Karisa was very helpful with us leasing our Nissan. She was VERY fast getting back to us with information. When it came time to make the purchase she was very kind and friendly and helped us get the payment that worked best. She also helped negotiate a fair value for our trade in. We would highly recommend working with Karisa. read more

Ed Martin Nissan - Car Dealers Near Me - Indianapolis, Indiana

I used to love the service team at Ed Martin. The last two oil changes have me scratching my head. Yesterday I took my 2018 pathfinder in for oil change. 2 hours later they say it's ready and go over upcoming routine maintenance. I leave and about 2 miles down the road I hear an awful clanking sound under the hood like something is falling. I'm driving 55mph and the mechanics tools are falling from the engine bay off the road and bouncing up underneath my car. Six months prior I get a few miles down the road from leaving there and notice the car sounds funny and is accelerating oddly. I check under the hood and see where they left my air filter cover detached. Ironically a coworker I referred to them had identical issue happen to her. Ed Martin you have lost a loyal customer! read more

I've been servicing my car here for a while, and it's been a very positive experience. Jillian and everyone in the service department are very professional and always willing to help. Whenever I had a question, they went above and beyond to assist me and offered their honest opinion. I appreciate everyone's friendliness, expertise, and responsiveness / communication. They are easy to do business with, always return calls / emails, and their support on my car ownership journey has been outstanding. Highly recommend! read more

I purchase my daughter a vehicle from this location and the buying experience was great but the experience with the service department not so great purchase vehicle had a blower issue I think since we are both women they felt I didn't know what I was talking about, the issues was fix then not a year later the same issue pops up and I called in and reported it and the gentleman that answered the phone informed me unfortunately parts usually doesn't go out and I informed him unfortunately I have experience with vehicles and parts to go out within a year. In which tweet things going on with my daughter car and they only fix one thing cause they felt it was most important and sent her car home. She gets home her light pops back up same issues and not fix . Glad her heat was good but now I have to deal with a issues that wasn't address and my daughter has to get on the road to ky and find another deals to help us... not sure if I will be returning to they service department read more

I had a great car buying experience with Carson(salesman), Mike(GM) and Jordan(numbers guy). From test drive to driving off the lot was about 2 hours only because they got rather busy right after I walked in. I came with my own financing but still had a smooth process. Everyone was friendly and helpful, I left with peace of mind that I bought a quality car and a dealership that stands behind that vehicle and will be willing to help should issues arise. read more

Buyer Beware: multiple mechanical and service issues with my 2019 Nissan Altima I purchased from Ed Martin Nissan (Shadeland Ave). Below is a clear timeline of events, the problems encountered, the actions I have taken. ## Vehicle and purchase details - **Vehicle:** 2019 Nissan Altima - **Purchase date:** August 27, 2022 - **Mileage at purchase:** 22,000 miles - **Current mileage:** 33,525 miles - **Dealer:** Ed Martin Nissan, Shadeland Ave First Issue: - **Financing:** I had existing approval from Capital One and requested the dealer not to run my credit; my request was ignored and multiple credit inquiries were made that day. ## Timeline of issues and service history - Within approximately six months after purchase of my car the door locks failed; a private mechanic confirmed three door lock actuators required replacement. - Removing the driver's side floor mat revealed a hole in the floorboard exposing the ground. - When my daughter started driving my car for work, the vehicle repeatedly stalled and would not restart. - Battery replacement and a rear fuel pump replacement were performed (approximately two weeks after first breakdown) March 22,25. Mind you car barley driven from 22/2025. - The vehicle continued to stall; I brought it to Ed Martin Nissan in March. They initially attributed the problem to normal maintenance (oil change) despite oil having been recently changed. - On subsequent visits Ed Martin Nissan diagnosed the front fuel pump and performed repair under warranty in July. Mind you I had already had back fuel pump replaced and told service at Ed to check front pump and was told my car did not have two fuel pumps,So i advised per my research it did. Then front pump was replaced under warrant. - In August the vehicle stopped again so had towed back to Ed Martin and was told today since new diagnostic code indicating a fuel pump sensor issue; I was quoted $697.00 for repair. - During interactions with the dealer's service Jeff I was told I could pick up my car if I could not afford to pay the charges. Every time car just stops for No reason and today they want to act of if it's a new problem. I don't think so it was not fixed in the first place and therefore fix it right. I have filed complaint with Nissan CFPB and will also contact attorney general office because this is not right. ## Additional information - Nissan has issued recalls for certain 2019 Altima engine-related issues that can cause the vehicle to stall. - The vehicle was presented as a low-mileage, single-owner vehicle when purchased. - I have incurred repeated towing, diagnostic, and repair costs and have experienced considerable inconvenience and safety concerns due to repeated stalling while driving. read more

