Took my truck in around 9am for oil change and regular inspection. While I appreciated the staff took me in with no appointment and squeezed me in, it took mostly all day to get my car back. At 5:40p I got a call that the truck was ready and I could come by and pick it up. Luckily I was only 5 min drive and rushed over to get it. Otherwise I would have waited till the next morning to get my truck. Outside of all that, the team was great. Did everything they needed to do and got my car ready by the end of the day. I would have appreciated some communication as I didn't know what was going on with my car throughout the process until it was "ready" read more

So me & the hubby went in for a test drive that went nice. Then it came time to talk finance. When I told them we would not be putting any money down because we will be using the Family First program through GMC employees and retirees it was like I had committed a cardinal sin. The sales rep MATT had us sitting at a desk for 2 hours waiting on finance to come back with numbers. So we had to leave and was specifically told by Matt that he would call us back when he heard back from finance! I figured since it was kinda late in the day that we would hears something the following day. Nope! Friday comes no call so I called and then they acted as if we just walked out & I explained no we were waiting for a call back from Matt because he said he would calls us. Was then told they would relay a message to him for him to call us back! So the weekend passes still no call until Monday when I received a text asking if we were still interested in the GMC Terrain we test drove, I again explained yes we were just waiting on a call back from Matt. Matt finally calls back and acts as if he hadn't told us that he was waiting on finance, he then proceeds to tell me let him check and he'll call us back! So several hours passed and we were out looking at other dealerships so we decided to stop into this dealership we figured in person face to face might spark a fire but nope! We walked in and was greeted and Matt came over and said the exact same thing he's been spewing "let me check with finance" at this point I'm thinking finance is in another country that doesn't have WiFi and can only be communicated by smoke signals because I noticed Matt taking several smoke breaks. Again after sitting there for 45 mins with no acknowledgement except for when we walked in the door! Me and the hubby said it's obvious they don't want our business so we get up and walk out! (This was on Monday) why did they text me yesterday asking if Matt ever got back with me! My response was nope and at this point we've went to another dealership hopefully one of their competitors that treated us politely and respected our time! So no I wouldn't recommend this dealership to anyone not even Fred Flintstone! read more

I wouldn't buy from here unless you have no other options - still waiting to get my vehicle in my name & anyone I spoke to can't tell me why it's not. Oh I also got this car in April, the car itself is amazing but their process is terrible, I should've known better when the salesman was mentioning a mistake they made before that caused the customer to lose their car - something about Ray Skillman not turning in their paperwork on time, still a weird thing to mention during a sale. Their receptionist hung up on me as I was asking about my license plate, so really there is no professionalism after a sale. Not sure if all Ray Skillman dealerships work this way but a family member had a similar experience earlier this year at another location, so best bet is to avoid Ray Skillman, it's crazy to think I had an easier process at a local dealership than at a big name one. read more

These people were rude as hell. I was searching their inventory and someone texted some really rude things to my phone.

Beware: bait and switch! We found a great deal online for a 2025... got an offer sent to us... called to confirm a test drive and to make sure the car was there... drove 90 minutes one way to get there. Immediately they say that the price we have an offer on is to low, and that they can only sell a 2016 at that price. Beware!! read more

Got the car I wanted and with patience we were able to successfully drive off with it! read more

Ray Skillman Northeast Buick Gmc - Buick Enclave! - Car Dealers Near Me - Indianapolis, Indiana

The worst service center experience I have ever had at any dealership. Original estimate work I needed done was 200-300 and they charged me 1300. They lied and charged me for parts and labor and replaced things I did not need replaced just to increase the amount of the transaction and it cost me an additional $600. They are unethical and unprofessional. Avoid getting service from this location at all costs read more

Very disappointed in the service for the first time. They called said my car was ready, took it in because one tire was flat. Just got 4 new tires from them in October. And somehow no warranty. Get there paid etc come to my car the tire flat still and the guy puts air in it and they said it's ready. If I brought my car in for service because the tire is flat and it's going flat with yall while I'm there 9/10 the tire repair wasn't successful why would yall allow me to leave off the lot not assuring it was actually good. Now I'm at a tire place that doesn't open til 8am so I can get a new tire because I wasn't helped where I spent a good amount of money at the dealership for some . read more

