I just left Ace and let me tell you, the customer service was on point!! Everyone was so friendly…read moreand helpful. Haven't had customer service like that in a while. Look forward to shopping there again soon!

I had a very disappointing experience at Hidden Lakes Ace Hardware Store around 1:00 PM on…read more2/16/2026. I walked in, said hello, and was immediately stopped by the woman at the front because I was carrying my laptop backpack and shopping bags from the Walmart next door. Before I could even browse, she abruptly told me I would have to leave my bag at the front of the store. The interaction felt accusatory and uncomfortable, as if I was being treated like a criminal for simply walking in with personal belongings. I initially thought she might be offering a cart to help lighten the load, but instead I was asked to leave my property unattended. I politely declined. I would never feel comfortable leaving my laptop, wallet, and personal items at the front of a store. As a result, I decided to purchase my potting soil and chicken feed from Walmart instead. Unfortunately, what could have been my first time shopping here will now be my last. Making customers feel suspected or unwelcome is not good for business. I doubt anyone would appreciate being asked to leave their purse, cash, and laptop unattended at the front of a hardware store. Customer service and first impressions matter, and this experience fell far short of what I would expect.

I visited the Ace Hardware near Standley Lake for the first time recently, and while the staff was…read moregenuinely friendly and helpful, my overall experience was disappointing. Before going in, I called ahead to check if they had kiddie pools in stock. The employee on the phone was great--she took the time to physically check and confirmed they had several available, which I really appreciated. When I arrived, I worked with the Assistant Manager, Vanessa. She was polite and walked me outside to where the pools were stored. Unfortunately, this is where things started to fall apart. The pools were stacked haphazardly in the back corner of the lot, completely uncovered and sitting in direct Colorado sun. As a result, every single pool I saw was warped, dented, and misshapen from heat exposure. Vanessa had to climb over pallets to reach them and pulled one out from underneath a stack. The plastic was visibly bent in multiple places. I asked if there was any possibility of a discount due to the condition, and she quickly said, "we don't do that." When I pointed out the warping and explained my concern, she said discounts are only given if there are holes--but also admitted she couldn't guarantee there weren't any holes because of the condition of the pools. That was frustrating. It felt like there was no real effort to acknowledge the issue or offer any kind of reasonable solution, even though the product clearly wasn't in good shape. I ended up buying the pool because I needed it, but I left feeling taken advantage of. While the employees were kind, the way the products were stored and the lack of flexibility in handling an obvious quality issue didn't sit right with me. Personally, I wouldn't return. I'd recommend driving a little further to Murdoch's, where you can find similar items and (in my experience) better product quality and overall value. Update: After leaving this review, I was contacted by the general manager, who took the situation seriously and issued a full refund while allowing me to keep the item. I really appreciate the follow-through and effort to make it right. This response felt much more in line with the customer service I expect from Ace.

Standley Shore Ace Hardware is one of the best hardware stores and Ace stores I shop at regularly…read morein Westminster. The staff is of all ages and everyone is always helpful and greet you when you walk in. I really like that they carry Craftsman brand items. They make keys, sharpen mower blades ( can take a couple weeks in peak season), re-screen doors and sell paint & supplies. I also like that they open at 7am six days a week. As a bonus sometimes got free popcorn . 2 thumbs up for sure.

It's spring and McGuckins is already bringing some in. It's a bit early to plant though so be sure…read moreyou can cover if we get some hard frost or a true freeze. McGuckins can wheel these carts inside if needed and are prepped to cover the shelves. Mother's Day weekend is a safe bet. I've bought plants here for years as well as at two other local sellers. We are not ready yet ourselves but wee needed some fertilizer for older plants in our yard. Remember , McGuckins has a loyalty plan which earns coupons for future purchases. Today I used a $5 off coupon I had earned as well as a 10% off coupon that had come in the mail. It's actually very competitively priced if you participate. Plus you get their knowledge and help and you might find things no other store has, especially so close to home.

This was my second visit, this time to return a few items. At checkout, I joked with Nathan that…read moreI'd probably end up spending twice my refund--and sure enough, I did. I headed straight for the tool section, where Jude helped me track down the exact drill bits I needed. Both Jude and Nathan were excellent--helpful, patient, and friendly. The product selection is solid, but what really stood out is the level of customer service. It's rare these days to find retail staff who go above and beyond, and these two certainly did (even humoring me as I reminisced about my own time working in retail). As a funny side note, I even got the chance to chase after a customer and his dog after he accidentally left a dog bone behind at the counter. Unfortunately, I wasn't fast enough to return it--maybe he'll return for his purchase! All in all, great selection, great service, and a team that makes shopping here a genuinely positive experience.

