We bought a dishwasher and a refrigerator; both are floor models. There is minimal wear and the transaction was flawless. We'll be back to the Thornton store in the future. read more

We bought an open box dryer from Appliance Factory in Thornton. They delivered it (4/16), hooked it up and it kept tripping our breakers. They set up an appointment for an electrician and took our old (still working) dryer. On 4/17, the electrician found all our electrical was fine (new house) but there is a short somewhere in the dryer. They wanted us to set up a repair appointment with their 3rd party repair company. It would be 3 weeks before they could repair it. I called the store twice on 4/16 to talk to the manager -Patty (left 2 messages) and she never returned a call. I also called their "president's line" on 4/16 for customers wanting help with issues. Again, called twice, 2 messages, no return call. Horrible customer service. We are guessing that this open box wasn't because of scratches (which we could not see) but more to the fact that it doesn't work. We called our original salesperson first thing this morning (4/17) stating we wanted another actual working dryer or our old dryer back. We are still waiting for a call back. Should have been a quick answer- "we are sorry we sold you a defective dryer and we will correct our error with an actual working dryer". My husband finally called Parker (salesperson on afternoon of 4/17) and he said they are going to call us Monday to refund our money and schedule a time to pick up the broken dryer. They didn't say anything about bringing back our dryer that they took. What we have done to try and remedy the situation: Contacted two local tv station consumer reporters to see if they can help. Submitted a review with the Thornton Chamber of Commerce. Disputed our credit card charge. Filed a complaint with the Attorney General's office. Emailed all of the information above to the store and CEO via Linkedin. Filed a complaint with the BBB. Today is 4/20. I received text messages from the repair company trying to come repair the dryer which is not an option and I have no idea who is trying to set this up. I called the store to let them know we are still waiting for someone to schedule a pickup of their dryer. I also sent an email. We still have not received any communication. Called Parker(salesperson) at 5:20 asking for a return call. Did not call. Called the President's Line at 6:07 - left a message that the defective dryer will be out in our driveway for them to pick up on 4/23/26 and we accept no responsibility for it. 4/21/26 Filed complaint with Business Consumer Alliance. 4/22 Received call from Kaden regarding my BBB complaint. 4/22 Received call from Jordan that dryer will be picked up between 3 and 5 on 4/23. 4/23 5:05 Called Jordan to see where they were. He stated the truck broke down, they weren't coming and that he had left a message (which he hadn't). 4/23 Left message for Kaden that pickup didn't happen. No communication from them at all. 4/28 - Notified the "President's Line" that I am giving them 48 hours notice to pick up the dryer or I will be donating it. Filed a complaint with Call for Action. read more

Can you give zero stars?! Because that's what they deserve. Our three year old dishwasher started popping the gfci and had an electrical burning smell when running in a non gfci plug to test it. The first young man to come check for warranty was wonderful. Respective, thorough and found the problem. The second man who came to FIX it said, "I'm not getting down there and putting this new part in if I don't have to." So you know what he did? He had me get an extension cord, plugged it into a non gfi plug, said it was running fine and WE needed to change our plug to non gfci, WHICH IS NOT TO CODE. He went on about his arrest history and his nasty divorce with his wife, literally saying "people would kill over what she is doing to me" causing me to feel very uncomfortable. He refused to fix the dishwasher. Appliance Factory is no longer answering my husband's calls and is not returning any calls to remedy the situation. It's been at least 6 weeks since we started this warranty process. read more

Avoid these scam artists. They wouldn't even let me see the unit I was going to purchase until after making full payment. The opposite of what I was told by the sales person, Ben Savage. Pick up staff would not share their name or allow me to speak with supervisors. read more

Bought a GE refrigerator from the Indiana store. Two years old and stops working tech shows up looks at says it will have to be taken to Cincinnati OH for repair. After several attempts to get them to take care of it with no resolve. My patience gone because of losing two grandchildren in the last week I'm spent. I will be buying a new one and using this one to strap to my car trailer for advertisement of who not to do business with. If you see me out with it feel free to stop me and ask me about my experience with APPLIANCE FACTORY. No matter how much money you save if the service after the sale is not there then you did not save a thing. All I asked for was they honor the agreement nothing more nothing less. read more