I found out after I made the purchase the car has an active recall. I feel the recall should have been remedied before it was sold. Also, the salesman told me the area inside the frunk would be cleaned before I took it, it wasn't. Other than that everyone was super friendly. read more

Very disappointed in the way we were treated got a suv from them had it one day had to take it back a few days later had to get it looked at again 1 and a 1/2 months later more problems they will not fix the problem i suggest not to get a car from them no one there cares about the customer very poor business read more

Like to start off with the first thing I get to do with my new used car is to change the oil (@15%) and replace a key FOB batteries. Just by the way, I received the car, they took it in, washed it, and sent it out. Did not go through any inspection checks, service, absolutely nothing. Typical DI engine is about quart low when arrived to my house. The buying process was smooth and easy, but the pure shady lying BS from the salesman just shows why I hate dealerships. Asked for pictures of the trunk with the spare tire. Never got a picture of the spare tire but a video of him opening the trunk and closing it. Not once did he mention there was no spare tire or jack or anything, but he said he did. Since all our conversations were through text, I told him to find where you said there was no spare tire or a picture that you sent me showing that. Obviously, he couldn't prove that. These people couldn't even change the oil. This car had no inspection, no service, no nothing. Yes, I bought the car from out of state and trusted these people would actually go through and actually check the car out, NOPE!! Yes, I asked if it was still going to go through an inspection, and guess what the guy said? He said it, yes, it will. So they either lied and didn't do it, or did it not cared to do anything cause it was already sold. Either way, these people are garbage. Then, when confronted about it , made a bunch of excuses and, in the end, said you own it now. Thanks for putting in writing. Blaming the maintenance light on the delivery driver LMAO!!! Oil is at 15%! A little honestly goes a long way, but apparently too much for this dealership. Update to this review on Google: After owning this car for a month now with no temporary tag and have made 2 payments on a car I can't register, title, or legally drive. Has been awesome!!! (being sarcastic) Called about why my title work has not been done which on the affvidavit said would be done by the 15th it was "just sent out" on Aug 26th. Asked why I never got a temporary tag was replied back "the transport people showed up unannouced". Absolute lie cause I had them call before they went to pick up the car and make sure they could pick up the car because they were about to close. Still there is this thing called the US mail service and other mailing providers to send me my temp tag. Still didn't do it. Was told Monday I would get my tag overnighted to me and will arrive Aug 27th after 3pm. LMAO!!! It's Aug 29th and UPS still has not delivered my temp tag. Not to mention the AC in the car didn't work either. Was a cap that put slight pressure on the valve causing it to leak. Drilled the cap out to get rid of the cross bar, vacuumed it down and refilled. Fixed now but cost $90 in freon cause this 1234yf is not cheap. When your cap glows green, that's going to cost you green. These people sold me a car that needed an oil change, key batteries needing to be replaced, no spare tire,jack,nothing never mentioned it was missing, bolt falling off the inake, non functioning AC (and I live in Florida), and no temporary tag, just found out I have no catalytic converter either. Wonder how much trouble they can get in for selling me a car with no catalytic converter? Thought defeated emissions systems were illegal? Anyway I would stay far away from these poeple or you will have to stay way on top of these people. Don't trust a single word from these people's mouth! I will go back to buying my cars from auctions and fixing them myself for half the price. read more

