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    Penske Honda

    3.5 (226 reviews)
    Closed 9:00 am - 8:00 pm

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    Michael S.

    Penske Honda has always been a great place for auto repair and express service. I came here for an oil change and to have my tires checked since my tire pressure light came on. Brad, the service man, greeted me and took my car, and I went to the waiting area for my car. The waiting room is very nice with plenty of space to work on my laptop and TV'S as well. They have complimentary coffee and tea, as well as water. There are vending machines as well for snacks and other beverages. After an hour, my name was called over the intercom to come to the service area. Brad told me I needed new wiper blades and I was going to need new tires and an alignment very soon. I did not get the tires and alignment since I hardly drive my car that much and I only had 11,000 miles on it. I did get the wiper blades replaced. I then went back to the waiting room After 20 minutes, my name was called again and my car service was completed. I had my oil change and tires rotated with pressure checked and everything. Brad took good care of me and explained everything to me in good detail, and showed me the status of other areas of my engine and car. I checked out and picked up my car and was on my way. The staff at Penske Honda do a very good job going over your car and making sure everything is in tip top shape. I've never had an issue with the repairs or the service at Penske Honda, so I highly recommend the express service because it is worth it! Penske Honda takes care of your car and treats the customers with care and respect!

    Gabrielle M.

    I got my 2012 Honda CR-V April of 2022. Before I bought the car the TPMS light was on. They said they would fix it and to this day (01/16/2023) the TPMS light is still on..never went off. Back in October of 2022 I brought in my car because the battery kept dying. (They 100% knew the battery was old) They told me that the remote start that was installed by a previous owner was drawing power out of the battery even when it's not being used (because remote start never worked). They disconnected it. They told me the battery was old. They "replaced it". They looked at a couple other things that were wrong with the car and "corrected it". At this same visit I mentioned that there is a loud clicking/groaning sound coming from under the car more on the passenger side. They said they would take a look at it. When he came back he stated that it didn't make the sound while they had it, so there's no cause for concern. At this point I have a new battery, recently got my oil changed, and apparently everything has been corrected. Today, I attempted to leave work and as I'm pulling into the roundabout my car stops accelerating altogether. I can push the gas pedal all the way to the floor, but there is no movement. My brake pedal is completely locked. I bring my car as far over out of the round about as I can with the little power it has left and I turn the car off. I attempt to turn it back on and it sounds terrible. It absolutely will not turn over. I end up having to call a tow truck to get it towed to the dealership that was still open. I explain to them that I've been fighting with them over the issues with this car for almost a year and that now that my engine is blown I need a reliable vehicle to take me to and from work. I have a trip to Florida on Friday that I was supposed to drive to and now it's not looking so good with everything already booked. They tell me they have no loaner cars and there's absolutely nothing they can do besides take a look at it. If you take into consideration that the car won't start, every light on the dashboard is lit up, and I've been complaining about the car forever...it's way past the point of "taking a look at". They've given me nothing but stress and more to worry about. They've been unresponsive, not heartfelt at all and please don't expect them to take accountability for anything. If you can, do not go to this dealership. If you're on 96th street there are many others to choose from with a better reliability rate. They're also not as shady as Penske has proven to be.

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    25 days ago

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    3 months ago

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    2 months ago

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    6 months ago

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    5 months ago

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    6 months ago

    So far so good, purchased 4 vehicles from them so far. Service department has been solid so we'll continue to use them

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    3 months ago

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    7 months ago

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    8 months ago

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    7 months ago

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    11 months ago

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    1 year ago

    The whole process--from start to finish. They definitely have their service process down.

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    3 years ago

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    3 years ago

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    Page 1 of 6

    Ask the Community - Penske Honda

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