Absolutely the worst service ever! No sales people had any gender knowledge of any product nor did they show any sense of urgency when I told them I was on a time crunch. Sold me a product with missing parts when I asked 5 times if it had all the parts they assured me. Then when it came to install they forgot to put me on the schedule and when I called and inquired they lied to me and said the truck broke down. The place that does the install said this never happened! PATTY is a scumbag who is the liar I was dealing with. No care for the customer or their issues. It is a real screw you attitude. They make me work around their schedule even after all the mess ups! read more

I wish there was an option for zero star review, THEY DON'T EVEN DESERVE A STAR!. I can't express how disappointed I have been with the purchase and customer service I have received from this company. I bought a new refrigerator in December, and it was delivered Dec. 20. The refrigerator has not worked since the day it was put inside my home. I called to report this refrigerator did not work and they put in a service ticket. The following day, I called Frigidaire, their representative told me to call back the company where I purchased and ask for a return. (I was still in time frame to be able to return.) I called to do this but the salesman I spoke with told me I had a repair ticket and brushed me off for the return. (lesson learned) I stuck with my refrigerator and had brand source out in Early January. At that time, the refrigerator was not fixed. Electronic parts need to be ordered. (main board and another in the door) January 22, over a month since I purchased this refrigerator, the repair tech was out with the parts. After putting in two new electronic components, the refrigerator still did not work. The tech told me this was not repairable and would turn in his notes that evening with information about the lack of repair, and Factory Warehouse would call me Friday Jan. 23 to work on a replacement. I had to call and was told they did not have the notes yet from the technician. I called back on Saturday and was given the same information. Monday, Brand source called and told me to say they had to send another technician out to so they could call Frigidaire. That appointment was scheduled for Tuesday Jan. 27. That appointment was canceled by brand source. The phone calls have continued back to factory warehouse with no solution. Tuesday, Jan. 27, spoke to another sales person and was told he would work on a credit to get this moving and it would take at least 48 hrs. to go through corporate. I called again today, Jan. 29, and spoke to the same salesman as Tuesday and he was clueless to what he said to me then. I had to remind him about "lets get this going and get a credit," was what he told me. I felt as if we were moving in the right direction on Tuesday. I was wrong. I have stated more than once, "get me on the schedule for a new refrigerator, that's all I want!" Now, I just want my money back to go elsewhere. Brand source called today, Jan. 29 to tell me I'm now scheduled to have a technician out Feb. 5 to work with Frigidaire. This is the 8th week a product I paid for that STILL DOES NOT WORK! After every phone call, they tell me, "we will call you back." They have not once called back. I have been the only one to initiate a call. I get, "we have been so busy." Not my problem but I guess once you walk out the door and have given them your money there is NO CUSTOMER SERVICE! Here is a response from THE CEO OF THE COMPANY from another review I saw that had poor customer service. Guess, the training has not been done to get a replacement out. We are appalled at your customer service. We have trained, coached, and counseled the sales team to make sure that anytime a customer has a problem like yours that the product is immediately replaced. We've also worked with the service and repair provider to facilitate the product replacement. Please accept our sincere apology. Thank you for your feedback and your review. We take every review very seriously and work to improve operations. Chuck Ewing CEO | Appliance Factory CUSTOMER SERVICE IS NOT A PRIORITY FOR APPLIACNE FACTORY MATTRESS KINGDOM, THORTON STORE. read more

NEVER EVER EVER BUY AN APPLIANCE FROM THIS COMPANY- EVER! You think you're saving money - you are not. Our 2-year-old washing machine broke. They depreciated it for warranty repair, that's not how warranties work! Conveniently, it will cost more than it's worth to repair. They offered us an IN-STORE CREDIT at 1/3 of what we spent, but we have to buy a new machine AT THEIR STORE. Not worth what you think you are saving! read more