See all

DO NOT BUY HERE. From the start it was a mess. They couldn't find the vehicle or had no clue that the vehicle was even on the lot. I purchased a vehicle that was "certified pre-owned" meaning it has been reviewed by a certified technician. After a test drive the vehicle has issues. I requested that the vehicle needs new brakes as the vehicle was giving me a death shake at the steering wheel. They agreed to replace the front brakes before I purchased the vehicle. I proceeded to purchase the vehicle and picked it up 2-days after the initial test drive. All was well, and I took it home. We then went on a very long road trip for spring vacation while towing my 6k lb boat. On the way home the front break caliper came off of the rotor in total and I LOST ALL BRAKES and control of the truck and boat. Considering this was a brake failure due to the tech not properly installing the brake caliber. The caliber came completely off the truck and I was a rolling freight train going down the highway with no brakes or any way to stop. This not only put my family at risk of an accident but left us stranded on the side of the highway with my boat attached to the truck. This was not a small error and was a life threatening situation that could have kill us and others on the road. Luckily I have experience with these trucks and knowing how to stop a big load with very minimal brakes using the j-brake "engine brake" and downshifting to slow us down. Truck was then towed back to the dealer for inspection. The buying process was an absolute nightmare and I will NEVER purchase a vehicle from any "ray skillman" dealership ever again. They have lost my trust when putting my family in danger. Do yourself a favor and go else where, where the employees take ownership of their work. DO NOT BUY HERE!!! read more

We purchased a 2025 Sierra Denali EV. We thought the sales process went smooth initially, and also purchased a level 2 charger through the GM app at the suggestion of our sales rep. He said the charger price was inclusive of the cost of installation, and that a third-party electrician that GM/Ray Skillman contracted would reach out to schedule installation with me within the first week of purchasing. At week 2 with no contact, I reached out to our sales rep, who was quick with word salad. I then heard from the store manager, who told me cost of charger installation was in fact not included. While he offered to foot the bill of installation, he told me to find an electrician of my choosing and that they would foot the bill as our sales rep originally agreed. Since finding the electrician was left to me, I decided to return the charger for a refund, and that took two weeks to process. Fast forward to receiving minimal title information for processing a new plate at the BMV more than a month after the purchase, I reached out to the title clerk to ensure she had sent the right paperwork. To me, the single form looked vague and incomplete. When I asked about this, she was rude and stated she had sent me the correct information. So I went to the BMV to process my new plates, and the BMV agent informed me I was not given the correct paperwork, so had to return to the dealer to get the correct information and head back to the BMV. What a hassle. The store manager that I dealt with regarding the lies related to the charger purchase told me to reach out to him if I experienced any customer service issues in the future, and gave me his cell phone. So, I tried to call him to inform him about the lackluster titling experience I had, but to-date, he has not returned any of my phone calls. It's a pity, because he said he was very customer-service oriented, but clearly this isn't the case. We love our new truck, but the purchase process has been frustrating and completely soured our purchase experience. If I could return the truck to this dealer, I would, and would purchase it elsewhere. Needless to say, we will avoid this Ray Skillman location in the future. read more

Watch very carefully if you get any mail flyers in the mail. I received a flyer with a hand written note from the "sales manager" saying they would pay my remaining balance off of my truck if I'd be willing to trade it in for a new vehicle (they specifically said they'd pay $30,500 which is the exact pay off for it). I kind of figured it was a scam, but it was very specific so I thought I would humor it. I make my appointment and arrive, sit down with a sales person, they go through the normal script, trying to get me to go look for my next love (new car) before the process even gets started. I politely told them to value my trade before we make it any further. They take a short look at my vehicle (pristine Silverado) come back and value it at 15k, and told me the 30.5 would include me rolling over 15k in negative equity lol. I take my keys and leave. The next day I get a text message from another supposed "sales manager" asking about my experience. I tell them the story, and they reply that "they would talk to the team, because misdirection was not in their business model". They asked me if there was anything they could do to help and earn my business. I replied that they could honor the price ($30,500) for my trade as advertised, or I wouldn't be interested. Never received a reply back. So in summary, Ray Skillman is your typical scheme of a dealership. Luring you in with false advertising, hoping to make you fall in love with a new vehicle while they undervalue your trade and screw your value on the next car, making ridiculous profit off of people's lack of knowledge on every angle. Be very careful buying cars these days, they are getting more and more clever on ways to screw you over. read more