Sales team was very great. They tried to fit all my needs and wants. But my biggest gripe is they didn't really value my trade that well. My suggestion is to not trade your car in here because you won't get squat. They only have parietal of what they selling the car for. I get they have to make money as well but atleast value my trade with KBB value. Furthermore, the service department is great. I love taking my car here for service they are very honest. read more

Ed Martin Nissan - Car Dealers Near Me - Indianapolis, Indiana

Chuck Hobson & GM Matt Steinbrink: Thank You so much for the Test drive on Monday. A very pleasant experience! Not only the drive but conversation with yourself and also your GM Matt Steinbrink. Very nice to meet two individuals that were honestly listening to the customer. A very different experience than I have been use to the past few months. read more

Ed Martin Nissan - Car Dealers Near Me - Indianapolis, Indiana

DO NOT TRUST THIS DEALER I purchased a vehicle in January 24'. Two weeks after purchasing, we began experiencing noise from the belts. After taking it in to get serviced, the mechanic discovered that someone had broken a bolt that holds the tensioner pulley off into the motor, drilled it out, filled the hole with JB weld, and then put a bolt back in. This was used to hold our entire pulley/belt system together. Of course, the JB weld gave out and our entire system shifted out of place and began grinding together. The car has been sitting for over 3 months as it cannot be safely driven. I am so thankful the entire system didn't fall apart while driving with my kids. I contacted the dealer after seeking legal consultation and requested that they purchase the vehicle back at my principal balance, which would still put me out thousands of dollars. Although this is the most ETHICAL thing to do as it was sold to me in an EXTREMELY unsafe condition and could have caused bodily harm had we not found the problem so quickly, I was told they were not willing to agree to any arrangements to mend the situation. The last 4 months have been extremely devastating to myself and my family. The lack of integrity, customer service and overall compassion for a human being after making a terrible business transaction at this dealership is disgraceful. When the issue first was discovered I was given the option to put a rebuilt engine with 60,000 miles into my vehicle with 40,000 miles for an estimated $6,000 part cost plus labor and cost to have the vehicle towed to the dealership. Perhaps an audit into the inspection process is appropriate at this time. Regardless, the vehicle was sold to me in an unsafe driving condition. After doing my due diligence in seeing if the vehicle was salvageable, and coming to the conclusion that it is not, I was promptly told the dealership was not willing to assist in the matter under any circumstances. I'm not sure what additional calls to the dealer would have accomplished, which is why my honest review of the poor customer service has officially been published. I have spent months trying to work through this situation. While Ed Martin told me in a two minute phone call that they weren't interested in mending the situation in any way shape or form despite my flexibility and ongoing patience in the situation. The entire company should be ashamed if this is how they handle these types of conflicts with consumers. I could understand if I bought a vehicle and the motor went out and I chose not to purchase an extended warranty. But this situation is completely unique and should be reviewed in such a way. read more

First off I hated my car I wanted a hybrid they claimed it was a hybrid and after a few months my payments would be less but they lied. I am paying over $450 when I should be paying around $300 per month. A few months ago the transmission went out and they did replaced it or at least that what they said. They said they will cover everything and will even change my oil. I thought that was going to be cover but nope. I had to pay money I did not have and got an overdraft fee but my bank reverse it because of Covid. Now I am having simpler problems just like I did before my transmission went out. I contacted them to see what caused the transmission problems before and they don't know. Do not buy a Nissan and do not buy from Ed Martin. read more

