My fridge recently went on the fritz and I had to urgently decide whether to repair it or buy a new one. I decided I would try to find a way to buy a new fridge and have it delivered the same day, & as it is almost always a week or more until a delivery of a major appliance can be made by any new appliance retailer, I decided to search for another option using craigslist and angie's list, and yelp.
I did a TON of research, and finally found Corn's Appliance through their ads on craigslist. I immediately read the reviews here on yelp, as well as the testimonials on the Corn's Appliance website, and I could tell that this was very likely to be my best option to get a used or "scratch and dent" fridge which would not only be of high quality, but also properly inspected and tested. I had read some horror stories posted here on yelp about another appliance business which sells used and factory scratch and dent appliances, such as not returning phone calls, charging huge restocking fees if a customer wants to return an item, and being treated very poorly after the sale. It seemed that Corn's Appliance really wasn't like the places mentioned in the horror stories.
I called Corn's Appliance at 8:00 a.m. on Friday morning (an hour before opening time). Brad, the owner, answered the phone and was immediately pleasant to talk to and was obviously sincere and a straight talking, honest person. I explained my situation and inquired about a fridge I had been looking at in one of his craigslist ads - A Dacor unit. He said that he had just sold that one, and apologized that the ad had not yet been removed. As we discussed what I was looking for, & how much I could afford to pay, he brought my attention to another ad he had posted which I had ignored, due to the price tag. It was a beautiful 2018 model Jenn-Air French Door unit (stainless steel front), listed at $2,000.
I had told Brad that I was really hoping to buy a fridge that day, and to have it delivered that day if at all possible. He said that he would sell me the Jenn-Air for hundreds of dollars off if I liked it and wanted to buy it today. I told him that was extraordinarily nice of him and that I would be there at 9:00 a.m.
When I met Brad at the store, I was immediately impressed with his demeanor and personality. He is a straightforward, nice, pleasant man who is very easy to talk to and is actually one of the coolest sales people I've ever dealt with. No kidding - it's like just talking to a friend - no BS or nonsense, just real communication. They way he does business is straight up, professional and honest. Also Brandon, the person who greeted me when I arrived was friendly, knowledgeable and very helpful and genuine.
Brad spent as much time with me as I needed, and answered all of my questions about the Jenn-Air and also 2 other units I was looking at in the store; and about many other topics including technical questions about specifications, installation, delivery, operating the fridge and so on. Not once did I feel I was being treated in any way other than as a valued customer and even a friend. Just excellent.
I went forward with the purchase and he was even able to get me into the first delivery slot for the day, as there had been one that was rescheduled. I drove home and less than an hour later, the delivery and installation guys (Serge and Tony) were at my door. They did a great job of installing the new fridge, which included having to disassemble part of it in order to get it through my front door and re-assemble it in my kitchen. They were also very cool and pleasant to deal with, and clearly knew what they were doing and definitely left me feeling confident and relaxed. They also hauled away my old fridge and were just all around great.
My overall experience with Corn's and with Brad and his staff has genuinely been an A-Plus experience. Not once did I feel any high pressure or anything dishonest or deceptive. Just superb customer service and an actual commitment to make the customer happy. The generous deal I received here, combined with the excellent treatment will keep me coming back to Corn's Appliance. For the money I spent I have the Cadillac of refrigerators and if I had bought something brand new from Best Buy, Home Depot, Lowe's or elsewhere, I wouldn't have half the fridge I do now. I am thrilled! Thank you Brad and staff! read more