We spent thousands with Appliance Factory--four appliances, delivery, installation, parts, and over $1,000 in warranties--and it turned out to be one of the worst decisions we could have made. Instead of peace of mind, we got damage to our brand-new home and a washing machine that sat useless for weeks. The repair wasn't complicated, but every appointment meant rearranging our lives and taking time off work--only for Appliance Factory to no-show, cancel last minute, and casually suggest "maybe tomorrow" like our time didn't matter. And as if that wasn't enough, less than a month after purchase, the dryer failed too. Appliance Factory left us hanging yet again and stopped returning our calls, so we paid another $200 out of pocket to get a different company to fix what they should have handled in the first place. This experience has been nothing short of a nightmare--stressful, expensive, and infuriating. Appliance Factory proved themselves completely untrustworthy, unreliable, and careless. Buyer beware: this company will take your money, wreck your home, and abandon you the second something goes wrong. read more

Very poor customer service. Washing machine was scheduled to arrive local store on Wednesday for delivery on Friday. It didn't arrive on Wednesday. Was rescheduled for later in the week. It didn't arrive later in the week. Received automated message saying delivery was scheduled between 2-4pm on Friday. Received call 10 minutes into the 2 hour delivery window, informing me that it had not arrived locally. Would have been very helpful to have been contacted when it was first known there was a potential delay. Would have been even more helpful to have known Friday when they knew it could not be delivered during the 2 hour delivery window. I was very disappointed they waited until we were in the 2 hour delivery window to be notified it had not yet arrived locally. Very poor customer service. read more

I'm soo frustrated!! We built a $2,000,000 house and when they delivered our appliances they broke the sliding glass door frame. It's a significant amount of damage. NOW, they don't want to pay to fix it! This is NOT a company you want to do business with! *We are taking them to court.... but I want to warn YOU, to save you the hassle!! (If they're a reputable company, they'll stand behind their incompetence) read more

I recommend anywhere but the Thornton Appliance Warehouse. There is a lack of professionalism and customer service. The priority ends when they collect your money. Delivery timeline is lacking along with customer satisfaction. I was provided multiple delivery dates that would continue to push, with no consequence on them, only effecting the customer. They obviously do not rely on repeat business. Spend your money elsewhere where your business does matter. read more

If I could put a zero I would. Apparently this company bought the company worth whom I purchased my appliances. I desperately need service and this company does not answer the phone- ever. I have left numerous voice mails and tweet not a single reply in 2 weeks. The owner doesn't even have an actual store, apparently it is only done online. I cannot stress enough DO NOT USE THIS COMPANY. Not sure what the owner of appliance wharehouse and mattress kingdom knows about running a business but I am extremely not impressed. You would think at the very minimum they would know how a phone works - but no they don't. read more

Bought a washer from here after ours was acting up, it took FOREVER to get delivered and when they did finally deliver it, they broke a part off the bottom and put it in the bin of the washer to hide it and never said a word about it. we tried to run our new washer and gallons upon gallons of water flooded the floor instantly as apparently the part they broke was essential in keeping the water in the tub. they made us wait another week with no pick up or replacement or refund before we finally begged them to let us go and pick up a washer from the warehouse so we could have some clean clothes. terrible customer service, delivery, and a horrible process overall. read more

Purchased my washer from here scheduled it to be delivered (even got a confirmation with a delivery window) and got a call the day of that it WASN'T coming... the next available date wasn't going to be for another week. There was no empathy to the situation and no offer to make it right just a "sorry our system is messed up". I eventually went it to get it myself and now have to wait another 5-10 business day for my refund. I will not be a returning customer. read more

Have dropped off used appliances here for years. Was given a hard time this morning, made to switch locations and then had waited over 29 minutes to unload. All the while employees were visibly sitting on their hands. Poor management has destroyed another business. Go elsewhere!!!! read more

within a half of each other, I bought three appliances from Appliance Factory on W. 84th Ave. I bought a refrigerator, I bought a slide in induction stove, and I bought a Maytag large capacity washing machine which immediately had error codes and wouldn't work. So they had to install a new control panel. That was six months ago and now I have a new error code and they're trying to charge me $159! This is the Maytag people of the original warranty. The biggest problem I had was my induction stove top went completely out. It took them three months to finally replace every control board for the stove to get everything to work. This was so unacceptable with warranty program. They encourage you to buy their warranty plan, and the company that comes out is called "better source". I could not believe they had one technician for basically a 100 mile area and would be in my area once a week. This guy was always sick or excuses so he couldn't make it and I had to reschedule. I am just absolutely furious with this company! They blow you off so do not buy. I'm now almost positive they take rejects from other companies and then fix them all up and sell them as new. read more

