Worst experience ever! Made it clear to not start repairs without an approval .. Picked truck up today after a tear down inspection to get an accurate assessment of the damage, and to my surprise my truck has been sanded down and primed. I would not recommend. Repairs should have never been started. Also had to pay $450 to have the truck released.. Not even worthy of 1 star! read more

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worst experience trying to get my car back when I decided to not go with their services. to get my car back after i decided I didnt want their prices, they charge me $700 and tell me my car will be read the next morning. I call to get my car tj following morning and I'm not told a time it will be done. manager won't speak to me, and the lady on the phone is telling me it wont be done at all today, and for me to speak to their GM it'll be after her lunch. glad my $700 is more important than givng me my car or even speaking to me. never bring your car or your money to this place. they just price gouge and waste your time. read more

My car was rear ended and the bumper was badly damaged. our insurance gave us a list of body shops they worked with I chose Lockhart Cadillac . The car was taken there for an estimate, when the parts came in they would call. Once the car was disassembled more damage was found. When the parts came in I was called and I took the car in to be repaired. The car is perfect, it looks great and there is no evidence of having an accident. Bill was the person that estimated the damages and took me through the entire process. He is amazing, the car was finished ahead of schedule. Hopefully I will never need their assistance again but if I do this is who I would call. read more

This review is for Lochart Collision. I originally brought my 2017 Cadillac ATS in to have my front bumper repaired and to have a front license plate bracket installed and lower chrome side moldings installed on both sides of the vehicle. They did a excellent job on the installation. The problem occurred during the course of picking my car and during the inspection of the vehicle. During the inspection damage to the rear bumper was noticed and was brought to the attention of the service writer who initially wrote up the original work order. Yes, he indicated he would schedule it back for repair. The following week I called him as per his instructions. It was (3) weeks before I was able to get in contact with him. Now he is saying he has to consult with the shop manager. No response from neither individual. I waited 2 weeks without a call, so I called and requested to speak with the next level manager. I was informed they were all busy and someone would contact me. I waited 1 week without a return call. I requested to speak with the manager in charge of the complete Collison Facilty. Once again nonresponsive from facility manager. She acted as if I was trying to get free repair. I informed her if that is what she thinks I will take it to another body shop. I purchased this vehicle from CARMAX 2 weeks prior to bring my vehicle in for the earlier identified repair. She final scheduled rear bumper repair. Upon notification of repair completion, I arrived to pick up my vehicle there was no managers or office workers nor the service writer who called informing me the vehicle was ready for pick up. I thought it was very strange that none of these individuals were there. It took one of the shop workers approximately 40 minutes to find my key fob and there was not any paperwork attached to it. It gives one the impression they took offense to repairing the rear bumper. I noticed the left rear quarter stripping was no longer there. I took pictures of my vehicle before taking it in for the rear bumper repair. It seems a little strange that only that one section of stripping was no longer there. It makes one think it was in retaliation for having to repair the rear bumper. No, I did not take it back. I was afraid of further damage. I will never bring my 2017 Cadillac ATS back to Lochart Collision Center. read more

This review is for Lockhart Collision-- not the dealership (with which I have no experience). Following an accident, I brought my car here for body work, upon the recommendation of my insurance company. It was one of the shops within network, which meant the claims process would be easier than if I'd taken it somewhere out-of-network. I had no cause for concern about leaving my car here because, after all, the reviews seemed pretty good. It was basically the worst car repair experience of my life (and I have owned several cars). Several times, I went there because they told me the car was ready, when in fact it was not ready: panel sloping in, etching/scratching on the paint, buffing compounds left behind in a very obvious way, raised bumps in the paint, interior door panel that was not put back on correctly (even standing two feet away, I could see that it was separated from the glass, and could see the foam and other mechanisms that are usually hidden inside the door panel), trunk release button not hooked back up, formation of a new scratch on my bumper likely caused by something/someone in their shop since it wasn't there before I brought it in, etc. All in all, I ended up either going there to pick-up my car (and then refusing delivery because it wasn't done right) or picking up my car and having to bring it back because of problems at least four times. I ended up burning several hours of vacation time to do this, since the shop is only open limited hours. It got to the point that I was like, "What else could possibly go wrong? This time when I pick it up, for sure it will be right," but then it wouldn't be. It got to the point where I felt I'd given them more than ample opportunity to get things right (and had lost so much time at work leaving early to get the car during their business hours, only to have my time wasted because the car was not, in fact, ready, due to various defects in their work), and was about to take it elsewhere and let my insurance company deal with it and go after Lockhart to recoup the money it would need to pay out to a different shop to get it fixed correctly. Anticipating that at some point, I might need to provide a statement of some sort to an insurance representative and/or attorney, I decided it would be a good idea to memorialize everything that had happened and was happening, so I would not forget or confuse any details later. I drafted a chronology detailing every single thing that went wrong, and every interaction I ever had with anyone there and with my insurance company regarding the shoddy work, and emailed it to myself. The chronology is five pages long, single-spaced. Had the building manager not gotten involved, I'm not confident my car ever would have been fixed right. All of the office staff, service managers, etc. that I encountered there were nice, but I question the competency of the people who are actually working on the cars. Ultimately, they finally got all of the issues addressed, and the car now looks more or less the way it did before the accident, save for some smeariness on the paint/clearcoat that can be seen in certain lights. But, I would never again take my car to this body shop if I had any say in it. I resigned myself to just live with the smeariness in the clearcoat on my door, because it seems better than wasting my time taking it back there only to have them somehow find a way to make it worse (something they've proven themselves very capable of doing). Indeed, when a flying piece of debris on I-465 damaged my hood recently, I called the insurance company to file my claim and, when asked which repair shop I'd like to take it to, said, "Let me contact the Honda dealership for recommendations. If it has to be a shop on your list, anything except Lockhart Collision!" When I took my car to the collision shop I chose, I sought assurances that I wouldn't receive the same type of experience I did at Lockhart, and told them about my experience there, then said, "Please have the manager or owner look over my car with a fine tooth comb before calling me to tell me it's ready, because I can't go through that again." Interestingly, they also noticed the smeary-looking clearcoat finish on the door, and said they could tell just from looking at it that I'd had work done on it (but, not wanting to bash another shop, disclaimed something to the effect of, "But I have a more critical eye since I work in a body shop.") Well, I've never worked in a body shop, and I know virtually nothing about autobody repair, and I'm embarrassed to admit my contacts lens prescription strength, yet I can see it plain as day, so. . . To add insult to injury, they now have me on some sort of mailing list for their service department, even though I've never serviced my vehicle there and definitely never will if their service department is at all like their collision center. read more

DO NOT GO TO THIS PLACE!!!!!! If I can 0 star, I will do it. They are terrible. I had my car done there after someone rear-ended mine. They replaced my rear bumper, after the job they left random screws and bolts in my trunk. They took parts in my trunk out and never put it back. They also broke some small parts and left them like that. I called them about the problems. They told me to come in the next day. When I arrived, they looked at me like I know nothing about those problems. They said they got nothing to do with those and blamed me. It was less than 24 hrs after I got the car. read more

My car got brought here after someone backed their boat into me. It only took about a week to get back which seemed great. Then less than a month after I got it back my car died while I was driving it. Thankfully I was somewhere that I could easily pull into a parking lot. When I got out, there was fluid pouring out of my car. They had worked in the radiator so I thought maybe a hose came loose. I had it towed to a shop to see what was wrong and it turned out that Lockhart had put multiple parts in wrong as well as one in broken. Thankfully that dealership communicated with them and sent them pictures so they agreed to pay to fix their issues. Never go here! read more