YES, I am referring to the Ed Martin Nissan on N Shadeland. I purchased my car in 2017 and took it to the body shop in 2021.9 First of all, buying my car there was the WORST car buying experience I have ever had! They kept me there for over 4 hours while they took my car to the back and refused to return it to me. The selling tactics were ruthless and totally unethical, so much so that my salesman quit the next day from all the lies they forced him to tell me. By the end I was so tired and hungry I would have agreed to anything to get them to let me go. Then, a few days later, they let someone take my trade-in car for a test drive without cleaning it out first and the man found my address in the glove compartment and drove to MY HOUSE to ask me questions about it. Then, my car was in an accident and I made the horrible mistake of thinking the dealership would be the best place for repairs, and boy, was I wrong! After keeping my car for 4 months (yes, there were supply chain issues, but many unnecessary delays were due to their incompetence) they gave my car back to me looking like a mess! The "new" grill was totally misshapen, and when I asked about it they said "Well, that's how it came to us." Any reputable business would have sent it back immediately for a replacement, but not Ed Martin, they just tried to pass it off on me. I had to request that they send it back for a new one. The hood of the car was not setting correctly, with one side higher than the other and the spacing around the edges was way off. They just said "Sorry, that was the best we could do." REALLY?!?? To make matters worse, I spoke to the general manager who had the audacity to say "People always think we can put their car back together like new, but that's not always true." SO EVEN THE DEALERSHIP CAN'T FIX A CAR PURCHASED FROM THEM??? Needless to say, my insurance company took a look, and found that they totally left off a weatherstripping piece on one side and failed to fix a sprung hinge, so I will be getting it PROPERLY fixed at a reputable shop. I sure wish I could give them negative stars. Unethical, dishonest, incompetent and disrespectful. AVOID THIS DEALERSHIP AT ALL COST! EDIT: YES, this is the dealership I purchased my car from in 2017 and took it to the body shop in 2021. UPDATE: The current GM contacted me to apologize for the awful experience I had. He is a new GM and states that the people I dealt with are no longer employed there and their business practices have changed. I appreciate the apology and hope they are treating customers fairly now. read more

I bought my truck here and continue to go back for service. The #1 reason I return is for Julian. Every time I go to for service I trust what is done and what I am told solely on my experiences with her. If something goes wrong she is quick to react and correct the issue. I would highly recommend the service department, just make sure to talk to Julian or Carl. read more

If I could possibly give them a negative score I most definitely would! But for everyone else out there that's searching for a reputable dealership that's not going to take your vehicle and mess it up don't go here! So I took my car in for an oil change on 07/07/2020 and had my coupon in hand like I've always done since I've purchased the vehicle from my husband's employer which purchases their fleet vehicles from them every 4-6 years (I'll be sure to let my husbands employer about the service btw) so anyways they do the oil change and then the tell me that I would need the RR wheel bearings replaced & art inner cv boot replaced! So I agreed later that week that I would have them do the work and was originally quoted a price of 1012 OEM/$992 VA parts! I agreed with the OEM and had my coupons along with my Nissan ONO reward points so I was able to get all the work done for $807! Went to pick the vehicle up on 07/20/2020! Noticed that the same noise was still coming the vehicle when I turned the corners! So I was going to take the vehicle back however a customer service representative called me to check on my experience! I told her that I've always have a great experience however there's still noise when turning the corners so we schedule a time to bring the car back in on Thursday! I then take it there on Wednesday evening just to drop it off because I wouldn't be able to drop it off the next morning! Jillan reassured me that it was something that could be fixed right then and there so I waited! She couldn't hear the noise I was referring to so she asked if I would get in the vehicle and she proceeded to drive around the parking lot and I told her that I'm sure she wasn't going to be able to hear the noise because when I'm driving I'm on the road and not in a parking lot! Well long story short.. I go to pick up the vehicle now they're saying the brake caliper have seized up and they're refusing to do anything to rectify the situation which wasn't a problem until after I brought my vehicle back in! BEWARE DO NOT TAKE YOUR VEHICLE HERE! read more