I had made an appointment here for my 2 hour oil change and requested to have my cabin air filter changed . After they looked it up online I thought the job would have been done perfectly, it's only an air filter. 20,000 miles later when I change it myself I pull this out and discover they put it in sideways. An air filter will fit any direction you want to put it if you cram it hard enough. But, it lets a lot of air in around it. Kind of defeats the purpose. I wish they would have just told me they didn't know how to do it. read more

Ray Skillman Northeast Buick Gmc - Car Dealers Near Me - Indianapolis, Indiana

The sales person, William, would not give me a price for a lease. They required me to meet with the finance manager to" run numbers." They did add $3,700 of add-ons that I never agreed to, including $1,500 for Zeibart rust protection. Seriously? Rust protection for a brand new Buick for a 36 month lease? Never in 30 years of leasing have I ever had such a bad experience. Stay away from these crooks! read more

I saw a Jeep in the AutoRV magazine and wanted to go check it out. Three things negatively impacted my experience: 1) six salesman hovering at the entrance of the dealership like vultures (they rushed after us as we pulled in and manned both sides of our vehicle as soon as we came to a stop ... can I browse freely for a few moments, sheesh!!!), 2) they didn't have the vehicle and couldn't acknowledge that it was ever at their location, 3) they found other Jeeps that we might be interested in on their stock sheets, but they weren't at the dealership either Won't be returning for the bait, switch, dive for the kill routine again. read more

This review is only for the appointment I had for my free oil change since it was my first since getting the car. Don't go here if you only need an oil change. I had an appointment at 7:30am and was asked if I'd be leaving the car or waiting which I thought was a strange question since I was just getting an oil change and it was scheduled. Well to my surprise when I asked how long it would take I was told and hour to and hour and a half and the techs don't even come in until 7:45. I was a bit perturbed since I have to be to work at 9 and work 45mins from this dealership. Well 2hrs and 10 mons later I was finally on my way to work...obviously late. read more

Great, friendly, quick service. Diesel emission problem was fixed in 1.5 days.

I was pleasantly surprised at how quickly they fixed my car! They are conveniently located. I only wish they weren't so expensive.

Thanks to a great team,I was very satisfied. Work was completed in a timely manner. Thanks to the team especially Tony who make sure I get a loyalty discount. read more

DO NOT SERVICE YOUR CAR HERE! I SPECIFICALLY asked that they laser cut me a new key. They decided to forgo that and copied a new key that didnt work! After telling them this they decide to "re-etch" the SAME KEY!!! They then tell me to tow it to the dealership (another $120!!!) and after spending $50 in Uber back and forth on my THIRD visit they decide to order a brand new key and LASER CUT it like I asked originally. Which actually worked. So I've spent $50+ in Uber and a $120 tow because they REFUSED TO LASER CUT A BRAND NEW KEY ON DAY 1!! Talked to the service manager and he shrugged it off and said there's NOTHING they can do! read more

Had a flat tire yesterday morning They got it fixed and I am happy again read more

I have bought 4 cars from Ray Skillman Northeast Buick GMC. I have been more than pleased each time. Frank has been the best sales person that I have dealt with. He commicates well with me during an even after the sell. He is professional upfront and takes care of his people. I have had great dealings with the finance crew also. Customer service and the service department is top notch. They make it so easy. I plan on trading our car in next year for a bigger vehicle and I will definitely go back to Ray skillman Northeast in Buick in GMC. Thank you to the whole team. read more

Super strange experience. Pulled up and there were what I assume sales people who walked out before I even parked "casing" my vehicle to see if I wanted to trade in. Literally didn't even have my car in park and had 2 people outside trying to see what make/model my truck was. When I asked where the service department was I drove back there, no one was there to guide me. Walked into the cashier/parts office, the cashier wasn't at her desk. Several people were in the back (parts office) and saw me and neglected to ask me if I needed help, stood there for 10 minutes. Eventually found my way to the service counter. Once I left I had a sales person call me about giving me a price on my vehicle even though I was only there for service (felt like an overstep since he had to go in and find my phone number). Took days to get a diagnostic, had to keep calling for a status. When I went to pick up my vehicle I received the same greeting with sales people outside looking at my friend's truck before we even pulled into the parking spot. Walked back to the service counter and they said to go to cashier office...again I walked over there and then cashier was no where to be seen. Overall really disappointed and felt uncomfortable. read more

