I don't typically leave negative reviews, but after our experience, I think it's important to warn others.
A group of eight of us came to LOLA 42 on a Friday night to celebrate a friend's birthday. She had been wanting to try the restaurant for a long time, specifically for the patio. She actually had reservations at two restaurants and, after speaking with a manager at LOLA 42 almost a week in advance, decided to cancel the other reservation and commit to Lola instead.
During that phone call, she confirmed that there would be eight people on the patio. The manager informed her there would be a $150 minimum. My friend specifically asked whether that minimum was for the table or per person, explaining that not everyone in our group would be drinking. She understood the manager's response to mean it was a $150 minimum for the table. Unfortunately, no written confirmation or reservation details were ever sent outlining the actual policy (something the original manager later admitted should have happened).
When we arrived, we were seated without anyone mentioning or reconfirming a minimum spend. Throughout dinner, we ordered plenty of food: six appetizers and sides to share, individual entrees and sushi rolls, and everyone who was drinking had 2-3 cocktails. Drinks took about 20 minutes to arrive each round, which wasn't a huge issue since we were enjoying catching up and weren't in a rush.
About an hour and a half to two hours into dinner, as we were finishing up, the waitress stopped the birthday girl on her way to the restroom to tell her that we were nowhere near the minimum spend. She explained that she believed the minimum was $150 for the entire table, which we had greatly exceeded. Turns out the minimum was per person, and we are still not even sure what the number per person was supposed to be. The waitress suggested that another round of drinks would probably cover the difference.
Those of us who were drinking ordered another round and then asked for the check. Instead, the waitress returned with the check and a calculator, showing us that we were still roughly $400 short of the required minimum. At that point she brought over the manager on duty.
My friend spoke privately with the manager to explain the misunderstanding and that the minimum had never been clarified before or during dinner. Rather than acknowledging the confusion, the manager insisted that my friend must have misunderstood the original manager because of "a thick accent" which was strange to us that she would even mention that. She also claimed that "every restaurant in Boston has table minimums," which simply isn't true and felt extremely pompous.
The manager eventually called the original manager during this all, but I am not sure what was resolved during this. In the end, we were essentially given two options: purchase a bottle of wine or order another round of drinks, and they would "call it even." Since we weren't going straight home, we reluctantly ordered another round. Once again, the drinks took about 20 minutes to arrive.
As we were leaving, the manager on duty pulled my friend aside and specifically asked her not to mention in her review that she had suggested writing one when the original manager called her the next day.
To the original manager's credit, she did call the following day. She apologized, admitted that she should have sent a written confirmation outlining the minimum spend, and acknowledged that the situation had been handled poorly the night before.
The food and atmosphere were both very good, and that's what makes this experience even more disappointing. The issue wasn't the existence of a minimum spend, it was the complete lack of communication and how the situation was handled. We weren't informed upon arrival, during service, or until we were essentially finished eating. Instead of acknowledging the misunderstanding, we were pressured into ordering additional alcohol simply to get closer to a minimum that none of us knew existed.
Had the policy been communicated clearly in advance or even reiterated when we were seated, we could have made an informed decision or ordered differently throughout the evening. Instead, what should have been a fun birthday celebration ended with an uncomfortable conversation about spending hundreds of dollars more than we expected.
If you're planning to book a patio table at LOLA 42, especially for a group on a Friday night, make sure you get any minimum spend requirements in writing before you arrive. We certainly wish we had. read more