Of all the Nissan dealerships I've been too, Ed Martin's far outweighs them all. From the top notch customer service, clean bathrooms, clean and well stocked refreshment and waiting area, free WiFi, etc. Yes, I am a girl that loves a deal and the Nissan One to One rewards program allows me to earn points on my services that can be used on future services and parts!! Win!! Also, I downloaded there app and when you pay the cashier for an oil change she has a card the app scans for a loyalty point. After five loyalty points you get a free oil change. read more

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Not real impressed with their service department. My truck that has 13,000 miles smells like it's burning oil due to their tech spilling oil all over the top side of my engine. I get it, accidents happen, except for that fact that he didn't even try to clean it. Just threw the engine cover back on and let me find it when I smelled the smoke 20 minutes later. I then spent evening cleaning all the standing (yes, standing puddle) of oil off my motor. Too many Nissan dealers in and around Indianapolis to deal with this work quality. read more

One of the best car buying experiences I've ever had. Kyle was super at sales and really knows his products. Jason and the management team were also excellent. I am a satisfied customer and the wife and I love our new Rogue. read more

I just bought a Nissan from Capital City Ford. Yes ik a Nissan at a ford dealership. Anyways. When I bought the car it had a dash light. It comes on stating i-key system error. The guy at ford place said take it to Nissan they can reset the system. Cool beans went to Nissan. I found a mechanic named PJ. He took my key checked over the error code and told me to go get a new battery. Walks me up to the desk told the guy what I needed. Got a new battery went back to my car to test everything back out and that didn't work. I went back in talked to the guy that replaced the battery, he didn't know too much but PJ saw me again and helped out some more. He than ran a little test to see what was causing the code. Found the culprit let me know my options. Mind you he was doing all this pretty much at closing time. He had the best customer service ever!! read more

Appt made a month in advance, took it in and waited another two weeks for them to look at it. They did a visual inspection, did not pull codes or address the problem I brought it in for. I had to call numerous times to see what was happening as they did not call me. If you actually need something fixed I would go elsewhere. read more

Stellar service! Bruce Kelley did an awesome job getting me hooked up with my new 2022 Kicks SR. I had purchased a 2020 Rogue Sport S AWD in December 2020, and although I liked the car I really didn't love it. (I had recently moved from Noblesville to Elwood and was a little skittish about how bad driving around town would be with my 2018 Kicks since it was FWD. Well, suffice to say that although the Sport was equipped with AWD, it just didn't "fit" me. I missed my small car. After having gone through 2 pretty horrendous winters here, I realized that the city does a pretty good job keeping up with the nasty white stuff and I drive mostly in town so I truly panicked unnecessarily. Today Bruce was fully capable and did a great job getting me back home into a car I truly love and enjoy driving. It was well worth the long drive to see him and get this all resolved. Kudos to everyone for an amazingly easy transition! read more

Was in contact with Jordan and once I asked specific questions I was ignored. Contacted the sales manager who initially contacted me first and I asked the same questions and he too stopped contacting me. Oh well, another lot will take my money and be honest with me. read more

Purchased a 2002 Trans Am and was told the car was in excellent condition. Had it shipped to Texas. Upon receiving the car, I noticed several shades of yellow and confirmed that the car had been wrecked but not on Carfax. To add insult to injury, it was a manual shift car and the shifter knob came off whiles I was driving the car to park after taking delivery, almost causing me to wreck. My salesman and management there were not cooperative. After retaining an attorney, they agreed to take the car back but I had to pay a cancellation fee, along with roundtrip shipping. I incurred $2,000 in out of pocket costs when it was all said and done. It took several call and emails before they would respond. Never trust a car salesman. read more

