for the cabinets and appliances, Dennis helped us with tile just to name a few exceptionally helpful individuals. read more