I'm not usually one to leave reviews, however I feel so strongly about my experience, that I had to…read moreshare. I live within 5 miles of both big name home and garden stores, as well as Mile High Ace store. (The one next to CarMax behind Safeway) I have shopped at all 3, and without a doubt I would choose ACE first! Within moments of being in the store, I had people welcoming me, asking if I had any questions, and even going as far to warn me when a ladder he was using was going to make a loud noise, as not to scare me. I was approached by Aaron, a very friendly employee offering assistance. Not only did Aaron answer my questions, but he walked with me to find the exact product I needed and explain how to use it. By the time I was leaving, Aaron had spent over 30 min. answering questions, explaining things and even helping me load a heavy lawnmower into my jeep, after first making sure it would fit. At one point I was worried that I was going to get him in trouble with the boss, for spending so much time answering my questions. He just kindly smiled and said "I am the boss" I was shocked. What owner or boss would take the time to provide such impeccable service, and not just pawn a customer off onto a department employee. I can't say enough about my experience and the customer service I received at this store. I also have to mention Cheryl. I thoroughly enjoyed talking to her, as she helped me sign up for a rewards card at the checkout counter, explained the rewards points and helped me save even more than I though I was going to. *I should note, customer service is especially important to me, as I am a 30 year old female, dealing with a traumatic brain injury from a car accident. With limited short term memory and a fear of asking "dumb" questions, I usually avoid situations where I might need assistance. Thank you to Aaron, Cheryl and the staff at Ace for everything. I don't think you know how much it truly meant to me, to feel competent and actually enjoy a "normal" activity again.

Ordered online to pick. When I pick up it's the wrong items. I showed them what I ordered and it…read morewas clear it was the wrong item. I went inside and found the correct items and let them know. And they couldn't exchange the items for the correct ones. Makes no sense.

I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

This Ace location has always been great to me. The employees are friendly and helpful. If I flag…read moredown a worker on the floor who can't help me, that worker will bring me to someone that can. They seem to always have what I need in stock, especially specific nuts and bolts. Pricing is very fair too. Love having this Ace in my neighborhood.

I went there based on Yelp recommendation only to find it's no longer there. It was annoying…read morebecause I wasted 20 mins going there just based on Yelp reviews and ended up having to drive another 15 mins to Home Depot.

Sometimes you need an alternative to the big corporate hardware in Boulder or even to the big local…read morehardware/everything store in Boulder. And if you live in south Boulder (I don't) there is a real convenience factor here. But sometimes you need alternative choices on merchandise, or quick in and out convenience if you are in this shopping center for some of their local treasures like Sweet Cow or Lucky's or Neptune or Kim & Jakes or Pharmaca and you think of something else and this store will save you a separate trip. I saw something on their outdoor display area when I was leaving Lucky's and went in to check it out. It was what I had thought about to solve a yard problem, it was on sale and worked out well. The owner was there, he's had the store for about 10 years he said and I thought it was greatly improved since it's days in the 80s and 90s as Rad Hardware.

At Home Depot you walk 200 yards before seeing anyone in an orange vest. And you can never find…read moreanyone who knows anything in the department you're in. At Ace on 9th, you walk in 2 yards to be greeted by a knowledgeable guy asking whatcha looking for, then he shows where it is. Surprising thing is 10 seconds later another knowledgeable guy walks up to make sure I get exactly what I need. Props to Mark and Danny!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

Could not get service to mix paint on a Sunday. Was told to wait while other customers were…read morehelped. Update: paint was not a match to the color that I asked for.

I wish this Ace Hardware store was like the others. They have all of your necessities but lack on…read moreyard decor and the cute stuff other stores have. It's a bit pricey but when you need something ASAP this is the spot!

The best hardware store close to our home! Every time we visit we are greeted by multiple staffers…read morewho and amazingly helpful! Their prices are a little higher than Home Depot, but for being so close and so helpful- it's worth it in my opinion!

Very helpful and was visiting several times a week and paying more than i should. Decided to just…read morestart making longer trip to Home Depot because they are anti pet

Super busy ladies night but there was plenty of staff to help me find things. I just moved to this…read morearea and know where I will head for all things hardware.

Went to browse for Christmas gifts and was stalked down the aisles and asked several times if we…read moreneeded help. Then was told that we only had 30 minutes to look around. Felt like they were being racist and stereotyping us. Spent money so they would leave us alone but will be returning the items for the principle of it.