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    Capitol City Ford

    2.4 (57 reviews)
    Closed 9:00 am - 6:00 pm

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    Ask the Community - Capitol City Ford

    Review Highlights - Capitol City Ford

    Steve Braaten treated us like long lost friends even thought we never saw him before driving in the garage.

    Mentioned in 5 reviews

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    Ed Martin Honda

    Ed Martin Honda

    (86 reviews)

    I was on a long triad trip going South, when all of a sudden my civic suddenly started losing oil…read morepressure. I pulled into Ed Martin and gave them my story at service department. They immediately started troubleshooting my car, found the issue, repaired, and I was on the road in 2 hours. I can't thank them enough! Price was reasonable too, can't be mad at it! Thank you guys and gals! You allowed me to make it home with family before the fireworks!

    To Whom It May Concern,…read more I am writing to express my significant concern and deep dissatisfaction regarding the current operational procedures within your service department, particularly concerning urgent customer support. My recent experience has highlighted what appears to be a critical gap in your ability to address immediate service needs. Upon attempting to secure assistance for a pressing issue, I was informed that the earliest availability for service was an alarming one to two weeks out. This extended timeframe is not merely an inconvenience; it poses a serious safety risk for customers who may find themselves in a vulnerable position, especially when far from home and requiring prompt attention to ensure their safe return journey. It is particularly disheartening to encounter such a prolonged waiting period, which gives the impression of a lack of contingency for critical situations where customer safety might be compromised. The inability to provide timely support in such circumstances suggests a profound lack of compassion for the predicament customers may face.

    Indy Hyundai - Bob Rohrman Auto Group logo

    Indy Hyundai

    (45 reviews)

    They have a lot to improve to get on track. The experience felt unprofessional and rude…read more Dealerships often have a bad reputation, and unfortunately, this one lives up to it.

    I purchased a vehicle from this dealership on October 30, 2025, and within days discovered the car…read morewas infested with roaches. At first I noticed a single bug and assumed it had somehow gotten into the car. Shortly after, I opened the door at night and saw multiple roaches freely roaming inside the vehicle, making it clear this was an existing infestation from the previous owner. When I contacted the dealership, I initially couldn't get through. When I finally did, I was told I needed to speak directly with the salesperson who sold me the car, Crissy Burton (also known as "Crissy the Car Fairy" on Facebook), instead of being helped by management. I found this extremely unprofessional, especially given the seriousness of the issue. I waited for a call that never came and ultimately had to reach out myself. When I finally spoke with her, I was offered a loaner vehicle while my car was "bombed." I made it clear I did not want the vehicle back--alive or dead bugs were unacceptable. I had owned the car for less than a week, and after waiting years to purchase a vehicle, this experience was devastating. Instead of accountability or an apology, I was met with deflection and blame, including insinuations that I may have brought the bugs into the car myself. I had only driven the car to and from work a couple of times, had no food in it, and have never had issues with pests in my life. This accusation was insulting and deeply unprofessional. When I came into the dealership, staff avoided the situation entirely and told me to wait for the salesperson to arrive. At that point, after the ongoing back-and-forth, I requested to speak with a manager. No one took responsibility, no one apologized, and I was made to feel small and dismissed. I am 28 years old but look younger, and I was absolutely treated that way. I was eventually offered a trade for what was described as a brand-new vehicle at the same lease price, only to later discover the vehicle was more expensive and had a previous owner. While I could accept those facts, it became clear that I was being told whatever was convenient in the moment, with no follow-through or honesty. To make matters worse, one of the dealership's own employees later warned my father about purchasing from here. I wish that warning had come sooner. What should have been a joyful milestone turned into a stressful and heartbreaking experience. I strongly advise others to proceed with caution when dealing with this dealership, especially if issues arise after the sale. Black 2021 Kia Seltos is the car just in case they try selling it to you.

    Capitol City Ford - car_dealers - Updated May 2026

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