I hate to do this, but I am having to change my review for this dealership. I have been battling a credit dispute due to their finance team not paying off my trade until it was 30 days past due and hit my credit report. My credit dropped about 100 points due to this. Despite reminding their team almost weekly to send in the payment, it took them months to do so. I have received a letter from them which they sent to the Kia Finance, but I am still waiting on this to clear up after months. I have wasted hours of my time on this, and don't feel they have put the emphasis to resolve this dispute which seems appropriate considering their mistake. Once this is resolved, I'll likely change my review. But I expected them to be all over this and instead I feel that I have been forgotten and in their mind the job is done. This is something that may end up costing me a large amount of money if I do end up having this on my credit with no resolution soon. I was very happy when I drove off the lot, however, they failed to complete the transaction and now I am highly disappointed. I hope nobody else has to deal with this, it has been extremely stressful and disheartening. read more

Terrible body shop even worse customer service. I've added some pics so everyone can see, picture worth a thousand words. Took my five year old Nissan Altima that I bought new from ed martin here after being rear ended. Worse decision of my life! Thought they could match the Factory pearl paint because they are the dealership, not the case. Went to pick up the car and the color wasn't even close and there was a big glob of bondo on my door. I didn't accept the car that Thursday, Friday the very next day they called to tell me it was done again. Went to look at the car and now it was three colors. They repainted the bumper and nothing else. And where the spot of bondo was looked terrible like they had to sand through my paint to get it off. The manager Scott took Zero responsibility throughout entire process, he kept pointing the finger at the insurance company. The insurance co. didn't paint my new custom rainbow white car. I bought my car new from ed martin Nissan and will never do any business with them ever again. Bottom line is that they want to get every car and person in and out as quickly as possible regardless of quality or satisfaction. Bring your car here be prepared to have Problems. When we picked up the car it had a bad wheel bearing after being in the shop. They said that wasn't from being dropped hard on a jack and in fact they hadn't even jacked the car up. Seems odd they were able to pull my frame change my bumper tail lights and all without lifting the car. When we brought it to their attention they offered to Fix the Wheel Bearing IF WE TOOK THIS REVIEW DOWN. BAD BUSINESS! READ THE REVIEW CHECK THE PICS. Now the new Manager says that didn't happen. So we sent him the email that states it and he ghosted us. read more

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It may be legal but it's no way to run a business or engender good will. I was contacted today by Ed Martin Nissan salesperson this morning that a 2011 Ford Ranger I was interested in just came down in price. I immediately went down to the sales lot and learned that the truck was on the lift being worked on. I checked back later that day and was told it was still being worked on but that Mason the sales manager would notify me if it was done before 6 pm that day so I could come back. I got a call from Mason later that day. But just to let me know the truck had already been sold. He did not give me the courtesy of a call to give me a chance to make an offer. This was after I clearly showed my interest by visiting the lot for the second time for the Ranger, and by checking back by phone. I also let Mason know I had the funds to pay by cashier's check immediately. The person who bought the Ranger just happened to be on the lot when the Ranger became available. So it's not like seller had any prior commitment to this buyer. Especially in this climate when small trucks in good condition are so hard to find, this way of handling the sale by Mason was really disappointing. When I said to him that just seemed wrong, I got no apology from Mason. He simply said 'No it's not.' Not a good way to run a business. read more

I have brought my Nissan here for regular service over the past couple years until I had an issue with my check engine light. There were some communication issues on the cost and plan to fix it. After expressing my concerns a senior associate reached out to clear things up and provide great customer service. The service department at this location is very friendly, just make sure everything is communicated to you properly! read more

Best Nissan Dealer in town!! Pj Wilson will bend over backwards to take care of his customers.