The service here was actually terrible. My car is driving bad and I booked an appointment on monday and didn't hear back for days until I called on thursday and they came up with the conclusion that there was nothing wrong with my car because my codes weren't duplicating... so there was no resolution to my problem and they had me without my car for 4 days. read more

Ryan was great!! I normally don't like sales people because I just want to go and look on my own and make my own decision. I came in looking for a certain type of car and came out with something else. Ryan didn't try to over sale me or push me towards a car. He let me make my decision on my own. If I need anymore cars and my husband, we will def be back. Thank you so much and having the patience with me. read more

Service has always been GREAT! Jason and his team are the best. Courteous and highly professional. HOWEVER, LOSE THE PRACTICE OF DIRECTING SALES PERSONNEL TO CONTACT CUSTOMERS WITH SERVICE APPOINTMENTS ABOUT SELLING OR TRADING IN THEIR VEHICLES!! It's no one's business (especially a sales person) what the payoff is on the loan!! Disgusting and shameful "technique" Many friends and acquaintances of mine have also endured this annoying bull shit. The asshole who dreamed up this "gimmick" should be fired. IMMEDIATELY!! Skillman is going to lose MANY customers unless this shit stops. read more

Went there to look at a car they had, told them before I showed up the only reason I was interested was there Facebook post claiming to pay off my car if I traded it in. They lowballed my cars value and really weren't any help at all do not go there they are liars read more

First time getting my vehicle serviced here. After checking in, and settling into the lounge the service advisor approached me. He then badgered me about why I wanted to get my vehicle serviced, and why I wanted that service done at that dealership. I explained that the service was overdue on the vehicle and I get my GMC serviced at GMC dealerships, but that answer wasn't good enough for him. VERY disrespectful, a customer sitting by me got up and left after watching how he talked to me. What a horrible way to conduct business. I highly suggest NOT bringing your vehicle here. I do NOT recommend this place. read more

welllll I waited a bit longer to get my vehicle from them because they wanted to check it over first. Finally pick it up get home and lock it. Next morning, try to unlock it to leave, the one key I was given won't open the door. The key won't even go into the door lock to unlock it. Mind you, I have four children in car seats. yeah. so all my car seats are locked in my car and I can't even leave. 1pm same day, still have not gotten a call or anything. "I'll give him the message" is all I've gotten. NOT looking good on you guys. sorry to say. read more

Worst experience I have ever had in buying a new car. Leased a new vehicle only for them to follow up and ask for additional documentation on my prior lease 3 weeks later. Deal was signed and completed. According to their own audit information, they were asking for additional documentation when they already had the documentation that satisfied their audit process. Oh, and if I didn't provide it to them, they were going to try to charge $1500. Stay away.....very far away from such a shady dealership. read more

Refuse to honor GM Military Discount for Active Duty Military, despite GM reimbursing.

Would give zero stars if I could! As dishonest as it gets! Got a flier saying I could refinance my vehicle to lower my payment. Spoke with them on the phone and via email. They said they could trade my vehicle in even though I still owed and my credit needed some work. I said I was not interested because I knew I couldn't lower my payment and they continued to call and email on a regular basis. When I finally gave in an said I would come in it was only because they assured me they could get me to trade my car in or lower my current van payment by refinancing. When I get there after again clarifying that I didn't want to bring my children out in the snow and I didn't believe they could do it stephanie said they do it all the time and it shouldn't be an issue. Come out in snow with my kids, take my info and say they can get me in an new van they pull it around and i ask how I can afford that when they will have to roll in my trade that I still owe on...they then say they didn't know I had a trade, even though I told them REPEATEDLY. When I said I felt they were dishonest to get me in they said they tried their hardest to get it to work but it just didn't work. They could get me into a new car ON TOP of my current car payment. When I said I'd just like to look at refinancing my current loan like original flier said they said they don't do that at their location! Lie after lie just so they could run my credit for some sort of quota I'm sure. They didn't ever try to do what I had asked and knew they couldn't do all along. I'm not in the car business and I knew it'd be impossible yet they told me they do it all the time. Should've trusted myself instead of them. Long story short--skip this dealership! Go to TruWorth or Carmax. They are honest and do what they say and if they can't make it work with your financial background they tell you straight rather than having you drag your kids out in bad weather! read more

