Diner food is always a comfort for me and I adore them. My husband, father and I went for breakfast because he found out they have blueberry pancakes which is a favorite of all of ours. We placed an order for about 5 meals because we enjoy leftovers and I'll happily snack on cold pancakes or whatnot throughout the day.
Service was meh and our waitress was kind when she sat us. We said to drop off whatever when it was done but that was ignored. Everything arrived at the same time, no biggie, I get it.
Half of what we ordered was cold and our requests for our hash browns to be well, well, WELL done was ignored. As she dropped our plates she laughed and said "Well, I asked for them well done but sorry! Haha!" They were all hardly cooked without even the slightest hint of brown. Like, you realize something was already not correct and instead of making sure it was right you laugh it off? Fine, again, whatever. I was starving. I'm not going to make a big deal out of it. There were also things she forgot and we had to flag down other ladies to get what we ordered.
The one meal that always needs to be eaten immediately is Eggs Benedict, which was my plate. The sauce was the the most disgusting thing I have ever had. She didn't check on us until she dropped the bill (other's delivered the missing items and our requests for our waitress were ignored). Seeing a full plate with a single small bite taken from it, she didn't even ask how things were. I apologized and told her that not only did they arrive cold with the sauce congealed, they were really inedible. She said she'd talk to her manager.
Their solution was to kindly take off "a few dollars" for the issues. Not the price if the untouched the meal but $4.
We still tipped well because I know she's just trying to make a living but that will be our last visit. Had she at least attempted to make sure our orders were how we asked, been present AT ALL, or handled my meal appropriately, we would brush this off as a hiccup and try again.
The blueberry pancakes were good enough and I'd have given a higher rating for them if it wasn't for the fact of the apathetic, careless manager (that seemed annoyed THEY messed up and acted like we were trying to pull a fast one on him) and the fact half our food didn't get eaten because our waitress had no concern for making sure we were happy customers. Nothing was noteworthy and literally any other diner would be a better choice. read more