I've been going to Ed Martin Nissan for 9 years now. My experience has been stellar every single time because the people who work there. I live 25 minutes away from the dealership but will drive the distance to have my car serviced there every single time. Todd, the GM, is not only one of the friendliest guys you'll meet, but he's genuine. He doesn't just forget about you as soon as you buy a car...he wants to keep you happy for as long as you own it. read more

On Monday I signed for a lease on a new Nissan Rogue SL. I had inquired online first and Matt reached out to me to answer questions I had. I was able to give him my financial information in advance and he gave me a printout with the options I could choose for a lease. Doing it this way was so enjoyable. In the past I have sat at the dealership while I wait to find out about financing. This was completely stress-free after taking care of that aspect first. This was my first time to this Nissan location. The dealership was very clean, inviting, offered complimentary beverages, and everyone was very friendly. Matt greeted me and my husband at the door and introduced us to Jordan, who would be helping us choose a vehicle. Jordan was very knowledgeable, demonstrated the features of the vehicle for me but was not too drawn out with his explanations. He answered my questions concisely and didn't waste time "feature dumping," which I really appreciate. He showed us a few different vehicles and pointed out their differences even though they were the same model. After we signed our paperwork, he helped answer more of my questions I came up with and even offered to help me with the technology inside the car and setting that up. I truly enjoyed my experience from start to finish and will look forward to working with the same group of people when my lease is up! read more

I don't care about how you price your cars, but thanks for the useless info you provided. The fact that the higher-ups don't even apologize for their employees' misconduct is what really irks me. Your apology carries no weight & isn't an actual apology. You also never contacted me to discuss the issue further even though you claimed that you would & it's been OVER 6 months. Good job! read more

From the test drive to driving away in our new car, everyone at Ed Martin went above and beyond. I have never felt more confident in a car purchase in regards to financing. I am certain I got the best deal on this vehicle, just as I was when we purchased our other car from Ed Martin Acura. We will likely never buy from any other automotive group, even though we live in South Bend. Eric, Matt, Shannon, and Todd are consummate professionals and the service is beyond reproach. Five stars to the entire team. Thanks, guys!! read more

Good folks. My issue is with Nissan. The folks at Ed Martin were professional and did what they could to help.

Worst experience I've had at a dealership ever! Poor communication, incorrect invoicing & every employee made countless excuses about how busy they were. On a + note after I finally got irritated with the service tech the manager, PJ got involved & he was pretty great! read more

The transmission went out in my 2007 Nissan Altima as soon as I got over the 100k mile mark. I called several mechanics for price quotes, including the Nissan dealership on 96th street. Not one bothered to check if my transmission was still under warranty, but they quoted me prices between $3500-$5000. I called Ed Martin Nissan and spoke with P.J., one of the managers. He was very friendly and professional. He looked up my VIN and saw that the transmission was under warranty to 120k miles. He gave me the number to a towing company and I brought the car in for a diagnostic. Two days later, I had my car back, with a new transmission installed! I could not have asked for better service. I expected a warranty repair to be pushed behind others who were paying. They were great! I highly recommend them. read more

Ed Martin Honda was booked up until next week, but Ed Martin Nissan was able to fit me in today. Honored the express live coupon. In/out in 35 minutes. Waiting room is in the corner of showroom. Comfy seats, free coffee, soft drinks, and snacks. Universal charges available for use and free wifi. Will definitely visit again for the service. Sarah H (service advisor) was fantastic! read more

Our Sentra's transmission failed en route to Dayton, Ohio from our home in Chicago in late April. The nearest dealer was Ed Martin. Literally rolled into the service department (since transmission was failing) around 1pm on a Friday - obviously no appointment. Robin Jeffries greeted me and took care of my situation as if I had an appointment (and as if I was a long-time customer). Within one hour she had me on my way to Dayton with a loaner (covered by the extended warranty which Ed Martin honored). Robin called three times during the week the car was in service, providing status updates and confirming completion, along with total cost (again, thank you extended warranty). I returned the following Saturday to pick up our Sentra. On my drive back to Chicago, Robin called with news that she calculated the bill incorrectly, and was refunding a certain amount. She apologized for the inconvenience - and the receipt arrived a few days later. After a month the Sentra runs perfect. Since we live in Chicago I can't say I'm returning - but if I lived in the area, Ed Martin would be my place for service - with Robin helping along the way. read more

They treat you great! I had an appt. and they were running late, but they did my oil change quickly and had me out of there in record time. I appreciated that because I had my one year old grand daughter with me. She's a hand full so that was good. read more