Stay away from this service department. Total lack of communication with a side of condescension, rudeness, and no customer service skills at all. Bradley needs an attitude adjustment and some customer service classes. Made a diagnostic appointment for early Wednesday morning. No calls from anyone on the status. I had to call each day to see what was going on. Was told each time they didn't have any info and they acted like they didn't understand why I was calling. Turns out they couldn't get to my car until Friday late afternoon and obviously didn't want to tell me that. Just a run around. Don't trust these guys and get second opinions! read more

I took my car to their collision center after getting some hail damage. The damage appraisal was very easy, and the employees were very friendly. I dropped my car off for what was supposed to be 3-4 days of work. Luckily I had another vehicle of my own to drive instead of a rental, because the work ended up taking 3 weeks. After a few days of removing dents using the paintless dent removal, they discovered that some of the dents required conventional dent repair. That's where the extra time came into play, but even with that 3 weeks is a long time. All through this time, the employees were very helpful. I was able to get status updates on my car whenever I called (though I had to call them). When I finally got to pick up my car, the very first thing I noticed was that my back bumper was no longer the same color as the rest of my car. The paint they had used for the damaged area was slightly darker than the original car color. You don't notice the difference where the paint was blended, but the bumper was not blended and it stuck out like a sore thumb. I took my car back two days later to have them fix that issue. This time, i was issued one of their loaner cars, which was nice. I had also asked them to fix my trunk lid when they were painting the bumper. Something was loose inside the trunk lid that rattled every time you opened the trunk. That was new as of the car being worked on. I finally got my car back a second time. The bumper was blended a lot better this time. My main issue is with the quality and attention to work. The paint mishap was VERY obvious when looking at the car. The headliner is dirty where the workers hands touched it when putting it back in, they struggled to get my drivers side door put back together and there are obvious screw driver marks where they tried to cram the panels back together (which failed as they are starting to come apart now), and there are little specs of glue all over the interior that i've had to scrape off. There is also an audible air leak in my sunroof that wasn't there before they removed it to perform the repairs. Finally, last night I noticed that one of my wheels had a pretty big scratch right near the lug nut hole which is indicative of someone not paying attention when taking off a lugnut and hitting the wheel. I'm one of those people that's super anal about their cars and knows where every flaw is, so I know none of the above were there before taking my car in. Overall, the quality of the work was just not something I would have expected from a professional collision center. From a person interaction standpoint, the employees were excellent. From a quality standpoint, I would not take my car here again. read more

Always A Nice Pleasant Visit With Jason and The Crew.Very Professional,Takes the time to Explain the Situation at Hand.High 5 To A Great Service Department read more

I've had only excellent experiences here. Ron in the service department is very fair and takes the time to explain things. All of the work I've had done here has been timely and with plenty of explanation and professionalism. Because of the excellent care in the service department, I wanted to buy a car from this location, if possible. Tayana was incredibly helpful and made the test drive informative and useful. Tony was great to negotiate with and was very fair and forthcoming. Dominic got us excellent financing and really made the whole process smooth and easy to understand. Overall, I'm very impressed with this location and will continue to look here first for any future service or purchases. read more

Everyone at the dealership helped me have a great experience and I really appreciate all their hard work to help us get into a reliable car without trying to up sale us into a vehicle we couldn't afford. Special thanks to Ryan for making this happen! read more

Poor customer service, I have had many bad experiences with this location. I will not be coming back anytime soon.