Do not purchase from this shady place!!! We ordered a microwave from the "new appliance area" but they delivered a used scratched one. I asked the installer to plug it in before install and it made a loud buzzing sound from an electrical problem so denied install. Then they installed a brand new dishwasher and managed to crush the entire back of the unit during installation. We didn't know until 2 days later when we got an error on the dishwasher. We called Appliance Factory who told us to call the manufacturer. We called the manufacturer who came out to inspect and they said "this unit is crushed in the back and this is why it's not working , it's leaking, who installed this? When I said Appliance Factory, he immediately gasped and was like ohhhhh - so clearly I knew he knew they were shady. He went on to explain he used to work there and all he did "all day long" was take appliances apart to put parts in other appliances. What a shame. :/ We had to reach out to the District Manager to get our money back. We had to uninstall the dishwasher ourselves and load it into our truck to return it. The salesman was rude and unprofessional once he found out we were returning the dishwasher. Overall pure crap experience. I even tipped the installer on Venmo. I sure was made a fool of on this one. read more

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I would rate this establishment ZERO if it were possible. This business uses the standard BAIT AND SWITCH SCAM method. They'll advertise these rock-bottom prices/ amazing deals on their website. Then when you order and get excited, they call you to tell you that they no longer have this unit in stock. I've tried it 3x with them with 3 different products and the same online department keeps calling stating they're OUT. You're dealing with a scam used car salesman operation at this place who sells JUNK. Better yet! I called Samsung, (who I eventually bought the fridge from) turns out they don't warranty or include rebates/offers on ANYTHING SOLD by the APPLIANCE FACTORY. These guys get the biggest piles of junk from the manufacturer and they know it and fail to tell you that the manufacturer won't even stand behind these particular units! WOW! read more

I bought a thermador range with a good discount but !!!! the headache that it caused to us cost more. It is not about the brand. and You can not blame shipper for the oven which burns from the bottom and does not cook the top of the dish. This is a brand new oven and you can not offer a fix. You have to refund my money and get this thing out of my house. the igniter works constantly and she says these kind of problems happen with brand new ones too. come on!!!! the fan runs 1,5 hours (they don't even know if it is supposed to run this long or not) They sent the wrong knobs and they say everything was fine when we shipped it . oh yes probably this is shipment company's fault too...right? read more

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Ben is a real ace! Our refrigerator up and died and we needed a new one ASAP. We were looking for something very specific though and Ben let us know that what we were wanting was in short supply, however, he was able to find us exactly what we were looking for at a great price! We didn't even have to go in to the store, he handled everything over the phone and through text. Delivery and set-up went smoothly too! Everything from start to finish was easy and pleasant and we would definitely buy from Appliance Factory again. read more

We bought a washer and dryer from here and because we had no issues with the appliances went back when we needed a dishwasher. The dishwasher the sales associate recommended doesn't even properly wash the dishes. After waiting 3 weeks to have it delivered due to having to have the custom team come out (which we paid extra for) tonight I called their store and they don't do returns or exchanges so we are SOL with a dishwasher that doesn't even wash the dishes properly. They not only lost a good customer who would have returned time and time again, they've lost our recommendation. Don't waste your time, go somewhere. Update: I talked to our original sales person who was supposed to try to get an approval for us to return or exchange the dishwasher. After weeks of not hearing back I called the store and talked to another associate who said they've been "very busy" which apparently precludes people from following up or doing their job. She promised original sales associate would follow up within 30 minutes. Shocker, no one got back to us and tonight we left more messages and talked with yes another sales associate who said he would leave a message for the manager to call us but we aren't holding our breath. Again, I cannot reiterate enough, go somewhere else that will actually give you good customer service not the run around when things go wrong. read more