DON'T GO THERE!!! I would give negative stars if I could. I wouldn't buy a car from them ever. Mason the manager and Eric the salesman were extremely rude. Went to look at a 2008 Toyota Camry with over 218,000 miles on it. They wanted $4000 Through text I offered $2500, they said $3800 then I countered with $3200. They agreed to that amount. I said that I need to see it in person. I Test drove it and it shook, used the brakes and it shook came to a stop and it almost cut off. The right fender was dented and chipped and rusted. The hood had rust pits all over it. The trunk had rust on the inside. I started mentioning these things to Eric and he says well it's a 12 year old car you'll have that with a crappy attitude. He's says well it's an as is car so there you have it. Then says are you wanting to look at something else or are you gonna keep beating me up about my car. He was very unprofessional and so was Mason. I asked Mason if he allowed his salesman to be rude to customers. He said that he was simply stating that it's a 12 year old car. I told Mason about the car shaking and he says well my service department says it's good and I believe them. I said of course they say it's good. They work here. He then says well it's a 12 year old wholesale car what do you expect. So, when I walked outside Eric was out there with a customer. I told her not to buy from him because he's a f'ing jerk and rude. He just smirked and laughed. Did I mention that I'm black and both of these gentlemen were white. Eric was uninterested from the get go. Usually salesman come outside when you get back from a test drive. Not him. I had to go find him. I had cash in my pocket ready to buy. I'll take my money where the salesman act professional. That car wasn't worth even $2000 with how many things need to be fixed. read more

I called Friday 4/7/17 to schedule service to have a door handle replaced. I spoke with service to get a rough estimate and to make the appointment and when I asked about making sure the part would be there for the time of service, I was transferred to the parts department to separately order the door handle. I found this odd as I've never had to order my own parts when scheduling a service, but okay. I explained to the parts employee that the small piece over the lock had fallen off months earlier and that now the actual handle was gone. He asked for my VIN# to ensure I was getting the correct piece. I dropped my car off for the service on Monday 4/10/17 and was told it would be ready by 3pm the next day. At 1:30pm on Tuesday, I receive a call from service that the small piece over the lock was separate and was not ordered and would be an additional $30 and it wasn't guaranteed to come in painted. At this point, I declined to have the handle replaced given that the repair would now be close to $200. The car had a recall so I requested that the recall be finished and I would then pick up the car. I picked up the car early on 4/12/17 and noticed how great it was that it had been washed. And then when I returned to work, I noticed that the license plate on the back had been bent and the plate cover was broken. Normally this wouldn't be a big deal but no one mentioned it and unfortunately, that plate cover was deeply sentimental to me and can never be replaced as the business it came from no longer exists. I did inform the service manager of this in an angry voicemail. Now over the last two days, I noticed that one of my favorite radio stations wasn't coming in well but didn't give it much thought. This morning, I put my purse into the passenger seat and lo and behold, there's my radio antenna that someone took off, I'm assuming for the wash, and never put back on. Ridiculous. I found this all to be a bit much for a simple door handle replacement. Jill and Joe from service were very friendly and customer-oriented but I found all the mistakes and errors from a simple service to be too much to trust this shop to do any work on my car. read more

I've been extremely pleased with every experience I've had with this location so far. I bought a car from RJ who made it fun and personable. He was very helpful with choosing my maxima because he loved the car so much himself. He showed me a million different ones until I finally chose which one I wanted. He was helpful and was always there to answer any questions I had. The parts and service department has also been a pleasure to deal with. Always friendly and have made all the extra parts I wanted stress free to order for me. I've never waited for long at all for any service either. Over all I'm super happy and would recommend to anyone. read more

Make sure you get a second opinion before you have Nissan do your repairs. I took my car there on Saturday to have them look at my transmission, at which time they inspected the rest of the car. They told me that my front control arm was loose and quoted the price of $600 to correct the issue. I had my regular mechanic look at today and the control arm is fine, not loose and not very worn. Glad I didn't have them take $600 from me on Saturday. read more