Was looking for a washing machine went to several stores did not see what I liked was driving down the highway saw this huge sigh that said appliances FACTORY so decide to pull off to take a look cause it said 30 to 50%off went in and got greeted with hello walked around saw a few that i liked then a sales person came up and told him what i was looking for his name was troy he showed me a few options and found the best deal and what i was looking for and for a great price and i left with it that day no waiting . I got a SAMSUNG washer with a prewash on top for under 500.00 And new out the door . Thank you very much I would recommend this place . read more

Appliance Factory - The sales person who helped us - Appliances Near Me - Thornton, Colorado

Andrew, is awesome, He made shopping at Appliance easy and confident in what he was asked. We walked in to purchase a new refrigerator, guided us in the right direction then offered the scratch and dent section so we could save money. We then went and looked at new. and showed is every option that we wanted in the appliance. He went over and beyond to make this a successful purchase. and listened to our needs. explained everything in full detail. Appliance Factory is a great place. Linda Kowal read more

They've sent me 3 different broken machines. They're policy seems to be rotate broken machines. Extended warranty was bought, their policy seems to be not to repair but to send another broken model. DONT EVER SPEND MONEY WITH THESE CON ARTISTS! I'd give less than 1 star if I could. read more

Thank you for a much better experience! With a short supply of appliances these days, I was looking for an inexpensive appliance for one that needed to be replaced. We had an "oooollllldddddd" appliance in a property of ours and decided to search for something scratch and dent and I found it here. It was a little more than I wanted to pay, but was a quality brand and the size was perfect. Our salesman was courteous, helpful and professional. Thanks for a pleasant experience. read more

I bought a washer and dryer from the Thornton store 10/19/17. I stated that I want a stacking set and want to stack them. Was told that everything needed for the install would be delivered with the washer and dryer. There was no stacking kit. Been asking and asking for the kit and got nothing but the run around. The kit was lost, the kit has missing parts, the kit is broken and finally oh we need to order one. As of today February 22, 2018 Still no stacking kit. Not at all a happy camper. read more

Be very careful while purchasing from this place. My parents bought appliances (dishwasher & Stove) only to find out they had missing parts once installers were set to install. Company & sales department refused to make it right after they wanted to make the return and request a Re-fund for appliances. Parents purchased the items with a sales rep in house on their website. So there is no way to verify your order is complete unless you take it apart and verify while picking up from the warehouse when it is ready for pick up.Everything is tightly sealed and wrapped so I suggest making them remove it and check all items in person with your sales rep. They were missing all of the burners for the stove. Dish washer had connector missing and standing water in the appliance still. Sticker price was maybe $100.00 difference from new at Home Depot. They were left with no option but to keep them. Unfortunately my parents will now have to make sure we are present for future purchases to avoid business such as these taking advantage of customers. read more

I have since called my cc company and disputed the charges. On Tuesday 2/12, I left a message on the presidents hotline to try to resolve the issue. Finally on Friday 2/15 I received a vm from a manager Todd. I called back and he wasn't there. On 2/20 at 10:18am I called again for manager Todd. He was out of the office so I spoke with other manager who said he would get back to me later that day. Surprise that didn't happen. Instead, now I have received a letter from their legal department threatening to sue me for 3x the price of the product. I strongly encourage you to stay far, far away from this business. We went to Lowe's and bought a better product that was delivered the next day with no issues. read more

I don't think Appliance Factory in Thornton even deserves 1 star. I came in to buy a dryer and a refrigerator to be taken today. I was ignored for over 30 minutes, I then waited in line for 15 more minutes and was ignored again. Nobody said a word. I then approached an associate to ask him for help and he rolled his eyes at me and let out a big sigh. I never once acted irritated or rude. I did nothing to deserve such poor and pathetic service. Way to go. You lost at least $2500 in sales today and all future sales from my family. read more

Kacye is a rock star! She took great care of me! She listened to my concerns, found the perfect appliances, and made sure the transaction was seamless. Ask for her the next time you are in the market for any appliances at a great price! read more

I would not recommend purchasing from this company. We purchased an extended warranty on our 2yo $4k LG refrigerator. It broke and it took the repair dept a WEEK to come out and look at it, and now our part is on back order and they are saying it won't be here for another 2-MONTHS. Absolutely unacceptable. We've lost hundreds of dollars in groceries and spent hundreds more eating out because a loss of refrigerator. Their repair dept customer service is not helpful or friendly. The manager doesn't return calls, and they just refer you to person after person with no end in sight. Save your time and money & shop elsewhere. read more

Great sales staff. Brian Hansen was accurate and super helpful and informed. We even stayed past closing to decide. The only reason for a minus star was that the delivery was one day late and I was stressed about it. But it came the next day and everything was great! Would shop again! read more

I purchased full kitchen set through this company. I had ordered installation for the items as well. When the items came, the installation had not been added to the ticket, so they scheduled installers to come out at a later date, which was not a problem. HOWEVER, weeks later, when the installers came, they came in a massive box truck to an urban downtown area, and told me that they couldn't do the installation because they couldn't find parking. Will be taking my business elsewhere for my future projects. read more

They flooded 3 floors of our home when hooking up the new washer. It's been 4 months and they still haven't fixed the damage from the flood. The delivery manager Mike Vacca in Thornton has been awful and won't return our calls or emails. They are trying to cut corners and cheap out in any way that they can. We've gone up to the Parker store countless times and no one wants to help. And on top of all that, they delivered a stained mattress when it was supposed to be a brand new Sterns & Foster. The delivery guy first noticed it and put it back on the truck. This place is horrible. Never again. read more

I bought a refrigerator 8 months ago and it's been broken for the past 4 months and they don't want to replace it just keep sending people to try to fix it it's been nothing but problems talk to the manager said he was going to help me and that he was going to call me right back it's been 1 month still waiting for he's call so if you are looking for appliances go somewhere else read more

Appliance prices here are good. But the price is not worth it in my opinion. I had a date scheduled to have a fridge, washer, and dryer to be delivered months in advance and still they screwed up the delivery date. I had to rent a U-Haul to pick up my purchases, otherwise I would have to wait another week passed the delivery date to put food in my fridge and wash my clothes because I just purchased a new build without those appliances. Then, to make things even better, when I finally brought the fridge home and got it all set up the water dispenser didn't work. So then I had to schedule a date for the repair man to come out and fix it. My opinion, don't buy from Appliance Factory. Wait for the holiday sales at Home Depot or Lowe's. read more

Customer service was excellent. Someone was at the door when we walked in to assist and show us around. Had not purchased a mattress in 8 years and the staff there walked us through the process of finding the right bed, along with pillows. They were with us for over an hour, showed patience, encouraged us to lay on each bed for at least 10 minutes to really get the right feel. Prices are more than competitive with a dynamic selection. They were sweet to my two young kids who can be insane and have an overflow of energy. I recommend them to my friends and family! read more

My fault, I should've gone somewhere else with the reviews here. I purchased a freezer motor from the parts department, gave them the brand name and model number. Well it wasn't even close, needless to say they do not take return on electrical parts, I specifically asked at the counter if they would if it was the wrong part and they said no. They stated because I don't know if it would still work or not, when all they had to do was do a bench test on it if it was returned. I was charged $75 for a part I had to modify, Crossing my fingers it works. Oh and when I checked online and it could've been shipped to my house within 24 hours it was only $60 with shipping and tax. Looking at the picture of the part it was the oem. I just wish I had the old part taken out before I went up to buy the new part in person, but I will never be using these people again. read more

Called to verify they had the appliance I was interested in seeing on display in their showroom. When I got there they did not have it in the showroom. However the sales woman did offer to set up an appointment to go to another showroom to see it. That would have been great to know prior to driving to the store. She then proceeded to try to sell me on an appliance that I didn't want. A fuel I didn't want. It really felt like she wasn't listening to me. So we checked it out on the computer. Website has a banner that says "in stock take home today!" It's a little misleading when that appears above the items you are looking at. The appliance happens to be on back order until November. Covid, I get it. However all the misleading info is very frustrating. Set a proper expectation. We will wait until Best Buy gets it in stock and purchase it there. read more